SUMMARY:

• Over 10 years of diverse professional experience within the information technology domain, defense and private sectors
• Knowledge base: requirement collection and analysis, requirement/product backlog grooming, QA/user acceptance testing, knowledge management, software implementation, change management, content/records management, project management, enterprise information management, business process management & improvement, customer relationship management, agile and scrum management practices, website management (intranet & internet), process modeling (Visio/BPMN), and product owner/management.
• Knowledgeable of SAP/ERP software, ITIL v3 best practices, and SDLC methodologies
• Software: SharePoint 2013, Service Now, Oracle ATG, Adobe Experience Manager
• Business Requirements tracking tools -JIRA, IT/Change/Ticket Management - Remedy
• DoD Secret clearance (active)

PROFESSIONAL EXPERIENCE:

Senior Business Analyst/Knowledge Manager

Confidential

Responsibilities:

• Lead a team of 4 business analyst in cataloging and analyzing over 30,000 knowledge management documents, 2 disparate legacy content management applications, developed 200 site maps and gap analyses which captured the current as - is state of the enterprise-wide help desk content/knowledge management portal. Interviewed over 250 stakeholders and business units throughout the enterprise; managed stakeholder s requirements and expectations; collaborated with business groups, application owners, and developers, translated those requirements into functional actionable requirements; cataloged and prioritized future requirements for the new knowledge management portal.
• Managed the product backlog for 2 agile teams using JIRA as source of record. Reduced product backlog by 30% within 8 months. Set the standard for an agile process.
• Assisted in developing a retirement plan for 2 disparate content management applications and helped implement the replacement SAP software. Incorporated ITIL best practices for help desk with companies established best practices.
• Developed an intake process, material, and on-boarded 300 knowledge/content owners onto the new ITSM application, Service Now.

Senior Business Management Analyst

Confidential

Responsibilities:

• Conducted preliminary investigations for all project requests. Reviewed requirements, specifications, test, support and plans and ensured they were in line with business objectives on the program Wrote detailed description of user needs, wish list, constraints, and steps required to develop, modify, or implement software functionality
• Successfully and effectively maintained a requirements traceability matrix and sprint backlog using the JIRA requirements management tool. Both tools enabled a dispersed agile team to execute at a high level with a common set of tasks.
• Participated and provided a daily and weekly reporting of business analysis studies
• Participated in software regression testing, user acceptance testing, and functionality testing
• Communicated and interacted on a regular basis with the project manager and the development and quality assurance teams during different stages of the project
• Created and performed over 25 user acceptance testing (UAT) documents used to validate user requirements and expectations
• Translated business requirements from business stakeholders - end users, process owners, and IT technical support, into detailed process Visio workflows

Senior Business Management Analyst

Confidential

Responsibilities:

• Implemented a simple document management plan for SharePoint used by content owners and managers to track and manager the proliferation of documents. Conducted extensive research on current issues related to content management, business process management, and records management as it relates to SharePoint and business enterprises.
• Lead daily stand - up meetings with two project teams. Managed dynamic project status items for 3 IT projects

Sr. Business/Management Analyst

Confidential

Responsibilities:

• A contributing member of a 7 - person cross-functional team which used agile software management techniques - researched and successfully wrote the Data Migration Plan, the Standard
• Operating Procedures for the enterprise Task Management Tool, and the Customer Engagement and
• Relationship Process plan.
• Developed a Business Process Questionnaire form and Business Requirements form used by all
• Business Analyst to collect operational, process and business requirements from process wners/managers, and content (list) owners on the documents and processes to be instituted on the
• SharePoint portal
• Lead and facilitated over 100 information gathering (elicitation) sessions - interviews, workshopscard sorting activities - with various stakeholders - senior leaders, subject matter expertsknowledge owners, and action officers
• Collaborated with software developers and administrators in order to translate business and technical requirements into a functional collaborative solutions
• Served as site owner for 9 Army Knowledge Online intranet sites and 5 SharePoint sites, secure and unsecure (NIPRNet & SIPRNet)
• Designed a Document Collection database which is used as a management tool by all content wners. Identifies document types, meta-data tags, retention and overall document taxonomy for the
• SharePoint libraries
• Developed and implemented a change management plan for the new SharePoint program; communicated change management status through regular reports and presentations to a variety of audiences including management and peers in other functional areas.
• Developed As-Is and To-Be business use cases, user stories, and created business process documentation diagrams using MS Visio.

Knowledge Management Specialist

Confidential

Responsibilities:

• Analyzed 5 enterprise business processes using BPMN methodology; modernized processes and re - engineered business rules for the Army G-4 Logistics agency.
• Developed a and information portal which was designed to educate and prepare over 800 military, civilian & contractor personnel to migrate their email accounts to an Army-wide email system
• Coached and trained 50 subject matter experts to use and apply the latest web-based collaboration tools. Actively pursued knowledge sources across HQDA G-4, Army, and DoD agencies.
• Served as the Product Owner for the Army Knowledge Online intranet Portal which serviced 6,000 personnel
• Designed and implemented an intranet-based taxonomy system used to manage over 50,000 administrative and operational documents. Developed maintenance and archive policies.
• After redesigning and marketing the G-4 intranet, traffic to the website, employee engagement and internal communications increased 70%