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Avaya Engineer (contract) Resume

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Round Rock, TexaS

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SUMMARY:

  • A telecommunication professional with over 25 years’ experience in the Manufacturing, Financial, Insurance and Medical verticals. Proficient in the Avaya product line.

PROFESSIONAL EXPERIENCE:

Avaya Engineer (Contract)

Confidential

Responsibilities:

  • Validate testing of the Avaya systems and services prior to production rollout and ensure that the systems meet all enterprise and contact center technical requirements.
  • Support Avaya software/hardware license requests.
  • Developed Telephony policy document(s) defining the business requirements, system architecture and general configuration parameters.
  • Standard Operating Procedures (SOP) defining normal day - to-day installation, operation and troubleshooting processes for new Avaya Aura features, functions or equipment.
  • Provide Technical, Troubleshooting, Problem resolution support for enterprise and contact center stakeholders.
  • Provide architectural design and integration support for Avaya Contact Center Elite, CMS, Verint WFM, WFO, Avaya AAEP, CBA, POM, and softphone OneXAgent/Communicator, AAFD and IX Workspace into enterprise network and contact centers

Design Engineer/Architect

Confidential, Round Rock Texas

Responsibilities:

  • Provide architectural design and integration support for Avaya Aura R5.2 - R8.1 voice network into enterprise network and contact centers, domestic and international.
  • Document and forecast performance impact of planned and implemented VoIP projects and architectural changes to the environment.
  • Prepare and provide network Capacity, Performance and Operational reports after the implementation of changes.
  • Track change requests through planning and implementation.
  • Validate testing of the Avaya systems and services prior to production rollout and ensure that the systems meet all enterprise and contact center technical requirements.
  • Support the acceptance of transmission facilities. SIP, ISDN PRI. Oracle session routers S-CX 6.4.0 - RS-CZ8.4.0 and SBCs.
  • Support Avaya software/hardware license requests.
  • Developed Telephony policy document(s) defining the business requirements, system architecture and general configuration parameters.
  • Standard Operating Procedures (SOP) defining normal day-to-day installation, operation and troubleshooting processes for new Avaya Aura features, functions or equipment.
  • Provide Technical, Troubleshooting, Problem resolution support for enterprise and contact center stakeholders.
  • Provide architectural design and integration support for Avaya Contact Center Elite, CMS, Verint, Nice application suite, Cloud WFM, Avaya AAEP, CBA, POM, BRE/DR3 and softphone OneXAgent/Communicator, AAFD and IX Workspace into enterprise network and contact centers, domestic and international.
  • Provide architectural design and integration support for Avaya Aura Session and System Manager R5.2 - R8.1 connections and routing support

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