SUMMARY:

• Over 15 years of experience in PMO, Business Improvement, Business Process Management, Consulting, IT Infrastructure Audit Management, Banking & Securities, Data Warehouse, Informatica, Business Objects, DB Security and Technical Support. Excellent skills in client interfacing, requirement gathering, user support, quality assurance, problem solving, and documentation.
• Works independently and partners with application program managers/directors, stakeholders and system level subject matter experts to drive the work of the project team for large or highly integrated projects and programs. Demonstrates excellent management and leadership qualities with and across the company, as well as with corporate business partners Go - to person on project related issues
• Hands on experience in various models such as Waterfall model, Agile model and Incremental model and performed GAP analysis to identify problems and inconsistencies. Strong domain/ functional knowledge of the Telecommunication platforms and protocols and have outstanding business communication skills.
• Strong knowledge of Project management skills such as time estimation, task identification, risk analysis and scope management and resource management.
• Specialties-Teradata RDBMS (Security). Good RDBMS SQL Server 2005, SQL Server Integration Services and Informatica Power Center, Designer and Informatica Administration.
• Prepared the single golden source for IT Transformation which provides visibility for the business and the project team.
• Re-engineered the inventory and master tracker for IT Transformation Management team and developed metrics.
• Responsible building and developing SSIS Packages for Capacity Management data warehouse and implemented the same. Build custom reports for the business.
• Responsible for assisting and implementing security features and audit queries with in Teradata for the clients as per the business requirements.

PROFESSIONAL EXPERIENCE:

Confidential - Tampa, FL

Project Manager

Responsibilities:

• Project Architecture and Analysis of new requirements for application patches or upgrades to determine the impact to business and integrated systems
• Comprehensive project management of new business application initiatives, performing requirements, gathering resource management, gap analysis, implementation configuration, scope control, testing according to project methodology.
• Database Design and Schema, Interpreting, using complex logical data and object models to guide technical design decisions and overall business application strategy.
• Work with business community to document functional test scenarios, test plans and end user acceptance testing criteria
• Provide ad hoc data queries or reports to thebusinessfor analysis using TOAD, ab initio or other query tools)
• Participate in technical design sessions, working with technical resources, to provide insight during solution development
• Identify and communicate project risks and recommend solutions
• Comprehensive Capital Analysis & Review (CCAR) preferred Demonstrated project management, analytical and problem solving skills
• Drive efficiency and operational improvement through business process definition, system alignment, and optimization of standard businessapplication functionality.
• Identify gaps between the current deployment of applications andfuture requirements that have evolved due to organizational growth, changes, or strategy. Translate business requirements into system definitions and solutions.
• Promote use and acceptance of project methodology and documentation standards.

Environment: SQL, ORACLE 11G, NETTEZZA, CCAR, Business Analysis & Intelligence, Microsoft Office, MS Project.

Confidential - - Syracuse, NY

US Portfolio Project Manager

Responsibilities:

• Work with minimal direction to execute the project life cycle for complex projects dealing with all components of operations/ infrastructure.
• Will manage areas of issues, risks and scope changes.
• Experienced with formal project management methodologies using either PMBOK or Agile methodologies.
• Strong written and verbal communication.
• Ability to work with different levels of management throughout an organization, excellent customer focus, and ability to manage multiple projects simultaneously is a must.
• Manage, Create and track project vehicles like Project schedules, Detailed project plans, Project scope statements, Cost estimates, Resource plans, Risk and issues logs and Status reports
• Day-to-day activities of projects and staff; communicate with project teams to ensure project deliverables are on schedule and within cost parameters
• Suggest recommendations to management about schedules, prioritization and resource allocation with input from team members
• Provide input into strategic planning and asset creation processes
• Good Knowledge and understanding of change management process.
• Manage resource planning and organizational capacity planning
• Coach and train project team members on Software Development processes and best practices
• Finance management including finance forecast and managing accruals & actual, work packs (Sow) to vendors, invoice receipt & approval
• Managing business users by working closely to ensure the project meets business needs and Identifying user needs and devising and managing user programs within the defined budget. Definition and management of the User Acceptance Testing program.
• Have good knowledge and experience in Project Management, EDI, ERP systems and delivery of complex technical IT projects and services

Environment: ORACLE 11G, Business Analysis & Intelligence, Microsoft Office, MS Project, Project management, Service NOW, BMC Remedy, ITIL Methodologies, Quality Management.

Confidential - Pittsburgh

Project Manager

Responsibilities:

• In the role of TPM (Technology Project Manager), I was responsible for managing large scale, high risk, high visibility (IT projects) and new business initiatives from initiation to delivery.
• This includes but not limited to understand customer requirements, budget, objectives, user expectations and a plan accordingly making sure project are delivered on time, within budget and within company IT standards.
• Performed all major aspects of a project management like - project discovery, kickoffs, drafting and driving project plans, project sizing and forecasting, scope, time and budget management, risk identification, status reporting, closer etc.
• Supported critical CR implementation activities involving game planning, communication planning, status reporting and co-ordination.
• 2+ years of experience supporting Time Sheet and Resource Management HP Project and Portfolio Management (HP PPM) modules.
• Familiarity with project and portfolio management and how this tool supports them.
• Ensured compliance across CCAR activities and help PM s navigate & prepare for PRB processes
• Able to provide assistance on the definition and implementation of product upgrades and technical roadmaps. Functions in a team leadership role for the support of the HP PPM tool.
• Utilizes extensive knowledge and experience in IT to help requirements and support system implementation.
• Perform the installation and configuration of SAP Business Objects XI 3.1/4.0 based upon SAP Best Practices;
• Configure CMS cluster, deploy war files, and configure app servers for SAP Business Objects XI3.1/4.0 on Licensee*s Test environment;
• Integrate SAP Business Objects XI 3.1 with Licensee*s Active Directory/LDAP and implement single-sign-on;
• Road map creation for migration,Pre-Upgrade/migration Best Practice, Post-Upgrade/Migration Best practice
• Experience with best practices around BO upgrades/migration (Reports/Dashboards) from one version to the latest and Impact analysis
• Proven ability to implement SAP BI solutions aligned with business objectives, enabling clients to leverage their Business Intelligence investment.
• Strong experience in Integrating ERP systems and roll out integration projects
• Have good experience in EDI related to Datawarehousing
• Experience in Project management, including delivery of complex technical IT projects and services
• Competent in all aspect of Business Objects Development, Deployment, and Migration including assessment, implementation and testing.
• Successfully implemented Enterprise Business Intelligence Systems
• Extensive experience communicating with end users and technical teams.
• Having a good knowledge of project management methodologies using either PMBOK or Agile methodologies.
• Assignments are diverse and may require modifying standard procedures with some operational implications.
• Prepared materials for weekly CCAR IT management meeting.
• Record document concisely and clearly all project plan. Identify prime risks and limitations within project plan.
• Leads and is accountable for projects that address issues that have direct impact on the function/department.
• Participate in and provide input to department or division-wide project teams.
• Manage overall vendor/customer accounts for a function/department, including effective budget management.
• Ability to develop detailed project plans, budgets and schedules based on input from the project team. Ensures all plans are current and are in alignment with stakeholder expectations.
• Ability to identify project issues and risks and develop/implement comprehensive mitigation plans. Escalates issues and potential solutions as appropriate.
• Implement standard project management processes used by the Domestic Sales Organization.
• Maintain the repository for status reports, work plans, proposals, change requests, etc.
• Identify and resolve common problems and potential risk issues across projects
• Provide oversight to ensure projects are in compliance with established standards
• Performs full range of standard professional level work that typically requires processing and interpreting, more complex, less clearly-defined issues. Identifies problems and possible solutions and takes appropriate action to resolve.
• Demonstrates skill in data analysis techniques by resolving missing/incomplete information, inconsistencies/anomalies in more complex research/data.
• May make recommendations regarding personnel actions such as staffing, performance management and rewards, but does not make the final decision.
• Have experience managing projects that are implemented Confidential the enterprise level as opposed to projects within a given LOB or department of a company.
• Good Knowledge and understanding of change management process.
• Accomplishes results through appropriate contacts and informal networks.
• Proactively anticipates project issues to effectively and efficiently solve problems.
• Possesses and applies a broad knowledge of principles, practices, and procedures of project management to the completion of moderately complex assignments.
• Standardize project management processes, tools, documentation, and templates
• Monitor infrastructure project portfolio to ensure timely updates and performance reporting process.
• Improve project management capabilities, knowledge, competence, and skills. Provide up-to-date portfolio-level status reporting to executive management.

Environment: ORACLE, Sybase, Informatica, Business Objects, Business Analysis & Intelligence, MS Office, MS Project, ITIL Methodologies, AGILE,CCAR, Infrastructure Migration, UNIX, SOLARIS, LINUX, Aix, Windows 7, Quality Management

Confidential

Portfolio Project Manager

Responsibilities:

• As a PM I was responsible for managing various projects within the retail department. These Include managing Corporate and Stores Portfolio.
• Project/delivery management along with good Delivery management skills through proactive stakeholder’s engagement/communication and the detailed tracking of delivery activities, timelines, issues and risks.
• Having a good attitude, proactive, analytical and like to do detailed project management work. Detailed project management tracking of timelines, activities, dependencies, issues and risks.
• Managing all the POS system of the CSI and forming business case, budgets and project managing a schedule of works.
• Having a good experience with formal project management methodologies using Agile methodology.
• SDLC process on software product/applications.
• A progressive culture of continuous improvement for Merchandise Master Data leading to service level commitments, data accuracy and system leverage
• Develop and manage strategic staffing model for Merchandise Master Data providing succession planning, career pathing and insulating the business from turnover Risks/Compliance process Quality Control/Assurance process
• Continually evaluate cross functional data accuracy dependencies and collaborate with internal teams to identify alignment opportunities across Merchandising, Planning and Allocation, Global Sourcing, Supply Chain and Store Operations
• Maintain the repository for status reports, work plans, proposals, change requests, etc.
• Provide oversight to ensure projects are in compliance with established standards.
• Standardize project management processes, tools, documentation, and templates and monitor
• Improve project management capabilities, knowledge, competence, and skills project portfolio to ensure timely updates and performance reporting process
• Provide up-to-date portfolio-level status reporting to executive management.
• Reduce cost of projects to positively impact the overall portfolio management cost.
• Responsible for execution of the project life cycle for complex projects to include:
• Anticipates, addresses, and manages project risks through a risk assessment process.
• Regularly assesses the value of existing processes and makes recommendations to better the process. Identifies and incorporates project management best practices in to their work
• Mentor less experienced team members by and general knowledge sharing/transfer.
• Has the technical ability to identify complex risk issues, formulate and manage a sequential course of action that will allow the issue to be managed and addressed.
• Able to anticipate the consequences of decisions.

Environment: ORACLE 11G, Teradata, Business Analysis & Intelligence, Microsoft Office, MS Project, Project management, Service NOW, BMC Remedy, ITIL Methodologies, AGILE, POS Systems Support, Quality Management.

Confidential

Module Lead

Responsibilities:

• Oversee security and user management, including users, groups, roles, privileges, and permissions
• Participate in automation of monitoring SSIS environments
• Do proper validation for critical tables and ensure the data integrity.
• Participate in projects and proactively build relationships with Business Units to understand new requirements, facilitate design discussions, and ultimately implement a finalized solution.
• Develop teamwork and leadership skills by working with offshore colleagues to ensure work activities transition efficiently between shifts.
• As a database System Administrators\Designers was the key senior technical advisors designing, programming, optimizing and maintaining database solutions.
• Provide first level production support for Capacity Management databases and portals. Monitor Capacity Management databases and portals to avoid and detect outages.
• Test current and new functionality of capacity web portal on daily basis.
• Check, maintain, verify data files for timeliness, accuracy and quality using scripting and automated processes.
• Verify accuracy of capacity reports prior to distribution Update in-house and vendor capacity tools with new server information.
• Followed the Agile project management methodology for the delivery.
• Prepared materials for weekly CCAR IT management meeting and compliance across CCAR activities and help PM to complete all the process across the board.
• Identify infrastructure goals and projectdelivery clearly.Define allactivities necessary to acquire project goals and objectives.
• Evaluate and determine plan variance from project performance. Collect and present performance information related to infrastructure projects.
• Identify prospective conformance and rigid concerns associated with project initiatives.
• Import server information into tools such as Info Vista. I also ensured the quality and integrity of Capacity Management team tools and reporting.
• I made sure that data errors or outage does not decrease the confidence of clients in analysis and reports.

Environment: Sybase, Oracle, SSIS, Analyzer 2007, Project Management, Business Analysis, Microsoft Office, Production Support.

Confidential

Project Engineer

Responsibilities:

• As part of Production support, I have also worked as Informatica Administration, everything from installation, to repository maintenance, scheduling etc.
• Oversee security and user management, including users, groups, roles, privileges, and permissions
• Support Informatica Power Center environments
• Participated in Informatica installations and upgrades
• Participate in projects and proactively build relationships with Business Units to understand new requirements, facilitate design discussions, and ultimately implement a finalized solution.
• Performed database health checks and tuned the databases using Teradata Manager.
• Deliver new and complex high quality solutions to clients in response to varying business requirements and Creating and managing user accounts.
• Refreshed the data by using fast export and fast load utilities.
• Used Teradata Administrator and Teradata Manager Tools for monitoring and control the system.
• Creating and modifying Multi loads for Informatica using Unix and loading data in DataWarehousing.
• Working as an On-Site Teradata Lead DBA, doing DBA activities that are Implementation of data and table-level security, setting up access rights and space rights for Teradata environment. Performance tuning, Monitoring and reporting Review system utilization by user.
• Develop teamwork and leadership skills by working with offshore colleagues to ensure work activities transition efficiently between shifts.
• Show cased independence and initiative to prioritize heavy workload, to manage the expectations of customers and to meet communicated deadlines of both projects and operational tasks.
• Understands business and application requirements to make design decisions that are both financially sound and result in stable systems that meet operational standards.
• Communicates in manner that is appropriate for the situation and possesses the business acumen necessary to communicate how technical design decisions affect users and budgets.
• Develop detailed documentation for supported/upgraded environments and help train others on the particulars of those environments where applicable.
• Act as a role model and positive influence for colleagues in support of firm, practice, unit, and customer missions, objectives, goals, and values.
• Enhancing monitoring / control framework for early identification of risk / issues / dependencies, expediting resolution development by promoting collaboration within CCAR program team and SMEs
• Staying abreast of regulatory changes to lead change management
• Sharing best practices, collaborating with Risk Management teams and Project Management to maximize transparency and influence program delivery
• Comply with existing Ethics and Data Security policies, standards and processes.

Environment: Production Support, MS Office, Informatica SYS Admin, Autosys, ESP, CCAR, Teradata Security Admin, Informatica Production Support, Developing Metrics, MS Office, EOD Reports, Quality Management, Business Objects Support.

Confidential

Project Engineer

Responsibilities:

• Having good knowledge on the CRM tools. Quickly and accurately performing Multi-Tasks like talking, listening, documenting information, seeking information and problem solving.
• Develop and manage strategic staffing model for Merchandise Master Data providing succession planning.
• Continually evaluate cross functional data accuracy dependencies and collaborate with internal teams to identify alignment opportunities across Merchandising, Planning and Allocation, Global Sourcing and Supply Chain .
• Problem Solving and responding to customer’s needs within SLA with regard to Business Object Queries.
• Probing and discovering customer’s true needs and understand the customer’s point of view and reading notes carefully to eliminate redundant questions.
• Monitoring the reports running through Broadcast Agent. Analyzing and fixing the errors when the report fails on BCA. Scheduling reports on BCA and rerunning the reports whenever they showed as failed.
• Analyzing and resolving the report errors (like ODBC connection, data related etc.). Involved in weekly releases and as well as emergency releases.
• Providing permanent solutions for the frequent issues raised by end user. Interacting with other levels of support if required

Environment: Datawarehouse, Business Objects, Business Object Console Support, Business Intelligence, Report designing, CRM tools, Business Object Production Support, BMC Remedy, MS Office.

Confidential

Technical Support

Responsibilities:

• Provided professional assistance for problems and issues either by telephone, email, fax or any other defined methodology.
• Problem Solving and Responding to customer’s needs with regard to Confidential DSL/Dial up Networking.
• Quickly and accurately performing Multi-Tasks like talking, listening, documenting information, seeking information and problem solving.
• Familiar with all ISP products. (Parental Control, POPUP Blocker, Accelerator & Instant Messenger).
• Familiar with Outlook and Outlook Express error codes for various OS (Windows and MAC)
• Developed fixes / rapport with key members of call escalation organizations.
• Capability of handling Networks, Creating User accounts, assigning rights and sharing permissions, managing profiles and policies, IP addressing.
• Probing and discovering customer’s true needs and understand the customer’s point of view and reading notes carefully to eliminate redundant questions.
• Conducting daily/weekly/monthly operations conference calls with the clients to discuss and resolve ongoing operational/strategic issues and also to maintain cordial relationship with the clients through frequent on-line interaction.
• Strong command of MS Office toolset (Word, Excel, PowerPoint, Access) and MS Project.
• Developing customer rapport and ensuring that customers have a positive image of the company. Demonstrate strong work ethics by maintaining confidentiality of information.

Environment: MS Office, Windows 3.x, 95, NT4.0, 98, Win ME, Win CE, Win XP, Vista, MAC (Apple) 7.x, 8, 9, 10ISP DialUp and DSL Support, Quality Management

Confidential

Service Center Analyst

Responsibilities:

• Releasing payment to the supplier by processing the invoices through CCAPS ( Corporate Central Accounts Payable System)
• Handling supplier queries regarding the payments, through mail and other Communication tools. Maintenance of individual metrics on a daily basis reporting to Debit Balance Supervisor. Running and publishing monthly aging reports.
• Verifying the correctness of balances in debit through analysis and / or liaison with Ford / Visteon staff Confidential Ford / Visteon U.S.
• Raising correct CM’s and DM’s whenever it is necessary and maintaining of CM’s and DM’s raised.
• Maintenance of individual metrics on a daily basis. Induction for new entrants on customer payments. Trained in maintaining desk procedures as per ISO guidelines.
• Performing analytical jobs like identifying reason for non-payment and adopting methods to resolve them. Represented team for Successful Completion of GAO & PWC Audit. Other duties as directed from time to time by Management

Environment: CRM tools, MS office, RUMBA 4020 ERP, PeopleSoft, Account Payable, Debit balance, Business Reports, Developing Metrics, Handling and managing VOIP Support Centre, Quality Management

Confidential

Associate

Responsibilities:

• Worked for US Client of Confidential Capital International Services.
• Processing of high value invoices and releasing payment through Rumba 3090
• Quality and check audit of the invoices processed. Performing analytical jobs like identifying reason for non-payment and adopting methods to resolve them.
• Maintenance and updating of Structured Operating Procedure. Maintenance of individual dashboard on a daily basis, and team dashboard Downloading and Tracking of daily images.
• Daily sigma monitoring and individual sigma monitor. Data migration from MS Excel to Oracle 8i for Corporate funding Operations.
• Data analysis for the departments Confidential iProcess and maintenance and archival of data. Successful transmission of Process called Purchase Card Services to GECIS Hyderabad from Gurgaon.
• Handling supplier queries regarding the Card payments, through mail and other Communication tools. Trained a new associate with the complete satisfaction in the customer’s end.
• Underwent & completed the Green Belt of quality.

Environment: Developing Metrics, Reports, MS Office, Oracle 8i, ERP, Quality Management