SUMMARY

• Business Analyst with 9+ years of experience with extensive experience in Financial, Telecom& Banking domain focusing on workflow analysis and design, business process reengineering, interface design, process flow modeling.
• Excellent Skills in gathering requirements & creating Business Requirements Document (BRD) & Functional - Non Funcation requirement specification documents. Experience in facilitating JAD sessions, Project meetings and reviews and walk through with Stakeholders.
• Expertise in creating Use Case diagrams, Activity diagrams, Data Flow Diagrams (DFD), Sequence diagrams, State diagrams based on UML Methodology and business process flow diagrams using MS Visio/Enterprise Architect/Rational Rose.
• Excellent understanding of development requirements, systems analysis and creation of development specifications in both Waterfall and Agile Methodologies including SCRUM.
• Hands on experience writing SQL Queries for Data analysis, Data quality and have prepared Data Mapping Specification and Data dictionaries.
• Expertise in administration, design, development, testing, deployment and support of BI Reporting tools and delivering accuracy, efficiency, and responsiveness.
• Possess keen business acumen in understanding financial requirements, carrying out analysis on financial statements, finding gaps in process and devising a road map for enhancing application.
• Hands on report creations/Tableau experience in Enterprise Environment, in Tableau as a developer and analyst.
• Managed team of more than 7 BAs in different large to medium size projects including on-shore/offshore teams.
• Experienced with interfacing stakeholders and senior management with excellent communication and interpersonal skills.
• Experienced in Facilitating and defining the entire testing life cycle and experienced in documenting the User Acceptance Test (UAT) Plan.
• Six Sigma Green belt certified and well versed in identifying business process improvement points using various techniques (Fish Bone, Swim lane business process).

TECHNICAL SKILLS

Modeling/ ToolsModeling Tools/Languages: Rational Rose, MS Visio, Snagit9, UML,Erwin

Languages: SQL,PLSQL, C,C++, Shell scripting

Operating Systems: Windows Vista, XP,7,8,Unix

Databases: MS SQL Server (2005, 2010,2012), DB2, MS Access

Microsoft Tools: MS Office, MS Outlook, MS Project, MS Visio

Project Management: Clear Quest, Rational Requisite Pro, SharePoint, Quality Center, DOORS, Clear Case, Clear View

PROFESSIONAL EXPERIENCE

Confidential, Irving, TX

Business Analyst

Responsibilities:

• Worked closely with project managers, business users to understand product requirements
• Interacted with the business users and division supervisors to gather the requirements.
• Analyzed, gathered requirements data, verify requirements and create business requirement specifications (BRS).
• Created process flow diagrams using Visio.
• Conducted JAD and brain storming sessions with the business users and stakeholders.
• Gathered requirements data, verify requirements and create functional specifications (FRD/FRS).
• Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software.
• Created Effective Use cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows.
• Customized the portal for account opening based on business needs.
• Involved in the UAT for the application process.
• Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements.

Environment: Windows 7, Rational Unified Process, Agile, MS Office, SQL Database for Basic Testing, MS Project, MS Access, UML, SharePoint.

Confidential - Pensacola, FL

Sr Business Analyst

Responsibilities:

• Performed requirement gathering and analysis by actively soliciting, analyzing and negotiating customer requirements and prepared the requirements specification document for the application.
• Involved in Scrum Development process and prepared chard, product catalog and business requirements and supporting documents that contain the essential business elements and definitions as well as the tasked to be completed.
• Utilized DMAIC techniques to understand current business pain points and conducted JAD sessions with business and technical community to resolve issues.
• Manage the requirements and ensure that all the phases have traceability to the requirements.
• Interact with customer to understand proposal and scope of the contract with requirements.
• Making Use case diagram to provide quality assurance and developer to initiate helping in project.
• Installed, configured, maintained Tableau Environments; Developer, QA and Production.
• Ensuring that potential business & performance impacting issue/constrains/risks dependencies are addressed in a timely manner so as not to have negative project delivery.
• Design and develop the process flows to depict the proposed systems.
• Responsible to maintain User, Group permissions across server and dashboards.
• Conducted a demo of the enhancement with the developer, system tester, test lead, release lead an after integration testing is done in the test environment.
• Making Active diagram for stakeholders to understand process and overview.
• Knowledge and good understanding of technology employed BSS/OSS systems.
• Performed End to End testing of the new functionality designed before it went for the Enterprise release.
• Participated in Daily status Meeting with all teams involved to resolve outstanding issues.
• Updated the issues log with all issues Identified and communicated the same to all Stakeholders.

Environment: Tableau software application, Windows 2007, SQL, UML, MS Project, Agile, Six Sigma, MS Excel, Word, Power Point, Share and Visio.

Confidential, Orlando, FL

Business Analyst

Responsibilities:

• Interacted with the Business Users to get a better understanding of client business processes and gathered Business Requirements.
• Wrote and maintained Business Requirements Documents (BRD) and Functional Requirements Documents (FRD) defining new systems operations for the project using Rational Requisite Pro.
• Created Use cases, Use Case Diagram, Business flow diagram using Unified modeling language (UML).
• Created Use cases, and developed detailed storyboard and navigation map describing how actions are to be carried out using MS Visio.
• Created User Stories to communicate requirements to the development team.
• Worked on creating the business requirements for Data Migration from Legacy system to new Oracle database.
• Logging, trouble shooting and retesting defects, and provide testing and defects status reports.
• Efficiently coordinated with the offshore team for design as well as the testing.
• Worked with UI Designers in the Functional Design phase by creating Screen Mockups (UI) and Process Flow Diagrams using Microsoft Visio.
• Used Microsoft SharePoint for document management and as a common repository for project documents and deliverables.
• Involved in verifying the change request for existing scripts.
• Prepared the traceability matrices to fill the gap between the requirements and the test cases covered.
• Involved in defect triage call.
• Conducted GUI, functional and end-to-end testing of the applications.
• Ongoing Knowledge transfer to users and the new comers.

Environment: Windows 7, Rational Unified Process, Agile, MS Office, SQL Database for Basic Testing, MS Project, MS Access, UML, SharePoint.

Confidential, Sterling, VA

Business Data Analyst

Responsibilities:

• Gathering requirement from stakeholders, Document legacy business processes.
• Hands on experience to create report templates with required parameters and automate the report delivery.
• Conduct the business rules, Function and Non-Function requirement, Provide positive feedback on automation and optimization.
• Work on Amazon redshift platform, create cluster, load data write SWL queries from workbench j, analyze cluster performance create reports with online software application.
• Create ad-hoc reports for sales, profit, inventory and billing department via Microstrategy.
• Involved in developing various screens and also involved in developing, testing and coding of applications.
• Supported various web application related testing efforts that were outsourced to offshore team.
• Worked on different combination of pairs for solicit, responsible for events and incorporated that within database to identify sales and KPIs.
• Worked on MS PowerPoint platform to in corporate results by performing slicing and dicing operations among various dimensions.
• Participated and facilitated in UAT (User Acceptance Testing) to make sure that all the user requirements are met by the application.

Environment: Microstrategy, Power point, Advanced Excel, SharePoint, Visio, MS office and Outlook.

Confidential, Hartford, CT

Business Analyst

Responsibilities:

• Interacted with SME, IT and Vendors for overall understanding and need of the systems. The business rules for keeping time, statements of work and system requirements.
• Facilitated requirement gathering sessions with business users to gather regulatory requirements and documented them for review by both business and technical team members.
• Conducted meeting with stakeholders to identify problems, resolve issues and provide solutions as per their requirement and keep in touch with clients for any feedback or any more update.
• Analyzed existing legacy systems to identify integration points and actively coordinated the release management. Compiled data to generate financial statements including cash flow, P& L, and balance sheet for review by management.
• Coordinate with Developer and testers for progress on projects and solving issue or bugs.
• Assisted the Development and maintenance of policies, rules and procedures to ensure company compliance with applicable legal and meet regulatory requirements.
• Responsible for User documents, Support guides to end user to generate Micro-strategy based report every end of the day for audit process. Worked with the design team in implementing UML Module language to design Use case diagram, Data flow diagrams and ER diagrams.
• Involved in writing business rules for different region, Risk group and product attribute and converting the User requirements into business requirements, Logical specifications and technical requirements and also created business process models for the requirement specials.
• Worked with QA team by reviewing test case and clarifying requirements to ensure process was on time and performing on schedule.

Confidential

Business Analyst

Responsibilities:

• Involved in all phases of software development life cycle for this project, Agile Methodology
• Conducted daily stand up meetings in the role of a scrum master
• Assisted the manager on product backlog by documenting the user stories
• Managed and prioritized release backlog
• Assisted in providing with cross-functional knowledge to developers and business users
• Tracking and managing requirements changes using Spreadsheets
• Acted as User Acceptance Testing coordinator and monitored business testing and interfaced with the development team regarding defect status and fixes on daily basis
• Also actively participated in UAT testing for the application
• Formulated Excel spreadsheets and charts for analyzing the reports
• Developed end user training modules for training the user about the new system

Environment: Power point, Advanced Excel, SharePoint, Visio, MS office and Outlook.