SUMMARY

• A resourceful and dynamic Business Analyst with expertise in Requirement Gathering, Elicitation, Prioritization & Traceability, Solution scope, Solution approach, Documentation, Software Development Life Cycle (SDLC), Testing, Continual Service Improvement.
• Over 12 + years of expertise in the areas of Software development, Maintenance, QA, Process Improvement.
• Hands on Project management activities like project plan, resource, cost and time schedule management.
• Good hands on in Agile - Scrum based project development and complete SDLC.
• Managing and motivating the team to their objectives.
• Experience in RFP preparation on multiple new initiatives.
• Conducted multiple JAD sessions as Business Analyst.
• Experience in directly collaborating with various stakeholders like business clients, business users, Project Managers, QA leads to create optimum solution and make recommendations for process improvements.
• Strong multi-industry knowledge with excellent skills in understanding of various domains such as logistics, e-commerce, retail banking & insurance, mortgages.
• Good knowledge in understanding the business process and functional needs to translate them to the requirements.
• Organized Requirement Workshops, Structured Walkthroughs, Brainstorming sessions and Team Building activities.
• Good exposure and hands on in creating wireframes and conducting discussions on the same for optimization.
• Good hands in Use case and User story basis requirement discussion and documentations.
• Expertise in various types of testing including User acceptance testing UAT, integration, functional, system and performance testing.
• Involved extensively in GUI and functional testing, tracking defects and bug fixes.
• Proficient in UML and have executed visual modeling in various projects using the use case diagram, flow charts, sequence diagrams, class diagrams and swim lane.
• Strong business acumen, expert excel spreadsheet user, excellent communication, great interpersonal skill, open/flexible, independent thinker, detailed documenting and training end user through the life cycle.
• Expertise in Excel, Visio and Power point.
• Been the Onsite - offshore single point of contact for all aspects of development on the projects.
• Self-motivated, ability to work in small and large groups.

TECHNICAL SKILLS

Project Management Tools: JIRA, Microsoft Project

Methodologies: Agile, Iterative, Waterfall

Databases: MS SQL, MS Access

Front End Tools: Pencil Project, Remedy, Rational Clear Quest

Operating Systems: Windows, Unix

PROFESSIONAL EXPERIENCE

Confidential

Senior Business Analyst

Responsibilities:

• Studied and analyzed multiple bank's current set of Processes to identify the capabilities required for various requirements.
• Conducted multiple JAD sessions with subject matter expertise.
• Gained business expertise of Corporate and Retail Banking Products like Savings/Current Accounts, Loans, Term deposits, Inventory management, etc.
• Prepared Use case document for each modules of the customer portfolio maintenance.
• Baselining of Parameters and design with mockup screens.
• Discuss and analyze various parameters and business rules needed for the system.
• Prepared wireframes for the front end UI.
• Provided training and understanding to the teams on the banking and financial business.
• Performed support and coordination to the development team on each functionality of the modules and its features.
• Support the development team in understanding the business and functional need of the product.
• Developed and reviewed test cases.
• Performed testing on each functions.
• Projected and defined the business and functions using UML diagrams like flowcharts and swim lanes.

Confidential

Senior Business Analyst / BA Lead

Responsibilities:

• Responsible for conducting multiple JAD sessions, requirements analysis and corresponding implementation of solution in production environment.
• Analyze, gather and document business requirements. Interacting with client (business users, system analyst, business team) to get a clear understanding of their requirements.
• Prepared the User Stories, BRD (Business Requirement Document) and FRS (Functional Requirement Specification).
• Define the scope and plan for the project.
• Facilitate cross team and client meetings.
• Manage day to day activities of the project and interactions with vendors.
• Oversee user, functional, process specific requirements and procedures.
• Coordinating with stakeholders on the JIRA tickets for timely resolution. Initiating, attending calls/meetings for regular follow-ups as well as to address an ongoing problem.
• Projected and defined the business and functions using UML diagrams like flowcharts and swim lanes.
• Prepared wireframes for the front end UI.
• Involved in Baselining of Parameters and design with users for the front end UI with mockup screens.
• Define the process flow, sequential diagrams and integration diagrams of the business system.
• Participate and provide suggestions on daily scrum based meetings.
• Discuss, analyze and implement the various parameters, functions and business rules needed for the system.
• Review and suggest solutions to Functional specs, SRS and architecture design finalizations.
• Prepared Traceability Matrices to ensure the requirements lineage and co-ordinate their implementation.
• Develop and review the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Performed UAT for the entire modules before submission for the final testing for users.
• Oversee & Support User Acceptance Testing (UAT) for the users.
• Analyze and define the parameters for single sign on and security levels for systems.
• Manage relationships with project stakeholders, including internal and external clients and vendors, keeping them informed of progress and issues in order to manage expectations on all project requirements and deliverable(s).
• Contribute to the project with prior experience of functional knowledge.
• Perform impact analysis of parameter changes.
• Analyze and create change requests / backlogs for the requirements out of the initial requirement scope.
• Taking up the complete ownership of the new developments/enhancements related to the projects.
• Analyzed the technical impacts and recommended solutions on the projects to suite the upcoming new infrastructure applications and enhancements.
• Exercised frequent multiple time zone calls and meetings to discuss and coordinate with various business users and other stakeholders.
• Acted as the lead to oversee, monitor and provide solutions on multiple projects in parallel.
• Involved in the Presentations and Knowledge Transfer to the other peers and new joinees.
• Provided support in resource planning, project scheduling activities for the project.
• Prepared Users manuals and provided training for the end users on the complete system.

Confidential

Senior Business Analyst

Responsibilities:

• Responsible for conducting multiple JAD sessions requirement analysis and corresponding implementation of solution in production environment.
• Analyze, gather and document business requirements. Interacting with client (business users, system analyst, business) to get a clear understanding of their requirements.
• Prepared the BRD (Business Requirement Document) and FRS (Functional Requirements Specification).
• Define the scope and plan for the project.
• Facilitate cross team and client meetings.
• Manage day to day activities of the project and interactions with vendors.
• Prepared UML flow charts and swim line diagrams for the various process of the system.
• Oversee user, functional, process specific requirements and procedures.
• Coordinating with stakeholders on the JIRA tickets for timely resolution. Initiating, attending calls/meetings for regular follow-ups as well as to address an ongoing problem.
• Participate and provide suggestions on daily scrum based meetings.
• Prepared wireframes for the front end UI.
• Involved in Baselining of Parameters and design with users for the front end UI with mockup screens.
• Define the process flow, sequential diagrams and integration diagrams of the business system.
• Discuss, analyze and implement the various parameters, functions and business rules needed for the system.
• Review and suggest solutions to Functional specs, SRS and architecture design finalizations.
• Contribute to the project with prior experience of functional knowledge.
• Develop and review the test plan, test conditions and test cases to be used in testing based on business requirements, technical specifications and/or product knowledge.
• Performed UAT for the entire modules before submission for the final testing for users.
• Oversee & Support User Acceptance Testing (UAT) for the users.
• Organize meetings with Development, Testing teams and users to speed up process of implementation and project closure.
• Analyze and define the parameters for single sign on and security levels for systems.
• Analyzed the technical impacts and recommended solutions on the projects to suite the upcoming new infrastructure applications and enhancements.
• Support "process adoption and process improvement" brainstorming for upcoming cycle(s).
• Ensure ease of maintenance and follow-up through proper documentation of all changes to be carried out to production.
• Created Process chart for As-Is and To-Be process flows and compared As-Is with To-Be models and charts.
• Exercised frequent multiple time zone calls and meetings to discuss and coordinate with various business users and other stakeholders.
• Prepared Traceability Matrices to ensure the requirements lineage and co-ordinate their implementation.

Environment: Windows, java, mainframe server environment

Confidential

Business Analyst

Responsibilities:

• Worked extensively on the functional requirements of the business.
• Conducted JAD sessions with the SME’s.
• Analyzing and documenting the requirements
• Establish communication channels with supervisor and peers through regular contact and fortnightly team meeting.
• Performed UAT for the entire modules.
• Checking out, modification and checking in files.
• Involved in the Presentations and Knowledge Transfer to the other peers and new joiners.

Environment: Windows, SQL

Confidential

Business System Analyst

Responsibilities:

• Gathered requirements from business and through one-on-one customer interactions.
• Conducted JAD sessions with SME and marketing teams.
• Worked extensively on the functional requirements of the business.
• Support the development team in understanding the business and functional need of the product.
• Organized and Performed GUI testing, Functional testing, regression testing and UAT.
• Ensure requirements & solution is maintained for re-use purposes.
• Work independently and pro-actively in tracking and reporting issues.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, OOD (Object oriented Design) using UML.
• Performing screen designs using wireframes.

Environment: Windows, Flash Visio

Confidential, VA

System Analyst

Responsibilities:

• Responsible for client management including JAD sessions, stakeholder presentations, setting expectations and meeting deliverable(s)
• Develop standardized and custom testing plans and protocols and performed UAT to ensure new and existing transactions can be traded without issue.
• Responsible for the timely delivery of assigned tickets/incidents as per the client/users.
• Ensure queries and problems are followed up and resolved promptly/effectively.
• Work independently and pro-actively in tracking and reporting issues. Handling escalations, channelizing resources, and conducting periodic reviews with Managers to identify the process/product/services improvement requirements.
• Ensure ease of maintenance and follow-up through proper documentation of all changes to be carried out to production.
• Define the business and system process / sequential flow.
• Coordinated with multiple vendors on support for Maintenance Releases/fixes.
• Involved in the planning and execution of the Disaster Recovery exercise.
• Handling restore operation as per the customer request using the ticketing system.
• Configuration, day-to-day administration, troubleshooting including interfacing with vendors.
• Tracking of the daily backup status & providing reports.
• Done data mapping and data analysis to identify the data sources and data fields to be selected.
• Worked with external entities to figure out the mechanism of receiving files and to update it in the database.
• Worked with the system admin team to provide remedies and an end-to-end system solution, conducted performance analysis for systems before implementation.
• Investigate Production incidents and address the queries concerning the business.

Environment: AIX, Unix & Windows Server environment

Confidential

Business Analyst

Responsibilities:

• Performed business requirement gathering, analysis and documentation.
• Involved in defect tracking and bug management using Rational Clear Quest.
• Used SQL and Data cleansing for the arrangement of customer data.
• Worked closely with database developers to differentiate and identify data patterns, concepts of primary, secondary keys, normalization, applying constraints, foreign keys, traceability, transaction patterns, table structures, database security, user access level, etc.
• Prepared the analyzed data/work flows for business users.
• Conducting workshops and interact closely with the other teams to evolve with the best and optimum process solution.

Environment: Clear Case, Clear Quest, Web Sphere Application Server 5.1

Confidential

Business Analyst

Responsibilities:

• Involved in conducting JAD sessions and creation of requirement specification documents.
• Performed second level analysis, simulation of the issue, troubleshooting workarounds etc.
• Conduct meetings with development and testing teams to discuss and understand the issues and fixes needed for the project.
• Created UML diagrams to depict the business flow of the system.
• Provide clarification on the various aspects of the process.
• Assist with user testing of systems, developing and maintaining quality procedures, and ensuring that appropriate documentation is in place.
• Conduct workflow, process diagram and GAP analysis to derive requirements for existing systems enhancements.

Environment: Java, Oracle, MS Visio, MS project

Confidential

Consultant

Responsibilities:

• Performed day to day system operations.
• Responsible for conducting meetings.
• Laison with the incharge for understanding the needs of the system and business.
• Trained in the system process/application with hands-on test-cases and development of one test application. Started the project based on the training received and hands-on experience.
• Prepared the FSD (Functional Specification Document).
• Recommended and coordinated development efforts and enhancements.
• Prepared user manual for the end users.

Environment: Java, Test Director, Windows NT, HTML