SUMMARY

• Around 6 years of Business Analysis experience with in - depth knowledge of business processes in health care, banking and financial industries.
• A thorough understanding of the Software Development Life Cycle (SDLC) including but not limited to the various concepts such as Requirement Gathering.
• Possess a detailed-oriented nature with excellent communication, interpersonal, problem solving skills, and recognized for being a valued team player.
• Proficient in Requirement Management, including gathering, analyzing, detailing and tracking requirements.
• Experienced in documenting requirement using Unified Modeling Language (Use Case and Activity Diagrams) also building business Process Flow, Activity Diagrams, Sequence Diagram using tools such as Visio.
• Experienced in maintaining all design documentation workflow activity diagrams, data mapping and technical integration documentation.
• Experience in writing requirements and specification like Business Requirements Document (BRD), Use Case Realization Document, Functional Requirements Specifications (FRS)
• Systems Design Specification (SDS), Systems Requirements Specification (SRS), Data Dictionary, Requirements Traceability Matrix (RTM), Defect Traceability Matrix (DTM), User Guides, Release Notes.
• Experience in building project plans, delivery schedules and project budgets. strong sense of urgency, ability to prioritize and communicate effectively, working knowledge of credit risk.
• Actively took a part in Manages, writes, edits, evaluates and analyzes healthcare policy and procedure and implement changes to system, rule maintenance, rule application and configuration.
• Strong expertise in Health Insurance claim process, Medicaid and Medicare.
• Experience and strong understanding of Claims Processing, Dual Processing of claims, Claim Adjudication, Memberships and other standards.
• Developed use case diagrams, class diagrams, sequence diagrams, state diagrams and activity diagrams using UML to make users and developers understand the system.
• Strong experience in the creation of Test Plan and Test Cases from the Requirements document. Documentation of the Test Plans, Test Cases, Test Scripts
• Test Procedures based on the Design Document and User Requirement Document for the Unit, Integration, Functional, Performance, and User Acceptance Testing (UAT) using Synergy, Rational’s Test Manager and Mercury’s Test Director.
• Experience in Defect management.
• Excellent communication skills and adept at facilitating walkthrough and training sessions.

TECHNICAL SKILLS

Operating Systems: Windows, DOS and UNIX

Languages: C/C++, Java, SQL, UML, Visual Basic, XML

Databases: RDBMS, MS Access, MS SQL Server, MySQL, Oracle8i

Methodologies: SDLC, Rational Unified Process, Waterfall Methodology, Agile

Quality Standards: CMMI, ISO 9001, HIPAA

Web Development: HTML, Front Page, Image Composer, Macromedia Dream weaver and Flash

Tools: MS Project, MS Visio, MS Office (Word, Excel, PowerPoint) MS Access,MS Query, Open office, Rational Rose, Rational Clear Case, Clear Quest and RequisitePro, Rational Enterprise Suite, TestDirector7.6, Win Runner, Load Runner

PROFESSIONAL EXPERIENCE

Confidential, Iselin, NJ

Sr. Business Analyst

Responsibilities:

• Prepared Business Requirement Documents (BRD) and Functional Requirement Documents (FRD) using UML and Use Case diagram writing up complex Use Cases.
• Worked with Business Units to recommend solutions for business needs.
• Interacted with the business users and division supervisors to gather the requirements.
• Analyze gathered requirements data, verify requirements and create business requirement specifications (BRS).
• Conducted JAD and brain storming sessions with business users and division managers.
• Documented the use cases and prepared the use case, activity, logical, component and deployment diagrams using MS Visio and Rational Rose for a clear understanding of the requirements \by the development team.
• Worked closely with business users to ensure streamlined delivery of project by understaking duties like translating business requirements into functional specifications and after documenting business requirements.
• Worked closely with the UI team to model the screens, which met user defined requirements and also company standards.
• Reviewed account activity (wire transfers, US dollar drafts, cash letters and letters of credit) for selected high risk customers to identify patterns and trends of concern.
• Provided documentation and report to Project Manager.
• Experience in Mortgage conversion Testing and Reverse Mortgage.
• Took part in designed and implemented basic SQL queries for QA Testing and report/ data validation.
• Coordinated with testing team to fix problem resolutions.
• Took part in enhanced the script properly check SUI functionality features.
• Interact with various members at the management level to understand business decision and analysis needs in order to generate appropriate and relevant data analysis reports.

Environment: Windows, MS Office Tools - MS Word, MS Excel, MS Access, MS Visio, MS PowerPoint, SQL.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Worked closely with SMEs, and identified, analyzed the core requirements and key features of the ongoing project
• Designed the business requirement collection approach based on the project scope and SDLC methodology
• Facilitated user interviews, workshops to gather requirements and analyzed the requirements using Visio, Requisite pro
• Developed business requirement document (BRD) with project teams. Extracted, discussed, and refined business requirement from business users and team members
• Co-authored functional specification document (FSD) by interacting with development teams
• In conjunction with the Project Manager and Solutions Architect, prepare implementation document and present progress reports to clients in order to keep them current on the project status
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Participated in documenting User manuals. Conducted User Acceptance Testing (UAT)
• Developed timelines for project delivery, and managed projects and resources to successful completion
• Assisted in development of training materials for new technology and process improvements. Provide training to users and user managers
• Provided remote and onsite support to end users during and post-implementation

Environment: Rational Requisite Pro, Rational Rose, RUP, UML, SQL, PL/SQL,MS Office, MS-Project, Windows 2000, Crystal Reports

Confidential, Tallahassee, FL

Business System Analyst

Responsibilities:

• Gathered requirements and prepared business requirement documents (BRD).
• Responsible for translating BRD into functional specifications and test plans. Closely coordinated with both business users and developers for arriving at a mutually acceptable solution.
• Conducted JAD sessions to define the project and to reduce the time frame required to complete deliverables.
• Actively took a part in Manages, writes, edits, evaluates and analyzes healthcare policy and procedure and implement changes to system, rule maintenance, rule application and configuration.
• Involvedd in working on Medicaid and Medicare claim process.
• Attended weekly meetings to discuss reporting functions and system configuration.
• Used Rational Rose/MS Office Suite for creating use cases, workflows and sequence diagrams according to UML methodology thus defining the Data Process Models.
• Defined Use cases from requirements and helped convert them into software specifications.
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation.
• Involved in preparing the Test Scenarios for Health Care Claim Payment/Advice.
• Written multiple Use Cases for multiple transactions.
• Maintained Requirement Traceability Matrix (RTM).
• Use Case development and UML modeling using modeling tools like Rational Rose/MS Visio.
• Presented the nursing outcomes to C-Level executives in Gentiva Nursing and Data Management group using Crystal Reports XI.
• Expertise in building applications using SQL and Oracle 10g.
• Analyzed business needs, created and developed new functionality to meet real time data integration that facilitated decision-making.
• Created product documentation, printed user manual and training materials.
• Developed queries using SQL to automate the weekly and monthly “Meds Update Reports” and FCO reports.
• Coordinated Regression Testing and created test scenarios for User Acceptance Testing (UAT).
• Maintained documents for change request and implemented procedures for testing changes.

Environment: s: MS Visio, MS Project 2000, UML, HTML, TestDirector7.6, SQL Server, MS Office (Word, Excel, PowerPoint), Load Runner, Visio.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Extensively involved in implementation of effective requirements practices, including gathering User Requirements, and analyzing
• User Requirement Document (URD), and functional specification document (FSD), use and continuous improvement of a requirement gathering processes.
• Applied RUP methodology with its various workflows, artifacts and activities to manage life cycle from Inception to Transition phase.
• Acted as liaison between external clients and SMEs to generate and standardize product requirements specification documents such as URS/FRS/Use Cases.
• Employed UML methodology in creating UML Diagrams such as Use Cases, Sequence Diagrams, State Diagrams, Activity Diagrams and business process and workflows.
• Was engaged in applying CMM standards which provided guidance for improving organization’s processes and the ability to manage the development, acquisition, and maintenance of products or services Cigna was providing to its clients.
• Involved in designing determined 3-tier architecture for the claim processing system. Assisted team lead in developing Requirements
• Traceability Matrix (RTM) to trace the relationship between business and functional requirements to test cases. Prepared and executed different Test Cases and Test Scripts.
• Involved in conducting Functionality testing, Integration testing, Regression testing and User Acceptance testing (UAT). Provided analysis and insight to QA Team in defects and bugs tracking.

Environment: Windows NT/2000, MS SQL Server, Rational Unified Process (RUP), UML, MS Office Tools, MS Outlook, Java.