PROFESSIONAL SUMMARY:

• Proven program/project manager - broad industry expertise in delivering complex, large-scale, high-visibility corporate and global internet/intranet/extranet projects. Proficient at developing new processes and procedures. Certified project manager and scrum master
• System implementations and migrations specialist - project manage digital and mobile projects, migrations, i.e., content management systems, marketing automation systems, and other web site and server migrations
• Digital generalist - strategic, management, and hands-on experience as a web program/project manager, consultant, information architect, user experience designer, content modeler/administrator, web designer, developer, webmaster, and web technologist. Have worked with in-house and hosted content management systems (Clickability / Limelight, Adobe Publish, Interwoven TeamSite, Confidential Publishing Platform, SharePoint), metrics (SiteCatalyst, WebTrends, Coremetrics), online communities, search engine optimization/marketing, and supported product launches, media sponsored advertising projects, campaigns and promotions
• Strategic thinker/analyst - creative problem solver and forward thinker, updated on industry trends; gather requirements, assess project benefits and risks, bridge information gaps among business owners, technical teams, and stakeholders, recommend viable solutions, and synthesize high level strategic view with tactical, detail level
• Highly effective implementation driver - excellent organizational, multi-tasking skills - able to quickly assess project needs, provide structure and plan for delivery, then guide teams to produce results

TECHNICAL SKILLS:

Technology and Tools: MS Project, Excel, Word, PowerPoint, Visio; Content management systems: Limelight / Clickability, Adobe Publish, Confidential Publishing Platform, Interwoven TeamSite, Stellent, Oracle UCM, and Umbraco content management; Adobe Photoshop, Dreamweaver; previously programmed in HTML, CSS, JavaScript, PHP, MySQL

PROFESSIONAL EXPERIENCE:

Project Manager

Confidential, San Francisco, CA

• Digital project manager in Virtual Channels PMO, working on small scale ($250K) to large scale (over $1 million) digital projects
• Oversaw implementations of projects in a highly matrixed, cross-functional organization, handling resourcing, project budgets, timelines, communications, and deliverables; one project involved content work in Tridion CMS
• Presented bi-weekly to Sponsor, the status of the project, including s, planned tasks, risks, and financials; make requests and requested/received additional funding
• Worked with product managers, developers, business analysts, system architects, and QA teams
• Learned and adhered to project management processes and requirements in PMO organization
• Delivered a project one quarter earlier than planned, with increased scope, and under budget

Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Program manager for engineering teams within the Confidential division, working on large scale ($5 million) multi-year ASIC silicon chip design and security projects
• Maintained project schedules and held status review meetings with customers in the United States and Japan, and with internal teams; provided schedule forecasts, assessed schedule and resource impact of design changes, and performed contingency planning
• Represented Engineering to Sales and Business Development to provide schedule and resource information for contracts, resulting in a $1.5 million contract
• Aligned schedules to match contract dates and agreed-to deliverables, including hardware netlists, software source code and/or executables, data files, and documentation

Sr. Program Manager

Confidential, San Francisco, CA

Responsibilities:

• Lead Program Manager for corporate website www.riverbed.com, in the marketing department, reporting to the Director of Web Strategy; responsible for overall project scheduling and resourcing, vendor selection, and end-to-end project management and execution
• Handled large, cross-functional projects, i.e., SteelStore product line partner promotion with Amazon Web Services, and online deliverables for Riverbed Force multi-day event. Required interfacing with VP’s, senior directors, and the web and marketing communications teams
• Program managed migration from Adobe Publish to Limelight / Clickability hosted content management system, including site architecture and localization in nine countries; responsively designed website project was launched early and within budget; also handled microsite and blog migrations into the CMS
• Upgraded Eloqua marketing automation to version 10. Strategized form submissions architecture with developer team, from the website through Eloqua marketing automation into Salesforce
• Led developer projects and prioritization; brainstormed with developers to come up with solutions for complex issues, and provided recommendations to stakeholders and internal teams
• Streamlined processes for handling and prioritizing cross-functional web projects

Project Manager

Confidential, Sunnyvale, CA

Responsibilities:

• Project manager in the PMO group for Custom Branded Experiences in marketing, delivering on high visibility, external facing media advertising and sponsored websites with annual spend between $75,000 to $10 million
• Worked cross-functionally in highly matrixed organization, collaborating closely with product management, sales, site property, editorial, and in-house and external design and engineering teams
• Project managed eight to ten projects on Confidential Publishing Platform concurrently throughout the project lifecycle, from initiation to execution to monitoring/controlling, for projects lasting one to six months
• Used Agile Scrum methodologies to plan and manage sprint development cycles
• Improved ramp-up process for new hires into the CBE team by creating process documentation twiki and Visio workflow diagrams

IT Project Manager / Business Analyst

Confidential, Santa Clara, CA

Responsibilities:

• Dual role of project manager and business analyst to IT Global Marketing and Channels Applications organization, using waterfall and Agile methodologies on projects
• As project manager, worked with channels business teams to scope out deliverables, plan timelines, and manage costs and development resources
• As business analyst for next generation intranet project, created requirements documents, led testing activities, managed test plans, and set up test scripts
• Also as analyst, created processes for project change control and issues tracking; logged defects through Quality Center and SharePoint; and provided daily test reports to upper management
• Learned, created documentation, and trained internal clients on Stellent and Oracle UCM content management systems

Web Manager

Confidential, Cupertino, CA

Responsibilities:

• Manager of global support portal, with accountability for online customer experience; dual reported to corporate web team (marketing) and support organization
• Strategized corporate site direction with senior management, including improving experience, portal consolidation, and localization/regionalization; created processes and plans with corporate web team
• Developed strong working relationships with delivery teams and business stakeholders, in working to align the support site to corporate web guidelines and standards
• Negotiated plan, scope, timelines, and resources for redesign project, along with content management system migration efforts
• Met with stakeholders and development teams, and provided guidance and gathered requirements for usability studies, design mockups, content management system functional designs, metrics, search engine optimization, product launches, and social network activities
• Hired and managed remote team in the Philippines, including setting team and staff direction, objectives, and expectations
• Travelled to Taiwan and Philippines; also worked with North America, EMEA and Ireland teams

Owner/Consultant

Confidential, Burlingame, CA

Responsibilities:

• Consulted with small businesses on site redesigns, and web and social media marketing
• Project/product managed iPhone/mobile application for business to consumer startup

Senior Web Program / Project Manager

Confidential, Cupertino, CA

Responsibilities:

• For Services PMO within product management, program managed Services web properties, including site section on Confidential .com, corporate intranet, SharePoint, sales intranet, and partner sites
• Aligned priorities with key business initiatives, created web program plans and roadmaps, and optimized budgets
• Presented plans to senior management and cross-functional teams, to gain buy-in
• Conducted SWOT analysis and competitive site reviews, and reported on metrics (SiteCatalyst) and search engine optimization efforts for continuous improvement
• Facilitated development of processes with cross-functional teams to streamline localization, collateral posting in Interwoven content management system, and the product management life cycle workflow
• Collaborated with online teams to scope business requirements, then plan and implement site redesigns, integration of mergers and acquisitions, product launches, and localization
• Facilitated taxonomy, information architecture, and content discussions, and co-conducted global scenario design workshops with usability team to enhance Services online experience
• Collaborated with Services product marketing team to support online campaigns; coordinate releases of microsites, and web content and collateral updates
• Hired and trained contractors to enter content into Interwoven TeamSite

Project Manager

Confidential, Mountain View, CA

Responsibilities:

• Project managed and programmed for Web 2.0 Confidential QuickBooks Online Community websites
• Conducted requirements gathering and analysis, created business requirements and Request for Proposal document, selected third party vendor, and project planned and managed 12-member team
• Efficiently project managed community platform migration project, which involved a common registration system, and separate front-end interfaces among sites; site components included forums, blogs, Google maps, and partnering with various vendors to create Small Business Center

Owner/Consultant

Confidential, Burlingame, CA

Responsibilities:

• Created web design/consulting company focused on project management, user interface design, and site implementation
• Developed clientele, consisting primarily of small to medium-sized businesses