SUMMARY:

• Information Technology Professional with a total of 20+ years of experience as a IT Software Quality Assurance (SQA) Agile / Scrum Master, Quality/Testing/UAT Project Manager, Release Manager and Lead Business Analysis in specific areas of expertise including Software Development Life Cycle Agile, Scrum, Kanban and Waterfall methodologies, PMO areas including Project Management/PMBOK guidelines and standards in various Technologies including Microsoft .NET, Java, Unix, EDI, ERP - SAP Functional HR Module & Legacy Systems / Distributed computing environments.
• In addition to strong QA/Test Management skills, I am experienced in Process Improvement (best practices) Manager . One of my major strengths include my passion for applying Process Improvements within the organization - identifying process gaps and recommending corrective actions to helped reduce Time, Cost, Budget and increase overall team efficiency.
• I am experienced in Stakeholder Management, QA/Release/Delivery management with strong hands-on Time, Cost and Resource Management skills. I have managed cross functional / geographically distributed teams including on-shore as well as off-shore teams.
• I am an excellent team player with great team building/leadership skills along with great communication skills.

TECHNICAL SKILLS:

Project Management Tools/Software: Microsoft Project, Microsoft PowerPoint, Microsoft Excel, Microsoft Word, Microsoft Visio

Software Languages/Tools: Internet technologies including Java, Dot Net, VB/Java Script, Mainframe systems. Test tools: HP/Mercury Quality Center 10.0 (QC), QTP - Win/Load Runner, JIRA, IRIS, ServiceNow, Call Logging Tool (CLT), Remedy, Microsoft s Product Studio, HP Service Desk, ETL, Data ware house reporting tools including Cognos and Business Intelligence Reporting tools.

Data Bases: Oracle 9i/10G, Sybase, Informix, MS SQL Server (2000 & 7.0), MySql,DB2 and Access DB

Operating Systems: Unix, Windows-NT, MS-DOS and MVS/ISPF

PROFESSIONAL EXPERIENCE:

Confidential

SQA Scrum Master

Responsibilities:

• Experienced in the Computerized systems compliance and validation with a strong understanding of GxP and risk-based approach to relevant regulations. Lead Agile/Scrum grooming sessions at the beginning of the project(s) on Software Development Life Cycle (SDLC) Agile framework Scrum methodologies, principles and best practices to be adhered to on the project(s).Delivered quality documentation on time in a fast-paced environment and supported the implementation and ongoing maintenance of various GxP systems under the umbrella of Scientific Applications (Research, Clinical, Regulatory, Safety, and Pharmacology).
• Monitored the requirements scope, quality and adherence based on AGILE principles and controlled the approval of the Change Requests/Change Order process. Performed deliverables review including User Story documents, Business Process Design documents, Functional Specifications (RICEF), Test artifacts, Compliance Plan and Compliance Summary Reports sign off. Created and validated the project deliverables according to established procedures including the Master Validation Plans, requirements acceptance criteria based on risk, Test protocols/test cases, Test reports and Master Validation reports, Traceability between requirements and test steps (Trace Matrix) for 21 CFR (experience and an expert level of understanding of the US device/combination product regulations such as Part 4, Part 11, 803, 806, 820 based IT systems. Performed Test artifacts Defect review, analysis and provided recommendations and execution for process optimization. Performed, evaluated and made corrective actions based on the SDLC’s Stage Gates Assessments and signed off on Quality auditing after each stage is complete.Coached the project teams on the best practices for the Requirements change control (initiation, analysis, approval and closure), tracked the data integrity using tools like JIRA, HP ALM, ServiceNow and Share Point server.
• Reviewed the project plan for integrity and aligned the release dates with the Business dates and of staff as necessary.
• Ensure SDLC metrics are collected and analyzed using statistical tools and generated the weekly status executive reports for monthly, quarterly and yearly consolidations.

Confidential

Lead Business Analysis - Quality Assurance

Responsibilities:

• Understand and perform the project’s Business Requirement Analysis including the Business/Data Flows and Database design review, design the Quality Assurance Plans, Procedures, Processes and Checklists. Design and Development of Business, Functional, Nonfunctional QA/ Test Scenarios, Regression Test Scenarios and User Acceptance Test Scenarios.
• Created the Functional, Non- functional, User interface, Data base test scripts for the entire application, performed various levels of thorough Black Box (Functional), Integration, Data base (back end), Regression, User Acceptance Testing to ensure the multi - year programs are successfully rolled out to the Pre-production dress rehearsals and Production environments across regions.
• Defect Management including the identification and prioritization of all the tickets, the Defects during all phases of testing, UAT, Pre-Production Tests in various environments leveraging the usage of HP ALM and Share Point. Creation, monitoring and tracking of various tickets, logging of defects and closing of the defects for every System Releases.
• Develop, implement, and monitor information technology quality assurance standards, processes and checklists.
• Participate in meetings with Operations, Groups and MIS. Work with MIS staff to help clarify various issues reported.

Confidential, Trenton, NJ

Project Manager - Test

Responsibilities:

• Performed the impact Analysis of the Project’s System Requirement Specifications (SRS), Business Requirements (BRDs), and Functional Specification Documents (FSDs) for different applications/sub systems, identified the gaps, performed the Gap analysis and facilitated the Joint Application Design (JAD) sessions. Facilitated the weekly Project Meetings and reported the project status to the Project stake holders including the Program Staff/IT Senior management/Vendor teams. Managed the transition of Microsoft Dot Net project designed and completely developed by a third party vendor. Provided guidance to establish design control procedures.
• QA Department planned, executed, monitored and coordinated the UAT Signoffs/Approvals in a timely manner. Implemented the PMO processes, Agile SDLC methodology, project plans including the creation of the various checklists, Process documents required to go live by leveraging the use of Microsoft Share point, HP ALM, JIRA and ServiceNow.

Confidential, New York City, NY

Test - QA Manager

Responsibilities:

• Business side Project Manager for an ERP based SAP global e Learning and Development Applications Suite under the World Organizational Centre. As part of the global e learning system’s LMS Upgrade move to Cloud computing, I was primarily responsible for the PMO including the Testing effort / User Acceptance Testing of the Business Requirements and the processes.
• Created Tracked & Monitored the Project Charter and tracked the Project Plans.
• Worked in a rapid iterative development environment (using an Agile/Scrum team approach).
• Experience in requirements gathering sessions and established task prioritization
• Managed the entire Agile SDLC processes by leveraging the use of Share Point Portal and Reviewed, Approved and implemented all the Project Documentation (Requirements/Design Documentation) Test Artifacts (Test Strategies/SIT/UAT Plans, Risk impact assessment, Test Scope coverage assessment, Traceability Matrix Approval UAT Scenarios and UAT Scripts.
• Strong experience in requirements gathering (functional and non-functional), analysis, risk and budget analysis, use case design, documentation and communication of business design on complex business requirements using methodologies Agile and TDD.
• Assisted in the parallel run of the new Business Objects Reports (R4 Environment) and migration from Microsoft SQL server Data base to Oracle Data base to ensure the new system results are validated against the existing system (R2 Environment).Reviewed and tracked the Defects during UAT, Pre-Production Dress Rehearsal Tests in various environments leveraging the usage of HP Quality Center.
• Facilitated the Weekly Project Meetings and reported the project status to the Director, Project stake holders for the weekly/monthly/quarterly reporting to the e-Governance.
• Managed and coordinated the Deployments, transition and /support to the User Community, Client Services group for all applications and services developed and maintained by Business Technology Group.
• Worked closely with the Business Technology Group consisting large team members for the timely resolution of the Defects and ensured on the Quality of delivered product.Experienced in Release Management including Go-live and Post production of the Incident Tracker tickets management.

Confidential, Warren, NJ

Asst. Vice President- Data Quality & QA

Responsibilities:

• Managed and supported the implementation of Federal Regulatory Basel II, Basel 2.5, Basel III and other regulatory requirements for the Bank using the SDLC Agile methodology under the Risk Compliance’s Testing Centre (TCOE) of Excellence group.
• Experience in requirements gathering sessions and established task prioritization
• TCOE as an independent group primarily focused on understanding, assessing and prioritizing the various project risks, defect prevention and early detection, analyzing the end to end integration challenges, identify operational tasks and automate repeatable tasks, standardize, simplify tools and methods and promote continuous process improvements.
• Managed the Project and technically supported the QA/UAT environment’ s Pre validation Processes that includes Data Quality and Data Profiling using Java environment, Oracle Database and automated scripts developed in UNIX to detect Data Quality and Data Feeds formatting issues and promoted the feeds to a queue for further Processing and Release integration.
• Managed the Data Feeds Receipt and Testing Processes for each monthly (minor) release cycle and each quarterly (major) release cycle. Ensured Data Feeds arrived as per scheduled window and notified responsible parties if feeds had not arrived by the scheduled date.
• Worked on a multi-functional team consisting of 25 team members to manage the regulatory-related system releases. Communicated the issues to responsible parties, so that the issues could be fixed with rapid turn-around and the fixes provided were thoroughly validated prior to the start of a Production implementation cycle.
• Implemented critical communication and process improvements immediately upon taking over the role within PMO, resulting in improved team communication (reduced frustrations), improvement in monthly cycle on-time start dates, and fewer regulatory changes being removed/de-scoped from a release.
• Maintained the Project status dashboard with real-time status and Red-Amber-Green alerts, ensuring all members of team (Technology, Risk Management, Requirement Analysts, and Change Control Teams) could access and understand the Project progress/status at any time, including areas of risk by leveraging the use of Share point site.
• Extensively used the HP Quality Center’s Test Suite right from Requirements Analysis/Gathering phase to UAT Strategy/Planning, Scenarios, Test execution & Defect Reporting.
• Coordinated and closely monitored the automated execution of the Data Feeds using HP Quick Test Professional and thoroughly analyzed the Log files before reporting any major defects.
• Worked with the Impact Analysis Team that primarily focused on Basel Changes Requirements impact and performed the Triage/Data Analysis on the Risk weighted numbers reported to the regulatory.
• Handled the Business User calls to review various Finance/Risk Reports and coordinated the Release approvals/signoffs. Coordinated in tight timeframes with significant Team Sizes across different countries/time zones and escalated issues and making issues/status very clear in a very fast pace environment Identified the Process improvements that could be automated and got them implemented. Vendor Managed on-shore as well as off-shore teams.

Confidential, New York City, NY

Project Lead - Sr. Business Analyst

Responsibilities:

• Lead the project using the traditional waterfall SDLC methodology and analyzed/generated the Business/Functional Requirement Documents and Business Use Cases
• Performed the Data Analysis using MS Excel Pivot/Lookup tables/ Access Data base and cross referencing the Report data for Audit purposes and presented the numbers to the UAT users. Managed the Traceability Matrix by mapping the Business Requirements Vs. approved Test Scenarios/Test Scripts by evaluating the correctness, consistency, completeness and Business/Testing Requirements. Generated the Test artifacts for presentation to Business Users.
• Performed the impact Analysis of the Project’s System Requirement Specifications (SRS), Business Requirements (BRDs), and Functional Specification Documents (FSDs) for different applications/sub systems, identified the gaps, performed the Gap analysis and facilitated the Joint Application Design (JAD) sessions. Facilitated the weekly Project Meetings and reported the project status to the Project stake holders including the Program Staff/IT Senior management/Vendor teams.

Confidential, Secaucus, NJ

Senior Business Analyst - QA Lead

Responsibilities:

• Gathered and documented the Business Requirements for the implementation of Inbound-Outbound Customs Module (IOCM) Project in line with the Program and Project management objectives. Documented to address items such as changes to the workflow, configuration, development of project and integration of 3rd party / other applications like SAP connection to the Server. Based on the Business User Requirements Documents generated the BRDs / FSDs / HLDs / Software Requirements Specifications and creation of the Business Use Cases.
• Performed the impact Analysis of the Project’s System Requirement Specifications (SRS), Business Requirements (BRDs), and Functional Specification Documents (FSDs) for different applications/sub systems, identified the gaps, performed the Gap analysis.Facilitated the weekly Project Meetings and reported the project status to the Project stake holders including the Program Staff/IT Senior management/Vendor teams.
• Actively engaged various cross functional team members, end users and process owners and stakeholders to analyze and document user needs.Created and test configured / developed solutions & set up the Test Strategy/ Master (System) Test Plans/ Managed & Controlled the Traceability Matrix by evaluating the correctness, consistency, completeness and Business/Testing Requirements for a Microsoft C#/Dot Net applications using Oracle Data base.
• Created, Tracked and Monitored the Daily Defect Status Reports (DSR) and escalated the issues, reported the actual project statuses to the Management
• Documented user guide and materials and participated in delivery.

Confidential, Woburn, MA

Associate Project Manager

Responsibilities:

• Program managed the end to end development, testing and implementation of the Sales force automation (SFA) program that automated business tasks such as inventory control, sales processing and tracked customer interactions, as well as analyzed sales forecasts and performance. Sales persons have a custom version developed specifically for their needs called the SFO Light Weight version. SFA package included Web-ready database, an e-mail package, and customizable template s. A three-tiered architecture is typically used to separate the database, server, and application to reduce programming demands on clients. A module-based design was used to allow users to customize the package to suit their needs to make informed decisions about contacts, schedules, and performance tracking.
• Setup the Quality Management Systems (QMS department), led / directed and managed the Quality Assurance department and ensured Quality Assurance standards across all the projects/QMO compliance. All the project documentation required to achieve ISO were created, designed, evaluated, coordinated across multiple department heads and approved.
• Worked in collaboration with various departments, adhered to the best practices, standards and procedures in maintaining and enhancing the company-wide Quality Management System documentation process.
• Evaluated and implemented the quality assurance practices in compliance to company's best practices and identified opportunities to enhance existing processes.
• Set up the Test Strategy, Test Plans, reviewed the Project artifacts including the Project Test deliverables/artifacts, and managed the Tier 1/Tier 2 daily Issues, Defect Reports, tracking and escalation. Managed both on-shore and off-shore Testing Teams and Processes.

Confidential

Project Test Lead

Responsibilities:

• Monitored Project Methodology, Project Quality and Risk Management and applied quality tools, methodologies and procedures in ensuring quality products to customers. Coordinated with various cross functional teams including the Development, Testing, Business Users and PMO. Set up the Test Strategy and generated the Master (System) Test Plans for the UAT environment.
• Reviewed the Project artifacts including the Project Test Plans, Requirements Analysis of Business/Functional/High Level/Detailed Design Documents and Software Requirements Specifications; Reviewed the System Test Scenarios, System Test Scripts and co coordinated the Business User Approvals/Signoffs. Managed on-shore and off-shore Testing Teams and Business Processes.