OBJECTIVE:

• To secure a position at which I can use my communications and analytical skills to clearly define for internal and external audiences’ product specifications, installation instructions, policies and procedures, application user manuals, and other types of business documentation as needed. Accurate information targeted at specific groups significantly increases production success, ensures compliance to regulatory specifications, and creates positive customer experiences. As a communicator of such information, I would call upon my marketing, technical writing, and analysis experience to tailor content to meet specific needs.

SUMMARY:

• Proficient user of the mechanical, rhetorical, and organizational elements of language required for producing quality content.
• Adept at translating complex technical information into understandable text that emphasizes the benefits provided by the product or service.
• Expert user of software appropriate for developing print and online documentation, including the Microsoft suite of applications, plus working knowledge of PhotoPaint, RoboHelp, Adobe Acrobat Writer.
• Assignment Management
• Able to manage multiple projects simultaneously while meeting prescribed deadlines.
• Demonstrated flexibility and willingness to undertake a variety of standard and nonstandard project types with minimal artifact support.
• Experienced liaison between the business and technical side of an organization, eliciting project needs from all levels of business and translating them into IT requirements in a manner that is understandable to those who architect, design, and develop a project solution as well as to the non - technical business sponsors.
• Able advocate for the needs and interest of target audience while maintaining an enterprise perspective in line with corporate goals.
• Proficient documenter of business and system processes using a variety of proven methodologies, e.g., swim lanes, context diagrams, business process models, activity diagrams.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Contract business analyst on the ConocoPhillips account. Analyzed current project management process and recommended an improved process that would emphasize IT-business collaboration and manage delivery expectations.

Confidential

Business Systems Analyst

Responsibilities:

• Responsible for identifying business requirements for technology solutions for the Rental Domain of Dollar Thrifty.
• Collaborated with principal BSA and business management to identify business problems, solution options, and solution requirements, taking into account risks, dependencies, market demands, and regulatory requirements.
• Documented project requirements and traceability document.

Confidential

Business Systems Analyst

Responsibilities:

• Responsibilities divided between standard BSA functions, SDLC process documentation for the Project Management Office (PMO), and contributions to the BSA Center Of Excellence (COE) start up.
• Working as a BSA, I abstracted the functionality of a critical security system supported by Microsoft Access database, forms, modules, and queries into business requirements aimed at defining a replacement system supported by an SQL database and a Web user interface. This activity included creating a current state context diagram, BPMs for the high-level functions, and use cases in addition to the requirements document (functional and non-functional requirements).
• Development of SDLC process documentation involved the creation of a dashboard for each SDLC phase, determining and documenting the inputs and outputs (in terms of deliverables and completed tasks) of each phase, and developing and documenting a RACI chart to show areas of accountability/responsibility for the functions to be completing for each SDLC phase. All these activities required eliciting information from varying levels of managers across the IT organization.

Confidential

Technical Business Analyst

Responsibilities:

• Key contributor in the start up of the Integrated Car Rental System business unit that was charged with analyzing the functional composition of DTG’s operational business units in preparation for creating an integrated fleet, reservation, and rental system. This assignment involved extensive process mapping based on information obtained through multiple elicitation techniques.
• Responsible for standard business analysis effort and deliverables for IT project assignments requested by DTG business units: Risk Management, Corporate Accounts, Finance, Loyalty; responsible for initiating the projects into DTG’s software development life cycle (SDLC), beginning with Discover, identifying, analyzing, and documenting project scope and business functional and non-functional requirements, creating current and future state context diagrams, and developing and documenting use cases.

Confidential

Contract Technical Writer

Responsibilities:

• Researched and wrote narratives for DTG’s SOX-critical applications in support of the company’s Sarbanes-Oxley audit. This project focused on 10 applications and involved my working with DTG internal audit to determine information about each application to document that would be valuable for both the immediate SOX audit effort. These narratives included additional information that made the documents valuable artifacts about the systems to support future projects. Elicitation of details for each system came from system administrators, application support, business users, and security.

Technical Writer

Confidential

Responsibilities:

• Developed an online knowledgebase of employee benefit information for Confidential ’s offshore help desk supporting Confidential human resources business unit; acted as lead over another writer whom I brought into the project, making assignments and peer reviewing output.
• Monitored progress of documentation and internal testing associated with Confidential first SOX audit; maintained spreadsheet of tracked iterations and completion of required documentation and tests for IT business unit.

Confidential

Lead Technical Writer

Responsibilities:

• Managed up to six contractors for a large online and print project for the gas pipeline division maintained the print manuals and corresponding online help files for this deliverable for approximately 3 years.
• Developed, researched, and wrote both online and print documents associated with the following:
• Policies and procedures for:
• Accounting/finance
• Refined products: dispatching, forecasting, control; order fulfillment
• Energy trading
• Telecommunications network order entry system
• Researched and developed business and systems process diagrams for various business unit functions.

Confidential

Writing Center Coordinator

Responsibilities:

• Managed input and output of the university’s center for writing services: reviewing student documents (research papers, theses, and dissertations) for all attributes of composition and style; reviewing faculty manuscripts intended for submission to scholarly journals for all composition/rhetorical elements and compliance with journals’ style requirements. I have undertaken this position on a part time evening basis for the last nine years.