SUMMARY:

• Management Consultant and Project Management professional with 13+ years of professional experience.
• Proven ability to foster and maintain critical client relationships, implement cutting edge business strategies and technology solutions, and effectively manage team/resources to ensure successful business goals both

TECHNICAL SKILLS:

Advanced: MS Office Suite, MS Visio, MS Project, AtTaskIntermediate: Salesforce, MSCRM, JIRA, Confluence, MS Sharepoint, Wireframes, Redmine, iOS App MgmtAndroid App Mgmt, Zoho Projects, Oracle WebCenter Sites, BigTime, OpenAir, Confidential suite of products

Beginner: Magento, Demandware, Java, HTML, HTML5, Visual Basic, SQL, Business Objects, COBOL, JCL

WORK EXPERIENCE:

Senior Project Manager

Confidential - Chicago, IL

Responsibilities:

• Successful project management/account management and implementation of Oracle Webcenter solutions for
• Fortune 500 clients (project budgets ranged from 60k-800k)
• Overall management of UX and Engineering teams for end to end implementations
• Successful relationship management with external clients achieving ultimate client satisfaction and new pportunities
• Development of RFP's and Statement of Works (SOWs) for new client business
• Partnered with Strategy Leadership, UX Leadership and Engineering Leadership (onshore/offshore and external)
• Managed overall budget reporting, time reporting margins, revenue forecasts for client related projects
• Evaluated 3rd Party Project Management software to better track work and provide more robust reporting capabilities for senior management
• Participated and led Leadership reviews of Wireframes, Visual Comps, Product Demos of final solutions involving senior management
• Viewed as a trusted advisor and mentor by both internal, cross-functional and client teams

Project Management - Contractor

Confidential - Chicago, IL

Responsibilities:

• Successful project management and implementation of mobile web solutions and native mobile apps for iOS and Android devices in an Agile environment
• Overall management of UX and Engineering teams for 2 highly visible features for company mobile App submitted and approved to both Apple and Google Play stores
• Partnered with Strategy Leadership, UX Leadership and Engineering Leadership to deliver best in class mobile web solutions aligning with the overall Product Roadmap
• Managed mobile web and native apps Scrum Masters and was considered an escalation point for any project related issues
• Managed 3rd party vendor in delivering mobile app software solution for iOS devices
• Successfully implemented 3rd Party Project Management software to better track work and provide more robust reporting capabilities for senior management
• Participated and led Leadership reviews of Wireframes, Visual Comps, Product Demos and Legal Reviews of final solutions involving senior management
• Viewed as a trusted advisor and mentor by both internal, cross-functional and vendor teams

Project Management

Confidential - Chicago, IL

Responsibilities:

• Managed implementations which increased site traffic and conversions > 60%
• Established strong and effective client relationships often viewed as a trusted advisor and strategic thinker to increase overall ROI
• Overall responsibility and success of project governance, budget, status, and management of resources
• (budget size >175k)
• Collaboratively worked with creative, information architecture, technical architecture, developers and QA to achieve project success within agile and waterfall environments
• Further established PMO through best practices, workshops, and templates increasing efficiency by 80%

Senior PMO Consultant

Confidential - Chicago, IL

Responsibilities:

• Successful project management and implementations of Confidential SaaS products/integrations purchased by clients such as but not limited to Email, Mobile, Social, MSCRM and Salesforce.com integrations
• Portfolio management of more than 30 different clients/engagements at one time varying in complexity
• Provided strategy recommendations to clients based on current state and future needs which led to increased sales of products and services
• Responsibility of client budgets for each project throughout entire lifecycle focusing on initial estimationsplanned vs. worked hours, and actuals (Budget sizes ranged from 60K to 1M+ in services)
• Collaboratively worked with Sales and Solutions teams to accurately define scope during pre-sales process
• Managed cross-functional teams throughout the entire lifecycle of project providing performance feedback of each resource
• Mentored peers as well as junior level consultants on project management and process improvement best practices
• Actively participated on thought leadership sessions centered on process improvement and strategy with senior management

Project Manager

Confidential - Chicago, IL

Responsibilities:

• Responsible for overall project management in an agile environment for company's Quote Engine Product for independent health insurance agents and consumers looking for health insurance
• Oversaw web development team responsible for building and maintaining company's flagship Quote Engine which directly fed into company's consumer facing website as well as client's CRM product suite
• Managed team of 5 developers, 4 QA Analysts, 3 Business Analysts
• Directed workflow for entire team based on priority and business need using JIRA
• Collaborated with Business Development on new business acquisitions, business requirements, estimations to be on quoting platform
• Product Owner and Scrum Master for agile methodology purposes

Assistant Vice President - Process Management

Confidential - Chicago, IL

Responsibilities:

• Directly responsible for overall process improvement and strategy initiatives within transfer agency business
• Project managed mid to large complex operational and IT projects using waterfall and agile methodologies from inception to implementation focusing mostly on the company's external, consumer facing website and
• Interactive Voice Response (IVR) systems
• Provided search best practices/recommendations to increase traffic to consumer facing website focusing on keyword utilization, website design/rendering, optimization
• Successfully implemented improvements for speech/touch tone IVR application in terms of better messaging and re-programming of modules callers would hear. This decreased call volume routing to the call center by
• 45% and agents were better equipped to handle the calls based on the callers intention through the IVR
• Developed strategic road maps for future process improvement initiatives related to automation
• Directly managed 2 internal resources
• Managed vendor relationship and oversaw vendor resources responsible for project development and execution
• Developed process maps and workflows to educate internal team and vendor on current as is functioning and identify areas for improvement
• Recommended strategies to further improve existing business processes by ways of software automation
• Lead weekly sessions with senior management to strategize on business process improvement initiatives in relation to departmental and company goals
• Presented to senior management and peers the concepts of Business Process Management methodology
• (BPM), Intro to Six Sigma, Manage More Effectively workshops, to further educate resources on how to eliminate inefficiencies thru automation and become more effective managers
• Introduced dashboard concepts to further enhance existing reporting and to also measure performance of improvement initiatives
• Evangelized the use of search marketing and social media arenas to promote brand identity and discussion forums.

Project Manager - Search Operations

Confidential - Chicago, IL

Responsibilities:

• Project managed cross functional teams, using scrum methodology, to identify best practices and process improvements in the online search media space
• Using existing campaign metrics (Google, Yahoo) on how campaigns performed without best practices specifically involving keyword analysis, campaign planning, copy management, landing page managementtesting, etc, we concluded the need to revamp the Search Operations practice by developing a "best practices" manual to provide to employees which highlighted areas mentioned above. Campaign performance improved initially by 53% once employees attended and implemented the proper techniques to further streamline a client's search initiative
• Successfully recommended and presented improvement ideas to senior management
• Acted as change agent to management and employees to support new online Search capabilities
• Authored and developed internal operations manual to produce more effective client online media programs
• Developed and delivered sessions on the use of best practices and processes to increase overall company efficiency
• Identified opportunities for process improvement as it relates to increased internal and client satisfaction and worked with upper management on ways for adoption.

Senior Project Analyst/Project Manager

Confidential - Chicago, IL

Responsibilities:

• Managed mid to large projects operational and IT projects utilizing waterfall methodology from scope inception to implementation varying in complexity.
• Responsible for communication of project status, issues, and suggestions to senior management, client management and IT management
• Managed three resources from both a project and performance perspective
• Effectively managed project milestones using MS Project

Senior Consultant/Business Analyst

Confidential - Chicago, IL

Responsibilities:

• Effectively managed and implemented 2 year enterprise voice recognition IVR project through entire system lifecycle utilizing waterfall methodology.
• Used existing call flow and caller experience data to recommend new IVR strategies to existing touch tone capability and develop new enterprise speech IVR application providing a more streamlined caller experience and skills based routing strategies for the client
• Facilitated, gathered and managed business user requirements
• Managed functional specification documents through design and testing phases
• Responsible in managing team and client resources from both a project and performance perspective

Senior Consultant/Project Manager

Confidential - Chicago, IL

Responsibilities:

• Conducted research analysis within pharmaceutical supply chain to assess the use of RFID technology and how it would minimize the impact of theft and improve the ability to track each product down to a bottle level
• Performed forecasted volume analysis to determine the amount of product needed to perform the pilot test and to meet requirements
• Managed team of 4 (2 consultants, 2 analysts) from both a performance and project perspective.
• Worked with clients to finalize these processes and requirements to obtain sign-off.
• Participated in software vendor selection process
• Gave 2 week course to 9 clients on the software package developed
• Authored user manual on software developed specific to the pilot program.
• Completed weekly status reports regarding teams' efforts to senior management.
• Quality Assurance Project Manager - HR Outsourcing Project
• Overall PM, and managed workflow and issue resolution for a team of 8 contractors/subcontractors.
• Used Siebel Analytics to track and trend team's goals in resolving HR backlog issues.
• Re-engineered business processes to reduce the time for resolution by 75%
• Developed knowledge materials such as materials/plans, workflows, and job aids to facilitate work efforts.
• Reported team status against quality goals to senior management.
• Directly responsible for migration of 40,000 users/mailboxes from Lotus Notes to Microsoft Outlook.
• Assisted in coding and configuration within the Microsoft Exchange and Active Directory environments
• Co-developed and updated migration process documentation.
• Identified areas of improvement in operational processes to increase efficiency/effectiveness and implemented solutions to improve processes.
• Created project estimating model design based on existing scope documentation utilizing the project lifecycle method.
• Created project estimating tool in Excel based upon model design documentation and tested the tool internally.

Business Systems Analyst

Confidential - Lincolnshire, IL

Responsibilities:

• Programmed Interactive Voice Response (IVR) and Internet systems for Fortune 500 companies to ensure access for employee benefits via online/phone.
• Worked with client teams to ensure business requirements were captured and finalized
• Acted as a liaison between project management and client teams in terms of issue resolution
• Worked with client teams to manage both System Test and User Acceptance Test efforts.

Technical Consultant

Confidential - Oak Brook, IL

Responsibilities:

• Learned application programming and basic database design concepts
• Part of a Project Team that helped update an existing payroll system, by implementing health care tax and bond-deduction subprograms which coincided with existing state and federal tax subprograms. These subprograms were called into the computational part of the main program to perform the necessary calculations needed to update the payroll system.