SUMMARY:

Be a member of a team of professionals with empowering leadership and use my skills to effectively and positively impact the organization's daily operation.

TECHNICAL SKILLS:

• MicrosoftSoftware: Excel, Visio, PowerPoint, Outlook,Word,Dynamics AX, Project, SharePoint,Team Foundation Server, Access, andInfoPathforms.
• Confidential: ApplicationLifecycle Management and HP Service Manager
• Anaplan Enterprise Modeling and Planning Application
• MRO Applications (Maintenance, Repair & Overhaul - i.e. SCEPTRE mainframe and Empower MX)
• Adobe LiveCycle - forms and workflow development
• Project management supportactivities
• Requirements gathering andfunctional specdocumentation
• Test case and use casedevelopmentand execution
• Systems development life cyclemethods
• Waterfall and agiledevelopmentmethods
• Confidential
• Hyperion
• SQL
• Production support

PROFESSIONAL EXPERIENCE:

Confidential

IT Business/Systems Analyst

Responsibilities:

• Manage and coordinate IT Pre-UAT rehearsals for Anaplan releases by executing test steps, documenting results and defect root cause analysis and repair.
• Implement changes to Anaplan dashboards, modules,lists and formulas to resolve defects, fulfill requirement change requests and enhance usability.
• Manage and support QA efforts for MyComp and Anaplan releases by executing QA test steps and documenting results.
• Createfunctional specification documents inaccordance to original business requirements and change requestsfor Anaplan and MyComp Quota applications.
• Transcribe functional specifications and create requirements traceability in Application Lifecycle Management
• Coordinatewith business unit leads to confirm anddocument requirements and functional spec sign off.
• Manage and document production support defect resolution process.
• Triage defectsfor Production and Dev instanceoftheMyComp Quotaapplication
• Coordinatewith developers to prioritizeand expedite defect resolution
• Schedule andprioritizecode change content for move to production releases.

Confidential

IT Project Manager/BA

Responsibilities:

• Define business processes, requirements and datamapping for the implementation of Saba Learning Management System (LMS),MetricStream Governance, Risk and Compliance (GRC) system and Microsoft AX(ERP).
• Interactwithsoftware vendorsand consultants to interpret and relay requirements.
• ConductUAT sessionsand document results.
• Create process flow documentation,use casesand end user references.
• Identify and define data integration/interface opportunities.
• Identifyand defineenhancement opportunities for Dynamics AX modules.

Confidential

BusinessAnalyst

Responsibilities:

• Support theimplementation of Microsoft AX ERP
• Coordinate data migration from legacy systems toMicrosoft AX ERP.
• Perform gap analysis of Confidential from legacy system toMicrosoft AX ERP.
• Establish business rules fordata conversion automationand prepare templates for data match process, data mappingandimportingtoMicrosoft AX.
• Research data models and table requirements for data migration and data upload.
• Provide Microsoft AXend userGo-Live support

Confidential

Business Analyst/Sr. IT Specialist

Responsibilities:

• Coordinatetheimplementation and development of various newTech OpsMROapplications in addition to upgradesandenhancementsof existing applications.
• Gatherrequirements,documentproject details,tasks,and workflows;define projectscope,goals, risksand developmenttimelines.
• Develop test scenarios, conductpre-promote and post-promoteuser acceptance tests,and application stability tests.
• ManageIT developer'stasksandtimelines.
• Generate status reports and demonstrate application functionalityto management and end user audiences.
• Comply with Technology Division production deployment protocolsincluding schedulingRequest for Changesubmission.
• Maintain project documentation -meeting agendasand notes, specs,UAT results,end user publications,training manuals,production support plansand project plans.
• ManagemainframeSCEPTREHelp Desk: Developand implementaccess requestprocesses, prioritize,manageand routehelp desk requests,trouble shootand resolveSCEPTREerrors,provide user access,andcomply with quarterly access audits.

Sr. Analyst/Statistician

Responsibilities:

• Coordinate system development and enhancements as aliaison between theRevenue Accounting businessunitand theFinancial Systems Technology group.
• Gatherand documentbusiness requirementsto present to developers.
• Conductuser acceptancetesting,create use cases andtest scenarios,document testing methods and results, analyzeresults,comprehend system processesand provide feedback.
• Createstandard andad-hocstatisticHyperionqueriesas requested by Revenue Accounting Managementand arrange for report publication to thecompany'sFinancial Systems web page

Refunds Accounting Specialist

Responsibilities:

• Produce and upload journals to the General Ledger for all Domestic and International refundsand charge-backs for month end accounting close.
• Analyze and evaluate accountingtransactionsfor refundsbyall source entities
• Forecast Refund accruals for upload to General Ledger.
• Reconcile refund Station Draft Account

Lead – Intl Accounting Auditor 

Responsibilities:

• Eliminatedsales report backlog from 40 to zero; maintained a zero backlog status for 7 months consecutively.
• Lead and support a staff of 17 agency auditors responsiblefor sales report processing of49 countries and 156 concurrent reports.
• Contributed to the paperless initiative,electronic report transmission and implementation ofthe Revenue AccountingSystem for Continental Airlines.
• Audited for compliance of fare rules and regulations, responsible for auditing sales for eight countries.
• Generated debit memos for fare rule violations and reconciled agency reports
• Participated in special projects such as revenue generating tax audits.

Intl Sales Accounting Auditor

Responsibilities:

• Audited for compliance of fare rules and regulations, responsible for auditing salesforeight countries.
• Generated debit memos for fare rule violations and reconciled agency reports
• Participated in special projects such as revenue generating tax audits.

Airport Sales Agent 

Responsibilities:

• Passenger and baggagecheck-in, generate boarding pass and screen travel documents.
• Passenger boarding at the gate, passenger count and flight reconciliation, print passenger manifest, coordinate with flight crew, ramp and flight ops to ensure timely departure.