SUMMARY

• Over 6 years’ experience as System Business Analyst
• Solid business, communication, and presentation skills, including the ability to deal with people with conflicting needs, prioritize and schedule multiple tasks on a day - to-day basis, work under pressure and meet deadlines
• Dedicated, diligent, well organized and efficient; have consistently produced results above client and employer expectations
• Experience in all phases of Software Development Life Cycle (SDLC) including Requirements Analysis, Design, and Development, Testing and Deployment and software engineering methodologies: Rational Unified Process (RUP) and Agile
• Experience in designing and re-engineering business processes, documenting current and future state. Worked with business users, developers and senior management in analyzing and documenting business requirements and system functional specifications
• Adept at creating and coordinating extensive communication networks: facilitation of joint application design (JAD) sessions and interviews, presentations, written correspondence, reports, implementation requirements, project status reports
• Expertise in translating business requirements and user expectations into detailed specifications using Unified Modeling Language (UML)
• Proficient in creating and developing Use Cases, Sequence Diagrams, Collaboration diagrams, Activity Diagrams, Class Diagrams, Use case narratives using Rational Rose and MS-Visio
• Participated in creating test data and experience in coordinating User Acceptance Testing (UAT)
• Working familiarity with data administration concepts and organization techniques, experience with relational database platforms and tools (ORACLE, MS-SQL Server, and DB2)
• Knowledge and use of XML tools and techniques

TECHNICAL SKILLS

Project management: MS Project, Word, Excel

Business modeling tools: MS Visio, Rational RequisitePro

Methodology: RUP, UML

Testing tools: HP Win Runner, Load Runner, Test Manager, SOAP Change Management Rational Clear Case, HP Quality Center

Operating Systems: Win 95/98/NT/2000/XP, UNIX

Programming Languages: C, C++, Java/J2EE, SQL, HTML, PL/SQL,XML

Databases: Oracle8i, MS-SQL server, MS Access

PROFESSIONAL EXPERIENCE

Confidential

Business Analyst

Responsibilities:

• Responsible for end-to-end program migration activities from requirement gathering, analysis of data to production implementation
• Conducted and facilitated workshops and requirement elicitation sessions with Assessment Developers and SMEs in JAD sessions, questionnaires and interviews
• Defined mapping of data fields from legacy system to the new one
• Conducted new system training for business stakeholders
• Documented requirements using company templates and maintained in SharePoint
• Coordinated with the technical team to understand technical obstacles and communicate to the business
• Created traceability matrix for mapping business requirements to technical requirements to regression and UAT test cases
• Created master test plan for data testing
• Created and maintained issue log for all stakeholders to log and track defects
• Facilitated UAT with the business and provides post-implementation support
• Developed familiarity with Confidential Reference Architecture technologies: Java, JEE, JSF, Rich Faces, Spring, Seam, XML, Hibernate, JBoss, Linux, XHTML, DHTML, CSS, JavaScript, Apache, AJAX, Hibernate and SOAP
• Working familiarity with data administration concepts and organization techniques, experience with relational database platforms and tools

Confidential

Business Analyst

Responsibilities:

• Analyzed current businessproblemsand assisted IT Application Development team complete systematic analysisof these problems
• Had overall responsibility forrequirementsgatheringphase and theproject plan
• Responsible for requirements analysis, design and developing technical requirements
• Conductedjoint discussion sessions (JAD) with business users, stakeholders
• Followed UML based methods usingRational Roseto createuse cases, activity diagram, sequence diagram, collaboration diagramfor functional and non-functional specifications for the development teams
• Used Agile methodologyfor different phases of Software Development Life Cycle
• Responsible forverifying the eligibility of beneficiaries for providers and to processMedicarepart D claims.
• Involved in processingHealth Care Claim Transactionusing EDI 837. Conducted JAD sessions for HIPAA conversion. Responsible for mapping XML data into EDI X12 using Extreme translator
• Responsible for capturing and managing all change requests throughout the development lifecycle usingRationalClearQuest
• Responsible for requirements management usingRequisite Pro
• Responsible for creating business work flows and processes, design documentation, project plan documentation and creating management reports
• DevelopedBase line scriptsfor requirements for testing future releases
• ClarifiedQA team issues and reviewed test plansandtest scriptsdeveloped by development team and QA team to make sure allrequirementswere covered and tested. MaintainedTest Matrixwith the test results obtained
• Participated in propagating rules ofScrum, removing work obstacles while promoting self-management and constantly improving the standard of work
• Created and tested scripts for premium calculations and claims limits and deductibles (claims calculations)
• Analyzed defects and performed bug testing by usingRational Clear Quest, configuration management and version control withClear Case
• Reviewed high-level design documents and low level designs of classes and sequence diagrams
• End-user supportby providing application training

Confidential

System Business Analyst

Responsibilities:

• Defined the scope and business rules of the project, gathered business requirements, performed GAP analysis
• Performed detailed requirement analysis, developed and maintained requirements traceability using Quality Center
• Gathered requirements pertaining to the integration of the Choice-Point system to the internal web based application. Interacted with end users to define and document data warehouse business requirements
• Followed UML based methods using Rational Rose to create Use Cases, Activity Diagrams / State Chart Diagrams, Sequence Diagrams, Collaboration Diagrams
• Managed requirements (Business as well as System/Function requirements), performed requirements analysis, created use case scenarios using Rational Unified Processing (RUP) and Unified Modeling Language (UML)
• Schedule meetings with technical teams to determine parameters for EDI and other related processes, related to communication, security, and privacy
• Handled requirements related to HIPAA claim adjustments and claim processing from the point of entry to finalizing claim review, identified claims processing problems and their source and provided alternative solutions using best practice model and principles
• Participated in weekly meetings with Project Management, Development teams and User walkthroughs
• Prioritized system defects using business knowledge
• Assisted QA in analyzing the testing requirements and during the test execution cycles
• Created training manuals and conducting training session for business users. Managed UAT session with the business users and also involved in post-production support

Confidential

System Business Analyst

Responsibilities:

• Defined program and project goals, objectives, products, services, constraints, assumptions, risks and facilitated processes by working with the project sponsor, team, and other stakeholders to baseline the scope of work
• Involved in preparing project plans and identifying major milestones for each stage as per the SDLC model (RUP Methodology)
• Gathered requirements and prepared business requirement documents (BRD)
• Performed SWOT and GAP analysis of requirements by identifying current state and documenting enhancements to define end state requirements
• Analyze business requirements from Black Box testing perspective, business process and system architecture/design
• Conducted JAD sessions to define the project and reduce time frame required to complete deliverables
• Developed and maintained all operational and technical flows using Visio and Power point. Used Rational Rose/MS Office Suite for creating use cases, workflows and sequence diagrams using UML
• Involved in HIPAA/EDI Medical Claims Analysis, Design, Implementation and Documentation and preparing test scenarios for Health Care Claim Payment/Advice. Written multiple Use Cases for multiple transactions include 837I, 837P, 835, 276, 277, 270, 271(both inbound and outbound) transactions
• Maintained Requirement Traceability Matrix (RTM).
• Performed Regression Testing and created test scenarios for User Acceptance Testing (UAT)
• Documented change requests and implemented procedures for testing changes

Confidential

System Business Analyst

Responsibilities:

• Developed current state and future state process maps
• Assisted Project Manager in conducting GAP analysis and SWOT analysis
• Gathered business requirements via user interviews, surveys, prototyping and field observations
• Conducted JAD/JAR sessions with senior business and IT Management and SMEs, Business vendors, business users and other stakeholders for open and pending issues
• Analyzed and translated business requirements into system specifications using MS Visio, MS word and MS Excel
• Planned and defined system requirements into Use Case using UML
• Created Use Case Diagrams, Data Flow Diagrams, Entity Relationship Diagrams, Activity Diagrams and Sequence Diagrams in MS Visio
• Scheduled meetings with developers, system analyst and testers for resource analysis and allocation and project completion using MS Project
• Coordinated with architects during the design phase to improve system efficiency
• Participated in UAT testing by testing and explaining system functionality to business

Confidential

Business Analyst

Responsibilities:

• Worked closely with business unit to developed a Business Requirement Document (BRD)
• Involved in all phases of the Software Development Life Cycle (SDLC) and acted as the main liaison between corporate business managers and IT division
• Identified and documented issues, risks and gaps, their impact and provided recommendation and alternatives to progress the project
• Conducted and facilitated workshops and requirement elicitation sessions with client and IT
• Interacted with client associates to analyze and document current and future state business processes using Visio
• Developed business level Activity diagrams using UML identifying gaps between current process and future model
• Assisted technical designers in creating class diagrams, sequence diagrams and collaboration diagrams
• Assisted the QA team in designing Test Scenarios and making Test Plans