SUMMARY:

• Extensive Technical Project/Program Management experience in execution of large - scale enterprise distributed systems and software applications
• Hand-on experience in working on SAAS (Salesforce) and PASS (Heroku) based digital solutions
• Hand-on experience in planning a roadmap, executing, tracking and monitoring business KPI of a technical program
• Extensive experience in working with cross-functional engagements comprise of business end users, product management and technical delivery teams
• Strong Analytical and Problem Troubleshooting abilities to provide quick resolution for production issues in mission critical software applications
• Hands-on experience in maintaining and enhancing software application on wide array of technologies from legacy to cloud
• Ability to up-skill on new tools, technology and process with strong learning and adapting capabilities

PROFESSIONAL EXPERIENCE:

Confidential

Sr Project Manager

Responsibilities:

• Managing multiple sprint teams for development, design and implementation of web and mobile application systems using Salesforce, Java/J2EE, Angular JS, NodeJS, Spring boot, Adobe AEM, Micro services and cloud-based architecture
• Work with Enterprise solution and technical architects to break down large projects/programs into manageable pieces and utilize 3 scrums teams for continuous incremental delivery of solutions
• Guide and Mentor software developers to implement architectural guidelines to meet coding standards, security guidelines and performance metric
• Executing technical delivery of multiple projects using Lean-Agile SAFe /Scrum best agile practices
• Sizing, estimation, technical analysis of business requirement using different agile methods like T-Shirt Sizing, Planning Poker and MoSCoW
• Schedule and prioritize work and plan a sequence of development activities that accomplish the planned targets as per roadmap
• Ascertain technical resources and assign responsibilities to deliver the designed architecture on SAAS and PASS platform
• Demonstrate analytical and technical skills and hands on to trouble shoot issues arise during execution
• Ensure clear and timely communication for project status reports to management and stakeholders
• Track and appropriately managing risk and issues against project scope and timeline
• Liaison with Confidential Technology and Product Management team for requirements intake from product backlog based on skill-based capacity forecast
• Guide the product team to maintain healthy backlog with respect to priorities and scope of digital transformation projects
• Partner with multiple internal and external stakeholders and work closely with an internal inter-disciplinary team to get all the dependencies met and track completion of prioritized product requirements
• Steer efficient collaboration and coordination across multiple disparate groups with competing priorities
• Continuous interaction with customer to align with project scope, anticipate need and offer effective solutions for business results
• Work with User Acceptance Team, Enterprise Quality Team and Business Validation Team for reviewing Test Plans, Test Case scenarios, Test Logs, Test Data creations and meet Test Objectives
• Ensure developed user stories /business requirements are reliable meets the customer quality standards
• Ensure acceptance and demo of developed requirements to product and technology team to close the Sprint and meet performance metrics goals
• Guide release manager for deployment of developed requirements to production based on Go-Live plan
• Monitor the execution of Go-Live plan to roll-out developed requirements using best CI/CD practices and secure customer sign off
• Ensure effective implementation of Handover to Support (HOTS) process for smooth post production support

Confidential

Environment: Multiple firmware projects

Program Manager (Senior Project Manager)

Responsibilities:

• Program management for waterfall to agile migration in network management application
• Program management for Intelligent Sustenance Engineering Service Line Unit implementation in different Brocade products
• Intelligent sustenance engineering incorporates product intelligence with sustenance engineering tools to deliver efficient and effective L3 and L4 sustenance support, resulting in quicker turnaround time, lower SLA breaches, and better resource utilization
• Analysis of tools usage in Brocade, creating optimized tools map and implementation of open source and low-cost tools
• Mentoring and Agile coaching team members for successful Scrum implementation
• Worked with the client managers to identify dependencies and coordinate tasks require multi team communication
• Manage coordination and collaboration between HCL onsite (USA) and offshore teams in India
• Managing customer escalations and facilitating on time resolution for customer issues.

Confidential

Environment: Windows, Unix

Service Delivery Manager

Responsibilities:

• Monitoring and controlling business KPI in critical business functions like customer billing, availability of IVR system to contact centers, availability of outage, field service order application and payment interfaces to bank and industrial customers
• Managing contractual commitments that includes handling contractual issues, delivery escalations, governance meetings, reviews and other client communication for technical, commercial, contractual and customer relationship issues
• Project management of minor enhancement projects using Scrum framework.
• Helping team with making realistic commitments through user story selection, sizing and task definition
• Implementation of Scrum principles in Application support using HCL lean ASM framework.
• Managing handover to support process of onboarding new applications and induction of new services in service portfolio
• Responsible for managing critical incident management and close coordination with incident, problem and change mangers
• Close coordination with delivery managers of SAP and infrastructure delivery for efficient integrated IT service delivery in engagement.
• Improved the project margin from 25% to 60% in 2 years for revenue of 4 million USD per annum
• Successful transition of minor enhancement projects from Waterfall to Scrum framework and created cross functional team
• Optimized team size from 45 to 35 in a period of two years using ITIL and Lean ASM principles in diverse technology landscape that includes third part products (COTS), homegrown applications in.Net, BizTalk, SharePoint and multiple technologies
• Improved business KPI and SLA adherence from Red to Green zone for overall customer satisfaction and business outcomes
• Developed Application based pricing model from scratch for on boarding and retiring applications from service portfolio

Confidential

Environment: Open VMS, VAX

Service manager

Responsibilities:

• This was 24X7 support and maintenance assignment with very stringent SLAs defined in contract.
• SLAs for L2 and L3 support was defined risk and reward model
• L2, L3 support and minor enhancement was in partnership of Swedish vendor based in Sweden.
• As a service manager my role was to manage the service delivery from offshore office in India. Following is the summary of tasks executed in this assignment
• Proactive problem management to reduce the amount of tickets per month
• Communication with Help Desks (L1 support) located in APAC, Europe and North America and enabling them for increasing first level ticket resolution
• Close coordination with business organizations of customer like supply chain, store management, communication and selling etc. for requirement clarifications, dispute resolution of functional problems and change requests implementation in application.
• SLA measurement and reporting to client, vendor and senior management of HCL.
• Knowledge management of team to maintain desired level of knowledge in project. This included execution of knowledge transition plan for new resource onboarding and knowledge up gradation of team for new releases made by L4 team

Confidential

Environment: Windows 2003

Associate Project Manager.

Responsibilities:

• Resolving function and integration issues raised in different system integrated with SCM like demand forecast, demand planning, store management, ware house management etc.
• Oversee implementation of new features as per requirements given by business.

Confidential

Environment: Windows Sever 2003

Project lead

Responsibilities:

• Requirement gathering, Analysis
• Architecture design, Development, unit testing and see through the complete lifecycle of code implementation
• Team Management, Onsite-offshore team coordination

Confidential

Environment: Windows 2000

Project lead

Responsibilities:

• Code Analysis, Design and Development
• Resolve functional issues of Syteline users located across the globe.
• Insure target adherence for weekly deliveries of APAR (customer defects).
• Prioritize and Expedite escalated/critical customer reported bugs.
• Monitoring metrics set by client and managing and performing all quality process related activities.
• Consistent SLA adherence despite of attrition and rotation.
• Excellent team handling.

Confidential

Environment: Windows 2000

Project lead

Responsibilities:

• Code Analysis, Design and Development
• Resolve functional issues of Syteline users located across the globe.
• Insure target adherence for weekly deliveries of APAR (customer defects).
• Prioritize and Expedite escalated/critical customer reported bugs.
• Monitoring metrics set by client and managing and performing all quality process related activities.