PROFESSIONAL SUMMARY:

• Business Analyst with more than 6+ years of experience in the field of Business and System Analysis, Requirements Gathering, Project Management and Financial Analysis, using state - of-the-art approaches
• Vast experience and understanding of Software Development Life Cycle (SDLC) methodologies including Requirements, Analysis, Design, Development, Implementation and Testing
• Experienced working in Retail, supply chain, Banking and healthcare industries
• Extensive knowledge, expertise and competence working in Agile environments.
• Extensive knowledge in healthcare administration processes such as prior authorizations, utilization management, PPO, HMO, EPO, provider data networks and relationship management
• Skilled in reviewing project’s Business documents like BRDs, FRDs, Use Cases, and UML diagrams, etc.
• Experienced in complete Software Life Cycle Development from gathering requirements, design, development, testing to project rollout
• Extensive qualifications in all facets of project life cycle, from initial feasibility analysis and conceptual design through documentation, implementation, user and enhancement
• Sound understanding of solution delivery life cycle of enterprise solutions, business process analysis, requirement elicitation and analysis, requirements management and documentation, software and vendor selection, custom development and/or package implementation and testing and vendor management
• Experienced in UML Modeling, creating Use Cases, Class, Sequence and Activity Diagrams using tools such as Rational Rose and MS Visio
• Well versed in Agile and Waterfall methodologies
• Strong knowledge and experience in User Story Writing along with Story Mapping and Story Boarding
• Experienced in working with various business groups to develop and enhance existing business applications to improve process efficiency by creating As-Is and To-Be documents
• Experienced in GAP Analysis, Document Management and Project Management
• Well versed with SOX and HIPAA compliances
• Ability to be a critical thinker and problem solver in complex situations
• Experienced in working with off-shore teams
• Diplomatic professional who can bring different groups to consensus
• Excellent communication, presentation and inter-personal skills
• Willing and able to work in challenging and dynamic environments
• Ability to perform independent preliminary analysis of User, Functional and Business requirements and develop effective solutions to satisfy user requirements
• Experience with JIRA and Confluence
• Business Process Mapping
• Requirements Gathering & Management
• Use Cases
• Gap Analysis
• System Impact Analysis
• Creating Functional & Technical Specs
• Multi Line Businesses Integration
• Technology/Business Linkage Planning
• Opportunity Analysis
• Business Rules Analysis & Development

TECHNICAL SKILLS:

SKILLS & METHODOLOGIES: Agile Software Development, JIRA, Waterfall, Spiral, JAD, RAD, RUP, SDLC and UML, database: (MS SQL, MS Access, Oracle), Visual Basic, Operating System: (Window, UNIX), MS Office Suite (Word, PowerPoint, Excel), MS Project, MS Visio, Rational Suite

PROFESSIONAL EXPERIENCE:

Confidential, Arden Hills, MN

Business Analyst (Consultant)

Responsibilities:

• Reviewed and studied the current business and IT processes.
• Worked closely with SME's to get firsthand knowledge of the current business practices and IT solutions.
• Documented the As-Is processes in order to make analysis easier.
• Identified and involved all key stakeholders, contributors, business, operations and technical resources.
• Developed and modified processes to resolve moderate to complex business issues by using IT solutions, including analysis of business and user needs.
• Worked with the stakeholders to define the scope of the project.
• Documented business rules and created Business Requirement Documents (BRDs) while maintaining traceability between them.
• Functioned as the primary liaison between the business operations, and the technical areas throughout the project cycle.
• Held iteration kick-off meetings with the business users, development and QA teams to document Product Backlog Items (PBI)
• Worked in parallel with the business users to prioritize Product Backlog Items (PBI).
• Created Mock up's and wire frames.
• Helped implement ANSI ASC X12 standards for Data Mapping when transferring data using Electronic Data Interchange (EDI)
• Led Daily Standups to develop User Stories, User Interface, and Functional Specifications.
• Reviewed user stories with stakeholders to approve and gain agreement on direction of the technical solution.
• Conducted SPRINT sessions with 2-week iterations.
• Closely worked with QA on organizing Test Plans and rollout.
• Used Visual Studio with Excel and SharePoint to create reports as per requirements. Used sketch flow in Visual Studio.
• Worked with the PMO to ensure that project management is applied consistently and effectively across all enterprise projects.
• Leveraged and improved best practices in project management thereby increasing productivity, reducing cycle time, and ensuring quality in applications.
• Helped prepare for and conducted UAT in collaboration with the business.
• Captured any requirements as a result of testing and added them to the Product Backlog Items (PBI).
• Created WBS (work breakdown structure) to manage teamwork load.
• Presented weekly status to higher executives at steering committee meetings.

Confidential, Rancho Cordova, CA

Business Analyst

Responsibilities:

• Collaborated with clients and stakeholders to research and elicit, analyze, validate and document business requirements
• Ensured that requirements clearly reflect true business needs and correctly represented all stakeholders’ functional requirements and design specifications
• Worked with various stakeholders and the Project Managers to figure out the functions of various components, and the requirements of each of those components
• Prepared business requirements documents (BRDs), system requirements specifications (SRS), functional specifications, and project plans
• Facilitated JAD sessions for quick decisions and issue resolution
• Gathered and prioritized requirements using interviews, document analysis, requirements workshops, site visits, and surveys
• Acted as a primary contact for the technical teams
• Enhanced the components and unit tested them and helped the QA team with the QA activities
• Provided business users with insight into application rules and processes
• Worked with developers, architects and the QA team to ensure comprehension and feasibility of requirements
• Managed issues logged by developers and made sure they were resolved according to the business requirements
• Worked with the testing team to prepare the test plan, and other relevant documents
• Reviewed the test cases and tweaked them according to the business requirements
• Conducted User Acceptance Testing (UAT) and verified performance, reliability and fault tolerance issues were identified and resolved
• Used SQL Server Reporting Services and SQL Server Management Studio to run scripts and create reports.
• Designed customer reports and extracts from various processing systems while maintaining HIPPA guidelines.
• Created and customized SQL queries for identifying and analyzing the data required for these reports using system SSRS.
• Analyzed change requests and coordinated changes required with the development team

Confidential, El Dorado hills, CA

Business Analyst (Consultant)

Responsibilities:

• Studied and assessed the IT systems and business processes
• Studied and addressed all aspects of the claim processing lifecycle, starting from identifying a claim right up to the payment
• Functioned as the primary liaison between the business line, operations, and the technical areas throughout the project cycle
• Researched various steps in the claim processing lifecycle to identify holes in either the IT or business processes
• Worked closely with the business and IT teams to fix those holes in those processes
• Coordinated with the business and IT teams to come up with a new process to be able to identify and monitor riskier claims
• Helped streamline clerical work processes and mapped to the automated system
• Followed HIPAA (Health Insurance Portability and Accountability Act) guidelines
• Worked closely with the Project Manager to developed detailed project plans and helped manage scope
• Assisted in building a business process model using MS Visio
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams, and OOD using UML
• Held Requirement Gathering sessions, conducted requirement analysis, prepared, reviewed and got approval on all the use cases and workflows with the business
• Held iteration kick-off meetings with the business users, development and QA teams to document Product Backlog Items (PBI)
• Worked in parallel with the business users to prioritize Product Backlog Items (PBI)
• Conducted SPRINT sessions with 2-week iterations
• Conducted daily standups to develop User Stories and made sure traceability was maintained between the User Stories and Functional Requirements
• Reviewed user stories with business users and got their approval
• Closely worked with QA on organizing Test Plans and rollout
• Helped prepare Test Cases and UAT scripts
• Helped prepare for and conducted UAT
• Prepared documents by incorporating better business practices for end users

Confidential, Sacramento, CA

Business Analyst (Consultant)

Responsibilities:

• Worked with the business SMEs, project owner and business stakeholders in order to translate the Business Requirements into Functional requirements and to analyze impacts/issues/risks
• Worked with the application and application owner to develop business process change
• Developed proof of concept that authenticated against Active Directory Federation Services using a custom attribute store that could read from a text file, web service etc.
• Validated data and application results using data from mapped requirements to ensure authenticity of work
• Developed use cases, business flows and functional specifications from requirements & functionality requests
• Defined User Access and Control system in consultation with the Stakeholders, to ensure fool-proof security and compliance for the application
• Identified project risks and provided risk mitigation strategies and escalated to leadership as required
• Worked with clients to develop use cases and UAT test cases
• Developed best practice strategy for implementation
• Created material for new users.
• Managed requirements change requests and performed impact analysis of changes
• Performed User Acceptance Testing (UAT) and worked with the QA and development teams for the resolution of issues
• Developed documentation for applications before turning them over to Information Risk Management (IRM) at completion of implementation