SUMMARY:

• Offer specialized expertise that includes software design and quality assurance testing and compliance with world-class standards for IT, government and clinical trial applications.
• Made high-impact product demonstrations that won new clients and managed key account relationships for Confidential, Confidential, Confidential and Capital Technology.
• Produced deliverables for the Confidential, Centers for Medicare and Medicaid Services’ and the National Institutes of Health; earned an Excellence Award from Confidential .
• Facilitated cross-organization collaboration and led high-performing multidisciplinary teams; directed planning, process reengineering, change orders, and release management.

TECHNICAL SKILLS:

Business Skills: Exceptional analytical and problem solving abilities with Government and private sector clients. Strong communication skills with experience in briefing senior-level leadership, excellent ability to manage multiple tasks in a high-pressure environment; and experienced in streamlining business processes.

Change Management Tools: Rational Clear Quest, Jira

Requirements & Test Management Tools: Rational Requisite Pro, Rational Jazz and HP Quality Center

Project Management Tools: MS Project, Smartsheet, Celoxis

Applications Skills: MS Office/Project/SharePoint/Visio and Info Path, Agile Accelerator, Jira Agile, and Salesforce.

Domain Knowledge: Clinical Research (Coordination and Clinical Data Management), FDA (Drug Safety & Medical Device Registration), NCI (IRB-Investigational Review Board), 2001-2002-Medical Claims Examiner for Start-Up Health Insurance (Claims Adjudication, CPT and ICD-9 Billing codes, Plan Benefits, Utilization & Review, Enrollment).

PROFESSIONAL EXPERIENCE:

Confidential, Reston,VA

Business Analyst

Environment: Salesforce, Smartsheet, GSA SDLC, Agile, Waterfall, Google Documents, Draw.io, GSA Proprietary Project Central

Responsibilities:

• Provided IT Project Management support for an IT PMO focused on implementing cloud-based (Salesforce/Force.com) solutions.
• Worked directly as an IT Project Manager and coordinated stakeholders across multiple divisions and contracts to develop and deliver cloud-based solutions, including coordination of meetings and maintenance project planning and control documentation.
• Successfully managed pilot launch of the GSA Labs, Acquisition 360 Survey and Spend Tracker i4 application by working with all stakeholders through all phases of the Systems Development Life-Cycle (SDLC).
• Provided general oversight and implementation expertise that included development of deployment and organizational change management strategies and associated artifacts.
• Conducted data gathering and analysis to facilitate risk mitigation and issue resolution.
• Supported reporting requirements and various gap analysis efforts with Salesforce Solution Architects
• Facilitated working sessions with mid and senior level clients and developed associated briefings and artifacts.
• Facilitated user stories workshop using Agile/Scrum method for gathering requirements.
• Conducted Story Point discussions to analyze the level of effort on project specifications.
• Managed Functional and UAT testing efforts. Coordinated the testing efforts and managed the client and testing team through completion.
• Develop and maintain integrated release schedules, ensured adherence to internal developed Software development process.
• Provided Post Production support for GSA Labs to ensure Interagency Collaboration.

Confidential, Gaithersburg,MD

Associate Project Manager

Environment: MS Office 2010 (MS Word, MS Excel, MS PowerPoint, MS Visio, MS-Project), Windows 2000, MS SharePoint,, Waterfall SDLC

Responsibilities:

• Managed enterprise projects form conception through completion. Launched two new sites and re-launched two portals. Consulted with client to identify key requirements, defined project scope, developed project plan and schedule, provided leadership to internal teams on projects and daily production issues.
• Facilitated issues resolution. Prepared and presented timely status reports to client and internal senior management. Collaborated with clients, third party software partners and internal teams to develop and launch product enhancements that maximized page view and generated additional revenue opportunities. Initiated a comprehensive issue tracking process that improved communication and issue resolution for cross-functional teams and senior management.
• As Account Manager, acted as escalation point for change requests and client concerns, and worked closely with department team leads to prioritize issues and coordinate troubleshooting efforts. Conducted resource planning and budgeting; tracked costs to ensure adherence to budgetary limitations.

Confidential, Rockville,MD

Business Analyst/ Project Manager

Environment: Team Foundation Server, MS Office 2010 (MS Word, MS Excel, MS PowerPoint, MS Visio, MS-Project), Windows 2000, MS SharePoint, Web 2.0, Agile SDLC, Salesforce

Responsibilities:

• Planned and managed projects for clients that included healthcare payers / providers and software development firms.
• Performed business process analysis, reengineered existing systems, and ensured that clients achieved PCI and HIPPA compliance.
• Took a leading role identifying critical path tasks in support of the establishment of a Program Management Office.
• Developed an executive support structure and processes for phased project management implementations.
• Managed business requirements gathering, and directly interfaced with C-level decision makers on business process improvement initiatives.
• Worked extensively with Business and IT in understanding and documenting system requirements pertaining to the Credit Card Authorization Project in the E-Commerce department.
• Created use cases and functional diagrams to capture the authorization process at the Web store.
• Engineered archival of project information at Share point for managing team deliverables.
• Documented business requirements and performed traceability using Microsoft Test Manager
• Created functional and system specifications for the Credit Card processing system for the authorization and settlement phases.
• Designed user interfaces for virtual terminals.
• Performed User Acceptance Testing using Microsoft Test Manager
• Conducted a budget planning of the project through walkthroughs and meetings involving various leads from Development, QA and Technical Support teams.

Confidential, Reston,VA

QA Project Manager

Environment: Quality Center 10.0(Requirements & Test Cases), Remedy, Inquira, ATG Teamsite, Siebel CRM, MS Office 2010 (MS Word, MS Excel, MS PowerPoint, MS Visio, MS-Project), SDLC 2.0

Responsibilities:

• Managed department and overall expectations pertaining to setting accurate schedules, costs and resources utilizing MS Project 2007
• Ensured delivery against QA department goals and objectives, i.e. Meeting commitments and coordinating overall quality assurance schedule.
• Provided necessary definition, development and deployment of product quality assurance strategy, addressing all phases of product development.
• Directly supervised quality assurance team and contractors, including the preparation and delivery of staff performance evaluations and career development activities.
• Established and maintained policy for documentation of all products. Reviewed documentation before is sent out to external customers.
• Implemented ongoing quality improvement processes working with interdepartmental teams.
• Maintained product consistency throughout product cycle, to include the design, define and build phases through quality checkpoints and testing.
• Responsible and accountable of flagging the timing of interdepartmental deliverables and the quality of their output.
• Adhered to Sarbanes Oxley compliance and guidelines. Performed functional testing, system testing and User Acceptance Testing (UAT) at client site.
• Administrate Quality Center 10.0 users, projects, reporting and back up.

Confidential, Germantown, Maryland

Business Analyst

Environment: PRISM, MS Office 2007 (MS Word, MS Excel, MS PowerPoint, MS Visio, MS-Project), JIRA, Windows XP, RUP, Waterfall SDLC

Responsibilities:

• Worked on Business requirement documents, test plan, and test strategy & schedules.
• Daily status reports to the business owner, project executives & team members
• Collected end user requirements and suggested the improvised business process model.
• Gap Analysis of client requirements, generated workflow process, flow charts and relevant artifacts.
• Conducted testing on data & release, versatile in working with the program manager.
• Managed the entire UAT set up & UAT testing effort
• Defined and documented the vision and scope of the project.
• Conducted one on one interviews with high level management team and participated in the JAD session with the SME’s.
• Participated in weekly status meetings to present status and incorporate any digressions from the original scope.

Confidential, Rockville, Maryland

Sr. Consultant

Environment: MS Office 2007 (MS Word, MS Excel, MS PowerPoint, MS Visio, MS-Project), .Net, Quality Center 8.2, Word, Excel, Requisite Pro SQL Server, Subversion and JIRA, Waterfall SDLC, CMMI 3

• Participated in Stake holder discussions during initiation phase and assisted in preparing the preliminary scope statement.
• Facilitated face to face, teleconference and web-conference meetings for requirement gathering and discussions with pharmacy benefits managers, employer groups, and pharmacy benefit management industry associations.
• Developed and tested Centers for Medicare and Medicaid Services (CMS) compliance requirements pertaining to new (Part D) Prescription Drug Benefit Program and for Medicare Part A and B health insurance claims processing
• Interacted with users, developers, project manager and SMEs to understand the business process and gathered, analyzed, documented, and validated the business requirements.
• Liaised with users, designers, developers, and SMEs; communicated the goals, priorities, deadlines, issues and proposed solutions.
• Performed functional testing, system testing and User Acceptance Testing (UAT) at client site.
• Maintained Version Control through Subversion and JIRA.
• Developed test cases for verifying the Section 508 compliance.
• Identified weaknesses with current test plan and test coverage matrix templates and made recommendations on how those templates could be improved.

Confidential, Bethesda,MD

Clinical Data/Test Manager

Environment: HP Quick Test Pro, HP Quality Center, C3D, Oracle Clinical, CRIS (NIH’s Clinical Record Information System, MS Project 2003

Responsibilities:

• Supervised testing efforts for five releases of the software.
• Analyzed scope of system testing and organized it into structured testing areas.
• Devised new scheduling strategy to realistically track system test efforts and tracked weekly progress of testing for management using Microsoft Project 2003
• Wrote system test plans and technical test plans.
• Designed test planning, specification and results documents and mentored staff in the use of these documents.
• Worked with Development and Deployment staff to improve written and oral communications between system test and these groups.
• Introduced industry standard software test strategies and methodologies. Created system test processes and procedures appropriate to the maturity level of the organization.
• Performed Manual Testing for testing functionality and GUI of the application.
• Developed manual test script and converted to Automate script using Quick Test Professional (QTP).
• Tested FDA compliance requirements pertaining to CFR 21 part 11.
• Participated in various meetings and discussed Enhancement and Modification requests.
• Communicated with Application Developers, Project Manager and other Team Members on Application testing status on an ongoing basis when necessary.
• Used Quality Center to organize and manage all phases of the software testing process, including planning tests, executing tests, and tracking defects.

Confidential, Rockville, MD

Training Management/Business Analyst

Environment: MS Word, MS Excel, MS Access, Rational Requisite Pro, MS Visio, Windows XP

Responsibilities:

• Provide training, business analyst and customer support for over eight clinical trial software solutions developed for divisions of the NIH (i.e. NCI, NIAID, and NHLBI), pharmaceutical companies, and clinical research sites.
• Develop, deliver and evaluate training programs for software solutions that support various clinical trial process areas such as adverse event reporting, protocol development, regulatory submissions to the FDA, and site monitoring and auditing.
• Facilitate interviews with program managers and end users to solicit, document and validate process and software requirements for a protocol authoring review system, clinical data system, scientific library system, and data query/analysis tools.
• Serve as the liaison between the client and the technical development staff for product implementations and user support.
• Adhered to CMMI level 3 compliance and guidelines. This included conducting Peer Review sessions and obtaining sign off.
• Participate in business development activities such as product demonstrations to prospective clients.
• Facilitate and coordinate the organizational wide Clinical Trials and Research Management (CTRM) training program employees.
• Supervise the daily operations of three help desks which address technical training and process questions related to multiple enterprise systems and pharmaceutical company reporting.
• Monitor and review help desk staff performance and implement corrective and preventive actions. Provide resolution to escalated client issues and complaints.