SUMMARY

• Business Systems Analyst with 7+ years of experience in Information Technology, Semi - conductors and Financial Services Sector.
• Skills include defining Business Process Analysis reports, Business Process Reengineering, Requirements Gathering, Data Analysis and Process Modeling.
• Project Management experience includes client management, customer interaction, scope definition, project planning, change control, Project Scope Change Management.
• Comprehensive experience in Feasibility studies, AS IS and To BE analysis, GAP analysis, Variance analysis, Impact analysis and Risk analysis
• Extensive experience in Business Requirements gathering and documenting Product Definition Document (PDD), Business Requirement document (BRD), Functional Requirement Document (FRD), Software/Technical Requirement Specification (SRS) across the deliverables of a project
• Effective Business Analyst (BA/BSA/PM) professional leading business project requirements and being the interface to IT. Proficient in methodology for SDLC and PMLC. Supported the creation of applications using JAD, AGILE and Waterfall methodologies.
• Demonstrated ability to interface across organizations to identify and resolve technical and IT Process problems during all phase of projects leading to timely delivery.
• Good exposure to Financial Business processes and Master Data Management.
• Post Go-live support using ticket management tools like OTRS and Remedy.
• Experience working at Portfolio and Project levels in creating requirements aligning with different teams. Ability to influence partners, stakeholders and project teams through collaborative communication, engagement and project risk reporting.
• Created Business Requirements Documents, Business Cases, Process Maps, Solution Designs, Functional Requirements Documents, Gap Analysis Documents, Requirements Version Control.
• Experience with tools like Requisite- Pro, and HPQC for managing test scenarios and test plans, JIRA for issue tracking, requirements version control.
• Worked with local and geographically dispersed sales, product and engineering teams on cross functional projects

TECHNICAL SKILLS

• SAP FICO
• SAP BW
• MS Word
• MS Excel
• MS PowerPoint
• Tally
• RUP
• UML
• Word
• Excel
• PowerPoint
• Project
• Visio
• Sharepoint
• Lotus Notes
• QA testing - HPQC
• Oracle
• SQL

PROFESSIONAL EXPERIENCE

Confidential, San Jose, CA

Business Analyst

Responsibilities:

• Liaised with business and functional owner during risk engineering and high-level review sessions to derive and execute action plans, meeting deadlines and standards.
• Interfaced with business users to prepare and update Business Process Requirements (BPR) and Software System Requirements (SSR). Created test cases and test scripts.
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.
• Prioritized outstanding defects and system problems, ensuring accuracy and deadlines were met.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams and ER Diagrams in MS Project.
• Designing and customizing data models for Data warehouse supporting data from multiple sources.
• Worked on Master Data Management (MDM) by consolidating master data from heterogeneous resources into centralised repository.
• Assisted in the development, design and implementation of new relational or multi-dimensional databases, including the analysis of user needs.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Worked with System Verification and testing group to implement integration between DOORS and HP Quality Center.
• Conducted JAD sessions with management, SME, vendors, users and other stakeholders for open and pending issues.
• Performed GAP analysis of business rules, business and system process flows, user administration, and requirements.
• Developed use case with UML for new product functionality. Updated SOPs.
• Documented Software System Requirements (SSR) and BPR for SAP ECC 6.0 and BW teams.
• Updated System Change Request (SCR) forms for Product Data Management (PDM).
• Applied change requests, versions, and addendums.
• Worked on OTRS for IT system production support tickets resolution.

Confidential, Plano, TX

Business Systems Analyst

Responsibilities:

• Gathered high-level requirement for all the external projects in a release.
• Involved in Risk Assessment for each project.
• Facilitated JAD sessions with SMEs and business analysts from other feeder systems for a detailed analysis and a better understanding of impact of various projects on each other.
• Negotiated with teams from projects to decide if modules should be implemented independently, or Parallely
• Extracted data from Oracle database with MS Access, and performed SQL query, data analysis and verification.
• Created functional requirement documents for the impacting projects
• Performed criteria table updates for each project.
• Updated the impacted MS Access tables.
• Worked extensively with MS Excel and MS access
• Analysis of business requirements and system requirements of the client and also for Property and casualty modules
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Responsible for gathering requirements from users in operations group and performing data mapping for the application, confirm and vacillating the requirement at time of BA testing.
• Performed User Acceptance Testing (UAT) for variousweb basedand database related applications.
• Facilitated and led JAD sessions aimed at functional requirement walkthroughs for all the impacting projects and updated the documents based on recommendations (if any).
• Conducted JAD sessions, created Use Cases, work flows, screen shots and Power Point presentations for theWeb Applications.
• Created UAT plans with several test cases for each project to ensure that the system runs smoothly after the proposed enhancements or changes have been made.
• Provided data modelling support for numerous strategic application development projects.
• Worked on MDM to improve business process efficiency by delivering reliable master data to operational systems.
• Reviewed test results and coordinated with testing and development team to correct the issues.
• Developed timelines for project delivery, and managed projects/resources
• Responsible for preparing Business Requirement Document (BRD) and then translating into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Documented and delivered Functional Specification Document to the project team.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project.
• Interacting with the developers on resolving the reported bugs and various technical issues.
• Assisted the QA team in designing the Test Plan and Test Cases for User Acceptance testing.

Confidential

Functional Analyst

Responsibilities:

• Participated in Blueprint to Go Live phase of the SAP 6.0 Environment implementation
• Responsible for data migration strategy ensuring data integrity and successful migration between the old and the new system. Adapt using Gap Analysis techniques to gain a clear understanding of the AS IS of the system and additionally gain new user scenarios to understand the potential TO BE system
• Facilitated JAD sessions to analyse the system requirements and writing the initial set of requirements for the system
• Involved in Design review, Requirements review, and Test Plan meetings. Analyzed and translated business requirements into system specifications utilizing UML methodology.
• Directed and managed the Change Control Request process for the project as a whole by facilitating group meetings.
• Provided after go live support using Support Ticket Management Tool - Remedy.
• Performed design reviews for Report Generation for respective SBUs.
• Responsible for creation/designing of customized reports relating all sub-modules GL, AP, AR, FA, Controlling. Execute the UAT and collect the feedback, defect and share it Business and Tech team.
• Interacting with MM/SD Consultants to generate master records of customers and vendors as well as monitoring of AP & AR.

Confidential

ERP Business Analyst

Responsibilities:

• SAP/Oracle Financial Audit Reviews
• Auditing automated processes of the business like Procure to Pay, Order to Cash, Fixed Assets etc
• Verification and authentication of various automated controls existing in the system in connection with Revenue, Purchases, Inventory, Fixed Assets, and BASIS
• Created internal business audits and controls to make system controls work better.
• Participated in JAD Sessions for gathering requirements from SME’s. Played the role of a Facilitator as well as Scribe in the JAD session.
• Audit business process controls with related operational/systems risk management
• Performed SOX Audit for various PWC’s clientele like Honeywell, Nokia Siemens Network Pvt. Limited etc.
• Application Control Reviews
• ITGC Review
• Identified Use cases from the Functional Requirements and wrote Use Case Specifications and created “TO-BE Business Process Workflow” diagrams (Activity diagrams) in MS VISIO.
• Study of Existing Business Process and Fit Gap Analysis.
• Worked on Remedy to provide resolution for tickets as a 2nd and 3rd level of support resource.

Confidential

Functional Analyst

Responsibilities:

• Providing the solutions for the query raised during their operations in the FABS.
• Reviewing the development requirements and supporting the development.
• Followed a structured approach to organize requirements into logical groupings of essential Business Processes, Business Rules, Functional and Non-Functional Requirements.
• Documenting the Queries and solutions in the Solution Manager.
• Helping the new users in working in SAP environment.
• Preparing the Easy step Guides and Functional working guides.
• Conducting the end user trainings.
• Interacting with the business processes leads and business process owners for stream lining the business processes.
• Maintained a Traceability Matrix to ensure that all Functional Requirements are addressed at the Use Case Level as well as the Test Case Level.
• Creating the functional requirement in the modules.
• Defining the country specific business variants.
• Basic travel concepts
• Integration with HR module
• Travel data claims, posting run & vendor line item analysis.
• End user training and preparation of step guides
• Business process analysis according to client’s requirement
• Handled complete E2E Accounts Payable and payments process for 19 countries.
• Key Operation responsibilities:
• Solving queries related to processing of invoices and employee expense reimbursement claims
• Handling Automatic Payment Program to make payments to vendors and employees
• Liasoning with different countries finance departments for completion of payment processing
• Preparation of daily and monthly reports for the management
• Analysis and Preparation of report for errors in payment runs
• Liasoning with SAP other team members from different modules for system issues resolution.