SUMMARY

• Over 7.5 years of experience as a Business Analyst/Business System Analyst using the software development lifecycle principles to manage business system analysis, business re - engineering, requirement gathering/analysis, and internal change control reviews.
• Industries worked in include financial, mortgage services, health insurance, banking, pharmaceutical, and clinical systems.
• Highly proficient in working with users to gather requirements, analyze them and subsequently use Rational Product and design tools to document the requirements.
• In-depth knowledge of creating use cases, activity, logical, component and deployment views to extract business process flows and workflows.
• Ability to create business and functional specifications according to business needs and to coordinate with technical team for any clarifications.
• Extensively used Rational tools for creating use cases, version control, and defect tracking & reporting and applied the Rational Unified Process in all areas of the Software Development Life Cycle.
• Worked with technicalteams (in-house and off shore) to develop the solution and get user acceptance, through excellent communication and detailed documentationskills.
• Experienced in conducting Joint Application Development/Design (JAD) sessions. Experienced in RUP, Agileand Waterfall Methodologies.
• Experienced with Requirements Gathering, Data Modeling, System Architecture, Feasibility studies, Scope Documents & Requests for Proposals (RFP). Experienced with Data Flow Diagrams (DFD) and Flowcharts.
• For smaller scale projects obtained a clear understanding of the project scope and objectives and of team member roles and responsibilities and then applied standard project management methodology, tools and practices to ensure successful outcomes of projects.

TECHNICAL SKILLS

Methodologies: UML, RUP, Waterfall, Agile/Scrum, OOAD

Requirement Management Tool: Rational Requisite Pro, Share point, Caliber, DOORS

Testing and defect tracking Tools: Rational Clear Quest, Rational Clear Case, Quality Center

Front-End Tools: Microsoft Front Page, MS Office, MS Project, MS Visio

Programming Languages: SQL, SPSS, SAS

Data Bases: Teradata, Oracle 10g, Microsoft Access, MS SQL Server 2005

Operating Systems: Windows NT, Windows 98, and UNIX (Sun Solaris)

PROFESSIONAL EXPERIENCE

Confidential, MD

Business Systems Analyst (Solutions Consultant)

Responsibilities:

• Analyzed and documented functional specifications Physical Solution Design Document (PSDD) including Adjustment logic, Validation of counts and amounts from source to staging to reporting, Extract logic from source to staging to reporting, Security logic, Control table and Error table logic.
• Logical and/or physical mapping of source to target with extensive data analysis using SQL in Oracle Database
• Supported and contributed to Project Documentation & maintained versions on Share point
• Facilitated walkthroughs and approvals from both business and development teams.

Environment: UML, Windows 2000, MS Office, MS Project, MS Visio, Oracle 10g, TOAD.

Confidential, Newark, NJ

Sr. Business Analyst/ IT Lead (Consultant)

Responsibilities:

• Presented Planning Approximation Estimates to higher management for funding approval.
• Generated “Current-State” & “Future-State” Business Operations documentation including Process workflows showing steps, systems, roles & Known metrics (volumes, duration, cost).
• Elicited, analyzed and documented Business Requirements.
• Ensured Business Requirements are met by documenting and managing traceability matrix.
• Facilitated BRD walkthroughs to get sign off from both business and development teams.
• Developed Use Cases based on business requirements.
• Developed User Acceptance Test Cases & oversaw User Acceptance Testing.
• Assisted in developing Communications and Training Materials.
• Managed multiple, smaller scale projects (e.g. less than $1m or divisionally funded) at one time; projects are of medium risk level and do not typically impact/involve other divisions (with the exception of IT).
• Managed project risk levels of medium and below and proactively developed and executed appropriate contingency/mitigation plans to contain the risk and prevented evolution into an open issue.
• Organized and managed project team tasks and assures proper application of EPMO standards, tools and methodologies in project work.
• Delivered full project scope, including realization of project’s success metrics, on time and in budget for assigned projects.
• Maintained current and complete project management data and documents in enterprise systems; analyzed and reported project performance metrics as requested.

Environment: UML, Windows 2000, MS Office, MS Project, MS Visio, MS Sharepoint, Rational Clear Quest, Oracle 10g, TOAD, Siebel, QBlue, NASCO.

Confidential, MD

Business Systems Analyst (Solutions Consultant)

Responsibilities:

• Participated in review and design concept work for new information solutions and developed and documented technical design for solution integration and implementation.
• Planned, coordinated and conducted the analysis of client business processes and functional requirements and prepared appropriate documentation to communicate and validate the information.
• After joining in-flight initiatives, quickly absorbed technical and non-technical requirements to identify information management scope, opportunities, and needs.
• Developed Physical solution design document (PSDD) including mapping document, business rules, selection criteria/ logic for extraction of data, transformation rules, requirements traceability matrix. Experience with transaction sets 834, 835.
• Facilitated reviews and sign off. Interfaced with both business and development teams.
• Designed research plans for data gathering and analysis from teradata using SQL; participated significantly in interpreting analyses and developed action plans accordingly.
• Communicated results/recommendations to project sponsors, clients, and various senior level audiences.
• Identified other initiatives that existed and ensured that efforts are not duplicated.
• Developed the analysis and definition of efficient, cost effective solutions that support client business processes and functional requirements and resource costs.
• Evaluated existing solutions that could address client requirements and developed recommendations where appropriate.
• Developed test cases, test scripts, defect tracking and including DEFECT/bug fixing for various levels of testing on sub-projects (i.e. integration, system testing, regression testing) & assisted end-users with User Acceptance testing.

Environment: UML, Windows 2000, MS Office, MS Project, MS Visio, Teradata, Oracle 10g, Teradata SQL Assistant, TOAD.

Confidential, Chattanooga, TN

Sr.Business Systems Analyst/ Business Process Analyst (Consultant)

Responsibilities:

• Worked with User interface designers, business analyst and business representatives to clarify current and future process and requirements and document business functional specifications.
• Analyzed and documented AS-IS and TO-BE process diagrams.
• Analyzed and documented Conceptual and detailed requirements analysis and documentation (including business, system and/or reporting requirements)
• Wrote Use case documentation.
• Communicating consistently and assisting all team members (Leads, Information Analysts, Usability Analysts, Developers and QA members) where needed to ensure requirements are understood and questions or issues are resolved.

Environment: UML, Windows 2000, MS Office, MS Project, MS Visio, Agile/Scrum methodology, Eclipse Process Framework (EPF), Sharepoint, Enterprise Architect.

Confidential, Quincy, MA

Application Systems Analyst (Consultant)

Responsibilities:

• Involved in creating the business requirement document that would be used by the vendors to present the time and estimate for various initiatives within the project scope.
• Facilitate and document workgroup sessions for requirement gathering which consisted of business users, SME’s and technical team.
• Wrote and maintained different versions of the Detailed System Requirements in eRoom Documentum by working in various workgroups with business stakeholders, technical team.
• Impact analysis performed on behalf of vendors to analyze impacts to the system within vendor domain.
• Worked as an integral part of the newly defined BCBSMA SDLC process.
• Worked with vendor to identify the technical requirement documentation.
• Partner with the vendors to create mapping logic/documentation for the different interface related fields using in-house developed tool.
• Walkthrough and review of business requirement document and technical requirement document with the business team members to receive requirements sign-off.
• Maintained traceability between the High Level requirements (Business Process Requirements) and the detailed system requirements.
• Worked with vendors to analyze and pick out various testing scenarios that business would utilize for UAT of various components of the system.
• Involved in creation of various process diagrams which include data flow diagram, process diagrams, time lines for various job in the mainframe system and use cases.
• Wrote scenarios for Load/Stress/Capacity testing of the vendor application with ETS leads.
• Assisted PM in maintaining the project plan for the project working with business areas and the vendors to track the delivery of various phases within the project using Microsoft Project.
• Regulate the change control process within the team and review it with the business users for approval.

Environment: UML, MS Visio, Windows 2000, MS Office, In-house SDLC, Mainframe, eRoom Documentum, MS Project, Quality Center 9.2.

Confidential, Des Moines, IA

Business Analyst/ Data Analyst (Consultant)

Responsibilities:

• Prepared and analyzed AS-IS and TO-BE workflow scenarios, designed new process flows and documented the business process and various business scenarios and activities of the business.
• Performed Gap analysis by identifying existing technologies, documenting enhancements to meet the end state requirements.
• Acquired subject matter expertise of Residential Mortgage Banking, FICO Score generation, and Portfolio Analysis/Management.
• Populated business fields within Enterprise Metadata Repository to maintain consistency across all Lines of Businesses within HCFG.
• Implemented the Confidential Unified Process (WUP) methodology of application development with its various workflows, artifacts and activities.
• Extracted the business and data requirements gathering from the end users keeping in mind their need for the application, and documenting it for the developers.
• Conducted and extensively involved in JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve any issues and come to an agreement quickly.
• Managed stake holder’s change requests using Clear Quest and version control using Clear case.
• Identified and created all Business Use Cases from requirements, created UML Diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Microsoft Visio.
• Conducted walkthrough, review sessions of deliverables and hand offs with delegated SMEs and Business Sponsors to get sign-off on requirement documents.
• Acted as a liaison between technical and business SMEs, development team and QA team for any clarifications on the requirements.
• Participated in Bug-Review meetings with analysts, software developers, QA engineers, managers and provided solutions to existing bugs.
• Conducted UAT (User Acceptance Testing) to make sure that all the user requirements are provided by the application. Involved in preparing a detailed User manual for the application to be used by novice users.

Environment: UML, Rational Rose, Requisite Pro, MS Visio, Windows 2000, MS Office, RUP, SQL Server 2005.

Confidential, CT

Business Analyst (Consultant)

Responsibilities:

• Interacted with the users, designers and developers, project manager and anyone involved with the business to get a better understanding of the Business Processes.
• Consulted with users to identify, analyze, refine and document business requirements.
• Used Rational Unified Process (RUP) as a Software Methodology.
• Generated “Best Industry Practices” document to aid the project manager in enhancing the quality of the application being developed.
• Responsible for Data File Analysis, Review, and mappings of various data sets and files from various sources to a target source.
• Prepared Business Requirement Document and then converted Business Requirements into Functional Requirements and Non Functional Requirements using Rational Requisite Pro.
• Tracked, documented, captured, managed and communicated the requirements using Rational Requisite Pro which helped in controlling numerous artifacts produced by the teams who are working on the same project.
• Identified Use Cases from the requirements; Created UML Diagrams including Use Case Diagrams, Activity Diagrams, and Sequence Diagrams using Rational Rose and MS Visio and thus defined the Business Process Model and Data Process Model.
• Conducted the requirements and design walkthroughs with designers, developers and management staff.
• Used Rational Clear Case as Configuration Management and Change control tools.
• Conducted JAD Sessions with various stakeholders to elaborate on the developed requirements, discuss and resolve open issues and decide on change requests.
• Used MS Project to manage schedules, deadlines and resources and collaborate on the project when assisting project managers on occasion.
• Conducted User Acceptance Testing; browser compatibility and navigation were tested manually.

Environment: UML, RUP, MS Visio, MS Office, Oracle, TOAD.

Confidential, CT

Business Analyst (Consultant)

Responsibilities:

• Functional and Technical lead for defining the Financial Services solution.
• Responsible for gathering user requirements.
• Performed Gap analysis for new functionality requirements, as well as prioritized them based on actual business needs so as to align them with the product release roadmap.
• Designed Data Flow Diagrams (DFD’s), Entity Relationship Diagrams (ERD’s), and web page mock ups using modeling tools.
• Prepared Business Process Models that depicted modeling of all the activities of the business from the conceptual to procedural level.
• Used prototypes to demonstrate and verify the behavior of the system
• Wrote Use Cases and business flow and workflow diagrams for effective plans.
• Work with end users to define test cases for testing functionality as well as backend integration with legacy systems.
• Wrote SQL queries and PL/SQL scripts to load data into the files.
• Provide technical and procedural support for User Acceptance Testing (UAT).

Environment: RUP, OOAD, UML, Requisite Pro, Windows, Unix.

Confidential, Houston, TX

Business Analyst (Consultant)

Responsibilities:

• Gathered requirements by using interviews, requirement workshops and brainstorming sessions.
• Designed business models that served to identify requirements and communicate information between teams.
• Used use case diagrams during analysis to capture the requirements.
• Defined business use cases and activity diagrams to represent different workflows and associations.
• Attained in depth experience completing functional and user specification documents.
• Met with users to generate and review business test cases.
• Assessed the status of the organization to determine the scope of the validation process.
• Ensured that all non-trivial requirements were specified.
• Conducted acceptance tests to verify that the validation effort was complete.
• Trained and mentored junior team members.

Environment: Oracle, Windows, Rational Rose, Visio, RUP, UML.

Confidential, NYC

Business Analyst (Consultant)

Responsibilities:

• Preparing Use Cases and Business Flow diagrams for the applications.
• Analyzed and documented the business requirements and technical specifications.
• Analyzed the flow diagrams of the application and designed test scenarios and wrote test scripts.
• Used MS Visio with MS Excel for extensive documentation and reporting of the analysis.
• Wrote SQL Queries for validating the data integrity.
• Evaluated the Functionality of the business logic.

Environment: UML, RUP, Requisite Pro, Windows.