SUMMARY:

• Highly qualified leader offering more than 15 years of end to end solutions delivery, resource stewardship and process improvement experience within technology, healthcare and retail industries. Results focused and effectual leader with proven ability to deliver complex, cross - functional solutions in environments with constrained resources, budgets and timelines. Talent for proactively identifying and resolving problems - controlling costs, implementing process and reducing operational inefficiencies. Skilled at consulting with and influencing senior management at various levels in and across a wide variety of functions to achieve successful execution.
• Relationship Building
• Program Management
• Team Building
• Influence
• Quality Assurance
• Budgeting
• Leadership
• Coaching / Mentoring
• Resource Management
• Innovation
• Performance Culture
• Process Improvement
• Established a PMO to transition the execution of 22 strategic initiatives from Bain & Company in less than 30 days. This included the recruiting and hiring of senior level project and program management resources to provide direct support to executive leadership and establishing a common project/program management methodology across 5 different delivery teams. ( Confidential )
• Drove the performance of over 200 direct and indirect resources across multiple geographic regions to deliver a product that increased sales potential by 85%. ( Confidential )
• Delivered numerous highly complex, cross functional strategic initiatives through all development phases that drove member loyalty, reduced cost, improved affordability and maintained regulatory compliance. ( Confidential, Confidential, Confidential )
• Represented and defended technology processes in over 70 regulatory audits, ensuring 21 CFR Part 11 compliance and GxP practices. ( Confidential )
• Implemented Agile based delivery methodology, with SCRUM based teams which reduced the time for IT to respond to business need from 2 to 3 months to weeks. ( Confidential )
• Selected by the President and Executive Medical Director to develop and lead the management process for the Executive Team. This included managing the time of Executive Leaders to prepare for key annual events such as; Strategic Plan Development, Rate Setting, Quarterly Performance Reviews, Budget Preparation and Initiative planning. ( Confidential )
• Restructured Quality Assurance approach to reduce product delivery time from 10 weeks to 4 weeks. ( Confidential )

TECHNICAL SKILLS:

Technology and Tools: Microsoft Office Suite, Microsoft Project, Visio, SharePoint, Balanced Score Cards, HP Quality Center 9.2 and HP ALM 11.0, JIRA, Top Team 7.0, Concur, NIKU Clarity, Lotus Notes, WebEx, SDLC, EPIC Electronic Medical Record Systems (EMR), StarLIMS

PROFESSIONAL EXPERIENCE:

Confidential - Marietta, GA

Associate Director, IT

Responsibilities:

• Delivered over 130 software release within a 1 year period which accelerated the transition from a legacy Laboratory Information Management System to new modular based platform.
• Transitioned the organization from a waterfall based delivery methodology to an Agile mode which allowed IT to provide new business capability on a weekly basis.
• Created Validation Strategies for each release to ensure quality, data integrity and Confidential t safety.
• Served as the IT Representative in regulatory audits conducted by sponsors such as Confidential, Confidential, Confidential, Confidential Ingelheim to demonstrate that the processes used to manage the sponsor’s clinical trials were of the highest quality and would ensure Confidential t safety and data integrity.
• Developed and implemented release management and environment management strategies across multiple programs that allowed delivery teams to appropriately assess and mitigate risk associated with change.

Confidential - Atlanta, GA

Regional Testing Manager

Responsibilities:

• Partnered with executive leadership to develop and publish annual business objectives extracted from the strategic plan which were cascaded to the organization as shared annual goals.
• Liaison between executive and operational leaders, insuring that work performed by operational leaders aligned well against business objectives.
• Identified and removed barriers to execution. This included people, processes and prioritization which lead to operational efficiency gains.
• Designed and lead a Portfolio based IT delivery team consisting of Business Analyst, Developers, Project Managers and Quality Assurance Analysts to execute strategic initiatives.
• Developed and lead a cross functional operations committee comprised of director level resources that met bi-weekly to assess the impact, resources needs and identify potential redundancies for proposed initiatives. This intake process directly contributed to executive leadership team’s ability to make timely and informed decisions as to the priority of proposed initiatives.
• Built and managed a balanced scorecard for performance metrics that provided executive leaders with

Confidential

Manager

Responsibilities:

• Implemented formal delivery methodologies
• Implemented process improvements
• Delivered business and technology solutions
• Build validation practices from the ground up
• Lead Help Desk and Call Center departments
• Validated products and software