SUMMARY:

• Responsible for / train the trainer, project planning, Large Scale Network Migrations, M&A, contract management, estimating, scheduling, tracking, monitoring quality control, actual customer facing field experience, provisioning, maintenance, use of PMP methods (PMI).

TECHNICAL SKILLS:

Professional Licenses, Accreditations, and s: Six Sigma Green Belt, Knowledge of PMP, Frame, ATM, Boot Camp CCDA/ CCNA, AOTS, Vantive, Oracle,NC219S:WIRELESS DATA SOLUTIONS - AM,IP TELEPHONY:IP TELEPHONY-LL,VPNFUND-PB: Confidential Premier SERV VPN Sales-Fundamentals-LL; JAVASCRBA: JavaScript Basics-LL,HTMLBASICS:HTML Basics-LL,T1IAS IMP: PSsm T1 Integrated Access Implement.-LL, TELDBPBI: TELD Premise Billing Inquiry - LL,SBCLD Data Product Implementation-LL,LDIMPDSGN:C+,SBCLD Voice Imp Design-Prem-LL,LDVPK:INFORMATION TRANSPORT TECHNOLOGIES-LL, Digital Technology, DSL, H Look Up, V Look Up Working skill include BUSINESS & RESIDENCE SALES, BILLING, MARKETING, BOSS, SORD, PREMIS, SSI, PACTIME, 800 CUSTOMIZER, EXCHANGE PLUS, PCDB, COMPTOOL, METPRO, FLATERATE PLUS, AP SOUTH, PBX, DID, CENTREX, TRUNKS, MEASURED BUSINESS, CUSTOM 800, CUSTOM CALLING, CALLING PLANS, TEAM PLAYER, STRONG INTERPERSONAL SKILLS, FLOOR WARDEN, EXCEL, WORD, LOTUS 123 WINDOWS, ACCESS, POWER POINT, DOS, A+, Digital technology.

Additional system skills: SORD, BOSS, Oracle,Telegence, Many legacy systems, LSA, Domain & System Admin for Team (password reset & granting permissions to Telco Systems),Nortel, Confidential &T, Lucent & Avaya CPE, Skilled in Customer Service, Well Versed in Data products and applications, DSL (SME)Subject Matter Expert, SBCLD, Frame, ATM, GI GA Man, Fiber, DOV, DVA, Voice Products, DS1 and above, 800 STFS Service Switched Toll Free Service, Dedicated Toll Free, Written & Oral Communication, Presentations, Train the Trainer, Many Years in Multitasking, Computer Literacy (Microsoft Office Project, Word, Excel, Access, HTML, MS FrontPage, Lotus123, Dream weaver, Web Site Builder, Telegence, COAST, PREMIS, SSI, Customizer, Tool, WFA, LMOS, Business Objects, Bill/Invoice Review, CABS, Some Knowledge of TAN from working with techs. Experience with Cisco routers, hubs, switches, LAN/ WAN, working knowledge of TCP/IP, Visio. Ongoing Cisco, MS Project, MS Office Suite, Nortel, Cisco, Ciena, Interval Tool, Share Point, Visio, Networking, TCP/IP, Subnet Masking SOTS, AOTS, Six Sigma Green Belt 2009, TIRKS, POCITS,SOTS, VISIO, Microsoft office, Excel (formulas, macros, tables ...),, PowerPoint, . PBX, Call Manager system.

PROFESSIONAL EXPERIENCE:

Confidential - Atlanta, GA

Project Manager

Responsibilities:

• Onsite and remote, presentations for end users and executives
• Responsible for managing a project or program from beginning to end and/or supporting an existing project, cutover, migration, VoIP, Cloud, Data Center, M&A Integration, various Cisco platforms, Layer 2 & 3 Switching, SharePoint Admin.
• Results planned for profitability levels, forecasting, risk management, quality standards and highest-level of client satisfaction.
• Establishing project plans, budget, structure, schedule and staffing requirements, contract management
• Host governance call along with customer
• Support installation, code upgrades, migration and 24/7 customer needs, service tickets, technical knowledge of Cisco product lines
• Provide Onsite and/or Remote customer service support, QoS, load balance recommendations, maintenance windows
• Project planning, scope, development, tracking, scheduling objectives, goal setting, budgeting, coordinating, SDLC…., multi-team coordination internal and external, escalations,
• Microsoft Office Suite / 365, SharePoint Admin, Primavera P6, MS Project, Oracle, WebEx, Cisco Internal System.

Confidential - Chattanooga, TN

Project Manager / Business Analyst

Responsibilities:

• Coordinate resources (personnel, equipment, process, staging,, Fiber, etc.…)
• Cutover, Migration from Fujitsu and Deployment of Avaya Phone systems in diverse environments (Nuclear /Hydro/Office), Supervision of design, implementation deployment and vendor deploying Fiber.
• Establish / Modify / Compete Change Request (CR’s), cutover, Data base migration
• Document, deployment, installation, validation using PMP methodologies, Agile, HIPPA due to employee record access.
• Cutover and Acceptance of Network upgrades.
• Technical Writing for manuals.

Confidential - Atlanta, GA

Project Manager - Process Management

Responsibilities:

• Active resolution of technical implementation for National C/B-VOIP platforms, Mobility, Firewalls, hardware and related software.
• Process documentation improvement, Reporting & Analytics, working with cross functional intern & external teams nationally & international, M&A integration.
• Team Member of Six Sigma Black Belt TL1 (Trust Level One) for Router / Firewalls s/Jira
• Deployment, cutover of 3G/4G LTE (5G),
• Working with Cloud applications, SharePoint Admin, SQL, CRM, and MS Dynamics.

Confidential - Alpharetta, GA

Mobility PM / Provisioning Coordinator

Responsibilities:

• Validate technical accuracy of Mobility data base (Siterra, Oracle and CASPR) along with escalation resolution
• Coordinate population of data with Wireless Project Manager to facilitate payment to 3rd party vendors, cutover, migration
• Cell Tower Validation (components, status, reports),
• National LTE Validation (Wireless)
• Example of project types include UMTS/LTE
• Provide as needed to share broader process understanding

Confidential - Alpharetta, GA

Life Cycle Manager / Strategy, Process & Metrics

Responsibilities:

• Tech Project Manager - Lifecycle Supported for high profile customers, multiple project (medium / large), tracking, cutover, analysis, financials, interdependencies, internal and external clients, as an Ultra Available Networks (UVN) Life Cycle Manager. Clients include Tech / Banking and Medical companies. Provided 24/7 response with national and international customer base.
• Worked with networks, servers, routers, switches, host, ring(s) implementation T1-DS3, OPTIAL (OC3-OC192, LAN, WAN, Voice/Data, SIP site addition(s), movement and decommission, cutover
• Well versed in navigating complex projects with the use of MS Project and other tracking tools to monitor inputs and outputs, cost reporting, risk analysis, T-Meeting, negotiating with vendors, peers, project prioritization, fast tracking, coordination of tandem activities, IP, HTTP, HTTPS, SSL, SMTP, SNMP, DNS and FTP.
• Fully responsible for all project stated goals, provisioning, implementation, hardware and software ordering, estimating, scheduling, coordinating, risks, budgeting, tracking, reporting and escalating when needed to achieve required objectives. Properly managed internal and external teams to meet and/or exceed goals and escalations as needed.
• PMP methodologies to qualify the viability of expectations, teamed with internal and external teams.
• Completed management of projects from beginning to end, SDLC, focused on meeting or exceeding client expectations, developing and monitoring trends, analysis for growth and revenue.
• Lead and worked with cross functional teams nationally and international, Cisco networking experience, MS PowerPoint, Excel (formulas, macros, tables…...), Word and other MS Office Products, Document Storage, Repository, Contract Review / Negations, SharePoint Administer, TIRKS,WFA,SOTS,CRM Tools.

Confidential - Alpharetta, GA

Area Manager, Network Customer Service Center

Responsibilities:

• Managed a team of Ring Coordination Managers (RCM) located in geographically diverse regions of the country.
• Migrated & Cutover Applied Services and IOC projects nationally.
• Employed PMP methodology to standardized policy and practice to achieve uniform results of excellence.
• The team skillfully managed the successful Migration of AccuRing Circuits to the UVN Ring, exceeding targets for quality and quantity of projects, cutover.
• Deployment of private fiber and copper OCX networks.
• Added Ring Augments and/or modifying the Ring topology by the addition and/or subtraction of Cisco/Nortel equipment on the ring, to our portfolio of responsibilities.
• Well versed in sub-systems/Data Bases, SOTS, AOTS, EFMS, MS Office, Visio, and Excel (formulas, macros, tables…...).

Confidential - Atlanta, GA

Sr. Project Manager

Responsibilities:

• Responsible for project planning, Large Scale Network Migrations, M&A, contract management, estimating, scheduling, tracking, monitoring quality control, actual customer facing field experience, provisioning, maintenance, use of PMP methods (PMI).
• Coordinated complex order issuance, pre and post cut-over follow-up, on schedule performance metrics achieved.
• Managed escalations for high profile projects with executive exposure.
• Organized interdepartmental activities ensuring completion of the project on schedule and within budget constraints, project plans across multi-departmental and cross-functional team for complex voice and data products, Excel (formulas, macros, tables…...),
• Functioned as Area Manager in my supervisor’s absence.