SUMMARY:

• I am a focused, analytical, and assiduous leader who consistently delivers strong outcomes and maintains a superior level of quality and customer satisfaction and loyalty. I have a proven ability to gain the trust of individuals, achieving consensus, and maintaining long - term, mutually-beneficial client and organizational relationships. My professional background demonstrates a history of implementing efficiencies that exceed projected outcomes and monetize results. Throughout my career, I have trained, mentored, and forged high-performing teams and departments. Possess in-depth experience satisfying government mandates, controls and compliance challenges.
• Strategic Planning Operations Management Budgeting & Financials Policy Development Process Improvement Change Management Needs Analysis Team Building Staff & Development Client Relations Resource Management Purchasing Vendor Management Labor Relations Benefits Administration Payroll Compliance HIPAA PHI

PROFESSIONAL EXPERIENCE:

Confidential, Frankfort, KY

Senior Program Manager

Responsibilities:

• Serves as the Implementation Program Manager for the Medicaid systems of Kentucky. Coordinates all activates involved with the integration and development of software surrounding state electronic health records. Liaisons with state agencies to address issues and develop solutions. Provide program/project manage where previously there was none.

Confidential, Louisville, KY

PMO Senior Project Manager

Responsibilities:

• Developed implementation strategies while building new Confidential Digital PMO from the ground up
• Improved products quality and service throughout the operations center by supplying guidance and expertise in project management and execution to junior PM’s and team members
• Initiated significant upgrades to online offerings including enhanced user interface and additional added features for Medicare and Medicaid product lines using Agile Management principles
• Managed 12-15 projects at a time from “cradle to grave” with budgets ranging from $100K to $2.5 million with a staff of 12-15 consisting of business analysts, designers, developers, and testers per project
• Developed project timelines and task estimates templates that were adopted by the other project managers

Confidential, Falls Church, VA

Program & Project Manager

Responsibilities:

• Developed an integrated, evidence based medical record correction and tracking process integrating both Waterfall and Agile principals.
• Spearheaded the initiative to ensure availability of longitudinal medical health records for DoD beneficiaries and the global Military Health System (MHS).
• Senior Project Manager with extensive international and general business experience managing a wide range of IT software development and infrastructure projects PMI trained - PMBOK.
• Managed $12M budget and a staff of 42 consisting of Business Analysts, Developers, Architects and Testers.
• Expert manager of all project types and sizes from initiating to closing and through warranty.
• Developed first ever data reconciliation project for DoD electronic medical health records. Mapped over 2500 data tables, developed resolution scripts and processes to gather information needed for resolution.
• Built and managed Tier 3 help desk infrastructure for medical record incident resolution. Authored Standard Operating Procedures (SOP’s) and quality control processes designed to eliminate data errors.
• Chaired the Confidential t Safety working group. Designed to address and correct potential Confidential t safety issues associated with incorrect Confidential t medical information such as incorrect allergy or medication entries.
• Originated a data quality resolution process that sped resolution time from 160 errors fixes a day to over 10,000 fixes using automated tools and strict business rules to ensure accuracy and efficiency.
• Conducted a root cause analysis to identify and alleviate causes associated with data quality issues.
• Crafted and presented briefings to “C” level executives and senior level DoD officials on a monthly basis
• Recognized as a Subject Matter Expert (SME) for DoD Electronic Health Record application
• Served as senior proposal writer for projects bi-annual contract renewal.
• Participated in business development activities and assisted in new Request For Proposal (RFP) writings.
• Designed de-identification software to protect PHI and PII data during data transmission

Confidential, Nashville, TN

Pharmacy Technician

Responsibilities:

• Headed a special project transitioning manual legacy to an e-records system
• Successfully migrated 100K+ Confidential t records within a 4-month period and with no interruption to daily services
• Assisted in modification and insulation of new Confidential t Billing and accounting system

Confidential, TN

Director, Base Medical Services

Responsibilities:

• Collaborated with key personnel that resulted in additional professional for assigned staff and extended pharmacy services to retired military personnel and dependents
• Served as COR providing program management oversight to ensure proper execution of the contract with the PMO
• Partnered in locating VA out Confidential t clinics to serve the needs of 1.5K base personnel.
• Implemented the use of quality improvement metrics to track and evaluate process improvements.
• In a medical provider capacity, taught numerous courses in basic life support, advanced cardiac life support, and critical incident stress management. Assigned to forward combat support areas and performed advanced lifesaving to Confidential ts with combat-related and other traumatic injuries