PROFESSIONAL SUMMARY:

• Organized, detailed oriented project manager with 12 years of experience with emphasis on process improvement. Successfully coordinated the activities and resources in the project life - cycle (initiation, planning, executing, monitoring/controlling and closing) Proficient with meeting facilitation, stakeholder analysis, scope definitions, project plans, risk mitigation, status reporting, monitoring plans, and development of process and procedures. Highly effective communicator and team leader with proven ability to manage multiple priorities, complex processes and work with virtual and cross functional teams. Adept with analyzing information and finding creative solutions to problems.

TECHNICAL SKILLS:

Project methodology: ITIL, Waterfall, Agile MethodologyMS Project, MS Excel (Pivot Tables), VISIO, MS ExchangeClarity w/Open Work Bench, Planview, Project Management Universal Workstation (PMUWS), SharePoint

PROFESSIONAL EXPERIENCE:

Confidential, Charlotte, NC

ATOC Program Manager

Responsibilities:

• Install, deploy new business applications and images new computers and loads appropriate software for customers. Installs local and network printers and other peripherals (Thin Clients, Vidtronix MAP Printers (Bag Tag/Boarding Pass Printers), and Gate Readers, Bar Code Readers, Keyboards and Laser printers)
• Support Ticketing Management System - track tickets raised by users, attend to them, reassign them to appropriate department and generate reports
• Applications - identify application issues Confidential the customer level and provide technical detail for development teams to accurately identify problems within applications
• Network infrastructure - troubleshoot, identify and resolve network issues Confidential customer level and provide technical detail to assist in network hardware resolutions.

Confidential, Charlotte, NC

Program Manager

Responsibilities:

• Facilitated, managed and coached directional meetings
• Created and delivered presentations to senior management on project goals and plans, including progress reports using Clarity, Planview, Project Management Universal Workstation (PMUWS), SharePoint and STAMP
• Worked and managed Timelines, Application Hotfixes, Releases/ Scheduling, Project Plan, Cornerstone OS Patching, Entitlements for Cornerstone Server(Anthill) and reviewed Infrastructure changes
• Executed management and resolutions of risks issues
• Prioritized and assigned work initiatives, ensuring initiative(s) were delivered within agreed timelines
• Delivered project deliverables including business case, requirements, project planning, testing, implementation and closing

Confidential, Charlotte, NC

PMO Project Manager

Responsibilities:

• Facilitated deployment of MPS Printing project and formed a diverse group into a project team, assigning individual responsibilities, identifying appropriate resources needed, and developing schedule to ensure timely completion and meeting deadlines of project
• Established Change Management principals and project objectives, to define the roles and functions of each team member to effectively coordinate the activities of the project team
• Communicated effectively and proactively with Program and Functional Managers, project team members, business key users and/or Consultants regarding status of project
• Tracked and managed detail project plan, project budget; deployment schedule, outlooks and actuals
• Functioned Confidential all three levels of the enterprise; tactical, operational, and strategic
• Full life-cycle project management from project initiation, planning and execution to project closure

Confidential, Charlotte, NC

Project Manager

Responsibilities:

• Facilitated regular program meetings, provide weekly status reports to senior management, and update project information in Clarity application
• Created and maintained key project management documents such as statement of work, risk analysis, project definition, business requirements, risks and issues logs, status reports, project schedules and decision logs
• Utilized advanced MS Excel functions and MS Access databases to create and publish migration progress reports, functional area readiness summary reports to business unit Project Managers and program stakeholders on recurring basis

Confidential, Orlando, FL

Technical Project Manager

Responsibilities:

• Define and managed the project plan, including the migration strategy, cost, scope, resources and delivery schedule
• Implemented Remote Backup Servers to insure complete data transfer from current client hardware to new client hardware
• Defined the Base Image Load with Engineers and Department Managers to for Windows 7 Migration
• Established a client Helpdesk for hardware, software and migration conflicts from Pre- to Post Migration
• Created and managed Scope of Technical testing of hundreds of applications and related hardware
• Consulted with business project manager to define Change Management processes and clarify project requirements, business cases and Statements of Work
• Responsible for sourcing, negotiating and managing vendors and team members related to the project
• Published project related documentation for Senior and/or Executive management regarding project status

Confidential, Franklinton, NC

Technical Project Manager

Responsibilities:

• Manage multiple projects that crossed platforms, applications, and/or business lines
• Designed, implemented,evaluatedand audited project management processes and templates for the project management office (PMO)
• Worked with project teams to analyze project schedules, identify roles, responsibilities and to develop a resource plan to support the projects goals
• Tracked costs and performance, service levels and other metrics required to ensure project goals and objectives were met
• Provided administrative support to project managers and project leaders. Ensured project control systems were in place and integrated project data for decision makers.
• Organized and published project-related documentation in various sources

Confidential, Charlotte, NC

Infrastructure Project Manager

Responsibilities:

• Clarity with Open Work Bench - Daily, Weekly and Monthly functionality to set up, define and allocate the project properties in the Clarity environment, using the functionality to Build, Schedule and Control the project
• Updated Master Delivery Schedule, for Go-to-Green Plan, reporting tool that aids in tracking and monitoring of our Client system Projects
• Responsible for documenting scope, developing a detailed project budget and schedule, and defining required project resources with a budgetary responsibility of $1M and $1.8M dollars for each project
• Analyze and control proposed changes to the project plan or cost estimate; execute appropriate Change Control processes as necessary
• Weekly Progress Reporting - Track and communicate project status to stakeholders through weekly checkpoint meetings
• Work break down (WBS) - Creation, maintenance, resource and financial management, as well as change, issue, and risk management
• Coordinated software testing activities and assign test environment resources to application developers for IT testing

Confidential, Charlotte, NC

Infrastructure Project Manager

Responsibilities:

• Managed processes and execution using the (SDLC) Systems Development Life Cycle.
• Supervised and provided technical direction to assigned staff on daily activities
• Created deliverables, projected milestones and commitment dates in the areas of project definition / request; business cost, requirements definition, rollouts and project closure tasks
• Developed and managed the project plan, including the cost, scope, resource requirements, and delivery schedule and drove the project to resolution
• Accountability managing the preparation and timely delivery of quality deliverables (project definition / request; business cost and project closure tasks)
• Documented and tracked project issues, escalated as needed to remove roadblocks
• Active Directory Administrator - using PostConfig Tool, password resets and issuing administrative rights
• E-Mail Migration (Software) Microsoft Outlook 2007/2010

Confidential, Charlotte, NC

Desktop Support Technician

Responsibilities:

• Troubleshooting mobile devices i.e. Smart Phones/Blackberries from Confidential &T, Apple, Verizon and Confidential
• Solution Databases - Search known issues, new equipment hardware replacement procedures, Server Support, Non- Confidential &T Acquired Computers, Desktop Component Upgrades
• Microsoft Outlook 2007/2010 - Installation/configuration, data migration, maintenance and/or troubleshooting
• Active Directory(Administrator) - Managing Active Directory (Users and Computers), password resets and issuing administrative rights
• Printer Configuration - Add, Remove and modify printer devices using TCP/IP to connect local and network printer
• Work Order Ticketing System (Van Web) reviewed, updated and utilize work order notes, assigned tickets from Contacted, Scheduled and to Scheduled date. Assessed work orders and issued correct delay code, reviewed problem description and service task insuring accuracy, cloning/canceling work orders and creating queries

Confidential, Charlotte, NC

Authorized Service (Owner) - Apple Computer

Responsibilities:

• Authorized Service Provider - Apple/Macintosh computers and related hardware/software

Confidential, NC/VA

Desktop Project Manager

Responsibilities:

• Desktop Migration - Backup, Install/Configuration of Current Operating System and Desktop Applications
• E-Mail Migration - Lotus Notes installation, maintenance, troubleshooting, updating and/or configuration
• Backed Up, Installed and Configured - Non-Standard Applications
• Printer Configuration - (IMAC) Install, Move, Add and Change printer devices using TCP/IP to connect local and network printer
• Documentation - Migration, naming standard, IP address changes and specification of Networked Devices

Confidential

Infrastructure Project Manager

Responsibilities:

• Created user metrics about client use of network applications, operational status of the network, current users on the network, remote user logins and network access problems
• Diagnosed and resolved Vendor issues, reports and records of customer services performed
• Weekly Status and Scheduling Reporting
• Insured other related projects within transformation process had network support to completed goals
• Prescribed current Disaster Recovery Procedures through Analysis, Procedures and Execution
• Network - Prepare specifications for cutover of software, hardware, cabling, network management, installed and support locally attached devices, network devices, and local area network connectivity to the wide area network. Establish and Maintain basic LAN/WAN Operation throughout cut over process.