TECHNICAL SKILLS:

Skills: Agile SCRUM Kanban PMP Lean Six Sigma ITIL Microsoft Office Microsoft Project Microsoft Visio Microsoft SharePoint Microsoft OneDrive Visual Basic for Applications Microsoft PowerAutomate Microsoft Power BI Microsoft Intune Microsoft Active Directory Microsoft Teams Zoom Cisco WebEx Messenger and Conference Slack Tableau SalesForce Quip Service Now Jira Aha Product Roadmap Adaxes Cisco AnyConnect Zscaler troubleshooting FortiClient troubleshooting Okta Authentication Google Authentication Microsoft Authentication LogMeIn GoToAssist Bomgar Workday Identity and Access Management Mobile Device Management VPN configuration AS400 administration Multi - Factor Authentication configuration RSA Management Console Printer configuration Citrix configuration Dreamweaver MacOS Microsoft Windows Amazon Order Management ULine Order Management Fedex Shipping Manager UPS Shipping XML Programming Java Programming Python Programming JavaScript Programming Technical Infrastructure Architectural Design Citrix Jboss Jboss Portal Apache Weblogic IIS Oracle SQL Server MySQL Teradata Informatica MQ webMethods Appworx GoAnywhere Cognos SAS Hyperion Vistaar Oracle ERP Syteline Windchill MatrixOne Enovia eMatrix Siebel SalesForce Radius Juniper BigIP SunIdM

PROFESSIONAL EXPERIENCE:

Project Coordinator

Confidential, Phoenix, AZ

Responsibilities:

• Broad range of communications
• Monthly status reports
• Implement new and necessary technologies
• Tracking work plans and performance metrics
• Assisting other members of the operational team
• Ensuring timely responses to requests for information
• Excellent time management, prioritization, and organizational skills
• Demonstrated ability to lead others
• Outstanding communication skills
• Successful track record in coordinating the work of internal and external teams to develop new products
• Plan and organize team objectives and priorities
• Develop and execute reporting and process design
• Monitor daily operations and enhance processes to maximize efficiency
• Coordinate plans for employee and vendor teams
• Reinforce technology and system architecture standards
• Create and track business process workflows
• Improve business processes for project tracking and customer success
• Schedule client hardware installation and equipment configuration
• Create Quality Assurance measures for daily operations
• Identify and mitigate risks to task and project delivery
• Support Level 2 Operations with research and process improvements
• Create SalesForce reports and dashboards for daily operations and project tracking
• Create Quip documents to support Onboarding, project delivery, and cross-functional team coordination
• Proactively identify risks to design, assets, processes, delivery, and support
• Drive report creation for 75% improvement to project delivery time

Certified Technical Advisor the IT SupportCenter

Confidential, West Conshohocken, Pennsylvania

Responsibilities:

• Support 35 clients with IT software and hardware troubleshooting, configuration, and administration
• Update Information Technology Service Management system
• Document changes in standard operating procedures
• Develop VBA macros for Excel

Application Data Management Consultant

Confidential, Cincinnati, OH

Responsibilities:

• Broad range of communications
• Monthly status reports
• Implement new and necessary technologies
• Tracking work plans and performance metrics
• Assisting other members of the operational team
• Ensuring timely responses to requests for information
• Excellent time management, prioritization, and organizational skills
• Outstanding communication skills
• Successful track record in coordinating the work of internal and external teams to develop new products
• Plan and organize team objectives and priorities
• Develop and execute reporting and process design
• Monitor daily operations and enhance processes to maximize efficiency
• Coordinate plans for employee and vendor teams
• Reinforce technology and system architecture standards
• Create and track business process workflows
• Improve business processes for project tracking and customer success
• Create Quality Assurance measures for daily operations
• Identify and mitigate risks to task and project delivery
• Develop cloud workflow automation to process approvals for ~400 locations and ~USD$6M in assets
• Create business process workflow documentation for new service offering and SOX auditing
• Analyze business processes for new ServiceNow integration, including Identity and Access Management requirements
• Validate and approve financial service offering quotes for network hardware, licensing, and services

Confidential, Evendale, OH

Responsibilities:

• Organizational Management
• Broad range of communications
• Monthly status reports
• Tracking work plans and performance metrics
• Assisting other members of the operational team
• Ensuring timely responses to requests for information
• Excellent time management, prioritization, and organizational skills
• Demonstrated ability to lead others
• Outstanding communication skills
• Successful track record in coordinating the work of internal and external teams to develop new products
• Plan and organize team objectives and priorities
• Develop and execute reporting and process design
• Monitor daily operations and enhance processes to maximize efficiency

Confidential, Cincinnati, OH

Responsibilities:

• Support hardware and software for local home improvement retailers, including: Point Of Sale systems, thin client systems, network, RFID, and printers
• Support hardware and software for state testing activities, including: cradlepoint and laptop setup, troubleshooting, real-time reporting, and inventory packaging/shipping
• Coordinate with site contacts and testing proctors to meet state-mandated process and timing requirements
• Update Information Technology Service Management systems, including account and device information, issues, and risks

Confidential, Mason, OH

Responsibilities:

• Answer client support calls at a rate of 6 customers per hour
• Support Information Technology needs of 5 clients
• Document gaps in standard operating procedures and coordinate with vendor to address knowledge gaps with client
• Update Information Technology Service Management systems, including: account and device information, issues and risks data

Confidential, Hebron, KY

Responsibilities:

• Answer client support calls at a rate of 6 customers per hour
• Support Information Technology needs for iOS hardware and software customers
• Document gaps in standard operating procedures and coordinate with client to address knowledge gaps
• Update Information Technology Service Management systems, including: account and device information, issues and risks data

Confidential, Blue Ash, OH

Responsibilities:

• Organizational Management
• Broad range of communications
• Budge preparation and monitoring
• Monthly status reports
• Implement new and necessary technologies
• Tracking work plans and performance metrics
• Assisting other members of the operational team
• Ensuring timely responses to requests for information
• Excellent time management, prioritization, and organizational skills
• Demonstrated ability to lead others
• Outstanding communication skills
• Successful track record in coordinating the work of internal and external teams to develop new products
• Plan and organize team objectives and priorities
• Develop and execute reporting and process design
• Monitor daily operations and enhance processes to maximize efficiency
• Coordinate plans
• Coordinate quarterly and annual employee appreciation and wellness and client appreciation
• Create a cross-functional, cross-industry, global wiki for contractor and development
• Utilize modern project management practices to complete project engagements
• Complete ~100 Information Technology projects across multiple business and industry sectors
• Mentor client team contractors in standard operating procedures, current technology products and services, and
• Update Information Technology Service Management systems, including: account and device information, issues and risks data
• Coordinate vendor transition, including: project assignment, knowledge transfer, client communications, project transition, post-transition support
• Manage global team employees and delivery model for USA, UK, and India
• Document business process model for Enterprise Architecture services
• Improve product model by 75% for Information Technology Enterprise Architecture services, engagement, project fulfillment, and operations transition
• Coordinate winning RFP bid for USD$2M per year, multiple year contract

Confidential, Conshohocken, PA

IT Support

Responsibilities:

• Microsoft Outlook
• Microsoft Word Expert
• Microsoft Excel Expert
• NHCLC Scholarship
• Organization Change
• Service Review and Improvement Planning
• Continuous Service Improvement
• IT Governance
• Service Design, Strategy, Operation, and Transition