PROFESSIONAL SUMMARY:

• Proven manager and analyst able to distill complex business objectives into unambiguous requirements, and define a comprehensive action plan for tangible results. Applied advanced skills in many areas to create precise requirements documentation, exact workflow analysis, clean application design, accurate testing scenarios, and timely production and presentation of materials. Used elicitation techniques acquired through formal by the Department of Defense. Taught management, quantitative analysis, and organization theory at the university level.

TECHNICAL SKILLS:

Skills: Business Analysis Scope/Requirements Analysis Application Development SDLC Agile /Waterfall Process Improvement Quantitative Analysis Project Management Database Management Change Management

PROFESSIONAL EXPERIENCE:

Confidential, Orlando, FL

Requirements Consultant (contract)

Responsibilities:

• Created core documentation for an innovative security application detailing vision, goals, and requirements.
• Synthesized diverse ideas of the project into an action plan and provided a roadmap for developing a prototype.
• Researched tools and methods to convey these ideas to the marketplace with input on business models.
• Created wireframes for the prototype user interface.

Skills Focus: Business Objectives, Requirements Management, Agile, Waterfall, Data Analysis, Axure, Visio, Aha, Jira

Confidential, Austin, TX

Lead Business Analyst (contract)

Responsibilities:

• Managed seven business analysts supporting retirement of TxDOT’s mainframe construction contract system.
• Created work estimates for business analyst participation in 20 integration projects involving 46 subsystems.
• Provided oversight of requirements documents created for each of the integration projects.
• In conjunction with the QA lead, created regression testing documents for navigating ‘green screen’ applications.
• Provided guidance in transitioning from waterfall to Agile methodology.

Skills Focus: Management, Agile, Waterfall, SRS, VSTS, GIS, COBOL, Data Analysis, SQL

Confidential, Celebration, FL

Product Manager (contract)

Responsibilities:

• Guided creation of a mobile application giving directions to locations in Confidential Florida.
• Partnered with Google Maps using their GIS tools for both Android and iOS devices.
• Created epics and user stories for way - finding directions to over 5,600 locations at Confidential .
• Incorporated Disney-unique transportation schedules (bus, monorail, ferry) not available on Google Maps.

Skills Focus: Agile, Scrum, Confluence, Jira, SharePoint, UX, User Stories, Epics, GIS, Google Maps, GTFS

Confidential, Miami Lakes, FL

Product Analyst (contract)

Responsibilities:

• Assisted product manager in the transition from a waterfall to an Agile methodology.
• Elicited requirements from physicians to create an electronic health record development project.
• Conducted scrums as the product owner for the ‘physical exam’ section of the product; content and user interface.
• Created lightweight documentation in collaboration with doctors, developers, and stakeholders.

Skills Focus: Agile, Scrum, Waterfall, TFS, SharePoint, Office 365, Jira, Aha, Sparx Enterprise Architect, UX, Balsamiq, UML, JAD, user stories, epics

Confidential, Deerfield Beach, FL

Process Engineer (contract)

Responsibilities:

• Hired in a consulting role to participate in the JM Family Enterprise Business Process Office (EBPO).
• Developed a charter and project plan to map all processes for the Southeast Toyota Distributorship.
• Ran an enterprise process mapping initiative with a specialized matrix team to create a gap analysis of hardware infrastructure and behavioral actions to pinpoint areas of improvement.
• Conducted research on requirements management tools that would mesh with in-house project management methodology.

Skills Focus: Lean Six Sigma, Process Improvement, Blueworks Live, Visio, SharePoint, UML, JAD

Confidential, Des Moines, IA

Business Analyst/Process Engineer (contract)

Responsibilities:

• Provided expertise in business process modeling, user interface prototyping, requirements development and application design.
• Applied wide-ranging experience to prepare level 3 BPMN.
• Used IBM Blueworks to show the process abstractly and Axure 6.5 to present a prototype U/I.
• Applied COBOL expertise in shifting from ‘green screen’ input to an asp.net interface.
• Developed business rules and decision tables for the process being automated.

Skills Focus: Agile, Scrum, Blueworks Live, Visio, Process Improvement, Decision Matrix, SharePoint, UML, BPMN, Axure, Balsamiq, COBOL, .Net

Confidential, Lake Buena Vista, FL

Principal Business Analyst

Responsibilities:

• Selected by Confidential, Inc., to be the principal business analyst in their Disney practice.
• Acknowledged as a key player in creating a program for the Confidential BA practice providing technical expertise on requirements collection and management.
• Conducted classes to provide structured information to new business analysts.
• Filled the project manager vacuum for a Disney hotel reservation upgrade effort.
• Revised the scope document, effectively organized requirements and elicited additional information for concise process flows showing ‘as is’ and ‘to be’ activities within ITIL.

Skills Focus: Agile, Scrum, Rational Jazz/Rhapsody/Team Concert, Visio, process improvement, JAD, instruction, ITIL

Confidential, Austin, TX

Lead Business Analyst (Alternate Project Manager) (contract)

Responsibilities:

• Managed two business analysts to create a software requirements document for a smart grid Confidential project.
• Created formal use cases and process flows derived from numerous sessions with subject matter experts.
• Personally lauded by the CIO; the requirements document was adopted as the standard for Confidential IT.
• Completed the software requirements specification on time despite the need to work 60 hour weeks.
• Used ITIL Service Management practices in creating the ‘to be’ process flows.
• Managed a third business analyst in the creation of a tree/vegetation management mapping application (GIS) to safeguard powerlines.

Skills Focus: Waterfall, Smart Grid, MDMS, SQL, Energy, Utility, SRS, UML, JAD, ITIL, GIS

Confidential, Lakeland, FL

Process Engineer/Business Analyst (contract)

Responsibilities:

• Conducted an enterprise business process discovery and mapping effort describing software development and manufacturing processes for instant lottery game tickets using the IBM Blueworks Live (formerly Blueprint) tool.
• Mapped all processes for the enterprise to determine areas for improvement.
• Created a detailed gap analysis of critical processes where efficiencies could be improved.
• Presented findings and roadmap to the CEO. (Project was put on hold due to fiscal constraints.)

Skills Focus: Process Improvement, Gap Analysis, IBM Blueworks Live, FORTRAN, ISO 9000

Confidential, St Petersburg, FL

Smart Grid Business Analyst (contract)

Responsibilities:

• Gathered, analyzed, refined, documented, and managed business requirements for an electric utility distribution system software project.
• Used Microfocus Caliber to produce clear requirements traceability.
• Mapped business processes for the ‘as is’ and ‘to be’ for elements of a new aspect of the ‘smart grid’ used by Confidential .

Skills Focus: Waterfall, Smart Grid, Energy, Utility, SRS, UML, JAD, Caliber, SQL

Confidential, Roanoke, VA

Lead Business Analyst (contract)

Responsibilities:

• Directed project planning, requirements collection, and documentation development for data and server improvements; in conjunction with development of a new graphic user interface (GUI) for the enterprise.
• Drafted a requirements management plan to guide the requirements collection process.
• Created a detailed project plan for requirements gathering, document preparation, and produced templated ‘dashboard’ status reports for management.

Skills Focus: Waterfall, SRS, UX, management consulting, data base modeling, SQL, SharePoint, ALM/Quality Center, /mentoring

Confidential, Little Rock, AR

Management Consultant/Business Analyst (contract)

Responsibilities:

• Worked with business and IT management teams to create a ‘software requirements practice’ for the enterprise.
• Created course materials demonstrating business analyst skills to document software requirements.
• Created a project plan evaluating five requirements tools to replace the retired RequisitePro application.

Skills Focus:, consulting, requirements management, business analysis, UML, SharePoint

Confidential, Lake Buena Vista, FL

Senior Business Analyst (contract)

Responsibilities:

• Recalled to Disney Photo Imaging (DPI) and resumed work on requirements using Disney’s Common Methods methodology for new and expanding projects.
• Documented processes and improvements for collection and storage of images, website design, e-commerce (credit card processing), customer support and product fulfillment infrastructure upgrades (Oracle, .NET foundation, Afaria, and AS3 for Flash).
• Provided assistance to Disney Cruise Line (DCL) to manage software requirements and analysis for shipboard and land-based systems being installed in two new cruise ships.
• Created project estimates for budget, manpower, and duration within ITIL guidelines.

Skills Focus: Waterfall, Agile, Process Improvement, Gap Analysis, Relational Database, SQL, e-commerce, UX, SharePoint, UAT, ALM/Quality Center

Confidential, Taylor, TX

Business Analyst/Process Engineer (contract)

Responsibilities:

• Appointed team chief to lead the effort to map business processes and requirements for the enterprise.
• Produced over 250 process maps for utility operations.
• Created a project plan for requirements collection, documentation, and validation.
• Analyzed core processes and procedures to verify compliance with governing directives.

Skills Focus: Waterfall, Process Improvement, Gap Analysis, JAD, Compliance, Visio, Blueprint, UML, Casewise

Confidential, Lake Buena Vista, FL

Business Analyst (contract)

Responsibilities:

• Shaped concept and requirements documentation for Disney Photo Imaging.
• Elicited software requirements, developed use cases, created design documents and monitored UAT cases for 3 new and 11 existing DPI applications.
• Applied best practices to provide structure to the DPI software development process.
• Introduced configuration management techniques to stabilize the ‘process’ of rolling out new software and software improvements.

Skills Focus: Extreme Programming, Agile, Process Management, Use Cases, Test Plans, UAT, ALM/Quality Center