SUMMARY

• Business Systems Analyst with 7 years of diverse experience in Retail and Finance domain
• Knowledge on HTML, XHTML, CSS, Java Script.
• Expertise in collaborating with project stakeholders and Subject Matter Experts (SMEs) to understand business requirements and analyze specifications for new and existing applications.
• Extensive experience in Requirements Gathering, Business Requirement Documents (BRD), Functional Requirement Specifications/Documents (FRS/FRD) and RTM.
• Skilled at facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups
• Excellent in performing GAP Analysis to check the compatibility of the existing system infrastructure with new business requirements.
• Strong facilitation skills in Use Case walkthroughs, requirements elicitation sessions, and Change Control Board (CCB) meetings.
• Proficient in creating screen mock - ups, wire frames, User Interface/Graphic User Interface (UI/GUI), context diagrams, business process flows, and in developing Use Case Diagrams, Behavior Diagrams (Sequence Diagrams and Activity Diagrams) based on the UML Methodology.
• Expertise in collaborating with Scrum team members including Product Owner and Scrum Master; proficient in creating SCRUM artifacts like User Stories / Backlogs, Burn-down charts
• Proficient in using SQL, XML, XSLT and XSD, WSDL and SoapUI
• Expertise in collaborating with QC, ST teams for creating test cases for Systems testing and conducting User Acceptance Testing (UAT) and documenting test cases.

TECHNICAL SKILLS

Business Tools: SAP Power Designer, Rational Suite Enterprise, MS Visio, MS Office

Methodologies: Waterfall, RUP, Agile-SCRUM, UML, Business and Data Modeling

Testing Tools: Silk Central, JIRA

Scripting: CSS, JQuery, Java Script, AJAX, Shell scripting

Languages: UML, SQL, XML

Database: MySQL, MS Access, Oracle 9i

ERP & CRM Systems: Salesforce.com, Manhattan DOM

PROFESSIONAL EXPERIENCE

Confidential, Wayne, NJ

Business Analyst / Product Owner

Responsibilities:

• Worked in Agile framework across the board
• Carried out as a Product Owner for prioritizing the User Stories, Epics, Features
• Analyzed the current CRM application; updated the ‘As -Is’ document and brainstormed on the bench marks to be reached in the ‘To- be’ application as part of initial Gap analysis.
• Collaborated with business teams in setting up the opportunity attributes like Budget, Timelines, Scope and ROI etc.,
• Assisted project managers with the development of project schedules.
• Conducted Daily Stand-Up Meetings to decide what needs to be get done.
• Conducted weeklyJADsessions and interviews with SMEs, senior management and IT teams to track and document action items, TBDs status, conflicts and risk related issues.
• Elicited and analyzed the following specifications among others in the Salesforce CRM:
• Organization setup,
• User setup, Global UI,
• Analytics,
• Reports and Dashboards
• Chatter
• Activity management
• Imported data into Salesforce using Data Loader during UAT and go-live weekend.
• Key role in performing data migration and data manipulation
• Submitted change requests and worked with change request records in JIRA.
• UsedSQLqueries to collect relevant information from company's database.
• Assisted inUser Acceptance Testing (UAT),demos, performed client presentations.
• Participated in Basic Level Design review and signoff sessions for all components.
• Trained groups of Users and Super-users on the use of Salesforce and new customizations on the platform as well as supporting them daily

Environment: Microsoft Visio, UML, XML, Agile Methodology, JIRA, SQL, Tableau, Salesforce CRM

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Gathered requirements using various elicitation techniques.
• Performed GAP ANALYSIS between the “AS-IS” model of the legacy system and “TO-BE” model to identify the project gaps.
• Also finalized the content management system to be used for the website and the application with the help of JAD sessions.
• Prepared Business Requirement Document (BRD) and Functional Requirement Document (FRD) by gathering requirements through detailed discussions with business users and Subject Matter Experts (SMEs).
• Participated in various meetings and discussed enhancements and modifications with business users and stakeholders.
• Assist client in creating Product Backlog (PBI) and Prioritization
• Used Power Designer for the Business Requirement Documents’ Preparation.
• Created Use Cases, Activity Diagrams, and Sequence Diagrams thus defining the Data Process Model and Business Process Model.
• Converted Business requirements to the Functional Specification from UML. Managed changes with the help of Requirement Traceability Matrix and impact analysis.
• Proficiently helped development teams to break down large User Stories for execution
• Participated in Planning Poker and Retrospective Meetings.
• Also worked to simultaneously create an easy shipment method for retail locations fulfilling orders to send orders out to consumers.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships.
• My main responsibility centered on reengineering a system that would enable splitting online orders by geographic locations and sending them through an automated system to multiple retail locations, basing upon the location split by regional proximity to fulfill orders to be shipped out to customers.
• Tracked bugs in the testing phase using Silk Central.
• Conducted Client Acceptance Testing (CAT) to ensure all the business requirements have been fulfilled by the application.
• Conducted quick Smoke Test after each bill in testing and Planned User Acceptance Test (UAT).
• Participated in several testing phases including the creation ofTest Case (TC)documents,Progression Testing,Regression Testing,Integration Testingand created theUser Acceptance Testdocument.

Environment: - Agile, Smart Draw, MS Visio, Power Designer, Silk Central, XML, UML, MS Project.

Confidential, Charlotte, NC

Business System Analyst

Responsibilities:

• PerformedGAP analysisby identifying existing technologies, mapped the current and the expected processes respectively; documented the enhancements to meet the end state requirements
• Conducted and led theJAD sessionwith the end users and team members to setup the project goals and objectives, issues resolution, and system design for effective software development
• Exercised various elicitation techniques for gathering business requirements fromBusiness Usersand SMEsand documented BRD, FSD, and Use Cases.
• Interacted with clientand the Technical Team for requirement gathering and translation of Business Requirement to Technical specifications.
• Efficiently used Object-Oriented Analysis for requirements analysis
• Assisted Project Manager in setting-up the timelines for project deliverables, managing project resources, and managing conflicts for successful completion of the project
• Extensively worked on MS Visio to conductUML modeling- use case diagrams, sequence diagrams, business flow diagrams, data flow diagrams, system design, and process workflow
• Completed Impact Assessments for all defects in production and created Change Requests for Development teams to implement fixes.
• Prepare forChange Control Boardmeetings (CCB) and conduct impact analysis.
• Conducted application testing as part of the QA team - conductedFunctional FlowTesting,SystemIntegrationTesting,PerformanceTesting,LoadTesting,RegressionTesting,SanityTesting, andUAT.
• Assisted testing team in creatingtest plan, test cases, and used Quality Center for Defect Tracking

Environment: RUP, MS Visio, Smart Draw, XML, Java, Oracle, Quality Center, MS Excel, MS Word

Confidential

Jr Business Analyst

Responsibilities:

• Drafted Business Requirement Documents, Functional Design Documents and Flow diagrams in collaboration with Business Partners and architects.
• Coordinated with Business stakeholders and UX team for developing User interface designs.
• Conducted Business Demos, UATs and functional walkthroughs.
• Co-ordinated with external teams and vendors to ensure the proper integration of the application with legacy systems by providing clear requirements.
• Performed functional testing, validation and defect triage to track defects to closure.
• Conducted workshops with SMEs for requirement elicitation and solution definition for pricing and promotions
• Introduced the idea of level setting security services based on the terminal configurations thus enabling70%-50% reduction during checkout time.

Environment: RUP,MS Project, MS Visio, Just in mind Prototype, Silk Central, CSS, Java Script