SUMMARY:

• Sr. Business Analyst with over ten (10) years experience, working across the SDLC of multiple enterprise - wide projects in the Front Office and Middle Office of which over six (6) years were in the Banking Industry and six (6) years in the Transportation and Freight Logistics Industry. In the banking industry, I last worked as a Sr. Business Analyst at Confidential as the Lead BA for Technology & Operations acting as a liaison between Stakeholders and the Technology & Operations team to deploy Confidential ’s TIBCO Business Process Management (BPM) and corresponding ‘Spotfire’ reporting, platforms. I have extensive experience in Regulatory Compliance, working on over 12 projects all of which inspired me into acquiring a from Yale University on the ‘Global Financial Crisis’.
• While studying Information Systems technology at McGill, I commenced my career at Insight Canada, a $4billion Fortune 500 Hardware & Software company, where I underwent extensive Product Knowledge which lent me a well-grounded foundation as a Subject Matter Expert across different technologies before moving into the Transportation Industry with Trans-pro Freight Logistics where I acquired a perfect understanding of the entire Transportation Logistics industry - first as a Freight forwarder & broker, then as a Business Analyst. My experience at Ganz (Webkinz), where I built artificially intelligent games in a
• Use-Case-driven and Agile environment has been instrumental to the quality of my Data Mapping, Process Mapping, UML and Use Case experience. My Executive MBA at Queen's University accentuates my Quantitative, Analytical, Team-building,, Decision Modelling and Executive Collaboration skills. My experiences at RBC, Confidential & EY, have given me the opportunity to work directly with Executive Management and Stakeholders while leading teams of Business Analysts working end-to-end across the SDLC and PMLC in the financial industry and government.

PROFESSIONAL EXPERIENCE:

Confidential

Responsibilities:

• Worked across the Systems Development Life Cycle of the freight and logistics application.
• Led the Requirements Management Planning process.
• Established Strategic Plans; Validated the Project; Identified the major needs for the project; Outlined the conceptual design and clearly communicated the Future State.
• Drafted the Project Plan; Estimated initial costs, and wrote the Project Charter, then Requirements Document.
• Wrote the Requirements and Functional Requirements documents..
• Demonstrated strong technical and business aptitude and applied my Subject Matter Expertise in ios, apk, j2se, j2me to create innovative solutions.
• Built Data Analytics and Dashboards
• Ensured the successful completion of project with high quality and within scope of time & budget.
• Wrote the Test Cases.
• Performed the Systems Integration Testing, Got sign-offs and promoted the code to production.
• Wrote the webservices / Api for the builds
• Managed UAT, got signoffs, promoted the code to production and wrote the User Manuals.

Confidential

Senior Business Analyst

Responsibilities:

• Providing and conveying analytics and performance metrics on the project portfolio to Senior Management
• Tracking, monitoring and reporting all significant gaps and gap-analysis on projects.
• Delivering releases and providing production support
• Conducting deep financial analysis of the project portfolio, identifying overspending gaps & opportunities.
• Subject Matter Expert on the TIBCO CRM & BPM tool and corresponding TIBCO Spotfire Business Intelligence reporting tool & dashboard.
• Diligently and meticulously applying excellent skills and experience towards communicating solutions and requirements to the business partner and the Project Management Office.
• Delivering releases and providing production support or participate in projects as needed.
• Supporting program area and utilizing the software as well as assisting in resolution of issues including recording of details and identification of root causes and workarounds.
• Working on releases including gathering and documenting business requirements, and business processes.
• Supporting and performing quality assurance, and assisting with change management activities.
• Working in an agile methodology.
• Supporting development activities including managing the product backlog and user stories.

Confidential, Mississauga, Ontario

Sr. Business Process Analyst

Responsibilities:

• Scoped the project during the Initialization & Planning stage, including determining and documenting the specific project goals, deliverables, tasks, costs and deadlines.
• Worked across the Systems Development Life Cycle of the projects.
• Validated the Project; Identified the major needs for the project; Outlined the conceptual design.
• Drafted the Project Plan; Estimated initial costs, and wrote the Project Charter, then Requirements Document.
• Performed the Systems Integration Testing, Got sign-offs and promoted the code to production.
• Worked on a variety of projects in iOS, apk, j2se
• Wrote the webservices / Api for the builds.
• Performed the Systems Integration Testing, Got sign-offs and promoted the code to production.
• Worked end-to-end across the SDLC of the project.

Confidential

Senior Business Analyst/Team Lead

Responsibilities:

• As lead BA, Support for Technology & Operation Reporting directly to my STO (Senior Technology Office and LTO (Lead Technology Officer) and liaising with those of our technology partners.
• Providing and conveying analytical information and performance metrics on the project portfolio to Senior Management
• Tracking, monitoring and reporting all significant gaps and gap-analysis on projects.
• Conducting deep financial analysis of the project portfolio, identifying overspend, underspend and areas of opportunity.
• Subject Matter Expert on the TIBCO CRM & BPM tool and corresponding TIBCO Spotfire Business Intelligence reporting tool & dashboard.
• As lead B.A. Technology & Operations, I diligently and meticulously applied excellent skills and experience towards communicating solutions and requirements to the business partner and the internal technology team.
• Extensively used Business Process Model and Notation (BPMN 2.0) to provide the business with the understanding of their internal business procedures using graphical notation.
• Documenting requirements including extensively using UML, Activity and Process Flow diagrams.
• Scoping projects during the Initialization & Planning stage, including determining and documenting the specific project goals, deliverables, tasks, costs and deadlines.

Confidential

Business Systems Analyst

Responsibilities:

• Worked across the Systems Development Life Cycle of the projects.
• Led the Requirements Management Planning process of all apps and the organizational Transformation efforts.
• Established Strategic Plans; Validated the Project; Identified the major needs for the project; Outlined the conceptual design and clearly communicated the Future State.
• Drafted the Project Plan; Estimated initial costs and benefits and wrote the Project Charter.
• Demonstrated strong technical and business aptitude and applied my Subject Matter Expertise in ios, apk, j2se, j2me to create innovative solutions.
• Built Data Analytics and Dashboards
• Ensured the successful completion of project with high quality and within scope of time & budget.
• Managed UAT, got signoffs, promoted the code to production and wrote the User Manuals.

Confidential

Senior Business Analyst Consultant/Team Lead

Responsibilities:

• Providing analytics, reporting, project portfolio governance and oversight to the V.P Special Projects who presented them to the Steering Committee.
• Providing and conveying analytical information and performance metrics on the project portfolio to Senior Management
• Tracking, monitoring and reporting all significant gaps and gap-analysis on projects.
• Conducting deep financial analysis of the project portfolio, identifying overspend, underspend and areas of opportunity.
• Validated the Project; Identified the major needs for the project; Outlined the conceptual design.
• Drafted the Project Plan; Estimated initial costs and benefits and wrote the Project Charter.
• Analyzed and decomposed Government Regulatory Compliance Requirements using Swimlanes for easy presentation of the Business Case.
• Once the funding was met, I evaluated the different types of database management system products to determine which best fit our needs.
• Wrote the Requirements for the FBAR and FATCA user interaction and performed the User Acceptability Testing.
• Extensively created UML and Flowcharting diagrams using MS Visio.

Confidential

Senior Business Analyst for Fraud & Electronic Monitoring (Oracle Mantas)

Responsibilities:

• Creating Requirements Documents, then Traceability Matrix Documents to monitor post-access security files ingested daily for Fraud & Electronic Monitoring (F&EM) and mapping them to TSYS and the EDW for storage (including mapping over 200 files for ingestion).
• Overseeing the end-to-end Maintenance & Support process for AML (Anti-Money Laundering) Oracle Mantas
• Supporting designated Application Support Development Managers (ASDM).
• Extensively applied Data Mapping and Data Extraction. .
• Extensively creating diagrams using MS Visio.
• Writing Requirements, Change Request documents; Requirements Management Plans; Traceability Matrix document, and Functional Specification documents.

Confidential

Responsibilities:

• Working closely in an Agile Software development environment with the Project Managers and ASDM’s in the Capital Market.
• Eliciting Requirements from Stakeholders and the Business.
• Writing Requirements Documents; Writing Functional Requirements Document (FRD’s).
• Holding JAD sessions, Walkthroughs, and leading Change Management Meetings.
• Analyzing Scoring modules, Credit requirements per province.
• Writing Request for Proposal (RFP) for a new platform for F&EM (Fraud & Electronic Monitoring) using i-flex (Oracle Manta)
• Extensively analyzing TYSY ingestion files for Fraud & Electronic Monitoring.
• Reviewing, analyzing and evaluating detailed business and functional requirements, documentation, process flows, activity diagrams and Swimlane documents to contribute to the development of project plans including project charter, project deliverables, cost/ benefits analysis and timeline estimates.
• Leading the Organizational Transformation efforts.
• Logging, tracking and updating defects in the HPQC.
• Identifying and documenting issues, risks, dependencies, and assumptions.

Confidential

Business Analyst

Responsibilities:

• Leading deployments, working closely with multiple Project Managers and Business Analysts in an Agile-scrum methodology, Writing Business Requirements Document (BRD’s), Writing Functional Requirements Document (FRD’s), Client-facing - eliciting requirements, Configuring, Creating Business Validation Rules (Systems Design & Implementation), Project Charter & Planning, Creation of Test Cases,, Implementation, Deployment, Demonstration/ Walk-through with Client and leading Change Management Meetings

Confidential

Senior Business Analyst/Team Lead

Responsibilities:

• Worked end-to-end on their Freight Forwarding app.
• Eliciting Requirements from Stakeholders and the Business.
• Writing Requirements Documents; Writing Functional Requirements Document (FRD’s).
• Holding JAD sessions, Walkthroughs, and leading Change Management Meetings.
• Drafted the Project Plan; Estimated initial costs and benefits and wrote the Project Charter.
• Demonstrated strong technical and business aptitude and applied my Subject Matter Expertise in ios, apk, j2se, j2me to create innovative solutions.
• Built Data Analytics and Dashboards
• Ensured the successful completion of project with high quality and within scope of time & budget.
• Managed UAT, got signoffs, promoted the code to production and wrote the User Manuals.

Confidential

Business Analyst

Responsibilities:

• Worked across the Systems Development Life Cycle of their freight and logistics application.
• Led the Requirements Management Planning process of all apps and the organizational Transformation efforts.
• Established Strategic Plans; Validated the Project; Identified the major needs for the project; Outlined the conceptual design and clearly communicated the Future State.
• Drafted the Project Plan; Estimated initial costs and benefits and wrote the Project Charter.
• Demonstrated strong technical and business aptitude and applied my Subject Matter Expertise in ios, apk, j2se, j2me to create innovative solutions.
• Built Data Analytics and Dashboards
• Ensured the successful completion of project with high quality and within scope of time & budget.
• Managed UAT, got signoffs, promoted the code to production and wrote the User Manuals.

Confidential

Agent / Broker

Responsibilities:

• Booking loads and matching trucks to pick up the loads using Transcore LoadLink and Getloaded.com
• Maintaining contact with the customer throughout the duration of the order.
• Analyzing the wide array of carriers that are available and their capabilities in order to match them.
• Contacting carriers in order to negotiate needed equipment, price, and expectations.
• Appointment management and scheduling.
• Optimizing the company’s profit margin without compromising service or losing clients.
• Building strong relationships with the carriers.
• Working with the Operations Manager, Sales, and/or Administrations in order to resolve issues.
• Timely and accurate completion of Key Performance Indicators (KPI) and reports for all carrier related issues.
• Negotiating additional charges with carriers and assisting to maintain the accuracy of their information.
• Booking intermodal freight over rail & trucks and across Canada and US.
• Ensuring and arranging proper border crossing by collaborating with custom brokers and pre-certified truckers.
• Understanding current industry market conditions and communicating any carrier issues of impact
• Having a complete and thorough understanding of the needs of the Customer and how the Company’s services.
• Continuously reviewing and evaluating the total transportation performance and establishing proper measures of performance; counsels management as to execution of programs.
• Assisting Carrier Development by providing new carrier information package and qualifying.
• Receiving, analyzing and process booking information from the Customer in order to identify and confirm the appropriate routes, verify the service requirements, and enter the information into the TMS.
• Drafting timely brochures, manuals, sales strategies and promoting & projecting the companies’ image.
• Identifying appropriate contract terms, pricing, and resource utilization to meet net income projections.