SUMMARY:

• Currently working as “Business Consultant” with 9.5 years of total IT experience, in diverse areas such as:
• Pre - sales
• Business & System Analysis
• Solution Definition & Conceptualization
• Business Process Consulting
• Project Management
• Delivery Management
• Team Management
• Health & Human Services
• Unemployment Insurance (Mobile application)
• Enterprise Content Mgmt.
• Gaming
• Logistics
• Product Development
• Product Implementation
• Custom Application Development
• Business Process Consulting
• Roadmap definition for Child Care and Enterprise Eligibility Portal products in Health & Human Services domain
• Creation of business process specifications and BRDs for product backlogs
• Business process engineering to design business processes in Child Care and Enterprise Eligibility products to ensure maximum reusability and configurability during project implementations
• Experience in complete life-cycle of system development including requirements management, business process modeling, process re-engineering, impact analysis, use-cases creation, test plan / cases creation and functional testing
• Conducting JAD and GAP sessions and interviews with end-customers, subject matter experts, etc. for requirements elicitation
• Creation of requirements documents such as system requirements specifications, business requirements documents, use-cases
• Liaising between customers and technical / development teams
• Work with Quality Assurance team for test plan / cases’ development
• Due diligence and gap analysis, solution conceptualization & definition and functional / business responses in several government RFIs and RFPs
• Creation of Marketing Collaterals for HCL’s offerings for Child Care, Enterprise Eligibility Portal and Health and Human Services domain
• Creation of Solution Handbooks, standard frameworks and templates required for consistent and quick RFP responses
• Managing multi-member business team for Child Care and Enterprise Portal solutions’ product engineering & project implementation groups
• Project estimation, planning, scheduling, tracking project metrics’ monitoring, customer and stakeholders’ communications, and reporting
• Resource planning and tasks management
• Quality Assurance role play such as Configuration Controller (CC), Defect Prevention Analyst (DPA) and Project Quality Analyst (PQA)
• Scope Management and Change Control, Defect Management and Root-cause Analysis

TECHNICAL SKILLS:

Business Domains: Government - Health & Human Services and Enterprise Content Management

Requirements Management: UML, Use Cases, Business Process Modelling and Data Flow Diagrams

Configuration Management: Serena CVS and MS Visual Source Safe

Project Management: MS Project Plan

Estimation Techniques: Work Breakdown Structure and Functional Point

RDBMS: DB2, MS SQL Server and Oracle

Other Tools: MS Visio, MS SharePoint Portal, Balsamiq and MS Office

PROFESSIONAL EXPERIENCE

Confidential

Business Manager

Responsibilities:

• Analyse as-is, manual new car procurement processes involving Bids and Quotes, Contract, Builder communication, Legal document creation, Car Delivery Scheduling and Tracking
• Design and propose an end to end flow that mitigates issues currently faced such as, people dependency, no transparency and audit control, manual processing and reconciliation
• Create an IT Roadmap for addressing pain points, risks and opportunities
• Optimize Maximo to SAP Fixed Assets integration for new cars, including the tracking and updates for cars from Mexico
• Further automate, integrate and streamline the process with increased controls, tracking and accuracy including
• Prepare a business case for presentation to senior executives for project funding and AFE approval

Confidential

Business Process Consulting / Re-engineering

Responsibilities:

• Analysing casino operations and identifying opportunities for improving existing suite to drive day to day operations
• Conducting workshops as an Innovation partner for introducing new technologies for improved user and customer experience like gesture control, speech recognition, etc.
• Defining the business flows for innovative solutions and working with the technology team to identify best tools/products/devices to fit in the design ff-site team on Casino Management Systems and CARA suite

Confidential

Department of Labor

Responsibilities:

• Understanding program objectives, conducting market research to identify customer’s current and future requirements, mapping customer requirements to solution features and conducting gap analysis
• Conduct JAD sessions and product workshops with product management group and SMEs, to identify new features for the product and creating product roadmap
• Business processes‘ design, and creating use-cases and business requirement documents
• Creating solution handbook highlighting key product features and business functionalities
• Designing product collaterals, and pre-sales frameworks and templates
• Demonstrating solution to prospect customers and partners
• Work as a liaison between the Business and software development team to ensure that final deliverables meet requirements’‘ specifications
• Working with QA team for creation of test plan / cases and conducting Functional Testing and User Acceptance Testing
• Scope management, change control and defect prevention analysis
• Mentoring new team members on the domain and the product

Confidential

Product Implementation, Business Process Consulting / Re-engineering, Product Development

Responsibilities:

• Business Lead, Customer Interfacing, Requirements‘ Management and Scope Management
• Understanding RFP requirements and mapping applicable product features, lead the functional response of the RFP
• Core member of the RFP defence team; lead the functional demonstrations during RFP defence orals
• Received on the spot appreciation from Customer’s SMEs and Executive Staff and also from HCL’s senior management
• Understanding customer’s business processes and program objectives, mapping customer requirements to solution features and conducting gap analysis
• Conducting GAP sessions with EEC SMEs and Business Users
• Documenting and designing product extensions for customizations to be made to the product as per the agency’s requirements
• Work as a liaison between the Business and software development team to ensure that final deliverables meet requirements’‘ specifications
• Demonstrating customized solution to the EEC Stakeholder’s; received appreciation from customer and Confidential senior management
• Working with QA team for creation of test plan / cases and conducting Functional Testing and User Acceptance Testing
• Mentoring new team members on the team

Confidential

Business Process Consulting / Re-engineering, Product Development

Responsibilities:

• Understanding program objectives, conducting market research to identify customer’s current and future requirements
• Conduct JAD sessions and product workshops with product management group and SMEs, to establish business processes for supported programs
• Business processes‘ design, and creating use-cases and business requirement documents
• Creating process and activity diagrams and prototypes / mock-up screens to demonstrate functional design
• Work as a liaison between the Business and software development team to ensure that final deliverables meet requirements’‘ specifications
• Working with QA team for creation of test plan / cases and conducting Functional Testing and User Acceptance Testing
• Scope management, change control and defect prevention analysis

Confidential

Business Process Consulting / Re-engineering, Custom Application Development

Responsibilities:

• Interviewed customer SMEs to understand the “As-Is“ business processes and system, problem areas and challenges, and establish process gaps
• Conducted JAD sessions and workshops for process re-engineering to establish the “To-Be“ state
• Created requirements documents such as System Requirements Specification and Process Designs
• Liaised with technical team for system development as per the business requirements
• Handled team, tracking progress and functional testing of developed work product
• Worked with QA team for creation of test plan / cases and conducting Functional Testing and User Acceptance Testing
• Assisted customer in and Organization Change Management
• Defect Prevention, Issues Management and Root Cause Analysis for the project

Confidential

Business Process Consulting / Re-engineering, Custom Application Development

Responsibilities:

• Interviewed customer SMEs to understand the “As-Is“ business processes and system, problem areas and challenges, and establish process gaps
• Conducted JAD sessions and process re-engineering workshops to establish the “To-Be“ state
• Created functional specification and Use Case document, process and activity diagrams & mock-up screens to capture business requirements
• Solution Conceptualization and Feasibility Analysis
• Liaised with technical team for system development as per the business requirements
• Handled team, tracking progress and functional testing of developed work product
• Defect Prevention, Issues Management and Root Cause Analysis for the project

Confidential

Business Process Consulting / Re-engineering, Application Support & Maintenance

Responsibilities:

• Interviewed customer SMEs to understand the “As-Is“ business processes and system, problem areas and challenges, and establish process gaps
• Created Change Requests and Business Rules specifications as per identified gaps
• Worked with QA team for creation of test plan and test cases
• Performed Functional Testing of the change requesting to ascertain readiness for UAT
• Participated in Quality Assurance and Quality Control activities of the project

Confidential

Custom Application Development

Responsibilities:

• Interviewed customer SMEs to understand the “As-Is“ business processes and system, problem areas and challenges, and establish process gaps
• Conducted JAD sessions and process re-engineering workshops to establish the “To-Be“ state
• Created requirements documents - System Requirements Specification and Process Designs
• Liaised with technical team for system development as per the business requirements
• Worked with QA team for creation of test plan / cases and conducting Functional Testing and User Acceptance Testing
• Assisted customer in creating plans for and Organization Change Management
• Reviewed documentation, user manuals and online help with documentation team
• Defect Prevention, Issues Management and Root Cause Analysis for the project