OBJECTIVE:

• To continue my career as a Business Consultant with a specific focus on Business Analysis / Project Management/ Quality Assurance where I can use my expertise, ideas and contemporary techniques/methodologies to define and create the best solutions.

SUMMARY:

• Over 8 years of Business Analysis/Project Management/Quality Assurance experience working on Ecommerce implementations/CMS implementations/ Complex systems integrations for fortune 500 Healthcare, Retail, Digital, Consumer goods clients.
• Strong experience with Cross Channel and global expansion eCommerce projects.
• Strong experience with Mobile/Tablet/Kiosk and Desktop web implementations
• Solid hands - on work experience with gathering, defining, analyzing and documenting business & Functional Requirements, writing crisp and clear User Stories with detailed Acceptance Criteria, creating Project Plans, managing Project Milestones, Resources, and customer's expectations throughout the entire system development life cycle (Agile /Waterfall).
• Strong experience with Obama care Compliance Healthcare projects.
• Ability to define, analyze and manage business requirements, change and translate requirements and objectives into business/technical requirements based on project scope parameters.
• Experience in writing System Test Plans, defining Test Cases, developing and maintaining Test Scripts.
• Strongly involved with the Usability testing and User Acceptance Testing to secure product acceptance.
• Strong project planning, change management, FIT/GAP Analysis, JAD, business process modeling, process improvement, user acceptance testing, test planning, budget analysis, risk analysis and reporting skills
• Proven problem solving skills and excellent verbal and written communication skills with ability to interface at all levels.
• Rare blend of analytical skill, technological acumen and management/leadership capabilities. Great interpersonal and team work skills.

TECHNICAL SKILLS:

Ecommerce Systems: Hybris (B2C,B2B,Mobile), ATG, Adobe Experience Manager, Digital Ecommerce, ERP, Order Management Systems, CMS, CRM, SEO, Taxation, Payment Providers, Analytics, Multivariate A/B Testing, SOLR, Social Media Integration

Applications: MS Office Suite, MS Project, MS Visio, Confluence, SVN

Testing Tools: JIRA, HP QTP, Selenium, Load Runner, Quality Center, Dynatrace

Reporting Tools: Crystal Reports, MS Access, MS Excel, SQL Server BI Studio

Databases: SQL Server, MS Access, Oracle 9i

PROFESSIONAL EXPERIENCE:

Confidential, Boston, MA

Sr. Associate Business Consulting/Project Management

Responsibilities:

• Conducted workshops, brainstorming sessions and interviews with the stakeholders.
• Gathered, defined and analyzed business and user needs.
• Collaborated with QA, Visual Design, Information Architecture and Development team members to ensure that requirements are understood and met.
• Assisted in discovery phase, proof of concept, scope definition, SOW, project planning, budget estimates and resource planning.
• Supported Gap/Fit Analysis to compare potential gaps in system functionality using existing business processes.
• Responsible for researching industry trends for best practices followed in ecommerce domain.
• Key duties included documenting detailed requirements for the updated wireframes/design, collaborating with the cross functional team, creating functional specification documents for new functionalities introduced.
• Worked as a Project Manager/BA for multiple tracks, Confidential .com, delivery. Confidential .com and Confidential ‘s Kiosk Application
• Performed all necessary BA and PM activities ( Project Planning, Issue and Risk management, managing team resources, status tracking and reporting, maintaining JIRA Scrum board)
• Led Delivery. Confidential .com Redesign/implementation project to finish, also acted as a SME for the project, key point of contact for the client’s queries related to scope and requirements.
• Documented business requirements, designed UI wireframes and supported user acceptance testing.

Confidential

Responsibilities:

• Gathered Requirements to make Confidential .com as Confidential compliant for open season 2015.
• Gathered requirements for dual eligibility (Medicare/Medicaid/Chip) and rolling out the implementation in 22 states.
• Supported directors with multiple, frequently changing initiatives, requirements and led requirement gathering sessions and acted as the custodian for scope document.
• Lead workshops to a successful finish by gathering requirements, Acted as a key point of contact for business related questions from both Client side and Sapient’s side.
• Elicited business needs and built a trusted advisor relationship with business leaders to provide coaching and guidance on roadmap options based on understanding of industry trends and customer expectations
• Worked closely with the technical architect in order to define data mapping for the plan benefits and tax subsidy eligibility.
• Created functional specification documents for Confidential Exchange Plans offerings and Tax Subsidy Calculation tool.
• Created functional specification documents for Adobe CQ implementation for existing and new pages on Confidential .Com

Confidential

Responsibilities:

• Lead workshops to gather requirements in order to implement the whole tech stack of existing EPS application
• Created functional specification documents for new functionalities introduced
• Lead successful QA cycles, acted as SME and QA lead from sapient‘s side.
• Created CQ functional specification documents for migrating EPS platform onto adobe CQ.

Confidential, New York, NY

Sr. eCommerce Business Analyst/Project Manager

Responsibilities:

• Managed customer implementation projects from statement of work process through GoLive; managed clients through sales support, strategy, scoping and requirements planning, deployment and OnBoarding, /adoption, user feedback/needs analysis and ongoing management.
• Managed multiple 3rd party integrations including Fulfillment, CRM, CMS, Payment Providers, and Tax Engines etc.
• Designed solutions for complex business problems.
• Created user manuals, provided detailed UAT plans to Client, Participated in UAT for final solutions delivered.
• Documented user stories using agile methodology.
• Documented clear and concise business and systems use cases. Traced requirements through traceability matrix.
• Documented business processes and tracked KPIs for delivered solutions.
• Collaborated with QA, Visual Design, Information Architecture and Development team members to ensure that requirements are understood and met.
• Acted as a Subject Matter Expert for identifying solutions to business problems.
• Developed process modeling diagrams to illustrate business flow and data flow.
• Evaluated and summarized weekly project reports; identified successful completions of milestones and deliverables, change management process and any problems or issues and any follow-up action required.
• Worked with clients to prioritize customer needs based on potential to deliver value, budget, and those requirements necessary to meet competitive demands. Negotiated priorities and schedules.
• Delivered projects within time constraints with limited resources and budget. Resolved technical and business issues of the projects effectively with stakeholders.
• Created test plans, test cases and conducted functional/non-functional testing as needed, defined and traced software defects in JIRA.

Confidential, Jersey City, NJ

Performance Engineer

Responsibilities:

• Created test plans based on an assessment of the performance, capacity objectives and requirements.
• Created test scripts on Load Runner; augmented and adapted scripts to the testing plan.
• Executed the test plan by ensuring that appropriate data collection and monitoring is in place; completed manual or automated tests according to the test plan.
• Prepared a final test report summarizing all key findings and containing a prioritized list of each defect or performance issue.

Confidential

QA Business Analyst

Responsibilities:

• Acted as a facilitator and liaison between the business team and the development team; aligning each other’s expectation of the final product; suggesting and visualizing the solution to the business team and providing technical insight that helps the business team to decide on achievable, realistic solutions.
• Performed requirement analysis and developed use cases, activity diagrams using Visio.
• Wrote detailed test plans and test scripts for the company’s underwriting applications.
• Provideddevelopment team with direction with regards to planned application releases.
• Ensured timely defect management and resolution by quickly determining the cause, recommending a solution and implementing a test strategy to resolve the client issues.
• Tested new and existing functionalities of the applications using documented test plans.

Confidential, Exchange Place, NJ

Designation eCommerce Project Manager/Business Analyst

Responsibilities:

• Led various projects and releases including ecommerce implementations, integrations, product inventory updater, data feeds automation etc. Managed customer expectations and release schedules with internal and external stakeholders.
• Created test scenarios and developed test plans to be used in testing the business applications in order to verify that client requirements are incorporated in to the system design.
• Performed Requirement Analysis, Created Functional Specification Document (FSD) and Business Requirement Document (BRD) for development team and client managers.
• Worked with client project managers to develop project plans and allocate resources.
• Transferred critical business requirements to the offshore development team for agile development environment ensuring adherence to delivery, cost and quality processes.
• Validated requirements, worked with clients in coordinating testing and validation across multiple sites for complete application. Achieved 100% satisfaction .
• Improved project management processes and executed change control successfully with engineering that exceeded the management expectations.
• Coordinated with developers on defect fixes, priority of fixes and client requested enhancements to ensure no defects went without being addresses.

Confidential

Ecommerce Business Analyst/Tech Support Specialist

Responsibilities:

• Participated in testing of online services pages of Confidential 's CRM application.
• Designed and developed test cases for Confidential printers, Scanners.
• Assisted Senior Business Analyst in planning, testing and implementing client projects.