SUMMARY:

• Formal in both business and management software development with expertise of broad range of technologies and business analysis.
• Expertise in Organization development; participated in development of startup and helped build it to a size of 350 and considered a key member of the company.
• Adaptable, easy to work with and a very good team player. Have experience of working internationally in different cultural environments, therefore work very easily with people not only from different technical backgrounds, but also from different cultural backgrounds.
• In depth knowledge and experience of developing workflow automation and business process management, process reengineering, technical and business writing, business process flow, process modeling, analysis and testing .
• More than 15 years experience in software development and providing professional services in workflow automation. Hands on experience of product development and all stages of development lifecycle, object oriented analysis and design.
• Effectively communicate with different stake holders to get their buy - in and commitment. Strong experience in conducting User Acceptance Testing and documentation of Test Cases. Expertise in designing and developing Test Plans and Test Scripts.
• Extensive experience in dealing with clients internationally, evaluating their needs and proposing and implementing suitable solutions according to the needs.
• Competent in evaluating and understanding the business needs by interviewing project stake holders, gather requirements for the project, and based on technical knowledge, present a sound workable solution and translating requirement into specifications and application design.
• Have a deep technical understanding of different Microsoft technologies and experience of web-based application development. Can not only design and document, but also implement these solutions.
• Successfully deployed enterprise management and process workflow automation solutions all over the world
• Competent in documentation and clients for effective adoption the new processes, as well as providing service to monitor the efficiency of the new processes, and proposing changes to make the processes more effective.

TECHNICAL SKILLS:

METHODOLOGIES: RAD, Agile, Waterfall

DATABASES: Microsoft Access, SQL Server, Oracle

OPERATING SYSTEMS: Windows NT/XP, Windows Vista, Windows 7, Windows Server (2003, 2008)

SOFTWARE: Microsoft Office (Word, Outlook, Excel, Power Point), MS Visio and MS Project; Confidential Adaptive BPM Suite (v8), SharePoint (2007 & 2010), Source Safe, Remedy, Sales Force, Case Complete 2012 R2, Balsamiq Mockups & Wireframe, OpenOffice.org, BMS ITSM Remedy, Edge CAM (v8.75), NextGen and MedInformatix (EMR System).

PROGRAMMING: Visual Studio (VB & C#, .Net Framework), C++ and MS Office Automation (VBA Scripting), Windows Embedded CE

PROFESSIONAL EXPERIENCE:

Confidential

Business Process Management and IT

Responsibilities:

• Designed and implemented IT policy for customers to ensure that high value IT was aligned with business goals and key business strategy. Propose recommendations to streamline core business processes, minimizing complexity, effort and data duplication. Create and maintain mappings of current and future business process flowcharts. Recommendation and deployment of Commercial off-the-shelf (COTS) solutions.
• Organization Development through establishment of best practices by defining workflows, optimizing business processes and implementation of Electronic Medical Record System as an Enterprise Resource Planning (ERP) system through a series of team building and exercises for cultural change and better adaptation of new systems.
• Coordinate potential solutions review with clients and provide ongoing feedback on selected EMR system. Redesigned work processes and business structure to streamline deployed EMR system. Documented and improved LAN and WAN infrastructures, and optimization of VPN.
• Developed applications using XML and .Net Framework (VB & C#) to facilitate staff at medical practices and deployed easy to use front end interface to complex EMR systems. Integration of digital pen system with EMR system for data capturing through paper.
• Maintenance of Windows 2003/2008 Servers (Active Directory and MS Exchange etc) both on physical as well as virtual server environments. Full deployment of SharePoint Server and development of SharePoint based workflow processes.

Confidential

General Manager/ Business Analyst

Responsibilities:

• Developed company culture by participated in HR projects; enforced ethical business practices by decreasing potential liabilities and ensuring compliance with employment laws. Significantly improved productivity by establishing best practices for payroll, performance metrics and other policies bring congruity to procedures across teams. Spearheaded initiatives that improved recruitment, talent assessment, and development, retention, employee satisfaction, compensation procedures, and staffing.
• Represented the Company at local and international tradeshows. Developed liaisons with al institutes. Established and managed Partners Channel and developing their resources. Increased and managed professional services in the region through developed partner’s channel providing onsite product and offsite technical support delivering design, documentation and deployment of business solutions and application solutions. Maps complex business processes including control points, key data and reporting elements, process documentation, and system interfaces.
• Provided offshore and onsite professional services and technical consultancy on business process development and process re-engineering to clients worldwide which includes fortune 500 companies through teams for Americas, EMEA and APAC regions with successful delivery of projects, attending technical reviews to ensure project goals are maintained throughout the project and system change is rolled with minimum business impact. Worked with clients through joint design sessions to refine requirements and transition from test to production environment are carried out with appropriate documentation and . Wrote winning technical and cost proposal for development contract. Mentored developers and maintained project schedule.
• Established infrastructure, standard operating procedures and implemented project standards/software development methodologies to align with industry standards of software development. Provided daily/weekly updates to the global program manager.
• Developed and maintained different modules for Confidential BPM Suite. Led and managed team of developers for the development and maintenance of product administration module, third party integration modules and process documentation modules, ensuring product quality assurance along with completion of project documentation.
• Managed team for the development and maintenance of Confidential Enterprise Integration Kit providing advanced functionality and interface to customize and integrate the Confidential software into proprietary and enterprise applications such SharePoint Web Parts and integration of workflow solution with legacy ERP systems.
• Developed support and services group and extended multi-tier service desk support, identifying and assigning individual responsibilities to support internal and external customers (globally) with availability of round the clock personal assistance. Provided customers with customized solutions for Confidential products.
• Supervised and managed team for Confidential website development and maintenance coordinating on projects with marketing manager.
• Coordinated with international partners and managed localization projects for different major and minor product releases.
• Provided on-site to Confidential customers and partners in Middle East, Africa and Asia Pacific regions on the product and enterprise integration and helped integrate their proprietary applications with the product.
• Developed and maintained Confidential FloStation and Flobot modules for integration of Confidential product with third party applications - Email, Microsoft Office (Excel, Word and Outlook), Databases (Oracle, SQL, Informix) and ASCII file.
• Designed, developed and maintained Confidential product user interface with graphical artwork, icons design and consistent layouts of the product.
• Developed technical support for custom applications, tools and automation for internal projects for corporate process automation and improvement.
• Developed and led team for the product Quality Assurance and managed quality through design and implementation of test scenarios in end-to-end testing and escalated unresolved issues in a timely manner.

Confidential

Partner/ Software Developer

Responsibilities:

• General operations and office management by defining business areas and making marketing plans to promote company services.
• Established off-shore relations, provided software development and quality assurance services. Ported DOS based product to windows environment. Participated in development and quality assurance of Confidential workflow automation product.
• Designed, developed and successfully implemented local software development projects at different levels. Customer services, including network, hardware service and solution to different software problems along with desktop publishing and document composing services.
• Confidential FloStation. Development and maintenance of major component of Confidential BPM Suite. Confidential FloStation can operate as a standalone Windows application or as a Service. FloStations communicate with the Confidential BPM Server via HTTP, HTTPS or DCOM. This means that FloStations can be located anywhere there is Web access. This powerful feature enables Flobots to perform tasks at remote locations. FloStations can be grouped in the Administrator. A designer can select a specific FloStation to carry out the task or select a Group. Any member FloStation of the Group can perform the task. This provides a simple but elegant load balancing mechanism.
• Confidential Flobots, Workflow Automated Agents. Design, development and maintenance of 3rd party integration modules for Confidential product. These Flobots make powerful and popular applications such as Microsoft Excel and Microsoft Word into “workflow robots.” Just as robots are used to perform many different tasks on the factory floor, one can use popular applications to perform specific workflow tasks. Also developed an extensive enterprise development kit that allows custom integration with third party application which includes but not limited to Microsoft Office Flobots (word and excel), MS Exchange, Database, Email, XML, File Flobot, ASCII File Flobot, Acrobat Forms Flobot and integration of Document Management Systems (Kofax, Documentum, SharePoint).
• Third party integration includes but not limited to Microsoft Office (Word and Excel), MS Exchange, Database, Email, File Management, and XML.
• The Confidential Enterprise Integration Kit (EIK). Participated in development of Confidential EIK and managed a group of developers for further development and maintenance. The EIK provides advance functionality to help VARs, ISVs, and customers who wish to customize or integrate the Confidential software into proprietary applications. Confidential EIK includes .NET interface, Web Services Interface, Event Subscription and Custom application integration with Confidential product.
• Confidential Administrator Module. Developed and managed module which offers powerful, centralized capabilities and conveniences for remotely managing and administrating workflow and providing the lowest Total Cost of Ownership. It was a Microsoft Management Console (MMC) based application that provides a familiar interface for administrators. Initially I was assigned to developed and managed Confidential Administrator Module till version 6. Version 7 onwards, this module was assigned to one of my team members for maintenance and enhancement with additional features.
• Documentation Tool. Designed and developed unique tool for process documentation with rich features tightly integrated with the Confidential BPM Studio. This feature allows users to create their own report templates using Microsoft Word. The templates are configured to accept Confidential process details in specified location using a simple point-and-click interface. Once a template has been created, the user can easily produce documentation for any process designed in Confidential BPM Studio. Different templates can be used for different purposes. Since the documents are produced in Microsoft Word, it is easy to customize or edit the documents if any additional information is required.
• Digital Pen Integration. To utilize this useful technology by Anoto Group, developed an integration application for an EMR system to connect it to digital pen and transfer data from paper to EMR. Also developed a separate application to print Confidential t data from the EMR database on the office forms which can be used with the digital pens to capture the information as structured electronic data instead of just as scanned image.