SUMMARY

• Over 8+ years of comprehensive experience in the field of Information Technology as Business Analyst, Business Intelligence, and Quality Analyst covering areas like Project Management, Business Process Design, Product Development, Object Oriented Analysis and Design, System verification and validation in diverse fields.
• Elicited requirements from a variety of business users and roles through interviews, requirements workshops, surveys, observations, document analysis, business process descriptions, and task and workflow analysis.
• Communicated and collaborated proactively with external and internal customers to analyze information needs and functional requirements
• Evaluated information gathered from multiple sources, decomposed high - level information into details, abstracted up from low-level information to a general understanding, reconciled conflicts between reported business requirements
• Extracted underlying business needs from stated user requests
• Experience working across various SFDC implementations covering Sales Cloud, Service Cloud, Call center, Chatter & App-exchange applications
• Liaised between the business units, development technology teams, and support teams
• Served as the conduit between the customer community (internal and external customers) and the software development and quality assurance teams
• Interviewing Subject Matter Experts, asking detailed questions and carefully recording the requirements in a format that can be reviewed and understood by both business and technical people.
• Worked on implementing new customer support solution using Salesforce.com Service Cloud. Maintained and improved existing SalesForce implementation.
• Implemented security and sharing rules at object, field, and record level for different users at different levels of organization. Also created various profiles and configured permissions based on organizational hierarchy.
• Expertise in querying Salesforce database using SOQL & SOSL queries using Force.com Explorer
• Managed multiple and changing priorities
• Proficient in authoring Business Requirement Documents (BRD), Functional Specification Document (FSD), Requirement Analysis Document (RAD), Detailed Functional Specifications (DFS), System Requirement Specifications (SRS), Vision & Scope Document, Non-Functional Requirement Specifications, Business Impact Analysis Document (BIA), Requirement Traceability Matrix (RTM), identifying interfaces and business process specifications.
• Experienced in creating Use Case Diagrams, Swim Lanes Diagrams, Activity Diagrams, Business Process Models, Work Flow Diagrams, Data Flow Diagrams, Flow Diagrams (Business and Navigation), Sequence Diagrams, Process Flows (Business and System), and ERD/Data Model diagrams using UML modeling tools.
• Advise thebusinessSMEs (Subject Matter Experts) on the most appropriate User Experience, keeping in mind the achievement of the required functionalities for the full Project life cycle.
• Experience in Salesforce, Hyperion Financial Reporting Studio, Tableau and FileNet P8 forms.
• Worked on numerous cross platform applications and organized Joint Application Developments (JAD) sessions and Joint Requirement Planning sessions (JRP), Interviews and Workshops with end-user/clients/stake holders and the IT group.
• Worked on variety of initiatives in a project team environment under direction of Program Director following the software development methodology process.
• Organized and developed tasks with milestone dates to accomplish software development project goals
• Provided project leadership and management for major projects under Program Director’s oversight
• Experienced in all aspects of SDLC, such as requirements analysis, design, implementation, testing, quality control and deployment.
• Experience with defect tracking tools like Quality Center, ALM, Footprints and Service Now tool.
• Experience with Agile/Scrum methodologies and conducted Scrum meetings.
• System/Integration/Load/Regression/User Acceptance Testing (UAT), manual testing (GUI Testing, Field Validation Testing, Functionality Testing) and Web Applications. Extensively worked in creating Test Procedures, Test plans, Test cases and reviewing them for quality assurance. Tracking defects and interacting with team members in fixing errors. Worked on both Black box and White box Testing.
• Developed and delivered training for business processes and system functionality to a global audience including end-users and management
• Tailored training based on audience’s need from basic system navigation and inquiry to tester training to super user “train-the-trainer” courses
• Excellent leadership, management, oral/ written communication, interpersonal and customer relational Skills.
• Enthusiastic and a self-starter with a need of minimal inputs.
• Extensive experience working with international and virtual teams both reporting to and managing activities

PROFESSIONAL EXPERIENCE

Confidential - Alpharetta, GA

Sr. Business Analyst/ Project Manager

Responsibilities:

• Gathered business requirements and Technical requirements by interacting with functional users and application engineering team that would best suit the needs of the technical architectural development process.
• Evaluated information gathered from multiple sources, decomposed high-level information into details, abstracted up from low-level information to a general understanding, and reconciled conflicts between reported business requirements.
• Prepared Requirement Specifications and obtain requirements approval from functional users.
• Conducted in-person/ online interview sessions with various stakeholders to solicit their visions/ requirements about the opportunity/ initiative at hand.
• Worked with solution architects, and assisted in the development of current and target state enterprise data architectures.
• Created System Requirement Specifications, RTM for Client Facing IVR (Interactive Voice Response) application, CTI Routing and Call Recordings.
• Documented, clarified, and communicated requests for change requests with the requestor and coordinate with the development and testing team.
• Documented the business process flow to describe program development, logic, testing, implementation, application integration, and coding.
• Participated in the Analysis, Design and Development Phases of report development, performance tuning and production rollout.
• Organized and developed tasks with milestone dates to accomplish software development project goals
• Assisted in the overall management of the project including and mitigation, status reports, client presentations, defining milestones.
• Created Business Impact Analysis (BIA) and Performance Testing Questionnaire documents.
• Performed impact and risk analysis of new business requirements on existing system functionality.
• Prepared Effort Estimation documents for new business requirements.
• Co-ordinated with Quality Control team to resolve any issues uncovered during system testing and integration testing.
• Provided support and assistance for resolving production issues.
• Created RTM (Requirement Traceability Matrix), Vision & Scope document, non-functional requirement specification document and Architectural diagram for the business requirements.
• Worked with business users to support all necessary clarification for the Project Team, Developer Team and Production Support Team to design and implement an effective solution.
• Created Requirement Specifications for 30 SSRS reports. Gathered requirements for the reports by taking requirement interviews with end users.
• Created Business requirement documents of reports for Payroll, HR, and Benefits as well as interfaces between PeopleSoft and Oracle GL.
• Participated in the Analysis, Design and Development Phases of report development, performance tuning and production rollout.
• Identified UI requirements, created Wireframes, Prototypes and UI specification for SSRS reports and P&B Dashboard using Pencil Tool and MS Word.
• Applying Master Data Management concepts for data alignment, maximizing analytics and business intelligence promoting corporate objectives and initiatives

Environment: MS Visio 2010, Microsoft Office 2010, MS Outlook 2010, Snipping Tool, Pencil Tool, PeopleSoft HRMS/HCM, SAP, HP ALM tool, Oracle Hyperion Planning Tool, Smartview, Essbase, MS Access, SSRS,.net (3.0), SharePoint 2010, MS Project.

Confidential - Houston, TX

Sr. Business Analyst

Responsibilities:

• Gathered business requirements and Technical requirements that would best suit the needs of the technical architectural development process.
• Created Detailed Functional Requirements document (DFS) for application development. Requirement Traceability Matrix (RTM)
• Created FRD (Functional Requirement Document) for Sabre GDS E-ticketing.
• Worked with internal architects and, assisting in the development of current and target state enterprise data architectures.
• Worked with project team representatives to ensure that logical and physical data models were developed in line with corporate standards and guidelines.
• Performed multiple roles as business analyst and administrator in the project.
• Requirement gathering from business users & analyze business requirement.
• Prepared Business Requirement Documents and Project Plan.
• Used Salesforce Automation (SFA) for Sales Lead Management, Campaign Management, Opportunity Management, Account and Contact Management.
• Created templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Involved in Salesforce.com application setup activities and customized the apps to match the functional needs of the organization.
• Created Marketing reports & dashboards
• Involved in defining the source to target data mappings, business rules and data definitions.
• Responsible for defining the key identifiers for each mapping/interface.
• Responsible for defining the functional requirement documents for each source to target interface.
• Documented, clarify, and communicate requests for change requests with the requestor and coordinate with the development and testing team.
• Documented the complete process flow to describe program development, logic, testing, and implementation, application integration, coding.
• Worked with internal architects in the development of current and target state data architectures
• Worked with project team representatives to ensure that logical and physical ER/Studio data models were developed in line with corporate standards and guidelines.
• Gathered requirements, analyzed and wrote the design documents.
• Performed multiple roles as business analyst and administrator in the project.
• Updated Business Requirement Documents and Conducted GAP Analysis
• Interacted Remote business users and SME for defining scope and definition of object
• Providing End-user Training and documentation for customer reporting services.
• Participated in the Analysis, Design and Development Phases of report development, performance tuning and production rollout.
• Worked with the developers during coding and while doing the remediation of the software.
• Partnered with IT/Infrastructure team to develop an IT incident management plan. Participated in an IT disaster recovery task force to assess and mitigate risk due to lack of an effective disaster recovery strategy.
• Document all data mapping and transformation processes in the Functional Design documents based on the business requirements
• Analyze, create and maintain enterprise customer master data supporting united website. Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements
• Writing Data Mapping Documents, Data Transformation Rules and maintaining Data Dictionary, Data Migration and Interface Requirements Documents. Able to update Microsoft Share Point portal with the updated project Documentation.
• Created data trace map and data quality mapping documents.
• Extensively involved in Data Extraction, Transformation and Loading (ETL process) from Source to target systems using Ab Initio and Tealeaf technology.
• Providing End-user Training and operational documentation (User Manual Guide) for the application.

Environment: MS Visio 2013, MS project 2013, Microsoft Office 2013, Snipping Tool, Oracle 11g, Ab Initio, HTML, CSS, JavaScript, Sabre, ER/Studio 8.5/9.0, HP ALM tool, CICS, DB2, IBM Tealeaf CxConnect, XML, SQL Server 2008, ASP.net, SharePoint 2010, Salesforce, AXIOM (ERP tool), MS Outlook 2010/2013, Teradata.

Confidential - Torrance, CA

Sr. Business Analyst / Business Intelligence

Responsibilities:

• Involved in gathering requirements and defining scope with non-technical business user constituencies overseas.
• Interviewed various non-technical managers to understand complex, dynamic business rules/process and then created detailed, specific and comprehensive documentation.
• Conducting Joint application development (JAD) sessions for gathering requirements, and Rapid application development (RAD) sessions to converge early toward a design acceptable to customer and Request for Proposal (RFP), Request for Information (RFI).
• Worked with business users to ensure cohesive articulation of business goals and processes to ensure effective technology solutions.
• Created System Requirement Specification and wireframes for IVR applications that allows customers to access their accounts for a variety of services like account balance, order monthly statements, pay by phone, enroll in Offers, membership rewards services like point transfer and rewards redemption.
• Identified UI/UX requirements, created Wireframes, Prototypes and UI specification using MS FrontPage.
• Verified the correlation between the UML diagrams and developed detailed diagrams
• Validated the system End-to-End Testing to meet the Approved Functional Requirements.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using MS Visio.
• Created Detailed Requirement specification for the configured Reports for custom objects and associated them to Dashboard.
• Involved in Salesforce.com Application Setup activities and customized the apps to match the functional needs of the organization
• Developed Salesforce.com workflow, rules and triggers using Apex, Coordinate with Data Migration team in identifying the Mapping Tables with the Legacy Database. Customized page layouts for Salesforce.com standard and custom objects
• Developed several Apex triggers, Apex classes, Controllers and Test methods during the project lifecycle
• Created Visualforce pages and Visualforce Custom Controllers on Force.com Eclipse IDE to customize the view and functionality of the page according to the organizational needs
• Developed dynamic Salesforce.com Visualforce pages using Apex and AJAX tool kit.
• Migration of data integration process: data massaging, and uploading data from individual data external sets using data loader into Salesforce.
• Involved in administering, configuring, maintaining Salesforce.com application user profiles, roles, Permissions, generating security tokens, validation Rule, upgrade installation
• Developed Custom Objects, Custom reports and configured Analytical Snapshots to dump the data into on a regular basis for sales performance and lead generation statics
• Defined lookup and master-detail relationships on the objects and created junction objects to establish may-to-many relationships
• Used custom buttons and links to enhance the user interface and make data easily available for the end users
• Integrated Salesforce CRM and the legacy system using Cast Iron Integration Systems
• Implemented case management to convert all cases customers raise though mostly email as well as web forms.
• Facilitated and walked through requirement gathering and requirement planning sessions with the business team to collect the business, security and service cloud level requirements.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams.
• Involved in analyzing the key data for the data warehouse design as per the information gathered from the SMEs to generate key reports. Reengineered the user interface of the application.
• Worked with business users to support all necessary clarification for the Project Team, Developer Team and Production Support Team to design and implement an effective solution.
• Wrote test cases based on test strategies.
• Involved in Functionality testing during the various phases of the development.
• Created Business Process Mapping Diagrams and Documentation for the process improvement recommendations.
• Participated in weekly meeting and discussed modification request with management team.

Environment: MS Visio, MS project, Microsoft Office 2010, Snipping Tool, MS Front page, iRise, SharePoint 2003, Service Now Tool, Toad, .net Framework, XML, Toad, Oracle e-business DM/OM modules (ERP tool).

Confidential - NY

Sr. Business Analyst / Project Manager

Responsibilities:

• Responsible in the analysis and functional specifications of “As-Is” and “To-Be” business model to conduct GAP analysis, Requirement Traceability Matrix (RTM), finalizing the high level design document (HLD), conducting workshops, Quality Assurance Testing and User Acceptance Testing.
• Interacted as a liaison between Users and the different teams (including Membership Enrollment, Deposit/Withdrawal, Customer Service, Loan and Pension Payout) involved in the application development for better understanding of the business and IT processes.
• Gathered business requirements through interviews, surveys and observing from account managers and conducted controlled brain-storming sessions with project focus groups and documented them in the Business requirement Document.
• Outlined process improvement through automation and systematic workflow for identified processes and architecture design.
• Initiated, designed and developed methodologies for improvement of requirement gathering and estimation process.
• Participated in solution design and system configuration with development team.
• Created Business Requirement Document (BRD), Functional Specification Document (FSD) for Loans application development that handles different functionality e.g. generating the checks, late fee payment handling, reporting, sending the notifications through letter application (Planet Press application) etc.
• Presented the re-designed processes, along with the feasibility study to the IT Divisional Director.
• Successfully obtained agreement and approval from the Confidential Executive Cabinet for the implementation of process improvement recommendations and the IVR application implementation.
• Employed Agile Development methodologies such as SCRUM for solution design and implementation.
• Created functional specification for IVR application (with Avaya) that helps customers to access information about their Loan application, loan details, update the personal info, details of co pay, deductible, billing information, pay over the phone, and their account details etc over using touch tone input and a servicing application designed to reduce or eliminate calls handled by staff in service centers or other organizations dealing with customers or employees.
• Conceptualized ideas to create Training and User Manuals.
• Worked with Medical unit on healthcare and documented AS IS workflow for the process improvement recommendation.
• Responsible for documenting and maintaining the User and Group permissions across different applications and dashboards.
• Documented business use cases and comparison documents for the AS IS and TO BE systems.
• Completed comprehensive business case / scenario analysis using marathon meeting user interviews and questionnaires.
• Created and maintained Narrative Use Cases (Business Use Cases, System Use Cases) and modeled Use Case Diagrams, Activity Diagrams, Data Flow Diagrams using MS Visio.
• Worked with dashboard manager that provides the ability to create management dashboards.
• Trained the end users group and documented the functional instruction and user guidelines for the same application.
• Gathered the requirements for the web service provider for J2EE application and the expected outputs to update Mainframe using Filenet.
• Analyze, create and maintain enterprise customer master data supporting Confidential website. Communicate with internal & external customers to address issues and provide support on data quality and integrity improvements.
• Coordinated with the third party vendor in providing the requirements and giving a walkthrough of the process improvement recommendations.
• Writing Data Mapping Documents, Data Transformation Rules and maintaining Data Dictionary, Data Migration and Interface Requirements Documents. Able to update Microsoft Share Point portal with the updated project Documentation.
• Created UI / UX mockups to provide developers, quality assurance and users the visual design concepts.
• Created workflows and documented design specification documents to update Mainframe using different web service calls designed in J2EE that fetches the data from Mainframe and interacts with custom .net application.
• Gathered requirements for J2EE web service provider (using JAX - WS) applications. Also, analyzed and created business documents that are using the various J2EE WS.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform impact analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Conducted walkthroughs with the end users (product owners) and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
• Gathered requirements for handling failures and exceptions between Mainframe, Web services and several of the J2EE application.
• Designed and developed project document templates based on SDLC methodology.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.
• Produced and maintained service catalog. Also prioritized the activities (product backlogs) to be recovered by conducting a business impact analysis.
• Worked with service now management tool to manage IT assets and configuration management.

Environment: MS Visio EA tools, MS Project, Microsoft Office 2003/2007/2010, Business Space / Filenet 4.5,Footprints, ASP.net, XML, Oracle, Snipping Tool, Front page, Tableau, Service Now Tool, PeopleSoft (ERP Tool), COBOL, CICS, DB2, SQL Server 2008 and J2EE

Confidential, NY

Business Analyst

Responsibilities:

• Interacted with department heads to finalize business requirements, functional requirements and technical requirements and also created Business process model for mCommerce application on iPhone, Blackberry and Android phones.
• Involved in creation and reviewing of Functional Specifications and created a Functional Requirement Document.
• Creating user flow diagrams, wire frames for developing the prototype of a mobile phone application.
• Designing workflow diagrams, wireframes and mockups using IRise to effectively communicate ideas and illustrate scenarios.
• Facilitated JRP sessions between technical and regulatory teams for meeting requirements as well as solving problems on a daily basis
• Involved in creation and execution of manual test cases in Jira and Redmine and analyzed the Test Results.
• Worked on various Salesforce.com Standard objects like Accounts, Opportunities, Leads, Campaign and Reports.
• Involved with the QA team to conceptualize, determine and develop test approaches and methods for unit testing and functional testing, load and usability testing according to the application complexity and test requirements.
• Designed and developed project document templates based on SDLC methodology.
• Created UI mockups to provide developers, quality assurance and users the visual design concepts.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration, Regression and System Testing.
• Created test plans and scripts based on functional specifications through HP's Quality Center system and liaised with development teams and customer support to troubleshoot production issues.
• Prepared and reviewed test plans. Created test scenarios for smoke testing of application.

Environment: Windows 2007/XP, Mac OS X, Microsoft Office 2003/2007, JIRA, Redmine, Joomla CMS, Remedy, Quality Center, .net Framework, SQL Server 2008,Rally, Salesforce and Visio EA tool.

Confidential, NY

Sr. Business Analyst

Responsibilities:

• Met with client groups to determine user requirements and goals. Acted as a Technical Resource from a system requirement standpoint, to both business users and the technical teams.
• Created Need Analysis Documents of the requirements gathered through JAD and individual elicitation sessions using MS Visio.
• Analyzed business requirements into high level and low level Use Cases, Activity Diagrams / State chart Diagrams.
• Involved in analyzing the key data for the data warehouse design as per the information gathered from the SMEs to generate key reports. Reengineered the user interface of the application.
• Created Data structure and Data model diagrams associating myself with Data Analyst using MS Visio.
• Created URS-User Requirement Specifications and FRS- Functional Requirement Specifications documents
• Experience in conducting Conference Room Pilot (CRP) sessions, in order to identify software gap workarounds, refine configuration of the software as well as the organizational and policy requirements, which need to realize the vision of, improved business processes.
• Provided management with the proof of concept, with a complete analysis on key performance index metrics, reports and schedules as necessary and participated in the design walkthroughs meeting using MS Project.
• Worked alongside with developers in tracking and resolving system defects in JIRA.
• Conducted training sessions to familiarize users with system and obtained deliverable sign-offs.
• Reviewed and incorporated enhancement to current functional testing scripts.
• Created UI mockups to provide developers, quality assurance and users the visual design concepts.
• Designed and managed project plans and schedules. Managed resolution of project issues and conflicts throughout the System Life Cycle.
• Attended meetings with management to discuss the status of project and draft strategies for the near future.
• Set up definitions and process for test phases including Product test, integration test, system test and user acceptance test (UAT)
• Trained the end users group and documented the functional instruction and user guidelines for the same application.

Environment: Windows NT/XP/2000, .net Framework, Oracle, PL/SQL, TIBCO, Salesforce, MS-Project, MS-Office Suite, MS Visio, Toad, Java, Quality Center 9.0, iRise, Guidewire.

Confidential

Business System Analyst

Responsibilities:

• Analyzed the business and wrote Business Rules Document.
• Implemented and followed a Scrum Agile development methodology within the cross-functional team and acted as a liaison between the business user group and the technical team.
• Gathered requirements and created Use Cases, Use Case Diagrams, Activity Diagrams using MS Visio.
• Gathered the requirements and worked on technical specifications for several dashboards namely Lead-time, Bridge and GPS Focused on transits of goods with their order information and time duration.
• Performed Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements.
• Facilitated (JAD) Joint Application Development sessions to identify business rules and requirements and documented them in a format that can be reviewed and understood by both business people and technical people.
• Used MS Visio for business flow diagrams and defined the workflows.
• Participated in Designing and development of the application.
• Used user stories approach for describing the requirements using the user story template.
• Wrote technical papers, gathered technical requirements, and compiled them to help the design system.
• Created Use Case specifications, business flow diagrams and sequence diagrams to facilitate the developers and other stakeholders to understand the business process according to their perspective with possible alternate scenarios.
• Interacted with the software development team and executives’ team to liaison the business requirements to ensure that the application under development confines to the business requirement.
• Performed data mapping from source to target.
• Extensively used SQL for accessing and manipulating database systems
• Participated in Design walk-through with SMEs (Subject Matter Experts) and Managers to baseline the business architecture.
• Facilitated in the overall management of the project including and mitigation, status reports, client presentations, defining milestones, deliverables and establishing critical success factors.
• Was jointly responsible for monitoring the progress of the development and QA team.
• Worked closely with QA team and developers to clarify/understand functionality, resolve issues and provided feedback to nail down the bugs.
• Created Use Case Diagrams using UML to define the Functional requirements of the application.
• Performed Acceptance Testing (UAT), Unit Testing and Documenting.
• Maintained a close and strong working relationship with teammates and management staff to achieve expected results for the project team.
• Organized meetings with the development teams to elicit use cases and document them.
• Wrote manual Test Cases for checking the application.
• Used agile methodology for repeated testing.
• Involved in Manual Testing by checking of various validations.
• Created, maintained, and executed manual test scripts.
• Developed Functional Specifications and Testing Requirements using Test Director to conform to user needs.
• Involved in tracking issues/defects and worked with the development and production support teams to fix defects identified during testing cycles
• Created UI mockups to provide developers, quality assurance and users the visual design concepts.
• Created a test plan for the project and initiated the process of automating the test cases

Environment: MS Project 2003, MS Visio EA tool, XML, MS Excel, Test Director, MS Visio 2003, Microsoft Office 2003, SQL Server 2003, DB2, SharePoint 2003, Java, J2EE, JavaScript, iRise.

Confidential - Long Island, NY

Business Analyst

Responsibilities:

• Involved in understanding the current business process, defining scope of the project along with position statement.
• Met with users and stakeholders to understand the problem domain, gathered customer requirements through surveys, interviews (group and one-on-one) along with JAD sessions.
• Acted as a liaison between the technical staff and the users (staff and management). Also was responsible for communications between Project Team and other related departments.
• Assisted project managers with the development of project schedules. Developed requirements and preliminary design for client applications. Performed analysis and design of project using a systems development methodology. Worked with all levels of client staff in solution definition.
• Created Business Requirement Document (BRD), Functional Requirement Specification (FRS) for application development.
• Designed and developed Use Cases- Use Cases diagrams, Activity Diagrams, Sequence Diagrams, and Collaboration Diagrams.
• Prototyped the application, providing screen shots for better visualization.
• Conducted workflow, process diagram and gap analyses to derive requirements for existing systems enhancements.
• Created and reviewed business requirements, functional specifications, project schedules, documentation.
• Conducted iterations and communicated results and milestone achievements to the stakeholders while keeping the developers closely updated on all documented refinements.
• Worked with production staff to identify and map detailed current processes, identify gaps and failure points, perform impact analysis and develop functional requirements that supported overall strategy, goals and objectives.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the specifications for the product.
• Designed and developed project document templates based on SDLC methodology.
• Involved in developing the test strategy and helped in developing QA Test plans for Functional, Integration and System Testing.

Environment: Windows XP/NT/2000, JSP, Java, Oracle 10g, SQL, PL/SQL, iRise, PeopleSoft (ERP tool), MS Visio, MS-Project, MS-Office Suite, Win Runner, Quality Center 9.0

Confidential

Business / Quality Analyst

Responsibilities:

• Involved in writing Test plans. Developed test cases based on business and functional requirements.
• Closely worked with developers to carry out Unit Testing of new/modified programs and the enhancements carried out on top of them.
• Created detailed design documents for the critical enhancement separating 20CN and 21CN circuits into different systems
• Created Use Case diagrams, Business Flow diagrams, Sequence diagrams and Activity diagrams for an OSS/BSS component as per end user needs.
• Used Toad as integrated development environment, wrote procedures, queries, triggers for the DB tier to split the single database into two systems
• Worked on Comprehensive System testing of the complete application prior to production deployment.
• Performance Testing using various test cases to evaluate the quality of the application by producing large amount of bills as expected in production environment.
• Performed Regression testing of code to ensure that existing functionality is unaffected by the enhancements.
• Extensively used SQL queries to check the database records.
• Worked on the issues that came up during this process and were logged in Test Director as defects.
• Created new Test cases in Test Director and prepared additional cases as per the new requirements.
• Involved in maintaining the status reports and in communicating with the Management on the progress of work.

Environment: Test Director 7.6, Load Runner 7.6, Oracle, SQL and Windows NT/2000/XP