TECHNICAL SKILLS:

IT Project Manager: experience drafting SOW, SLA s and owing CapEx/OppEx Project Budgets. Additionally, I lead and facilitate Change Management meetings; Documenting proposals and approved system changes. I ve years of experience managing vendors (InSight, CDW, Level3, Cogent, Verizon etc.) and negotiating contracts licenses.

System Administration: Hands on experience configuring and deploying Windows Server 2016 hosted in VMware vSphere v6.0; configuring Active Directory domains, DNS (internal and external), DHCP with HA, WDS, PKI, SSL, SSO and File servers. Year of experience with Microsoft On - Line Exchange, Office 365, Azure, and traditional on-prem exchange. I ve conducted several migrations to Office 365. I ve experience configuring Synology NAS and NetApp SAN for software based storage hosted on RAID6. I ve configured Cisco IOS based switches, routers and firewalls (ASA). Admin for Cisco Meraki for cloud based Wi-Fi administration (MX64) with additional experience in Dell Sonicwall and NetGear switches. Also, proficient with Confidential OS X Server, Confidential DEP and Confidential VPP.

End user computing: High proficiency with Confidential MacOS (10.13.2) and Microsoft Windows 7,8,10. Highly proficient in Jamf Pro (MDM for Confidential devices) and WDS for desktop imaging, software distribution and licensing. SME in Adobe Creative Cloud for Teams; SME in Adobe Photoshop, Illustrator, LightRoom and Premier. Basic understanding of SCCM, however more proficient in JAMF Casper Suite supporting Confidential iOS and MacOS. I provide support for Microsoft Office, Word, Excel, PowerPoint, Google Apps for work and Adobe Creative Suite.

Public Cloud Administration: administrator for Dropbox for Business, AWS S3, Amazon Glacier, EC2 for virtual servers (understanding of R53, however proficient in GoDaddy for hosting public facing DNS). Proficient in Box.com, Druva InSync and O365 OneDrive.

Cyber Security and Disaster Recovery: Admin for Cisco AMP, Cisco ASA, Cisco AnyConnect for VPN, and Druva InSync for endpoint disaster recovery. Office 365 Global Admin responsible for Security & Compliance, Data retention anti-virus, phishing and ransomware mitigation and end-user provisioning. Experience deploying Microsoft PKI certificates, Root CA and Radius certificates.

PROFESSIONAL EXPERIENCE:

Confidential

IT Manager (head of IT)

Responsibilities:

• As the IT department head, it was my responsibility to ensure the technical needs of the business and end-users were met. Reporting directly to the COO, I outlined business challenges, secured budgets, drafted SLAs and delivered both high-level and low-level solutions. I managed the helpdesk and infrastructure team supporting Confidential and Microsoft devices. I managed vendors for basic services like ISP, VoIP, and managed external contractors focused on IT infrastructure. My team supported an editorial staff of 300+ users for Gizmodo.com, LifeHacker.com, Kotaku.com, Jezebel.com, Gawker.com, iO9.com and Jalopnik.com.

Confidential

IT Manager

Responsibilities:

• Helpdesk team lead, ensuring the technical needs of the C-Level executive staff were satisfied. On a daily (24/7) basis, I’d work directly with CEO, COO, CMO, President, Senior VPs and department heads, providing desktop support. I excelled in customer service by translating technical terminology to laymen’s terms to a non-technical audience, and by implementing solutions as fast as possible. Additionally, I my team supported twenty five brick and mortar retail stores based across the US; we configured and deployed the stores networks, POS stations, back office computers and iOS devices.

Confidential, New York City

Staff Supervisor

Responsibilities:

• Team Leader, supervising and advising a team of over 75 technicians who specialized in Confidential s entire product suite (Macs, iOS, apps etc.) As a senior technical advisor I lead technicians on troubleshooting computer software and hardware problems.
• As the primary point of contact for all customer service issues and escalations, I had to often deal with extremely irate customers and solve complex technical issues, all while operating within the confines of Apples service level agreement.
• For Confidential s Small Business Program I would act as an Confidential Solutions Architect, advising businesses on Confidential s products, growth strategies, and financing services for local business clients in SoHo and Tribeca area of New York City.
• We developed front end technical solutions, as well as maintain backend service and support relationships for VIP clients.

Confidential

Responsibilities:

• I have expert level knowledge on Confidential 's entire product line of laptops, desktops, iPhones, iPads, AppleTV etc.
• I possess an insiders knowledge of Confidential corporate best practices and Confidential retail strategies, useful for escalations of support issues.
• I trained and certified as an ACMT, at Confidential s headquarters in Cupertino California, in April of 2006 (yes, I saw Steve Jobs).

Confidential

IT System Administrator/Graphic Designer

Responsibilities:

• System and network administration for Confidential workstations and OS X Server ( Confidential Server).
• Implemented a color calibrated workflow utilizing Adobe and Pantone ICC color profiles, utilizing customized local print servers.

Confidential

Graphic Designer

Responsibilities:

• Graphic design assignments for breaking news, daily headlines, primetime show graphics, logos and posters.