OBJECTIVE: To obtain a position in a fast paced organization as a business analyst. To utilize my multifaceted skills in data analysis, report writing, organizational communication and project management to increase efficiencies and improve operations.

BACKGROUND SUMMARY:

• Management roles in large scale implementations, application upgrades and software administration.
• Demonstrated Business and Information Systems analyst skills.
• Demonstrated proficiency with business intelligence tools; Argos, Cognos, Crystal Reports.
• Understanding of backend data structure for multiple CRM's and Information Systems; Banner, Recruitment Plus, Fire Engine RED CRM, Datatel Colleague.
• Query and Upload writing abilities; SQL, PL/SQL, SQR.
• Execution of Java, HTML and CSS.
• Strong QA and software testing skills.
• Excellent presentation and business writing skills.

PROFESSIONAL EXPERIENCE:

Confidential 2011-2012 Data Integration Manager June 2011 - present

• Implement and train clients and other team members on modules including Search projects and CRM for new and existing clients.
• Build and coordinate data migration specs for clients from current enterprise technology solution to Fire Engine RED's CRM solution.
• Serve in project management capacity on all data migration and data integration projects related to CRM.
• Gather requirements and develop/standardize procedures and best practices for import into and export out of the system as well as reporting.
• Assist software and technology team with creation of table structure for CRM and provide feedback on best way store client data.
• Support clients and team members by providing in-depth training and trouble shooting in the area of data transfer.
• Exploit software deficiencies for the purpose of further software development and provide solutions to prevent further incidence of malfunctions.
• Work with development to test, implement and enhance data upload processes.
• Play an active role in the strategic planning, roll out, and integration of a business intelligence tool with current software products.

Confidential 2010 - 2011 Manager of Admissions and Enrollment Systems II June 2010 - June 2011

• Provided first line of support to the Admissions and Enrollment with all software's and technologies.
• Participated in technology system implementations and carried out project responsibilities.
• Documented and provided training for all levels of employees on supported Banner Modules.
• Managed the evaluation and testing of patches and upgrades within the Admissions Module.
• Established and monitored security standards for supported Admissions Module in accordance with audit guidelines.
• Served as Enrollment Managements data integration expert.
• Ensured consistency and validity of data through development of data entry standards, regular exception reporting, and submission and review of batch processes.
• Implemented broadcast email software to deploy both triggered and ad hoc campaigns.
• Implemented, managed and maintained event management software.
• Built and maintained numerous web based survey forms including a branded web application for admissions.
• Serve as the sole administrator on NOLIJ Transfer,software used to transfer data from flat files and load it into the Banner tables.
• Utilized socio-economic software to refine target markets for student search.
• Assessed requirements and developed reports using supported reporting tools to provide ready access to information critical for planning and decision-making.
• Created and modified departmental procedures to improve utilization of the campus information system and ensure high efficiency in business processes.

Confidential 2006-2010 Enrollment Management Information Analyst July 2008 - June 2010

• ManagedBanner Student Module for the Office of the Registrar, Undergraduate Admissions and Graduate Admissions.
• Servedas the sole IT resource for the entire Enrollment Management Division.
• Implemented and served as the sole administrator for NOLIJ Transfer (Data Transfer Software) for entire campus.
• Rewrote old COBOL packages using SQL/PLSQL that evaluated academic progress and academic excellence.
• Chair of the Data Access Working Group which examineddatabase access privileges across the enterprise.
• Implemented entity common matching within the university information system.
• Served as project lead on large scale technical projects, such as curriculum reconfiguration, development of a parent portal and online application evaluation software.
• Implemented workflow to help facilitate the registration process.
• Utilized multiple reporting tools including PLSQL Developer, Oracle SQL Developer and Argos (a business intelligence tool).
• Worked with staff to train them on functions and processes in Banner which are new to them.
• Served on the Presidential Commission on Efficiency for WPI.
• Workedcollaboratively with colleagues in other areas and facilitated solutions that cut across divisions.
• Compiled and analyzed registration statistics for administrative purposes and prepared statistical and other reports for governmental, educational agencies and internal committees.
• Served as a data steward, examining utilization of shared system resources and establishing data standards to be deployed institution wide.

Associate Registrar September 2006 - June 2008

• Oversaw daily transactions within the Registrar Office with special emphasis on providing excellent customer service to students, faculty and staff.
• Ran recurring and ad hoc reports as needed for general office reporting, for university surveys and for data verification.
• Trained and assisted staff on the administration of academic policies and procedures.
• Advised students, faculty, administrators and the general public regarding academic program and degree requirements.
• Set up and maintain degree audit software.
• Monitored degree audits and develop early assessment and counseling for students with graduation deficiencies.
• Acted as liaison with Veteran Affairs and with National Clearinghouse service; developed internal processes to streamline interactions with these two agencies.
• Played a role in commencement-related issues, representing the office at intercampus planning sessions and coordinating all commencement-related functions within the office.
• Supervised 6 full-time staff and 10 student workers.

Confidential 2004-2006 Associate Registrar August 2006 - August 2008

• Compiled and analyzed registration statistics for administrative purposes and prepared statistical and other reports for governmental and educational agencies, as needed.
• Analyzed course audit software and financial data to predict annual tuition revenue.
• Implemented institutions first online registration process.
• Evaluating transfer credits and degree audits.
• Oversaw the updating, formatting, and publishing of three academic catalogs.
• Created and published an Institutional Fact Book.
• Served as academic advisor to approximately 250 students.
• Acted as a technical liaison to satellite campuses.
• Assisted with the proposal and writing of academic policies.

Confidential 2002-2004 Associate Director of Enrollment Management and Research November 2002 - June 2004

• Acted as the chief liaison between Admissions and Information and Technology.
• Implemented first broadcast email software.
• Streamlined business processes by evaluating database infrastructure and day to day procedures and enacting change to improve efficiencies.
• Played a critical role in defining the strategic enrollment goals to increase enrollment by 16%.
• Administered Title III Grant as part of a larger committee.
• Served as a member of a committee responsible for selecting a new campus-wide database.
• Assisted Admissions staff in marketing/promotion efforts.
• Implemented, managed and maintained predictive modeling software and integrated with the university information system.
• Conducted Tele-qualification campaigns to better gauge real-time interests of prospective students.

Confidential 2001-2002 Supervisor of Financial Aid Records September 2001- November 2002

• Effectively managed five full-time staff assistants.
• Created and maintained reports to ensure good quality of data entry processing of financial aid documents by staff assistants.
• Created procedures to train staff assistants on various admissions and financial aid processes.
• Processed all TERI, MEFA and Federal Direct Loans.
• Retrieved CSS Profiles, FAFSA's and Entrance Counseling Reports online and loading them into the University Information System.

Supervisor of Communications January 2001- September 2001

• Effectively managed permanent staff, as well as temporary employees.
• Ensured high quality of data entry of 250,000 undergraduate admissions documents and 60,000 Financial Aid Documents.
• Worked closely with the Undergraduate Admissions Department to provide the highest quality of customer service to all applicants to the university.

EDUCATION:

BA Communication