SUMMARY

• 8+ years of experience as a Senior IT Business Analyst in Retail Banking and Investment Banking.
• In depth understanding of Retail Banking services such as: Savings and Transactional Accounts (SAV), mortgages, Online Banking (OLB), Private Wealth Management (PWM), Debit Cards (DC), and Credit Cards (CC).
• Proficient in relationship pricing (RP) for Home equity loans, Personal Loans, Term Deposits (TD), and Individual Retirement Accounts (IRA).
• Solid understanding of different business management strategies in Business Processes such as Business Process Automation, Business Process Improvement and Business Process Re - engineering.
• Experience working in all phases of Software Development Life Cycle (SDLC), and using industry standard methodologies such as Agile, RUP, and Waterfall.
• Experience in conducting Gap Analysis, in depth knowledge of the AS-IS and TO-BE business process.
• Excellent documentation of Business Requirements gathered using Interviews, Brainstorming Sessions, Surveys and Questionnaires; Evaluating Data Sources, Translating Requirements into Specifications and Application Design.
• Design, documentation and review of business documents like Business Requirement Document (BRD), Functional Requirement Document (FRD) and System Requirement Specifications (SRS)
• Extensive understanding of data mapping, data extraction, and data warehousing.
• Experience in facilitating Joint Requirement Planning (JRP) sessions with Business User Groups, conducting Joint Application Development (JAD) sessions with IT Groups, SMEs and other project stakeholders.
• Competent in creating Unified Modeling Language (UML) diagrams for Business Process Modeling like Use Case Diagrams (UCD), Activity Diagrams (AD), Sequence Diagrams (SD), Data Flow Diagrams (DFD), Flow Charts (FC) and Wireframe Prototypes.
• Proficient in Prototyping application User Interfaces using wireframes and mock-ups with focused attention to detail in enriching User Experience and User Interaction.
• Highly proficient in the use of SQL and Relational Data basesfor querying and reporting purposes.
• Facilitated Change Management and Conflict Resolution at various stages of the project life cycle by streamlining communication among the project stakeholders and interacting with Change Control Board.
• Expert in tracking and managing the requirements using Requirement Traceability Matrix (RTM) that links and controls numerous artifacts produced by several teams across the deliverables of the project.
• Assisted QA team in generating Test Plans, Test Scenarios, Test Cases, and managed complete defect tracking life cycle using various defect tracking tools.
• Expertise in Functional Testing to ensure a quality product and rich experience in conducting User Acceptance Testing (UAT) to guarantee all the business requirements have been fulfilled by the application.
• Participated in Post-Production Validation (PPV) and worked with the Production support team for issues reported by the user group in the production environment.

TECHNICAL SKILLS

Requirements Management Tools: Power Designer, Rational Rose

SDLC Methodologies: RUP, Agile, Waterfall

Business Modeling Tools: Tableau, Smart Draw, MS Visio, Just in Mind Prototype, Snag it, Axure

Project Management Tools: MS Office Suite- Certified Expert (Word, Excel, PowerPoint, Project, SharePoint, Access) Adobe Acrobat Suite (Illustrator, Dreamweaver CC, Photoshop CC)

Defect Management Tools: Bugzilla, Quality Center, JIRA, SILK Central

RDBMS: Oracle, MS Access, IBM DB2, SQL Server 2000

Programming Languages: SQL, UML, XML, Java, Apex, HTML

Operating Systems: Windows 8.1, 8, Vista, XP, Unix, Mac OS X

PROFESSIONAL EXPERIENCE

Confidential, Atlanta, GA

Sr. Business Analyst

Responsibilities:

• Extensively worked in Agile Methodology framework.
• Worked in great collaboration with Product Managers to manage Product Backlog for agile software development teams.
• Worked as a Scrum Master along with Product Managers taking responsibility for the User Stories, Epics, and Features created for the various releases through-out the year.
• Evaluate information from multiple sources within the business team and cross work-streams and help distinguish user requests from user needs.
• Wrote concise and effective User Stories while fostering agile principles and methods for requirement gathering.
• Defined precise and accurate User Story Acceptance Criteria that was used by developers, testing team and by Product Managers to ensure that Product Managers’ intent is effectively captured.
• Used JIRA for User Story requirements management throughout the Agile Sprints and development life cycle.
• Worked with a UI/UX design team on Screen Mockups, Wireframes and screenshots for the application and have experience in wireframe prototyping using Just-in-mind Prototype & Snagit.
• Assisted Product Owner in facilitating Backlog Reviews and Scope Estimation with the engineering team.
• Supported agile software development team with Scope considerations throughout the development cycle.
• Supported the Product Manager to develop future Product Roadmap and drive improvements to Product Vision.
• Maintained leading edge understanding of technologies and industry trends relevant to the application, via training, webinars, on-line journals, Trade Shows and User Groups.
• Build process definition and improvement for the release projects and worked closely with Scrum Master on improving overall agile development.
• Worked with the Testing team throughout the defect management life cycle in HP ALM and planning necessary test cases for resolving the defects within the given Sprint time box.
• Conducted Client Acceptance Testing (CAT) along with the Product Managers to ensure all the business requirements have been fulfilled by the application.
• Worked with the Production support team for issues reported by the user group in the production environment.
• Prepared user manuals and conducted training sessions along with Product Managers.

Environment: Agile, Waterfall, JIRA, HP ALM, MS Sharepoint, Just-in-mind, MS Visio, Oracle, Windows

Confidential, Wilmington, DE

Sr. Business Analyst

Responsibilities:

• Managed 2 software methodologies - RUP for website and Agile for Android application.
• Gathered requirements using various elicitation techniques.
• Fixed the flaws of the previous website and incorporated changes in the new website by performing GAP analysis.
• Performed user testing for android application with the help of prototypes and analyzed the feedback to improve usability.
• Finalized the content management system to be used for the website and the application with the help of JAD sessions.
• Served as a liaison between SME’s and the project team, gathering requirements for Checking (CHE), Savings (SAV), Demand Deposits (DD), and Center Responsible for Lending (CRL).
• Depicted the source-to-Target Mapping and Data Lineage Analysis by creating Data Flow/ Data Lineage Diagrams (DFD/DLD).
• Working with clients to better understand their needs and present solutions to the team using structured SCRUM approach.
• Developed strategic business solutions which included: mission statements, value propositions, critical success factors, work break down structure, statements of work, project management,gap and risk analysis, process re-engineering, facilitated functional design meetings and documenting requirements, use cases and change management.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships. Developed Systems Specifications document to define the impact of the new requirements on the existing system.
• Managed changes with the help of Requirement Traceability Matrix and impact analysis.
• Tracked responsibilities and assigned accountability using RACI charts.
• Tracked bugs in the testing phase using Silk Central.
• Worked with development team, testing team and other business analysts.

Environment: - Agile and RUP,.Net, Smart Draw, MS Visio, Power Designer, Silk Central, XML, UML, MS Project

Confidential, Houston, Texas

Business Analyst

Responsibilities:

• Extensively worked in Agile and Waterfall frame work throughout all the phases of Software Development Life Cycle (SDLC)
• Performed requirement gathering using both formal and informal sessions through interviews, NetMeeting, questionnaire, video conferencing, JAD sessions and conference calls.
• Performed requirement analysis by gathering both functional and nonfunctional requirements based on interactions with the Users.
• Excellent ability in requirements elicitation and managed complexity using detailed traceability approach.
• Helped to create and translate User Stories to define the functions the system must provide, and to facilitate requirements management.
• Assessed and documented the flaws in the existing AS-IS system and made clear recommendations of Business Process Improvements and incorporated them in the future TO-BE system design to perform Gap Analysis
• Made UI Screen Mockup, Wireframes and screenshots for the application to easily communicate it to the users, developers, and testers.
• Good command on developingBusiness Process Management (BPM)andBusiness Rules Engine (BRE)applications using PEGA Rules Process Commander.
• Developed various UML Diagrams such as Business flow diagrams, Activity diagrams and Sequence diagrams using MS Visio so that developers and other stakeholders can understand the business process.
• Used MS Project and assisted project manager in making Project Plan with necessary modifications.
• Competitive experience in Project Management while assisting the Project Manager in complex conflict resolution activities
• Solid understanding of task definition, work breakdown structure and milestone management
• Conducted stand-up meetings to provide a status update to the team members.
• Lead the team of developers on explaining business contexts and user stories, checked the weekly status and reported the same to the project manager.
• Actively participated in, group and individual based, problem solving and decision making throughout the different phases of Agile. Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Wrote SQL statements to extract data from the tables to validate data flow
• Gained expertise on Change Management by performing Impact Analysis for Change Requests obtained during Scope creep.
• Worked closely with the QA team in defining defects and planning necessary test cases for resolving the defects within the given time box.
• Conducted User Acceptance Testing (UAT) to ensure all the business requirements have been fulfilled by the application.
• Worked with the Production support team for issues reported by the user group in the production environment.
• Conduct a smoke testing after each build and Post Production Validation after each release.
• Prepared user manuals and conducted training sessions.

Environment: Agile and Waterfall, Sybase Power Designer, Microsoft Office Suite, Quality Center, Borland Silk Central, Java, Oracle, Windows XP

Confidential

Business Analyst

Responsibilities:

• Broadly worked in an agile environment comprising of Business Users, Customers and Subject Matter Experts (SMEs) to understand existing UI and desired UI with respect to personal banking, rural services, NRI banking and corporate banking.
• Accountable for creating and maintaining User stories to help design Confidential Bank’s website.
• Worked as a product owner to facilitate, scrum master and team by creating product backlogs and prioritizing them in iterative for subsequent sprint backlogs.
• PerformedGAP analysisby creatingAS-ISandTO-BEdocuments to improve the user experience with respect to simplicity of use, data transparency and feature access speed.
• Prototyped the application changes using MS Paint providing mock-up screens and wiring diagrams for better visibility of internet banking, mobile banking, ATM services and DEMAT account services.
• Designed and developed various UML diagrams including Activity Diagrams, and Sequence Diagrams to both management and development teams to ensure uniform understanding of the business scope, and detailed business and functional requirements.
• Extensively used SQL to extract existing user experience related stats from databases for preparing the finalized Confidential Bank’s webpage.
• Facilitated UI related Change Management within the project by performing Impact Analysis for Change Requests obtained during early stages of the Project Life Cycle.
• Extensively used Requirements Traceability Matrix (RTM) for identifying and tracing the linkages among several connected project artifacts to analyze the impact of a desired change.
• Performed extensive user experience testing for understanding the impact of wrong passcodes and pin codes on user interface and accounts.
• Provided timely assistance to Testing teams in Regression testing and Black box testing; Participated in Navigation testing, Smoke testing and UAT testing of each build during the various phases of the application.
• Widely used Borland’s Silk Central for defect management that included bug tracking, review, and assignment and reporting of Confidential Bank’s Investor update, annual report and micro credit reports.
• Organized and participated in Release walkthroughs, demos & presentations of the new releases and documenting the feedback.

Environment: Agile methodology, Smart Draw, Microsoft Office Suite, Microsoft Visio, Silk Central, Java, Oracle, MS Access