TECHNICAL SKILLS:

SKILLS: Business Analysis Project Management Solution Delivery Life Cycle (SDLC) Systems Analysis Integration Strategic Planning E - Commerce Employee Development Program Management Network Engineering IT Governance Process Engineering Industrial Engineering Quality Assurance Joint Application Development IT Financials IT Road Maps Application Selection User Acceptance Testing Document Management Business Process Modeling/Workflow Industry experience in manufacturing, transportation, warehousing, logistics, healthcare, dental, non-for-profit, and professional services such as attorneys and engineers.

PROFESSIONAL EXPERIENCE:

Confidential MI

Senior / Lead Business/Systems Analyst

Responsibilities:

• Acting as corporate IT senior and lead business analyst dedicated to comprehensive end to end technology solutions based on the business strategy. Focus on infrastructure, applications, business, industrial and process analysis to include analyzing organizational and business workflows, business process, and identifying gaps or areas for improvement by extracting, anticipating, cons, organizing, translating, safeguarding, simplifying, verifying and managing requirements.
• Define business case, objectives, scope, benefits, purpose, roles and requirements for each project. Use project management and SDLC to manage project and status of each initiative. Document current state, future state, business requirements, use cases (process), test cases (technical and user acceptance), technical requirements (application, integration, and infrastructure), deliverables, acceptance and success criteria, regulation and policy requirements. Collaborate with each team to solicit, gather requirements and to view industry practices and regulations. Create “how to” and maintenance documentation for business and technical teams for operations,, disaster recovery and continuity planning. Hands on experience with each project phase, documenting, coordinating internal and external resources, implementing hardware, operating systems, applications, databases, and networks. Other documentation and methodologies used include Joint Application Development (JAD), Business Requirements Definition (BRD), and Requests for Proposals (RFP), and financial analysis and use case templates as applicable.
• Meet, collaborate, report and coordinate all project activities with executives, management, and front-line teams during a project. Report and communicate project status, technical issues, make recommendations and collaborate with others to ensure proper and timely resolution. Consistent monitoring, research, and evaluation to identify opportunities to proactively improve efficiency, effectiveness, process, solutions delivery, and manage the impact on the stakeholder, customer relationship, and business.
• Business development activities include identifying prospective new customers, vertical markets, introduce organization and service offering, identify needs and opportunities within new prospective customer and existing customer organizations, present solutions and propose recommended solutions, prepare statements of work and scope proposals, manage engagements while acting as a hands-on technical Subject Matter Expert (SME) on initiatives, conducting user and customer acceptance testing, and ensuring that solutions provided meet and exceed stakeholder and customer needs and expectations.

Confidential, Chicago, IL

Business Analyst - Analyst Lead

Responsibilities:

• Developed enterprise strategy and competency centers for e-commerce, databases, data warehouse, integration back office/ERP and imaging (document management). Met and interviewed business and IT leaders in each operating company and corporate office to discuss their strategies, roadmaps, goals, and objectives. Researched new technology trends and best practices. Created teams’ strategy, roadmaps, and objectives to support the business and technology vision and direction. Created financial budgets, program management, project management and operational metrics to report the status of programs, projects, and operational performance. Regularly prepared and/or presented to executive leadership team strategy, roadmap, objectives, and status of e-commerce, back office/ERP, imaging (document management) and data warehousing services.
• Researched, selected and implemented an Enterprise Application Integration (EAI) tool to support enterprise integration layer for my teams and other IT teams including the web team, freight management, imaging (document management), data warehousing and driver handheld teams so these teams had one integration point for all systems.
• Created vendor selection requirements and criteria for the IT architecture team and performed multiple demonstrations and tests to determine which tool fits best. Tests included integrating with the web, freight management, imaging, data warehousing and EDI teams. Selected webMethods verses Tibco and See Confidential .
• Combined six EDI teams and six EDI systems to one EDI team and one EDI system. Using webMethods as a common integration layer and Gentran/400 (AS400) as the EDI translator. This served six separate Freight Management Systems supporting five LTL businesses and one logistics company. This resulted in a savings of $500,000 per year.
• Reduced monthly software defects by 25%, through the improved support of applications; collaborating with other IT Directors to establish and implement governance and methodologies for delivering solutions to the business. Help created standard templates with the PMO team for program management, project management so all reporting was consistent with IT. Developed business analysis templates for different size initiatives to create a methodology for IT solutions.
• Provided better solutions and communication support for the end users, through coaching in product life cycles for Enterprise Application Integration (EAI), Electronic Data Interchange (EDI), document management and financial solutions (ERP).
• Maintained alignment between the business and Information Technology teams and role modeled expectations for executive management and teams by establishing deadlines and developing business plans according to guidelines and requirements.
• Created project scope and led teams in all project deliverables, including planning, milestone reporting, project status updates to stakeholders, defect management, and change requests, providing unity between departmental leaders and employees.
• Developed reporting staff through setting team and individual goals and objectives including growth through technical (hard skills), professional (soft skills) and mentoring. Met with team members on a quarterly basis to discuss strategy, objectives, roadmap, and status and to solicit ideas and to discuss concerns. Worked with managers and Human Resources to define and document roles and how to organize and grow teams’ skills and efficiencies.
• Led Business Requirement Definitions (BRD) and integration with external customers to create a customized logistics and warehousing solutions. Elicited, extracted, anticipated, organized, translated, simplified, safeguarded and managed changes to business and IT requirements including system and operations maintenance. Defined configuration specifications, performed quality assurance, defined reporting and alerting requirements. Designed, documented, and maintained system processes with use cases and solution delivery templates to ensure consistency and completeness. Reported and communicated on technical issues, made recommendations, and collaborated with others to ensure proper and timely resolution. Monitored, researched, and evaluated and identified opportunities to proactively improve efficiency, effectiveness, processes and solutions delivery impacting the stakeholder, customer, relationships, and business.
• Evaluated and audited IT status of potential businesses we wanted to acquire. Determined current state, concerns of technology and personnel. Reviewed strategy, objectives, roadmaps and operational metrics. Provided to acquisition team status report including any concerns and items that could not be determined to determine overall risk.