SUMMARY:

• Accomplished Project Manager/Scrum Master with a proven track record of leading multiple complex and high value projects from initiation to close in collaboration with business leaders.
• SAFe Program Consultant(SPC), Certified Scrum Master (CSM), Project Management Professional(PMP), Confidential - Agile Certified Professional ( Confidential - Confidential ), Professional Scrum Master I (PSM I), ITIL Foundation, Prince2 Foundation Certified
• Skilled in tools and techniques for planning, organizing, monitoring and controlling projects with ability to manage multiple simultaneous projects with SDLC and management methodology.
• Adept at managing all aspects of delivery - quality, financial (effort/cost tracking), people and vendors along with managing project expectations with team members and other stakeholders.
• Proven experience in managing the operational parameters and project metrics of the engagement.
• Experience in application support, support desk along with knowledge of business best practice.
• Project Management
• Business Analysis, Stakeholder Management
• Team Building and Leadership
• Program Management, Delivery Management
• Structured Development Methodology
• Process Design and Improvement
• Managing Global and Virtual Team
• Project Contract and Statement of Work, RFP

TECHNICAL SKILLS:

Technologies: hybris, IBM-WCS, SharePoint, Dot Net, SFDC, Informatica, ETL, SSRS, SSIS, JD Edwards, SAP-SD, JAVA

Functional Areas: E-Commerce, Distribution, EDI, Finance(AP,AR,GL),Payroll, Content Management

Databases: DB2, Oracle, SQL

Programming Languages: RPG, C++, Familiar with Internet technologies

Methodologies/Tools: Agile, Waterfall, SAFe, Scrum, SDLC, PM-BOK, Lean, Six-Sigma, MS-Project, office, Rally, JIRA, MS-Visio, Kanban, PDLC

Industry: Healthcare, Retail, Manufacturing, Energy and Utilities

PROFESSIONAL EXPERIENCE:

Confidential, Massachusetts

Scrum Master

Responsibilities:

• Working as a Scrum Master to facilitate the creation of web-based software for use by clients utilizing scrum resources based locally and in geographically diverse locations including India.
• Facilitating team meetings and standups, eliminate blocking issues and escalating to leadership as required, maintaining and managing release cadence, coordinating with other program scrum teams.
• Working with business user for requirements gathering and formulating epic, stories.

Confidential, Massachusetts

Scrum Master/ Project Manager

Responsibilities:

• Led a cross functional collocated, distributed team in developing and implementing project deliverables, with an emphasis on quality, productivity, and consistency with agile methodology and adhering to agile framework.
• Effectively managed application development of complex projects involving different technologies and following scrum principles, daily stand up, sprint demo, sprint retrospectives to ensure on-time and on-budget delivery, following Scrum of Scrum, Program Increment (PI), Agile Release Train (ART) as per SAFe framework, process and guidelines.
• Served as servant leader to remove the impediments to team’s success and ensured continuous improvement of the team’s self-organizing ability through transparency, adaption and inspection.
• Worked as Scrum of Scrums and lead a team of Scrum Masters on delivering successful projects.
• Assessed the Scrum Maturity of the team and organization and coached the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization
• Executed wide range of process activities beginning with working with client to identify business requirements and subsequently leads a team in initiating, planning, controlling, executing, and closing tasks of a project to produce the solution deliverable
• Identified and negotiated schedules, milestones, and resources required to meet project objectives, and modified schedules as required and provided regular visibility into the backlog, progress being made, and where the team(s) are going.
• Provided liaison role with areas relative to applicable technology and coordinated issues with project stakeholders on an ongoing basis, managing client interactions and expectations
• Led cross functional interdependencies and milestones to achieve common goal and delivered project status reporting and supporting project communications to ensure awareness of progress.
• Besides development also managed the Application Maintenance Support activities by maintaining the SLAs, productivity, cost, scope, schedule, quality, and appropriate business measurements.
• Facilitated discussion, decision making and conflict resolution to get the work done for the project.

Confidential, Texas

Responsibilities:

• Created and managed end-to-end project plan, scope, schedule, dependencies, resources, budget, and overall delivery of the project along with managing risk.
• Effectively managed medium to large sized application development, infrastructure projects involving different technologies while collaborating with global and virtual team size of 15-20 resources in multi-vendor environment to ensure on-time and on-budget delivery.
• Assisted in the development of business cases, Project Concept Documents, Project Definition Documents, RFPs, and work plans
• Coached, mentored, motivated and supervised project team members and contractors, and guide them to take positive action and accountability for their assigned work
• Successfully attained high levels of customer satisfaction rating between 4.5-5 out of 5.

Confidential, Minneapolis

Responsibilities:

• Planned, designed, managed and executed project plans to ensure successful completion of the transition of the global IT support with a budget of $15 million over 5 years by following the Knowledge Acquisition Phase, Shadow and Primary Support Phase.
• Managed projects with ateam of 12-15resources to ensure highest quality and high level of customer satisfaction (between 4.75 - 5 out of 5) as per the Statement of Work and Project Plan.
• Led the team in achieving 22 Service Level Agreement every month.
• Led the successful planning, resource estimation, execution and monitoring and control of the JD Edwards ERP upgrade project and server migration project using the proper project management methodology.
• Took the lead in improving processes to optimize performance and value over time (Ex-ticket reduction by 8%, processing time reduction for check reprinting by 9%).
• Managed project changes as per the change management plan to control scope, cost and schedule.

Confidential, Connecticut

Responsibilities:

• Led a team of 10 resources to provide application support and development for client organization on 24x7 using the global delivery model.
• Planned and managed project of $500K+ with a team of 10+ resources to develop the web based sales order application along with the integration with LANSA web technology.
• Developed and delivered progress reports, proposals, requirements documentation, and presentations
• Defined project success criteria and disseminated it to involved parties throughout project life cycle.
• Identified and managed all aspects of project including scope, budget, timing and quality and risk.
• Led the SOX-Compliance audit successfully for the client organization.

Confidential

Software Engineer

Responsibilities:

• Took charge in developing the requirements definition in collaboration with business and IT team members and creation of functional specifications and managing testing of the application.
• Hands on experience in configuration of JD Edwards system and troubleshooting to resolve reported problems in JD Edwards and related interfaces.
• Managed changes in project scope, identified deviations or areas of potential conflict, and devised contingency plans
• Mapped and documented various interfaces between legacy and new systems and identified options for potential solutions and assessing it for both technical and business suitability
• Gathered and evaluated the requirements and created Functional and Technical specification document and performed testing related to the implementation of JD Edwards.
• Implemented solutions as per the client requirement in close coordination with engagement manager
• Honed Skills in MS SQL (writing queries) as well as in MS-Office(ex- MS Word, MS Project, MS PowerPoint, Flowchart, Pivot Table, VLOOKUP in MS Excel,), SharePoint for analysis, reporting.
• Worked as collaborator, facilitator with different stakeholders.