SUMMARY

• Over 7 years of experience as a Business Analyst in diverse industry sectors including Mortgage, Health Care and Banking.
• Experienced in gathering user requirements, analyzing and preparing Project Deliverables and proposed changes for process improvement.
• Demonstrated ability to work actively in different phases of Software Development Life Cycle (SDLC) using Agile, Rational Unified Process(RUP) and Waterfall methodologies.
• Comprehensive understanding of the Organizational Framework that help to map the AS - IS and TO-BE model using the GAP Analysis and plan and monitor effective approach to build/buy solutions to the business problems/needs/opportunities.
• Skilled at performing GAP analysis, SWOTanalysis, Cost benefitanalysis and FeasibilityAnalysis.
• Experience with IMPACTSystem (vendor HIS) Incident Management System Module (IMS) and Management of change module (MOC) deployments.
• Highly proficient in working with users and stakeholders to elicit, analyze, communicate and validate requirements using JAD, JAR, and Brainstorming sessions.
• Excellent Documentation skills to generate Business Requirement Document (BRD), Functional Specification Document (FSD), Technical Design Document and Project Charter.
• Experience with Project Management tools and techniques.
• Excellent knowledge of various requirement elicitation techniques.
• Expertise in creating UML based Modeling views like Activity/ Use Case/Data Flow/Business Flow /Navigational Flow/Wire Frame diagrams using Rational Products & MS Visio
• Extensive use of the BABOK guidelines and practices.
• Extensive knowledge of UML modeling, Drawing Sequence Diagrams, Flow diagram and Activity diagram using tools such as Microsoft Visio and Rational Rose.
• Experience in Creating TestPlan, Test Case, Test Procedures and Test Metrics.
• Experience in GUI, Functionality, System, Integration, Database and Performance Testing.
• Experience in the management of Resource Planning Models.
• Ability to perform Data Mapping and Data Migration.
• Expert in testing and debugging GUI and Multi-Applications environment and automated testing using Quick Test Pro 6.5/8.0 on Windows and UNIX Environment.
• Experienced in managing Change Request in various phases of SDLC.
• Experienced in Application Development,Web 2.0, E-Commerce, GUI, Infrastructure and Operations.
• Managed E-Commerce websites using Web2.0 open source technology such as XHTML, AJAX, PHP, MySQL, and CSS2.
• Effective Project Scope Change Management and Configuration Change Management.
• Facilitated JAD sessions for RequirementAnalysis, Risk analysis, adaptability and FeasibilityStudies with various stakeholders to identify business critical and high-risk areas of the application.
• Allocated resources from SME groups, coordinated interactions with customers and users for Problem Analysis, identifying business risks and rules, and documenting business requirements.
• Experience with MS Dynamics CRM applications.
• Excellent and proven track record of Defining and Executing key analysis with minimal supervision.

TECHNICAL SKILLS

Databases: MS SQL, MS Access, Oracle

Languages: SQL, .NET, C#, Java J2EE

Methodologies: SDLC, RUP, UML, Waterfall, Agile

Testing Tools: Test Director, HP Quality Center, HP (QTP), Irise

Operating Systems: Windows 95/98/2000/XP/Vista/NT/7

Project Management: MS Office Suite 2007, 2010 (Microsoft Word, Microsoft PowerPoint, Microsoft Excel), MS Project, Microsoft SQL Server

Change Management: Rational Rose, Test Director, Requisite Pro

Business Modeling Tools: MS Visio, Rational Rose

Additional Skills: Business Analysis, Business Process Modeling

PROFESSIONAL EXPERIENCE

Confidential, St.Cloud, MN

Sr. Business Analyst

Responsibilities:

• Wrote test plans and test cases based on the business requirements which involved market risk analysis, structured products, documentation, value at risk, risk and return optimization.
• JAD Sessions, ISA team meetings, vendor meetings for third party application management.
• Evaluated business requirements for enterprise business application integration while delivering New / Modified enhancements
• Monitored progress against business functionality, requested objectives to ensure that projects meet the specific release criteria
• Developed requirement reports for day-to-day to reduce duplicity of work.
• Worked with ISA- internal security, stakeholder, application developer team in knowing what project manager required
• Highlighted any potential risks to the environment by categorized them in risk
• Involved in the meetings with business process owners, SME (subject matter experts), and Security Audit team for requirements gathering and verification stage
• Wrote Use Cases and produce Activity diagrams, Develop requirements specifications and Documentations
• Worked directly with the project managers, and Internal security team to ensure clear communications on requirements and defect reports
• Interacted with other team’s thorough JAD, walkthroughs, teleconferences, meetings etc. to resolve various issues
• Validated the scripts that they executed correctly and meets the scenario description and Participate in development projects as advisor in the area of business and systems use
• Develop impact and preliminary analyses, and participate actively in their implementation
• Support account managers and clients in their decision-making by carrying out research, analyses and recommendations
• Daily Matrices report creation on the basis of application usage
• Observe the standards and procedures established by the project office and Track business needs during development phases
• Develop testing strategies and verification scenarios
• Defined business processes and Proposed new or improved processes with Validated new processes with the business process owners
• Organized and supervised the system based on operations processes
• Analyzed change and update requests, Coordinated the execution of tests and integration within the module
• Provided user support and Analyzed user requirements and training to new hires
• Reconciliation system log files of onboarding more than 500 application
• Implemented an Enterprise Risk Management (ERP) framework for assessing and addressing risks and opportunities
• Analyzed current enterprise risk profile and identified emerging risks
• Entitlement Verification Project manually for Continuity of Business
• Mainframe application's auditable log file audit
• Applications Development Information Security Support and Project Delivery Support

Environment: MS Office Suite2013, MS Visio, Windows,Share Point 2010, Sybase, Business Objects, Share Point 2010,Oracle, Mainframe, SQL Server, XML,.NET, ASP.NET, MS Project 2007.

Confidential, Norfolk, VA

Sr. Business Analyst

Responsibilities:

• Highly involved in creation of Business Case, and Project Charter
• Analyzed the business needs of clients and stakeholders to help identify business problems and propose solutions using Elicitation Techniques.
• Prepared and analyzedAS IS and TO BE in the existing architecture and performed Gap Analysis
• Created Workflow scenarios, Designed new process flows, documented the Business Process and various Business Scenarios/activities of the business from the conceptual to procedural level.
• Conducted various elicitation techniques using interview, market research, and brainstorming sessions.
• Schedule weekly calls with clients and based on that prepared Meeting minutes.
• Coordinate with client and manage their business needs.
• The iRise simulation was used to ensure a full understanding of functionality as well as look and feel requirements with the business and technology teams, and was also leveraged for demonstrations to the management and development teams.
• Extensive knowledge about Business Process Modelling and Process Mapping. Routing application to which Server and which Database it should go, using Smart Queuing.
• Developing the Proto type and preparing the Process flow diagram using iRise.
• Managed change and enhancement requests usingRational Clear Quest.
• Worked on Identity and Access Managementfor the company hierarchy.
• Interacted with Subject Matter Experts (SME’s) of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around Agile Methodology.
• Shared SRS with developers and testers.
• Prepared Pictorial Use Cases Diagram, Sipoc Diagram, Swim Lane Diagram, and High-level Process flow Diagram using MS Visio and MS Word. In addition, have strong exposure and ability to analyse Activity Diagrams, Sequence Diagrams.
• Created Change Requests records in Rational Clear Case for making changes in the Business Document
• Implemented Software Quality Assurance development policies, test procedures and testing methodologies, wrote Test Plans according to Business Specifications and design documents.
• Helped in creating test cases for the system. Develop and Implement test cases on the GUI interfaces to ensure that requirements were met.
• Wrote standard and complex SQL queries using MS SQL Server and also in Mainframe for data validation process.
• Exposed to entire Defect Life Cycle from opening a defect to closing a defect
• Implementation of system enhancements and conversions which included developing detailed documentation for training and testing.
• Exposure to SQLscripting
• Wrote standard and complex SQL queries in Mainframe for data validation process.
• Exposure to J2EE environment for User Interface.

Environment: MS Office Suite2007, MS Visio, Windows, iRise, Quick Test Pro, Crystal Reports,Share Point 2010, Sybase, Business Objects, Share Point 2010,Oracle, Mainframe, SQL Server, SAS, SQL, XML,.NET, ASP.NET, Java Scripts,MS Project 2007.

Confidential, Mount Laurel, NJ

Business Analyst

Responsibilities:

• CoordinatedJAD, RAD, DRP sessionsto understand theuser requirements and also their system's implementation.
• Demonstrated experience in Waterfall methodology activities for Requirements and Analysis phases.
• Was Able to understandbusinessgoals andbusinesscontext and translated them into technical specifications
• Demonstrated experience defining impacts of conversions,businessrules, and configuration decisions on downstream systems and interfaces.
• Assisted in the documentation of requirements for the Guidewire Claim Center claims management system as a business analyst.
• Used the knowledge of Claim Center and past Workers Comp projects to assist the business units in defining needs and requirements
• Handling functional operations in middle office and back end office and, coordinating with the team lead.
• Worked in a shared services environment with understanding of SOA.
• Experienced in web services conceptsand support utilities, related database utilities.
• Performing Feasibility Analysis and Scope Project.
• Planning Project Strategyand recommending AlternativeSolutions to the Business.
• Demonstrated understanding and experience with ETL, Stored Procedures, and Queries.
• Involved in gathering requirements, identifying and preparing Use Case specification documents, creatingTrace-ability matrixand tagging it in the Rational Requisite Pro.
• DevelopedUse Casediagrams,businessflowdiagrams,Activity/Statediagrams andSequence diagramsusing Rational Rose so that developers and other stakeholders can understand thebusinessprocess.
• Experienced with Identity and Access Management defining roles and permission.
• Identified and documentedissues, riskandgaps, their descriptions, their impact and provided recommendation and alternatives to develop the application to meet the user requirements.
• Exposure toRational Roseto trackProject status,monitorworkloadanddetect issuesincluding defect submissions and enhancement requests.
• Synchronized and prioritized relevantdefectsandenhancement/systemrequests based onbusinessrequirements, allowing sufficient time frame to ensure accuracy and consider deadlines.
• Worked on analysis, design and testing of Startschema implementationfor theFinancial Data Martimplementation.
• Performed extensivedata analysis and data integritytesting for loading and validation of the data set output.
• Wrote standard and complex SQL queries using MS SQL Server and also in Mainframe for data validation process.
• Wrote requirements for various reports to be generated and migrated.
• Maintain documentation related to difficulties, complexities and anomalies that may arise duringtheETL process.
• Regularlyfollowed up withDevelopment Teamto discussdiscrepancies identified duringtesting.
• Served as a liaison between the users, facilitators and the project team as a team lead.
• Involved in the development of Project Plan in conjunction with theBusinessand IT areas.
• Participated in User Acceptance Testing andBusiness-to-BusinessTransaction testing for the project.
• Managed change and enhancement requests usingRational Clear Quest.
• Supported forthe creation of test plans and the debugging of problems.

Environment: Unix, Mainframe, Caliber, Rational Rose,Crystal Reports,Share Point 2010, Rational Requisite Pro, Rational Clear Case, UML, QTP, VB Script, MS Project 2007, MS Office 2007, DB2, MS SQL Server, Windows Server, Windows XP

Confidential, San Diego, CA

Business Analyst

Responsibilities:

• Acted as a primary contact in all the phases of Software Development Life Cycle SDLC, including Quality AssuranceTesting, Performance & User Acceptance testing.
• Conducted JAD sessions with the management, users and other stakeholders for open and pending issues to develop specifications.
• Performed GAP analysis for ICD codes and EDI with the 4010 StructureforEDI 834, 835,837 Transactions.
• Responsible for the full HIPAA compliance lifecycle life cycle from gap analysis, mapping, implementation and testing for processing of Medicaid and Medicare Claims.
• Extensively involved in gathering requirements for implementing NPI.
• Implemented NPI for transactions 837, 834, 820, 835
• Gathered business requirements from the users, both in terms of enhancements to existing systems and in entirely new applications.
• Developed gap analysis document, logical and physical design and remediation plan
• Developed high level system models by analyzing the existing models and incorporating the suggested changes.
• Helped create the 'Business Glossary' to facilitate efficient understanding of the business process amongst the other teams.
• Assisted in creation of the Functional Design Document from the Business Requirements Document which was used as the reference by the development team while preparing the design and held the responsibility of the required data setup for unit testing
• Worked on the EDI 834, 835,837file load through MMS (Membership maintenance sub-system)
• Recognized as a subject-matter expert in Workers' Compensation, Medicare, and Medicaid regulatory interpretation and the translation of policy into information technology systems.
• Analyzed and evaluated User Interface Designs, Technical Design Documents and Quality Assurance Test Conditions the performance of the application from various dimensions.
• Performed the User Acceptance Testing (UAT) with the testing team.
• Testing - Developed Test Scripts using Test Director/Quality Center and coordinated with developers to quickly resolve the defects associated with them for EDI 834, 835,837 Transactions.

Environment: MSMumps Cache, IDX, MS Visio, Word, Excel, PowerPoint, CMMI, Rational Rose, Requisite Pro, Clear Case, Clear Quest, SQL, Oracle, DOORS,SOX.

Confidential, NY

Business Analyst

Responsibilities:

• Reviewed and analyzed the business requirements document to derive the functional specifications document and assisted in the preparation of System Requirement Specifications.
• Participated in requirement gathering for the COTS software package.
• Facilitated functional requirement gathering from system users and prepared business requirement documents (BRD).
• Co-authored detailed Functional Specification Document.
• Responsible for gathering requirements from users and performing data mapping on the application and testing the application as per the specs.
• Data Mapping of Pro-V Care profiles against Physicians and Pharmacists Database.
• Prepared Use Case scenarios for a clear understanding between the vision document and stakeholders using MS Visio.
• Created WBS, Project Schedule and Project Timelines using MS Project.
• Maintained the Requirements Tractability Matrix (RTM).
• Used the guidelines and artifacts of Rational Unified Process (RUP) to strategize the Implementation of Rational Unified Process effort in different iterations and phases of the SDLC.
• Performed GAP analysis.
• Participant in different phases of STLC.
• Understood the Business Logic, User Requirements and test-objectives to develop Use Case, Test plans, Test cases, Scenarios.
• Highly involved with Unit testing, System testing and Integration testing.
• Coordinated UAT.
• Developed and maintained quality procedures and ensured that appropriate documentation was in place.
• Responsible for conducting weekly meetings with stakeholders and production group in order to meet milestones and highlight areas of concern.

Environment: MS Access and MS Excel 2007, Share Point 2007,UML, MS SQL Server 2008,VB.NET, ASP.NET, Rational Rose Requisite Pro, MS Visio2005,Rational Tools(ClearCase),COTS, HTML,Load runner 8.0, Oracle, Win Runner 8.6, Test Director 8.0.MS Project 2007

Confidential, Bradenton, FL

Business Analyst

Responsibilities:

• Work closely with the Business owners to gather their financial needs
• Organize information and develop business cases offering recommendations to clients
• Facilitate and gather requirements and create Use Cases by extensive requirement gathering sessions and JAD sessions
• Extensive experience in Oracle Configurator developer - User Interface Design, Rules & Functional Companions
• Extensive knowledge in Oracle ERP Application modules such as BOM, Inventory, Order Management, Quoting
• Strong in object oriented design and development - Java, JSPs, Servlets.
• Use the guidelines and artifacts of the Rational Unified Process (RUP) and Zachman framework to strategize the implementation of Rational Unified Process efforts in different iterations and phases of the Software Development Life Cycle
• Work extensively with the QA team for designing Test Plan and Test Cases for the User Acceptance testing (UAT)
• Work in SQL and Oracle dealing with extraction, analysis and processing of SQL Queries
• Create Use Case specifications, Business Flow diagrams, Activity/state diagram and Sequence diagram using Rational Rose, so the developers and other stakeholders can understand the business process according to their perspective with possible alternate scenarios
• Managed change and enhancement requests usingRational Clear Quest.
• Facilitate in the overall management of the projects including risk analysis and mitigation, status reports, client presentations, defining milestone deliverables and establishing critical success factors

Environment: Oracle, Rational Rose, RequisitePro, Rational Clear Case, Feasibility Analysis, Risk Analysis and Gap Analysis, RUP, UML, SQL, MS-Office, MS Project2003, MS Visio

Confidential

Business Analyst/Quality Assurance

Responsibilities:

• Responsible for requirement and design documentation review, identification of Customer Management software anomalies and test results, customer interaction and IT management
• Rapid Application Development (RAD) principle was used in acute functionalities to design, document and manage requirements throughout the life cycle of the project, including definition, design and testing phases
• Involved in meetings and workshops to discuss high level requirements and developed User Requirements Specification Document (URD)
• Conducted GAP Analysis in understanding how the upgraded system carries out the business functions and assists in ensuring the timely and effective implementation
• Conducted feasibility study and performed impact analysis for proposed enhancements
• Responsible for implementing the Key process areas and proactively working for Revenue Cycle improvements
• Managed Version Control, each version of the application was stored in Clear case and necessary modifications, updates and analysis was done
• Worked closely with Developers and User Representatives, participated in the product design process including specifications, end-user reviews and application walk-through
• Developed business use cases in most instances, worked extensively on Rational RequisitePro in gathering user Requirements, manage Workflows and elicit Communication plans
• Generated Use Case diagrams using Visio to depict process flows, timelines and cost-benefit models
• AnalyzedER diagrams for depicting entity relationships and mapped them to relational database
• Configured test environment for specific test cases, created test data, executed automated or manual unit tests, documented results and updated defect-tracking systems
• Used Test Director to invoke the scripts, initially performed the baseline testing, organized all the scripts systematically and generated reports
• QueriedOracle Databases to verify test case results. Randomly executed test scripts developed by QA team to check main functionality of application
• Interacted with Development and QA Team to ensure overall quality and scalability of the software

Environment: Java/J2EE, XML 1.0, HTML, Main Frame Oracle 10g, Rational Requisite Pro V7.1, Rational ClearCase V7.1, Rational Rose V7.1, MS Office, MS Project, MS Visio, UML2.2, RUP, SOA, SOAP, RAD.