SUMMARY

• A professional with 11+ years of experience in the IT industry in Business and System Analysis, Design and Development, Testing, Quality process, Implementation and Support, Problem management, requirements gathering and communication, onsite - offshore co-ordination, client communication.
• Involved in complete SDLC. Strong interpersonal skills, highly adopt at diplomatically facilitating discussions and negotiations.
• Extensive experience in design, development, implementation, customization and production support of ERP systems for manufacturing organization. Possess strong knowledge of the Oracle systems techno functionally, specifically, the modules covering order to cash cycle. Proficient in customization/development of Reports and Forms, PL/SQL, Discoverer and Workflow.
• Experienced in the functional aspects of Sales Force SaaS technology for user case management using customized dashboards.
• Solid experience gathering requirements for applications such as shopping carts, catalogs, search tools, checkout and payment gateways.
• Extensive knowledge of IBM and Tandem Mainframe, AS400, and ASP/Client Server
• Experience in development methodologies like RUP, SDLC, AGILE, SCRUM and Waterfall
• Experience in conducting GAP analysis, User Acceptance Testing (UAT). SWOT analysis, Cost benefit analysis and ROI analysis..
• Experience using advanced Business Process Management (BPM) and Business Rules Engine (BRE) technology to reduce time to market, improve quality, ensure regulatory/legal/tax compliance, increase sales, cut costs, and maximize revenue.
• Extensive experience in the Retail and e-commerce environments with knowledge of Microsoft commerce ATG suite and websphere
• Extensive experience in modeling the AS IS and TO BE ecommerce solutions.
• Expertise in broad range of technologies, including business process tools such as Microsoft Project, MS Excel, MS Access, MS Visio, technical assessment tools, MicroStrategy Data Warehouse Data Modeling and Design.
• Good understanding of Project Process and ability to analyze business problems and identify solutions.
• Experienced in creating Data Flow Diagrams, Use Cases, Use Case Diagrams, Activity diagrams, Entity Relationship Diagrams
• Skilled in determining system requirements and specifications for application development projects with emphasis on User Requirements and Functional Requirements through user interviews.
• Well versed in Process Narratives, Flow charting Techniques using UML, and Good Documentation Practices.
• Experienced in developing Object Oriented Analysis and Design Models; Use Case Model and UML.
• Experienced in preparing Business Process Re-engineering Models
• Well versed in project management tools like MS Project for project planning, Project scheduling.
• Prepared documents to conduct user acceptance testing.
• Good Knowledge of Unified Modeling Language (UML), Class Diagrams, Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
• Team player and self-starter with excellent communication, coordination, documentation, project planning and interpersonal skills.
• Assisted QA team in developing Test Scripts, Test Cases and Test Plans for the User Acceptance testing.

TECHNICAL SKILLS

Languages: VB.Net, Javascript, VB Script, XML, SQL, PL/SQL, UNIX, ASP.NET

Database & Server: SQL Server, Access, ADO NET, Microsoft IIS.

Software Modeling: UML, Rational Unified Process, Rational Rose.

Versioning Software: Clear Case, Visual Source Safe (VSS), Perforce, Subversion.

Testing Tools: LoadRunner, Quick Test Pro (QTP)

Methodologies: Agile, RUP, SDLC, Waterfall, Scrum, Six Sigma, CMMI, ITIL

Other Skills Requirements: Gathering & Management, Application design, development and testing, Database Design, Application Migration.

Configuration Tools: Rational Clearcase LT, Visual SourceSafe (VSS), Rational RequisitePro.

Defect Tracking: HP Quality Center 10.0), Clear Quest, Defect Tracker (now Software Planner).

Network: TCP/IP, HTTP.

PROFESSIONAL EXPERIENCE

Confidential, Plano, TX

Senior Business Analyst

Responsibilities:

• TransitionedfromSystem Development Life Cycle (SDLC)Rational Unified ProcesstoAgileFeature Driven Development;
• Establish documentation for agile methodology for implementation with a very water-fall-centric development team.
• Develop and maintain sales reporting using in MS Excel queries, SQL in Teradata, and MS Access. Produce performance reports and implement changes for improved reporting.
• Custom tools upgrade client had created marketing, merchandising product tools to support their custom web application which needed to be re-architected to work with ERP tools
• Lots of experience with Business Process Management (BPM), Business Rules Management (BRM), Knowledge Management (KM), Business Intelligence (BI), and Data Warehousing (DW).
• Created screen-mockups using iRise to review the requirements and provide feedback on the screen design. Also, used Microsoft Paint to create ad-hoc screen mock-up to review with the users.
• Created UI specifications Used IRISE Studio 5.3 for designing and simulation of web applications
• Responsible for designing and prototyping user interfaces with iRise Studio or other similar tools.
• Used the requirement attributes (priority, effort, and risk) as the basis for negotiating the inclusion of the requirement, to manage the scope of the system efficiently.
• Customized Sales Force GUI dashboards for business process implementation and user case management.
• Created dashboards using Crystal Xcelsius and Application Foundation (Dashboard Manager) with metrics.
• Developed the GUI using Custom and Web Controls in ASP.NET with VB.NET as code-Behind.
• Independently managed problem solving, bug fixing and maintenance of production systems at client location.
• Involved in Analysis of gathered requirements data, verification of requirements and creation of business requirement specifications (BRS).
• Created process flow diagrams using Visio
• Restructured organizational hierarchies and aligned it with ERP processes
• Ensured proper distribution and handling of data
• Instructed and trained employees at site to adapt the changes in business process
• Completed implementation of FIS ERP system within time and minimal cost
• Assisted in incorporating SAP applications into business models
• Handled designing of applications, management of development group, pilot testing and deployment
• Created user manuals for clients
• Accelerated AP operations across the enterprise through integration with FIS ERP
• Boost productivity and revenue by automating routing, approval, and payment processes
• Conducted JAD and brain storming sessions with the business users and stakeholders.
• Conducted meetings with all the division supervisors to ensure that all the requirements are met.
• Implemented the approved suggestions and modified the current process flows.
• Created Requirement Traceability Matrix to make sure the current project requirements are being met.
• Worked closely with project managers, business users to formalize a business idea and define requirements.
• Interacted with the business users and division supervisors to gather the requirements.
• Worked with QA team to design test plan and test cases for User Acceptance Testing (UAT).
• Ensured all artifacts complied with corporate SDLC Policies and guidelines.

Environment: Use Cases, SQL, SAP ERP, UML, JAD, Quality Center, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Confidential, VA

Senior Business Analyst

Responsibilities:

• Identified the key Stakeholders and the business users of the application.
• Created a product roadmap for the various stages and releases throughout the project lifecycle.
• Conducted JAD sessions with the stakeholders, end users and SME, to determine the critical business processes and identify key functional requirements for LoanServ system adhering to the Mortgage Servicing Industry practices and FDIC guidelines.
• Involved in GAP Analysis and Technical Feasibility study with the technical leads and other SME's
• Identified the Use Cases and documented the product requirements and the workflows of the As-Is process and the To-Be process in the textual Use Cases for various modules like Loan Mod, CRM, Reporting, Dashboard etc.
• Elicited requirements through brainstorming sessions and identified primary actors their roles and functions.
• Created various UML models like Use Case diagrams, Activity Diagrams and State Diagrams in MS Visio.
• Created process flow diagrams in Ms Visio.
• Created and managed all the requirement artifacts in DOORS.
• Analyzing business models and assisting in upgrading ERP systems
• Restructured organizational hierarchies and aligned it with ERP processes
• Ensured proper distribution and handling of data
• Instructed and trained employees at site to adapt the changes in business process
• Completed implementation of ERP system within time and minimal cost
• Configuring complete practical ERP system
• Testing and training staff on using ERP system
• Redesigning business processes for increasing efficiency
• Documenting and maintaining entire steps in testing, implementing and installing ERP system
• Assessing ERP needs of clients and delivering in time
• Conducted timely requirement review sessions with the Stakeholders and business and end users to ensure the product verification
• Actively conducted and participated in weekly meetings to analyze the progress and maintain status reports.
• Reviewed test cases and maintained the Requirement Traceability Matrix (RTM).
• Performed Functional and UAT testing before the system went live and Managed change requests using ClearQuest

Environment: Use Cases, SQL, UML, JAD, Quality Center, FIS ERP Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma

Confidential, Richmond, VA

Business Analyst

Responsibilities:

• To establish a tiered and committee based manual approval process,to extend the manual loan approval process by adding controls to final evaluations, manual intervention for specific instances
• An automatic fax notifications feature was built in the system that enabled better notification by adding automatic fax notifications to the existing email notifications.
• Components: Loan, Credit Score, P&I Projections, Underwriter, Document system, Reports, Notifications, Approval queue.
• The loan originator system helped in faster and accurate processing, better and quick communication with the borrowers and helped the internal users achieve higher efficiency.
• Facilitated and participated in the meeting sessions with the business users and stakeholders to define the project scope and boundaries using the RequisitePro.
• Assisted the project manager in developing scope and vision documents describing primarily the goals, objective and scope of the project.
• Involved in identifying business process and developing business process flow diagrams for pre-approvals.
• Validated the various business processes with a committee of Subject Matter Experts (SME's) like Mortgage Servicers, Underwriters, Credit Analyst etc, to ensure the rules and guidelines have been met.
• Elicited requirements through brainstorming, Joint Application Development (JAD) and interview sessions.
• Created the Business Requirement Documents (BRD) and the Functional Requirement Documents (FRD).
• Wrote Use Cases and developed various models like Use Case Diagrams, Activity Diagrams and State Diagrams for modules like Reports, Notifications etc.
• Maintained a structured approach in organizing requirements to ensure that critical business rules and requirements are met.
• Functioned as a liaison between various business users and the technical team throughout the project lifecycle.
• Involved in maintaining the Requirement Traceability Matrix (RTM).
• Participated in test cases reviews to make sure that all the requirements have been covered and accurately tested.
• Wrote test cases for conducting Use Acceptance Testing.
• Involved in creating User Manuals and training end users Analyzed gathered requirements data, verified, requirements and created functional specifications (FRD/FRS).
• Supported Unit Testing and System Integration Testing (SIT)
• Developed Requirement Traceability Matrix to record the relationship of the requirements to the design, development, testing and release of the software
• Executed SQL queries on relational databases to create daily reports
• Used Rational Rose for Use case modeling.
• Responsible for developing Business Requirement and Functional Requirement Document and documenting the requirements in Mercury Quality Center
• Prepared Requirement Traceability matrices for New business Module.
• Involved in Preparation of weekly and monthly status reports.
• Wrote Business Requirement Specifications that successfully delivered necessary change in a manageable and non-intrusive way.
• Provided a link between the company, customer, the development team and any third-party regarding software functionality throughout the development cycle.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, RUP, SDLC, Use Cases, Quality Center, HTTP.

Confidential, Norristown,PA

Business Analyst

Responsibilities:

• GatheredMortgage and online suite requirements from PNC clients and analyzed them
• Used Team Foundation Serverto providesource code management, Direct reporting, requirements management, project management for agile software development, build lab management, testing and release management capabilities.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects.
• Performed business systems analysis, gathered requirements
• Worked on Client Server environment
• Preparing & Modifying Automation scripts using Win Runner
• Executed the Automation scripts using QC and Win Runner
• Performed Functional, GUI and Security testing of the Web based application
• Performed and supervised reviewing of project documents including functional specification, business requirements and design documents
• Performed UAT, functionality, integration, regression and performance testing
• Coordinated with the Project Managers, Business Analysts, Developers and Test Team Leads and discussed the requirements needed for successful Test Plans and Test Cases.
• Managed the requirements using Reconcile.
• Developed Test Plans, Test Cases and Test Scripts using QA Director.
• Initiated Requirement gathering, analyzing, validating, and authoring use cases usingUML
• PreparedUseCasedocuments for all system requirements and followed theRUPprocess
• Interacted with Legal & Compliance team to include regulatory aspects
• Used Siebel Customer order management to simplify the complex of tracking products across multiple catalog and systems, present targeted product bundles for greater revenues, reducing operating costs.
• Held JAD sessions, finalized business requirements & prepared functional specifications
• Involved inInceptionPhase and preparedlogical data models,BRD,supporting document indoorscontaining essential business elements, definitions and descriptions of the relationships between the actors to analyze and documentbusinessdatarequirements
• Documented various phases of product life cycle, and details of each iteration execution.
• Arranged meetings & Managed meeting minutes & createdBusiness processflows inBPM.
• CreatedUse CaseDiagrams,ActivityDiagrams,SequenceDiagrams and ER Diagrams in MS visio and IBM Rational DOORS.
• Worked in ETL environment involving Informatics/Data Stage and Business Intelligence tools like Cognos, Business Objects.
• WroteSQL commands and procedures, to check for newly provisionedMortgage and credit data for consistency and updated invalid fields with proper value.
• Worked through the testing lifecycle by developing test cases, test plans, manual tests
• OnHPCoactively involved in developing, executing and managing User Acceptance Testing (UAT).
• Used TSS to process safe secure payments, keep track of all finance billing information.
• Used MS Project for project scheduling, worked with coders in development
• Used ETL to mitigate the problem of database isolation level lock contention in transaction processing systems caused by attempts to run large, long running, analysis queries in transaction processing databases.
• Used ETL to maintaindata history, for the source transaction systems, Integrate data from multiple source systems, enabling a central view across the enterprise.
• Improvedata quality, by providing consistent codes and descriptions, flagging or even fixing bad data using ETL.
• Effectively implemented the Change Management and Configuration Management process.
• Performed change configuration management and defect management
• Analyzed business requirements and constructed business logical models.
• Prepared user guide & support documentations
• Expanded existing filing resources, trained team on it

Environment: Use Cases, SQL, SAP ERP, UML, JAD, Quality Center, Java, XML, FTP, MS-Office, Windows, Rational Rose, Rational Requisite Pro, Windows, HTTP, Six Sigma.

Confidential, MA

Business Analyst

Responsibilities:

• Responsible for production support of cross functional business teams as related to FiServ Servicing System; manage reporting of issues, requests for enhancements, testing of solutions and emergency fixes
• Managed small and medium technical projects from idea submission through successful implementation
• Acted as lead Business Analyst on large projects, specialized in requirements gathering, data mapping, test plan development, testing and implementation
• Assigned to Investor Enhancement Project, participated in beta testing effort for new investor, rules-based architecture proposed by FiServ; responsible for case/issue management and coordination of the testing effort; mentored testing team
• Contributed to development of a strategic plan, which standardized processes for issue resolution management and established process and controls for mortgage system release and code cross testing; acted as part of focus group, which defined current process, recommended and implemented changes
• Managed multiple aspects of Confidential Mortgage’s system conversion from Excelis to LoanServ, including ancillary system conversions (Accelerated Payment Deduction System and Electronic Billing Payment and Presentment) and FiServ’s check disbursements from set up of checks on LoanServ, to printing set-up with third party vendor through testing with the issuing bank and successful implementation
• Implementation of new designs within the Business Operating Model.
• Involved in workshops / training / presentations.
• Assisting in the preparation of user and system test plans.
• Executed SQL queries for Data analysis, completeness and accuracy
• Facilitated collection of requirements and preparation of business requirement documents (BRD) and function specification documents (FSD) in support of risk underwriting strategies for execution by the IT group
• Conducted monthly application review meetings with the operations groups to understand better the impact.
• Requirement gathering, Business Process flow development, and Business Analysis.
• Created Effective Use cases and Integrated High level Use case Scenarios in the Project and identification of Basic/Alternative flows.
• Involved in the UAT for the application process
• Assisted in development of Test Plans and assisted QA team in System testing to ensure the new system satisfy all User requirements.
• Collaborated with project manager in tracking and managing project development process following RUP based SDLC methodologies.
• Developed a project plan using Microsoft Project based on details contained in the HL BRS and also a project plan to schedule and assign work and manage the project.
• Worked closely with project managers, business users to formalize a business idea and define requirements.
• Interacted with the business users and division supervisors to gather the requirements.
• Gathered requirements for building a current business process that hosted day to day trading activities of various commercial recordings divisions.

Environment: MS-Office, JAD, UML, SQL, Data Analysis, SDLC, Use Cases, Quality Center, HTTP.