Sr. Project Manager Resume

SUMMARY:

Astute PMP with 19+ years of experience supporting clients’ drive to success. Track record of designing, developing, and deploying large - scale enterprise applications. History of building software systems with improved functionality and productivity, consistently meeting critical requirements. Respected team leader. Reputation as a visionary and astute strategist. Equally effective communicating with technical colleagues and non-technical end users.
Resource Planning & Management Process Standardization Systems Analysis
Proposals/Statements of Work Client Management Technology Assessment
Quality Management Business Analysis PMI Standards
Contract Management Confidential Siebel Systems

TECHNICAL SKILLS:

Software: Siebel 8 Genesys FileNET Avaya

Database: Oracle MSSQL DB2

OS: Unix Shell Scripting Windows 7 Windows 8 Windows XP

PROFESSIONAL EXPERIENCE:

Confidential

Sr. Project Manager

Responsibilities:

Responsible for full lifecycle Genesys Pure Engage Cloud implementations ranging from 0+ users.
Manage financials, platform setup, requirements, design, implementation, and rollout.
Develop project plans specifying goals, strategy, and staffing, scheduling, identification of risks, contingency plans, budgets and allocation of available resource
Served as a trusted advisor to clients
Manage team of 20+ consultants in matrixed and globally remote environment
Concurrently manage multiple clients and associated projects
Create and streamline internal project processes
Responsible for working with all groups within Genesys to support customers from Sales Hand - off to Post Go-Live

Confidential

Enterprise Contact Center Manager/Contract Service Delivery Manager

Responsibilities:

Oversee contact center IT and telephony operations for 11 agencies logging 3 million IVR calls, 2.5million agent calls, and 715,000+ online interactions annually. Provide project man - agement, administrative leadership, production support, and business analysis. Direct 20 staff.
Represent Confidential in all client-facing interactions, frequently consulting with client leaders. Promote stakeholder buy-in of projects.
Provide project management for multiple concurrent projects with varied scope and size.
Monitor multiple statements of work, ensuring on-time and under-budget performance.
Manage IT installations, upgrades, software development, Siebel implementations, Genesys IVR, and custom application solutions. Provide backup Siebel application and infrastructure support.
Worked to expand services from 4 State Agencies to 11 State Agencies
Delivered 17 different projects as the project manager successfully on time and within budget.

Confidential

Ford Motor Company - Application Lead

Responsibilities:

Requested by Ford to participate in initial Siebel implementation, a complex, year - long project. Introduced enhancements and designs.
Analyzed application problems and made recommendations consistent with client need and technology constraints.
Built project plan timelines. Developed long- and short-term resource planning. Maintained release and production support schedules. Managed staff.
Led team of developers through large projects and daily production support assignments.

Confidential

Consultant

Responsibilities:

Set up development and production environment standards for back - up and recovery.
Consulted with client to define and implement business process rules for data cleanup.
Developed new and streamlined existing processes to expand system capabilities.

Confidential

Configuration Lead and Developer

Responsibilities:

Challenged to salvage underscoped, at - risk project. Identified application development risk and issues; devised remedies. Coordinated with third-party integration consultant and client stakeholders. Restored client s confidence in Confidential team.
Developed data model and overall application architecture that included multiple data changes and a high degree of customization to support client s complex business rules. Hired 14 on-site and remote developers for implementation.
Designed several software solutions to improve functionality and improve productivity.
Supervised of multiple client resources to develop and support application.
Restructured project and met implementation time frame including scope previously committed to client.

Confidential

Application Lead

Responsibilities:

Assisted in designing, documenting, and setting up multiple development, testing, and environments. Implemented more than 60 NT and 6 Solaris servers. Coordinated system support with multidisciplinary team.
Assisted client employees with installing, troubleshooting, maintaining Siebel products.
Formulated disaster recovery and performance testing strategies.