SUMMARY:

• Strategic technology leader offering accelerated record of viable solutions impacting organizational capability and performance; noted for harnessing leading technologies to accomplish core business goals. Infrastructure leader and financial steward who motivates teams and individuals to top .
• Maximizing Vendor Relations and Negotiations
• Designing Agile Infrastructure
• Capitalizing on Emerging Technologies
• Improving Business Continuity and Efficiency
• Facilitating Decisions through Business Intelligence
• Building and Mentoring Teams

TECHNICAL SKILLS:

Operating systems: Microsoft Windows Server (2003, 2008, 2012), Windows (XP, 7, 8, 10), Mac OS, Ubuntu, AS/400, OS/400, Red Hat Enterprise Linux

Cloud Platforms: Amazon Web Services, Microsoft Azure, Google, Carbonite

Virtualization: Microsoft Azure, Microsoft Hyper - V, Microsoft System Center, VMWare ESX, VMWare Server, VMWare vSphere

Directory Services: Active Directory, OpenLDAP

Communication Tools: Microsoft Exchange (2010,2013), Microsoft Lync (2010, 2013)

Productivity Tools: Microsoft Office, Office 365, Microsoft SharePoint (2013), Google Apps

Remote Access Tools: Citrix XenApp, SonicWALL VPN, Cisco VPN, RSA

Design Tools: Adobe Creative Suite, AutoCAD, MicroStation

Project Management Tools: Microsoft Project, Microsoft Visio

Database/Reporting Tools: Microsoft SQL Server (2010, 2012, 2014), MySQL, Microsoft Access, Crystal Reports, SSIS, SSAS, SSRS, Oracle 10g, SAP BusinessObjects, Management Reporter

Systems Management Tools: BMC Remedy, Spiceworks, TrackIT, Solarwinds, Microsoft Systems Center

Security Tools: Symantec Endpoint Protection, Microsoft Security Essentials, Avast, AVG, Malwarebytes

Disaster Recovery and Backup Tools: Arcserve, Acronis, Symantec Backup Exec

VoIP: Cisco Call Manager, Star2Star

Programming languages: HTML, PHP, CSS, C++, C#, Visual Basic, PowerShell Scripting, JAVA, ASP.Net, SQL, Perl

Point of Sale applications: SAP Retail, GSI Retail 1

ERP: SAP, Microsoft Dynamics

Networking: TCP/IP, DHCP, DNS, WINS, IIS, Apache, FTP, IE, Netscape, Client/Server, Lotus domain, SMTP, SNMP, NIS+/NIS, LDAP, HTTP, HTTP, MPLS

SAN Management: NAS, Fibre channel, NFS, iSCSI

Hardware: Dell, Lenovo, HP, IBM i series, Cisco, SonicWALL, Netgear, Avaya, Polycom, EMC, Juniper

PROFESSIONAL EXPERIENCE:

Confidential, Shrewsbury, NJ

Information Technology Manager

Responsibilities:

• Work with the Board of Trustees and C-level officers to ensure that the technical infrastructure and IT services are in line with organizational objectives and strategic initiatives. Plan and manage projectsaligning business goals with technology solutions to drive process improvements, boost efficiency, enhance customer service abilities, gain competitive advantage and improve bottom-line gains.
• Develop and maintain departmental and project budgets totaling $5M+. Manage vendors and negotiate optimized service contracts and service level agreements. Establish and administer standards, policies, internal service level agreements, standard operating procedures, security policies/procedures and infrastructure maintenance plans. Institute programs to provide structure and process for planning and monitoring employee development.

Confidential, Shrewsbury, NJ

Information Technology Manager

Responsibilities:

• Reduced infrastructure and licensing costs by 46 percent by implementing and maintaining a 40+ server, Windows and Linux, virtualized environment utilizing Microsoft Azure, Hyper-V and VMware technologies
• Decreased IT operational costs by $100k via optimized contract/vendor management and renegotiation, performing needs assessments, developing cross programs and automation of processes through scripting
• Planned, designed and implemented enterprise infrastructure solutions utilizing VMWare ESXi 6 and vSphere 6, saving $50K in annual vendor hosting and support costs
• Improved uptime from 89 percent to 99 percent leveraging Microsoft Azure and AWS platforms to create and maintain private and hybrid clouds
• Improved internal communications systems by designing, planning, implementing and maintaining a hybrid cloud environment consisting of Microsoft Exchange 2013, Lync 2013, SharePoint 2013 and Office 365
• Instituted ITIL v3 framework and best practices, further integrating and aligning IT with the business, improving coordination between business teams, reducing process complexities, increasing transparency to upper management, reducing system outages and optimizing service delivery
• Designed, developed and maintain infrastructure and documentation for disaster recovery and business continuity plans implementing backup wireless ISP and redundant power for all sites, real time replication of critical business systems and data to offsite DR locations and hybrid on site/off-site vaulting
• Successfully led the implementation of Microsoft Dynamics ERP, reducing administrative overhead by increasing efficiency, eliminating unproductive and repetitive tasks and improved expense management
• Developed an enterprise data warehouse, aggregating all operational data sources into a single data mart, and manage a team of developers and data analysts focused on advanced business intelligence systems development consisting of reports, dashboards and KPI enhancing executive level decision making and business operations planning and execution
• Lead operational and technology teams in opening new blood donation sites and upgrading/maintaining existing sites
• Established and led Project Management Office, implementing best practice methodologies of PMBOK
• Instituted security and organizational policies for the company’s first BYOD policy
• Work in conjunction with industry governing bodies and business partners to ensure current IT infrastructure and blood donation sites along with future developments are in compliance with FDA, HIPPA and regional regulations and requirements

Confidential, New York, NY

Sr. IT Manager of Retail Systems

Responsibilities:

• Directed teams of various technical, financial and operational disciplines in the areas of software development, systems implementation, change management and infrastructure support, delivering high quality results with minimal service disruption. Responsible for planning, coordinating, and monitoring all activities involved with the implementation of new retail system solutions.
• Collaborated with C-level officers to ensure technology infrastructure and IT services were in line with business strategy and organizational goals. Developed and maintained budgets for projects and department personnel totaling $5M+. Managed vendors and negotiated optimized service contracts. Implemented management reporting and business intelligence dashboards and KPI in support of internal activities. Facilitated of support staff and end users throughout multiple geographic regions. Developed and maintained project plans along with department standards, policies and procedures.
• Transitioned legacy applications and virtualized Windows remote environment to Citrix XenApp improving performance, data security and mobility for remote and local users

Confidential, New York, NY

Sr.IT Manager of Retail System

Responsibilities:

• Implemented point of sale feature enhancements resulting in improved inventory management, increased selling opportunities, faster transactions, improving overall customer experience and increasing UPT and revenues
• Managed the Store Support Helpdesk Team, created processes to log store requests and escalations into the Helpdesk system, including change management processes for POS enhancements and bug fixes
• Successfully implemented SAP in three facilities (Warehouse, Manufacturing and Sales & Distribution) seamlessly, including a full supply chain process in SAP for a repetitive manufacturing organization, while ensuring there was no disruption to customer delivery
• Managed a diverse team of business intelligence/data analysts who analyzed and visualized critical aspects of business, developed and implemented new or upgraded systems using data mining, statistical models, geographical analytics and dashboards to better assist in business planning, decision making and customer experience improvement
• Ensured IT infrastructure and services along with future IT developments were in compliance with PCI and SOX standards and regulations

Confidential, Bridgewater, NJ

Service Desk Analyst

Responsibilities:

• Appointed subject matter expert for SAP modules
• Served as a delegate to the Continual Service Improvement team

Confidential, Jackson, NJ

President

Responsibilities:

• Responsible for the oversight of rental and lease agreements along with vendor and product management for each retail location
• Ensured that all retail locations were in compliance with regional fire, health and safety regulations

Confidential, Eatontown, NJ

General Manager

Responsibilities:

• Developed and implemented improved merchandising and floor plans leading to increased sales and revenues
• Developed programs enhancing employee product knowledge and customer service abilities improving shopper experience

Confidential, Hazlet, NJ

Sales Manager

Responsibilities:

• Built customer retention and store value through outstanding technical support and competitive technical knowledge of high-end devices