SUMMARY

• Rich eight years of Business Analysis experience with in - depth knowledge and an exceptional understanding of the Software Development Life Cycle.
• A detailed self-starter, possessing exceptional communication and analytical skills, with an interpersonal panache that facilitates great team building.
• A highly developed talent for business writing and documentation, combined with problem solving and multitasking expertise makes me a great BA candidate for any project in any domain.
• Firm grasp of business Process Flows and Business Analysis in the insurance and banking industry.
• Exceptional understanding of various Software Development Life Cycles (SDLC) methodologies such as Waterfall, Rational Unified Process (RUP) and Agile with respective hands-on experience
• Proactive use of Gap Analysis to reduce project development costs, by determining effort to get from “As is” to “To be” state.
• Great respect and understanding of the working relationship between project manager and BA to determine LOE, scheduling, and RACI.
• Experience in facilitating user interviews, Joint Application Development (JAD) sessions and exceptional presenter.
• Exhaustive knowledge of all segments of Requirement Management, including gathering, analyzing, and documenting.
• Experience with Traceability Matrices.
• Proficient in elaborating requirements using Unified Modeling Language (UML) approach, such as Use Case and Activity Diagrams, and preparing business process/data Flow Charts using tools such as Power Designer and Microsoft Visio.
• Proficient knowledge in Object Oriented Analysis (OOAD) concepts such as generalization, polymorphism, encapsulation and inheritance.
• Skilled at appraising and preparing test cases ensuring compliance with requirements, and supporting the overall testing process (Change and Defect Management.)
• An understanding of importance of User Acceptance Test (UAT) and Post Production Validation (PPV) with hands on experience.
• First-rate communication skills and adept at leading walkthroughs and training sessions.
• Recognized and admired for being a valued team member.

TECHNICAL SKILLS

Requirements Mgmt. Tools: PowerDesigner, Caliber, Doors, Seapine

Requirements Modeling Tool: SmartDraw, MS.Visio, PowerDesigner, VisualParadigm

User Interface Design Tools: Snagit, MS.Paint,SmartDraw,MS.Visio

Defect Tracking Tool: Bugzilla, Jira, SILKCentral, Quality Center, Extra View

Project Management Tools: MS Project, MS.Sharepoint

Databases: Oracle, MySQL,DB2, Sybase, MS Access

PROFESSIONAL EXPERIENCE

Confidential, Somerset, NJ

Senior Business Analyst

Responsibilities:

• Performed GAP analysis of “as is” system and assessed benefits of the proposed functionalities of CWB and COA.
• Prepared AS-IS and TO-BE write up for claims auditing system.
• In RUP environment elicited, evaluated, documented and communicated requirements for integration into the new CWB and COA system.
• Gathered BRs through thorough interaction with stakeholders and Subject Matter Experts (SMEs).
• Led meetings with business users, eliciting requirements to further define business and functional requirements.
• Converted business requirements into functional specifications, concentrating on workflow and business process improvement.
• Documented functional and non-functional system requirements to realize business objectives.
• Applied Unified Modeling Language (UML) approach to generate Use Cases and Activity Diagrams from gathered requirements.
• Conducted weekly meetings with CWB users and other Subject Matter Experts (SMEs) and provided monthly prototypes of the application enhancements.
• Coordinated Joint Application Development (JAD) sessions with systems analysts during transformation of the product according to the business requirements.
• As needed, produced detailed design specifications for claims auditing system which included Use Case Diagrams and Descriptions, Activity Diagrams and User Interface Diagrams (UID).
• Assisted the database designer using ER diagrams to identify entities, attributes and relationships.
• Implemented full traceability measures during enhancement phase.
• Conducted walk throughs for the development and QA teams.
• Guided and signed off on test cases and test scripts.
• Played pivotal role in defect lifecycle.
• Formulated User Acceptance Testing (UAT) plans with multiple test cases for each project, to ensure the system ran smoothly after “to be” adaptations have been made.
• Played pivotal role in generation and execution of SQL queries.
• Worked hand and hand with the Claims QA team to automate the manual claims auditing process.
• Assisted in creating user manuals and trained claims department on enhanced functionalities of the system.

Environment: MS Office Suite, MS Access, MS Visio, PowerDesigner, JustInMind, Prototype, DOORS, SQL, SQL server, Quality Central, RUP

Confidential, Charlotte, NC

Business Analyst

Responsibilities:

• Piloted brainstorming and focus group sessions with stakeholders like operators and bookkeepers to gather the requirements and understand the end-user point of view.
• Assisted other business analysts and developers in performing feasibility and complexity analysis to identify the technically viable functionalities and determine the level of effort (LOE) required for each construction.
• Documented the business requirements, FRs and NFRs.
• Collaborated with stakeholders such as product owners to compose and prioritize client centric documents i.e. user stories for product backlogs
• Assisted SCRUM Masters in facilitating daily SCRUM meetings, Sprint planning reviews, and retrospective meetings.
• Prepared and archived sprint backlogs to distinguish and evaluate the activities performed in the time boxes.
• Prepared User Interface Document (UID), wireframes and prototypes to help concieve client interfaces.
• Created burn-down charts to monitor the culmination of work within the time-boxes.
• Scripted test case scenarios from the user stories.
• Formulated UAT Test cases and aided senior business analysts in conducting UAT tests.

Environment: Agile Methodology (SCRUM), Microsoft Visio, Microsoft Office Suite, HTML, DOORS.

Confidential, New York, NY

Business Analyst

Responsibilities:

• Appraised and analyzed current web-based banking application and targeted areas for improvement.
• Assisted the Senior Business Analyst in recording business requirements, functional requirements and AS-IS and TO-BE document for the new online banking system.
• Worked with business users to conduct thorough requirement analysis.
• Worked closely with the development team to ensure practicality of new features.
• Reviewed documentation of the existing system and evaluated logged experience of the end users.
• Worked with other Business Analysts while designing and implementing Use Case Descriptions, Activity Diagrams and testing plans.
• Stood as User Acceptance Testing (UAT) coordinator and monitored business testing and interfaced with the development team regarding defect status in testing environment.
• Coordinated maintenance, fine-tuning, and enhancement activities of the state of the art online banking application in the production environment

Environment: MS Office Suite, HTML, MS Project and MS Visio, DOORS, RUP

Confidential, White Plains, New York

Business Analyst

Responsibilities:

• Assisted the Project Manager, Senior Business Analyst, and development teams to flesh out the scope of the project.
• Partnered with claims department, IT staff, and applicable Subject Matter Experts (SMEs) to analyze and record system requirements and procedural enhancements for Claims Processing Application (CPA).
• Participated in Joint Application Development (JAD) sessions and reviewed meetings with the users and development team to fortify understanding of the new features of the Claims Processing Application (CPA).
• Assisted Senior Business Analyst in the construction of Business Requirement Document (BRD), Functional Requirement Document (FRD) and in mapping use cases.
• Prepared UI models for users and the development team to elucidate the intended functionalities of the system.
• Participated in walkthroughs and with the development team.
• Tracked and managed user requested upgrades and modifications.
• Jointly designed test plans and test cases for User Acceptance Testing (UAT) with the Quality Assurance (QA) team-.

Environment: MS Visio, MS Office, Quality Central, SQL