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SUMMARY:

Dedicated auditing and accounting professional with the accomplished ability to work independently and as a team member, to successfully achieve project goals and objectives; diligently monitors budgetary matters to achieve financial accountability and transparency.

TECHNICAL SKILLS:

Skills: Expert recordkeeping Microsoft Office Google Documents Highly Analytical QuickBooks

PROFESSIONAL EXPERIENCE:

Confidential

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Responsibilities:

Monitored new trends and technologies as they applied to audit areas
Planned and executed operational audits of various business area using risk - based audit methodology
Systematically prepared documents and assembled financial statements
Verified company controls were compliance with established policies by auditing stores and warehouses
Completed regulatory, pre-implementation and risk-based audits to achieve business objectives

Confidential

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Responsibilities:

Monitored new trends and technologies as they applied to audit areas
Planned and executed operational audits of various business area using risk-based audit methodology
Systematically prepared documents and assembled financial statements
Verified company controls were compliance with established policies by auditing stores and warehouses
Completed regulatory, pre-implementation and risk-based audits to achieve business objectives

Confidential

Claims Examiner

Responsibilities:

Obtained relevant evidence and information regarding suspicious claims.
Investigated any potentially fraudulent claims with a focus on thoroughness, quality and cost control.
Conducted claim and estimate re-inspections.
Obtained all necessary information to complete proper evaluation of death claims.
Completed required investigations on referred files in a timely manner.
Reviewed data to verify the validity of claims.

Confidential

Customer Service Specialist

Responsibilities:

Provided accurate and appropriate information in response to customer inquiries.
Addressed customer service inquiries in a timely and accurate fashion.
Maintained up-to-date records at all times.
Developed effective relationships with all call center departments through clear communication.
Built customer loyalty by placing follow-up calls for customers who reported product issues.
Achieved customer satisfaction rating of 97% within3 months, exceeding corporate target.
Properly directed inbound calls in phone queues to improve call months, exceeding corporate target.
Made reasonable procedure exceptions to accommodate unusual customer requests.
Collected customer feedback and made process changes to exceed customer satisfaction goals.

Confidential

CLaims Assistant

Responsibilities:

Obtained relevant evidence and information regarding suspicious claims.
Managed a caseload of10vendors each quarter.
Mentorednew members of the claim staff.
Identified and collected evidence and determined its value to a specific claim.
Conducted claim and estimate re-inspections.
Communicated with insured individuals to explain audit classifications and computations.
Investigated claims, conducted field audits, determined losses and reported findings.
Obtained all necessary information to complete proper evaluation of injury claims.
Reviewed data to verify the validity of claims.
Drafted statement of loss to summarize damages, payments and underlying policy coverage.
Conducted claim and estimate re-inspections.

Confidential

Account clerk

Responsibilities:

Planned travel arrangements for allexecutives and staff.
Served as central point of contact for all outside vendors needing to gain access to the building.
Properly routed agreements, contracts and invoices through the signature process.
Received and screened a high volume of internal and external communications, including email and mail.
Executed financial due diligence and created a valuation model to establish enterprise value and purchase price.
Calculated figures such as discounts, percentage allocations and credits.
Verified details of transactions, including funds received and total account balances.
Coded the general ledger and processed vendor invoice payments.
Balanced batch summary reports for verification and approval.
Conducted month-end balance sheet reviews and reconciled any variances.
Rectified escalated accounts payable issues from employees and vendors.
Deposited third party checks, as well as monthly reserve transfers.
Calculated figures such as discounts, percentage allocations and credits.
Processed invoices per month for a large-scale organization.