SUMMARY

• Over 8 Years of IT experience as a BusinessSystems Analystin the Finance, Insurance & Health Care domains with around 4 years of experience in the Salesforce.com CRM’s platform in the area of system analysis, design, development, implementation, and administration of Salesforce.com cloud computing applications.
• Experienced in all phases of Software Development Life Cycle (SDLC), quality management systems and project life cycle processes.
• Expertise in gathering business and technical requirements utilizing a variety of software tools like Use Cases and Rational Suite like Rational Clear Quest, Requisite Pro and Clear Case.
• Proficient in Gap Analysis with expertise in ‘AS - IS’ to ‘TO-BE’ modeling
• Highly proficient in preparing Business Requirement documents (BRD), Functional Requirement Documents (FRD), User Requirement Document (URD).
• Developed /maintained all project communication deliverables including roadmap, planning list, change request, timeline, budget, scope and requirements.
• Created and published regularly scheduled and/or ad hoc reports as needed. Documented reporting requirements, process and validate data components as required.
• Excellent communication skills when working with developers, project managers, subject-matter experts, stakeholders, system implementers, and application end-users.
• Strong expertize in translating business requirements into visual artifacts using UML notations
• Proficiency in UI mockups and wireframes creation.
• Extensive experience in conducting (JAD) sessions with various user groups.
• Strong experience in Business Intelligence, Business Analytics & Data Warehousing concepts
• Experienced in Testing process, ability to developed functional test plans, test scenarios, test cases, test scripts, coordination, escalation, prioritizing the bugs and user acceptance testing.
• Excellent team player, self-motivated, quick learner with good communication skills and trouble-shooting capabilities.
• Expertise in Salesforce configurations, customizations and troubleshooting capabilities.
• Experience in Salesforce setup functions for new users, roles, profiles, and security controls, permission settings and data access across fields, objects and at record levels.
• Proficiency in Salesforce Automations, Chatter, Sales Cloud & Service Cloud Implementations.
• Sound knowledge and proficiency in Customer and Channel/Partner Portals utilization.
• Strong knowledge and experience with Computer Telephony Integration
• Experienced customizing standard objects like Accounts, Contacts, opportunities, books, Cases, Leads, Campaigns, Reports and Dashboards, Solutions, Ideas, etc
• Extensive experience in designing of custom objects, custom fields, page layouts, Workflow Alerts and Actions,Validation Rules, Approval Processes, custom Tabs, custom reports, report folders,
• Highly experienced in Service Console utilization
• Ability to write complex SOQL, queries across multiple objects within the SFDC database
• Good experience with Data Loader, and Apex Explorer
• Excellent team player, quick learner with good communication skills and trouble-shooting capabilities.

TECHNICAL SKILLS

• Salesforce CRM tools
• Apex Explorer
• Import Wizard
• Data loader
• SOQL
• SOSL
• Workflow & Approvals
• Analytic Snapshots
• Waterfall
• Agile
• RUP
• UML Diagrams
• MS Visio
• MS SQL
• DB2
• MS Project
• MS Access
• Google Analytics
• Lean Operations and Six Sigma methodologies
• Entity Relationship Diagram
• Erwin Data Modeler
• Crystal
• Brio
• Rational Rose
• Rational Requisite Pro
• Rational Modeler
• Rational Clear Case
• Oracle
• TOAD
• Informatica.

PROFESSIONAL EXPERIENCE

Confidential, Tampa, FL

Snr Salesforce Business Systems Analyst

Responsibilities:

• Interacted with various business user groups, SMEs for gathering requirements for Salesforce implementation, developed and documented the Business and Software Requirements.
• Developed Business requirement Document, Need Analysis, Functional Specification and User Requirement Documents.
• Created Use Cases, Use Case Scenarios, and Use Case Specifications
• Liaised between the project management team, developers, system designers and architects and business in crafting of the solutions to meet business challenges.
• Acted as a primary point of contact for Salesforce users on the IT team on Salesforce usage/adoption concerns.
• Lead and develop strategy for enhancing systems to meet business needs, and mapped client business process and requirements onto the capabilities of Salesforce.com and the Force.com platform.
• Worked with various functions and end users to identify, document, and communicate standard business processes.
• Identified process flaws in the current system and recommended business process automation in the new system after analyzing and documenting AS-IS system and TO-BE system.
• Participated in cross-functional teams to address strategic and operational issues involving CRM and Salesforce instance
• Implemented break fixes, business enhancements support, feasibility requests and administrative needs to Salesforce application users.
• Maintained system metrics and logs to track trends in usage & adoption, data quality & integrity, and application failures.
• Identified Salesforce usage problems and crafted technical / communication plans for remedial initiatives.
• Administered Salesforce setup functions for new users, roles, profiles, enforced security controls, permission settings and data access across fields, objects and at record levels, and maintained overall Salesforce configurations.
• Worked with the development team to configure Accounts, Contact, Leads, Opportunities, Contracts, Campaigns and other custom objects.
• Assisted in the creation of various Reports (summary reports, matrix reports, pie charts, and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Created dashboards to track Key Performance Indices and other metrics for real time information.
• Worked with the development team design to and deploy Custom objects, Entity-Relationship data model, validation rules on the objects and tabs, Page layouts, Custom tabs, Components, lookup and master-detail relationships on the objects and created junction objects to establish connectivity among objects.
• Utilized SOQL to query and search for business data.
• Collaborated with the QA team in reviewing and validating test plans and test cases, and ensured that the application meets user requirements.

Confidential, Wilmington, DE

Salesforce Business Analyst

Responsibilities:

• Interacted with various business user groups for gathering requirements for Salesforce implementation and documented the Business and Software Requirements.
• Participated in meetings and JAD sessions with the business, developers and other stake holders and took down the meeting minutes.
• Developed needs analysis document, User Requirement Specification and functional requirement specification documents.
• Developed process flow diagrams to capture and define organization business processes
• Mapped organization business process to Salesforce functionality
• Carried out data mapping from source repositories to Salesforce application
• Designed Use Case Diagrams and Use Case Specification documents based on requirements gathered.
• Derived Functional Requirement Specifications (FRS) based on User Requirements Specification.
• Utilized MS Office Suite including Word, Excel, Access and PowerPoint for analysis, presentation and documentation.
• Perform detailed analysis of business and technical requirements and worked with the development team to design the solution by customizing various standard objects.
• Involved in the implementation of Salesforce Chatter by designing a central platform for information sharing and tracking updates on objects and records by Salesforce users.
• Involved in Implementation and Design of Accounts, Contacts, Leads, Campaigns, Cases, and other custom objects.
• Worked with the development team to designed page layouts, search layouts to organize fields, custom links, related lists, and other components on a record detail and edit pages.
• Worked with development team to create workflow rules and defined related tasks, time triggered tasks, email alerts, field updates to implement business logic and business rules.
• Assisted the development team in creating templates, approval processes, approval page layouts and defined approval actions on them to automate the processes.
• Assist in the creation of various Reports (summary reports, matrix reports, pie charts, dashboards and graphics) and Report Folders to assist managers to better utilize Salesforce as a sales tool and configured various Reports for different user profiles.
• Assisted in maintaining security and enforce sharing rules and access settings.
• Provided post-implementation support to assist end users in creating reports, dashboards and certain Administration tasks including creating and maintaining user profiles and privileges.
• Collaborated with the QA team in reviewing and validating test plans and test cases, ensuring that the final application catered to the user requirements.
• Developed a user acceptance test plan and test case scenarios to guide a select group of key end-users in testing the user interface and functionality of the application.

Confidential, Madison, WI

Business Analyst Salesforce.com

Responsibilities:

• Interacted with various business user groups for gathering the requirements for Salesforce implementation and documented the Business and Software Requirements.
• Followed a structured approach to organize requirements into logical groupings based on business process, business rules, information needs and insured that critical requirements were captured.
• Developed work flow diagrams to capture key business processes for the various business segments.
• Carried business process mapping, and mapped organization processes and workflows to Salesforce initiatives.
• Derived Functional Requirement Specifications (FRS) based on User Requirements Specification
• Developed Use Cases and use case diagrams using UML and MS Visio for BRD documentation, documented scenarios that enabled developers and other stakeholders to understand the business processes.
• Prepared data mapping documentation, for successful data migration to Salesforce instance.
• Conducted data migration to Salesforce utilizing appropriate middleware data loader resources.
• Prepared and presented project deliverables to the appropriate management for project review throughout the development life cycle.
• Used MS Office Suite including Word, Excel, Access and PowerPoint for analysis, presentation and documentation.
• Performed risk analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
• Assisted in set up functions for new users and user roles, and set up security and access settings.
• Assisted in the configuration of various salesforce.com standard objects like Accounts, Contacts, Contracts, Cases, Leads, Campaigns, Reports and Dashboards.
• Implemented Lead management, Account management, Contact management and Workflow process automations.
• Assist in implementation of Salesforce Chatter based on business rules and established posting guidelines for organization wide information and knowledge sharing.
• Assisted in the Implementation of case management automation (on Case Object) to track and solve customer’s issues.
• Used the Force.com explorer run SOQL queries.
• Worked with the development team design to and deploy Custom objects, Entity-Relationship data model, validation rules on the objects, Page layouts, tabs etc.
• Configured various Reports and Report Folders for different user profiles based on the need in the organization.
• Created dashboards to track Key Performance Indices and other metrics for real time information.
• Worked with developers to develop Custom Objects, Custom Reports and configured the Analytic Snapshots to dump the data on regular basis for the sales performance and lead generation statistics.
• Participated in the training sessions provided by the Salesforce support team.

Confidential, New York, NY

Business Analyst/Quality Analyst

Responsibilities:

• Evaluated the amount of efforts and resources needed to design, implement and test the application.
• Gathered and documented the business and functional requirements from various teams and stakeholders.
• Extensively involved in moderating JAD sessions with different business units and application development team.
• Used UML methodology and diagrams in designing and presenting the workflow of the system to business users and developers
• Used MS Visio for designing flow-charts and process models of the application
• Drafted use cases in Word/Rational Requisite Pro utilizing Rational Unified Process (RUP) framework.
• Conducted Gap analysis to understand new business model and additional functionalities to be incorporated into the new application.
• Acted as a liaison between the development, testing and management group.
• Collaborated with the technical team to create technical specifications.
• Worked with the technical developers to ensure deployed functions have efficient and familiar design/functionality.
• Developed both QA and UAT test cases and test scripts for both external and internal agents.
• Performed QA Testing. Documented and discussed QA test results with Developers and business units.
• Assisted with developing strategies to solve complex problems in the systems development lifecycle.
• Contributed throughout the entire SDLC process.
• Partner with leads, release managers to obtain clear, concise and accurate project status in a timely fashion.
• Lead the team meetings on status updates, issue resolution, client meetings, Track bug report, and postfix analysis.
• Communicated the project plan tasks, accomplishments and status to Project Management on a weekly basis.
• Executed SQL Queries.

Confidential, Boston, MA

Business Analyst/Data Analyst

Responsibilities:

• Involved in gathering and synthesizing business requirements and translated them into functional and non-functional requirements to be used as input to the functional design specifications.
• Interacted extensively with SME’s including heads in areas of equities, fixed income, derivatives, options, futures and risk managers, asset managers to understand corporate actions, extracting requirements from discussions, and refining and documenting them into Business requirements.
• Conducted JAD sessions with stakeholders, Subject Matter Experts (SME’s), and end users to synchronize and update the requirements requested by the business users.
• Extensively worked in all the phases of Rational Unified Process such as Inception, Elaboration, Construction, and Transition.
• Ensured that relevant UML diagrams and tools were used in all requirement documents and prepared Use Case Models, Flow Diagrams, Sequential Diagrams in MS Visio.
• Worked with Digital Security to secure the company network.
• Used Digital Security to create a firewall, setting up the user accounts, in which the users are authorized to view or change on the network, orthe information they are given access to, and verifying that a user is indeed the proper user.
• Involved in analysis of various types of risks (Credit Risk, Market Risk), which impacts portfolio management.
• Executed SQL queries
• Interacted with Access Management, system analysts and technical developers for successful completion of set project goals.
• Facilitated the weekly meetings with the review teams to continuously improve the QA process for the application development.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Involved in Technical writing of documents for Function and User Requirements Documents, Test Plan, Test Cases, and Test Scripts.
• Responsible for assisting the Quality Assurance team to create the test plan, testing scenarios and test cases for UAT testing.

Confidential, Lagos, Nigeria

Business Analyst

Responsibilities:

• Interacted with clients to finalize the Business Requirements for the application.
• Followed a structured approach to organize requirements into logical groupings of essential business process, business rules, information needs and insured that critical requirements are not missed.
• Conducted JAD sessions to allow different stakeholders to communicate their perspectives with each other, resolve issues and establish a consensus position.
• Prepared the work of the existing (AS-IS) process for the reporting and proposed the (To-BE) process.
• Closely interacted with designers and software developers in order to understand application functionality, navigational flow and updated them about end-user sentiments.
• Defined system requirements to Use Case, Use case scenario and Use Case narrative using the UML Methodologies
• Developed detailed BRDs and FRDs using modeling tools following the SDLC structure
• Performed Risk Analysis of the requirements to identify the key business risk areas for the project and prioritized the application development and testing.
• Performed feasibility and adaptability study to identify the business critical areas from User perspective
• Used PowerPoint presentations for conducting walkthroughs with the stakeholders.
• Conducted walkthroughs with the end users and stakeholders to gather the modification requests from the user to upgrade or change the business specifications for the product.
• Develop test plan, Test scenarios, test cases and test script and conducted the user acceptance testing.