SUMMARY:

• A well versed Business Systems Analyst experienced in analyzing business operations and ensuring the accurate alignment of technology with business objectives, I am experienced in business analysis, cross system integration analysis, use case analysis, requirements elicitation, gap analysis, configuration and change management, process re - engineering, design, testing, problem-solving, scheduling and project management along with a broad and deep technical background.

TECHNICAL SKILLS:

Technology and Tools: Code Testing in Dev - Quality and Production Environment Coding Standards HTML / XML Object Oriented Programming PL/SQL Software Configuration Management Source Control SQL Visual Basic applications Tools used Atlassian Bitbucket Atlassian Confluence Atlassian Jira Avecto Defendpoint BMC-Remedy Service Mgt Check Point Cognos COTS Crystal Reports Google G Suite Tools G Suite Google Analytics HP-ALM Application Lifecycle Manager HP Quality Center HP-PPM HP Service Manager Hyperion IBM Cast Iron Informatica Lotus Notes Mcafee Antivirus McAfee Network Security Microsoft 360 Exchange Microsoft Dynamics CRM Microsoft Excel Microsoft 365 Microsoft Office Suite Microsoft OneDrive Microsoft Power BI Microsoft Project Microsoft SharePoint Microsoft Teams Microsoft Word Microsoft Visio Microsoft Visual Studio Microsoft Yammer Oracle ERP and Sub Modules People Soft Rally Agile (CA Agile Central) Remedy SAP V7 and Sub Modules Service Now Siemens Team Center Smartsheet SharePoint Symantec Antivirus System Testing TeamCenter Team Foundation Server (TFS) Web Sphere WorkDay Software coding skills Code Testing in Dev-Quality and Production Environment Coding Standards HTML / XML Object Oriented Programming PL/SQL Software Configuration Management Source Control SQL Visual Basic Database Knowledge Cloud Storage DAS Direct Attached Storage Data Attribute Modeling Data Dictionary Creation Data Model Creation Data Replication Data Warehousing Database Clustering Database Logging Database Schema Database Partitioning DDL-DML Disaster Recovery Master Data Modeling-MDM Metadata Microsoft Access Microsoft azure DevOps Microsoft Azure Integration Middleware-API My SQL NAS-Network Attached Storage Oracle Progress SAN-Storage Area Networks SQL Server Various RBDMS Solutions VM Virtual Storage Operations Incidents Incident Management Help Desk Frequently Asked Questions FAQ Service Level Agreements SLA IT, Architectural and Business Governance frameworks CMDB CMMI COBIT 4.0 IFOSEC-IAM ISO-27001 ISO- 14001 ISO-9000 Series ITIL ITSM OHS-18001 POLDAT SOA TOGAF TS-16949 MISC Valid Driver s License Infrastructure, Networking, Web Services Active Directory Architecture design AIX Application Provisioning Citrix Cloud Data Center Data Loss Prevention (DLP) DMZ Planning Firewall Configuration HP Blade and Cisco Switch Configuration HP Blade and Cisco Router Configuration Information Security Intrusion Detection LDAP Access Management Linux/Unix Operating Platforms MAC Addresses MS Window Operating Platforms Network Printing Configuration Network Provisioning Operations Ports and Protocols Salesforce Service Cloud/Avaya Security s TCP/IP / Subnetting Web Windows Windows Server VOIP Call Routing\Genesys DHCP, DNS, FTP, LDAP, SFTP, SNMP, SSH, SSL, Telnet, VPN

WORK EXPERIENCE:

Confidential, Warren, Michigan

Business Analyst / Technical Business Analyst / Project Manager / Delivery Lead

Responsibilities:

• Cross-functional professional with a strong application and infrastructure background encompassing strategic planning, IT governance, business analysis, project management, business process automation, security management, business management, development and technology.
• Collected business requirements, developed project plans, and project schedules for service delivery on multiple Business Process Automation (BPA), infrastructure and software development projects reducing costs by 25% and improving service by over 40%.
• Leadership provided in continuous improvement utilizing lessons learned to drive business process, documentation and quality improvements resulting in a 40% decrease in incoming incidents reducing costs and boasting efficiency on a broad scale.
• Exemplary interpersonal, communications and soft skills, having dealt with a diversity of professionals, organizations, co-workers and subordinate staff members.
• Organize business process, development, technical and infrastructure teams conducting, daily stand-ups, reviews, retrospectives, sprint or release planning and presentations.
• Operational support of daily operations and related tasks for IT management resolving internal and external problems efficiently as well as building lessons learned to resolve issues immediately or completely avoid.
• Business Analyst developing business requirements automating the license management, inventory, reclamation and approvals for 30+ high cost licenses for the organization with cost saving of over 4 million dollars.
• Reporting of project quality, progress, financing, resource utilization, technical aspects, quality and incentives in daily operations.
• Assisted in the performance of qualitative and quantitative analysis on IT processes and developed process improvement plans and/or process roadmaps.
• Project Management on long-term projects working on development, technical, infrastructure, process improvement and automation including Planning, Scope, Scheduling, Forecasting, Executing, Monitoring and Controlling and Closing.
• Worked with business and product owners to collect process metrics (KPIs, SLAs) and artifacts that demonstrate process compliance and process improvement, in support of performance management and audit activities.
• Business Analysis of vendor framework agreements to review service level agreements and KPI’s and escalating issues both internally and externally with vendors where appropriate.
• Performs IT assessments to determine the client’s current state and recommends improvements to business processes, procedures and IT operational structure of a unit to achieve business goals.
• Analysis of project, program, vendor and business scenarios and reporting recommendations to leadership.
• Participated in Supply Chain process and provided in-put to evaluation team during RFQ, RFP, RFI processes and review.
• Conducted classes and workshops to update IT community on our processes, the tools used, and each person’s role in the process.
• Conducted complete security audits under guidance of Enterprise PMO (EPMO) every 6 months for all users accessing systems as part of Identity and Access Management (IAM) process.
• Business Analyst for creating Excel based data analysis including the use of complex pivot tables, VLOOKUP, VBA Macros and external database query interfaces for generating enterprise wide compliance metrics and customized reporting required for various country legal and regulatory requirements based on end user location.
• Reporting and analysis of Service Delivery functions provided by building custom Excel query functions and Excel Pivot Tables.

Confidential, Warren, Michigan

Business Analyst / Technical Business Analyst / Project Manager / Delivery Lead

Responsibilities:

• Defined processes and tools best suited to each project. Moved between agile, scrum and waterfall approaches depending on project specifics and client goals, creating detailed plans, schedules, and work breakdown structures.
• Owner of the change management and process improvement efforts to optimize the service delivery process using Lean Six Sigma concepts.
• Utilized root cause analysis, corrective actions using high-level analytical skills and troubleshooting to resolve global issues with service delivery activities not meeting corporate based specifications.
• Collected Business Requirements using in part a solid understanding of computing environment, systems engineering concepts, architectural framework diagrams, QA testing, building test plans, test cases, scripts, UAT, systems integration with multiple sources including outside vendors.
• Project Management activities including schedule and cost forecasting of project objectives.
• Developed test plans, test case for Service Delivery and User Acceptance Testing while reporting, root cause analysis and on compliance on past forecasts and events.
• Asset Management for server software, infrastructure, and managing lab environment.
• LAB Manager including hardware, software, network and security concerns for test lab simulating Data Center.

Confidential, Auburn Hills, Michigan

Project Lead

Responsibilities:

• Project Lead for server hardware updates worldwide based on lease schedule of the hardware asset. All projects included Initiation, Collecting Requirements, Planning, Design, Execution, Monitoring and Control and closing because each corporate location had infrastructure, shipping and customer requirements.
• Projects involved operating systems updates worldwide moving to Windows Server 2003 and subsequently Windows Server 2008. Each project after Initiation included requirements collections to coordinate OS updates around possible asset planning issues plus and possible network infrastructure issues preventing updates from completing within change windows schedule. Project Planning, Design, Execution, Monitoring and Control and closing for project provided.
• Project Lead for Symantec Antivirus updates, rollouts and infrastructure.