SUMMARY:

• Highly motivated, creative and organized Professional with progressive experience in blended learning design, development and delivery. Exceptional at building effective programs with limited resources. Adapt at forging productive working relationships at all levels of business to foster active support for initiatives from initial concept through execution. Key success factors include passion for and design, aptitude to manage resources and personnel, imaginative approach and focus on fiscal responsibility.

WORK EXPERIENCE:

Corporate Sales Consultant

Confidential

Responsibilities:

• Facilitated delivery of content in classroom setting, building sales knowledge, skills and abilities.
• Facilitated delivery of on Sales and Product Knowledge about Confidential NOW Product.
• Facilitated on sales procedures to language line, customer service, face to face instore sales and Tele sales teams.
• Facilitated learning, developing participants 'competencies and helping learners meet specific performance expectations saw a 300% increase in sales.

Corporate Consultant

Confidential, MD

Responsibilities:

• Facilitated delivery of content in classroom setting, building workforce knowledge, skills and abilities.
• Facilitated delivery of on Sales, Customer Service, Retention, Billing and Repair for CSG conversion.
• Managed classroom environment, ensuring quality learning experience, and escalates inappropriate behavioral issues to local HR representative.
• Facilitated learning, developing participants 'competencies and helping learners meet specific performance expectations.

Learning Specialist

Confidential - Spartanburg, SC

Responsibilities:

• Designed and delivered high quality, effective learning solutions using a variety of media for ISM Agents.
• Facilitate learning via multiple vehicles, such as instructor-led (ILT), leader-led learning, self-study, blended learning, just-in -time learning / webinars and e-learning.
• Create learning experiences that equip new associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.Modify and presents programs for representatives/agents.
• Conducts programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.

Learning Specialist

Confidential - Spartanburg, SC

Responsibilities:

• Designed and delivered high quality, effective learning solutions using a variety of media for ISM Agents.
• Facilitate learning via multiple vehicles, such as instructor-led (ILT), leader-led learning, self-study, blended learning, just-in -time learning / webinars and e-learning.
• Create learning experiences that equip new associates to excel in their work environments through expert classroom instruction, on-floor mentoring and one-to-one skills coaching.
• Modify and presents programs for representatives/agents.
• Conducts programs for representatives/agents and first-line supervisors on new products/services, selling skills and/or system changes.

Contract Trainer

Confidential - Tucson, AZ

Responsibilities:

• Delivered learning curriculum and programs for a new Confidential National Center of Excellence that opened in Tucson, AZ and Spokane Washington.
• Developed and delivered for Concierge Service for Confidential and Confidential Partner Service.
• Facilitated delivery of content in classroom setting, building workforce knowledge, skills and abilities.
• Facilitated delivery of on Sales, Customer Service, Retention, Billing and Repair for New National Call Center.
• Managed classroom environment, ensuring quality learning experience, and escalates inappropriate behavioral issues to local HR representative.
• Facilitated learning, developing participants' competencies and helping learners meet specified performance expectations.

GOAL Trainer

Confidential - Greenville, SC

Responsibilities:

• Trained Front Line staff on product, services, and product position program.
• Delivered to impact sales performance through Monthly Device Payment initiative increased MDP offers and acceptance by 25%.
• Delivered for 1.200 + customer service and technical support on procedure for New IPACD phone system, decreased center wide AHT (Average Handle Time) from center wide.
• Delivered for new data tools to better support Customer Care and Tech Support to better assist our customers understand the data usage, decreased OCC (Other Charges and Credits) for a center from center wide.
• Delivered on retention tool to decrease churn and increase customer satisfaction decreased churn from center wide.
• Monitored and maintained OLT (Online ) completion for the center, making sure a 95% completion rate was met.

Customer Service Advocate

Confidential - Greenville, SC

Responsibilities:

• Upsold products and services to customers and prospective customers for wireless services.
• Provided broad base of wireless options, meeting customer goals.
• Used profiling information to up sell opportunities, resolving future issues.
• Used the Consultant Mindset to meet customers' needs for not only wireless products but for wireless service.

Corporate Care Trainer

Confidential - Harrisburg, PA

Responsibilities:

• Delivered standard learning curriculum and programs for a new Confidential Center of Excellence that opened in Harrisburg PA. Created consistent learning experience and built workforce capability.
• Facilitated delivery of standardized content in classroom setting, building workforce knowledge, skills and abilities.
• Managed classroom environment, ensuring quality learning experience, and escalates inappropriate behavioral issues to local HR representative.
• Facilitated learning, developing participants' competencies and helping learners meet specified performance expectations.

Corporate Sales Trainer

Confidential - Columbia, SC

Responsibilities:

• Trained new hires on product, services, 2 billing systems and sales program.
• Administered, organized and facilitated sales, products and billing systems, new hires and embedding employees.
• Held first new hire class that passed all 4 assessments without retakes, retaining highest numbers on sales floor.
• Provided product launches and up-skills, instructional design team and existing employees on system changes.
• Coached on performance, attendance, and behavioral challenges in classroom, coordinating with HR and sales leadership.
• Recommended changes to programs and assisted in development of new programs, making program more hands-on and less facilitator based.

Corporate Sales Trainer

Confidential - Greenville, SC

Responsibilities:

• Developed and implemented New Hire Sale program. Trained outside and inside sales representatives, business development representatives, and field account managers.
• Developed, delivered and coordinated delivery of sales for sales department for US and Canada. Held monthly new hire classes for sales team.
• Supported sales skills through development and delivery of sales modules.
• Educated sales force for any changes to system that developers created.
• Established and delivered content, meeting external customer and system needs.
• Created and administered Train the Trainer courses. Worked with trainers in Philippines and Canada.

Corporate National Trainer

Confidential - Columbia, SC

Responsibilities:

• Trained new hire and existing employees on company's products, services, systems, and culture.
• Trained practices and procedures, ensuring learning transfers and reinforcements for new hires.
• Delivered customer service, new data product and service, functional and technical, preparing new hires for roles.
• Organized and facilitated classroom exercises, role plays, activities and assessment, reinforcing adoption and applications of concepts.