Account Manager Resume Pleasanton, CA - Hire IT People

SUMMARY:

Accomplished, dynamic and high profile senior account executive extending a portfolio of 3+ years of Business to Business telecom sales experience and customer service for high end customers. Sales leader demonstrating broad based competencies
Strategic planning Account Management Communications up selling

PROFESSIONAL EXPERIENCE:

Confidential (Pleasanton, CA)

Account Manager

Responsibilities:

Work directly and independently with client, building and maintaining strong customer relationships
Ensure that a high level of customer satisfaction is delivered Identify and drive lifecycle sales opportunities to closure Coordinate contract renewal efforts for accounts, generate contract addendum and maintain contract expiration inventories. Handle account management, account maintenance and account development Partner with post - sales steam to ensure customer satisfaction in all activities (e.g. project implementation, order tracking, escalations)

Confidential (Pleasanton, CA)

Business Account Executive, Commercial

Responsibilities:

Prospect small and mid-size businesses by door-to-door marketing, cold calling & networking with IT professionals Maintain territory, while increasing sales in assigned territory by 95% Daily use of Salesforce to actively manage funnel and to generate forecasting reports Responsible for signing largest California mid-size business customer Created referral program that resulted in 20% increase in referrals year over year