SUMMARY:

• Over 11 years experience in Information Technology with 4 of these years in area of project management and 6 years in lead quality assurance roles of increasing responsibility.
• Experienced with PMO, organizing projects, working with developers and interacting with internal and external customers. Understand strategic and operational plans to ensure project initiatives.
• Expert in clinical intervention, publication development, utilization management, DUR’s and outlying day - to-day operations.
• Strong leadership, communication, organization, diplomatic and motivational skills.
• Expert in managing multiple and complex projects and able to interact, direct, and influence cross-functional teams that span the organization.
• Experience with managing and coordinating infrastructure changes (Network, Servers, Databases)
• Demonstrated expertise in software quality assurance methodologies and principles, process development and improvement, and relationship management.
• Able to work effectively in fast-paced and rapidly changing business environments. Highly creative, resourceful and motivated, with proven analytical, organizational and interpersonal skills. Continuous focus on delivering quality and achieving successful results, while remaining in compliance and minimizing risk to the business.
• Facilitated a Benefit Investigations team / Claims Operation Unit.
• Solid PM Experience (gathering requirements, documenting policies and procedures).
• Knowledge in managed care contracting (Medicare Part D and Medicaid), Proficient in developing and implementing regional and nationwide pharmacy programs.

TECHNICAL SKILLS:

Database Skills/Tools: Oracle SQL, SQL Navigator, Quest Toad

Operating Systems: Microsoft Windows 95/98/2000/XP

Office Tools: Microsoft Office (Communicator, Excel, Outlook, PowerPoint, Word, Project); NetMeeting

Other Tools: DOS; HP Service Center; Internet Explorer

Testing Tools: HP/Mercury User and Administrator (Test Director, Quality Center, LoadRunner Test Center, Performance Center, QuickTest Pro, Virtual User Generator);

IBM Rational: User and Administrator (ClearQuest, Requisite Pro, Robot)

PROFESSIONAL EXPERIENCE:

Confidential, Newark, NJ

Project Manager

Responsibilities:

• Developed necessary materials and facilitated meetings with vendors to scope out plans for core configuration and system integration procedures.
• Focused on providing Configuration and Migration support for Facets release across the following applications: Product Plan, Provider, IT S Homes, and Claims
• Assisted with monitoring TriZetto’s integration performance and hosting to ensure dates, task and milestones were on track utilizing Plainview as the PMO tool.
• Identified the necessary components for mapping, detail design and implementation. Created test case scenarios for CIT and SIT testing utilizing Quality Center.
• Managed the transfer of Facets application knowledge throughout multifunctional departments and domains.
• Managed the development of all external application interfaces through the full SDLC.
• The project consisted of 75 unique interface programs that were built over ten-month duration by a team of six developers.
• Conducted requirements analysis meetings for the State, commercial vendors and cross-functional team leads.
• Defined project scope, work plan and risk management plan. Directed development, project plan, program specifications, coding, unit testing, code reviews for quality assurance purposes, system testing, UAT utilizing TestDirector.
• Production turnover, systems documentation, implementation, post-implementation support.
• Managed the reengineering of high volume interfaces that resulted in the reduction of system resource utilization by over 80% and minimized DB2 contention.
• Responsible for Project status and reporting.
• Responsible for PMO office.
• Worked with representatives of four different vendors to standardize their member extracts onto one format. This reduced program development time by 45 days.
• Successfully manage multiple complex software application development projects of various size.
• Face off to upper and middle management client staff and other consultants. .
• Manage all aspects of projects in structured Enterprise Project Management Office environment.
• Responsible for project budgets ranging from $250,000 - $3,000,000.
• Utilize MS Project with interface to project management information system software (Planview).
• Utilize ClearQuest software tool for SDLC and Release Management process.

Confidential, Groton, Connecticut

Project Manager

Responsibilities:

• Managed implementation of HP’s Business Availability Center (BAC) inorder to meet the ever-increasing application, platform, and infrastructure monitoring requests from internal Pfizer customers. Due to the Scalability of the original implementation of Topaz, there had been production issues (Forecasted requirement was to monitor 1200 apps). Additionally, the product has reached its end of life, and all support for the product was to be suspended from HP.
• Conducted Gap Analysis for current monitoring capacity v/s required monitoring capacity.
• Developed and presented business case to the PMO for implementation of higher caliber monitoring software.
• Consulted with HP’s application monitoring team and developed a hardware requirement document. Facilitated meetings between Pfizer’s infrastructure monitoring team and HP’s team to come up with the most economical solution in terms of hardware requirements (supportive of shared services theme).
• Initiated development of SOPs & guidelines around application and system monitoring, alerting, analysis, and reporting, real-time dashboards, J2EE\.NET diagnostics, auto-discovery, corrective actions and capacity analysis for Shared Services unit of Pfizer inorder to be able to offer these services to Pfizer customers.
• Liaised with business owners, PMO, infrastructure, development, testing and release management teams to ensure open communication, inclusiveness and transparency with respect to all project activities
• Proactively anticipated, managed and communicated project risks, issues, and understand, evaluate, resolve, and mitigate obstacles to implementation
• Identified project scope, deliverables, resource requirements (people & hardware), and deadlines in collaboration with business.
• Put together development, database and testing teams (total of 6 members) by using Pfizer shared services resources.
• Developed and Maintained project plan and monitored strict adherence to deadlines and deliverables with use of MS Project.
• Conducted project checkpoint meetings as per the Pfizer SDLC guidelines and addressed issues & concerns from representatives of cross-functional team.
• Successfully implemented the project into production, conducted the de-brief session, lessons learnt sessions and transitioned the new BAC system to application owners within Pfizer Shared Services.
• Led an onsite/offshore team of up to 12 testing resources for Adverse Event Reporting System, MBSS - Validated/FDA compliance system
• Led a testing team to conduct system, performance and integration testing of MBSS system with dependent/related systems such as GCM, GeCR & SiGHTS
• Conducted initial scoping meetings with customer and managed escalations as needed
• Provided customer testing estimates and weekly reporting of actual testing costs
• Suggested development & testing course-corrections during test planning and strategy phase
• Maintained the team schedule and managed resource planning, allocation and
• Successfully put together a test team of on-site and offshore resources (Infosys) and integrated into Pfizer Shared Services test team. Partnered with affected project teams to identify and analyze impact of transitioning to the newly developed Adverse Event Reporting System to their projects (GeCR, GCM & Sights). Successfully conducted integration testing strategy and overlooked development of Test Plans, Test Cases, Test Execution and Defects generation and reporting for all integrated applications
• Conducted Strategy meetings with test and development team members and led to develop a unified test strategy for MBSS. Subsequent outcomes were strategic division of System into Business Track, Technology Track, Reporting Track and Data Migration Track.
• Overlooked development of Test Plans, Test Cases document, Test Matrixes and Test Data requirements for all above tracks. Guided and assisted the DM Track Testers with identifying TCs based on data mapping document for Legacy system and MBSS.
• Co-ordinated testing related activities and with business, development team, and senior management (Departmental Head & Program Manager)
• Facilitated risk/issue identification, impact analysis and mitigation and contingency planning
• Developed and maintained effective communication channels with all related parties on the progress of Testing Activities
• Provided to testing resources on team processes, work instructions, and guidelines
• Performed testing as and when required, problem reporting by applying software testing principles, methodologies and test case design concepts to complete deliverables in project phases like Installation Qualification (IQ), Operational Qualification (OQ) and Performance Qualification (PQ)
• Overlooked automation of functional testing using HP’s QTP. Provided overall guidance in identifying Regression tests, development of precise functional test scripts with emphasis on reusability. Scheduled and monitored test runs based on overall project schedule.
• Monitored test team activities for adherence to the team’s testing process, work instructions and guidelines
• Developed and overlooked the Test Management process using Quality Center. Test deliverables were maintained within the Tool to be able to trace requirements-functionality-defects in order to meet the reporting requirements of the Project team.
• Developed cross-project information (GCM-GeCR-MBSS-SiGHTS) and reported test progress on a weekly basis to Program Manager during the integration testing phase.
• Overlooked the Performance Testing effort for MBSS using Performance Center, using almost 2 yrs of previous experience in identifying test scenarios, developing performance requirements via in-depth interviews with developers and customers, designing meaningful tests around identified scenarios, test execution and analyzing reports and presenting to the customer in a easy to understand way.
• Content contributor to global SDLC and test team processes
• Assisted in the development of global SDLC testing deliverable templates (Test Plan, Test Script, Test Summary Report, Traceability Matrix) and guideline documents (Test Guidelines, Software Defect Tracking Guidelines)
• Provided input on the process, working instructions, and common control set of GxP requirements for testing (data migration, system, performance, and operational acceptance), as well as the pre-deployment assessment process used for change management
• Process Improvement and Operational Support
• Was a key participant in the Request For Proposal (RFP) process for creation of a new Testing Center of Excellence to replace existing testing services and resources
• Recommended and/or implemented improvements to test team management documents in the areas of testing status reporting, peer review, document naming and storage, ticket management, and
• Provided level 3 support for HP Quality Center incident tickets
• Provided level 3 support for HP Service Center - Incident Management

Confidential

Team Lead - System & Performance Testing

Responsibilities:

• Led functional, data integrity, Integration and Performance testing along with other test lead functions for Pfizer’s first large-scale automated system for screening and processing of biological samples, Ultra High Throughput System with a sophisticated analysis and reporting function, Spotfire (COTS product).
• Overlooked and provided guidance in terms of test strategy formulation, conducting test team meetings, attending project status meetings, updating and maintaining test project plan (checkpoints, deliverables & deadlines), timely delivery of test deliverables, administering Mercury Interactive’s Test Director for use by project team, identifying and developing automated scripts using WinRunner.
• Assisted in or performed over 15 telephone and in-person candidate interviews for new test team positions
• Reviewed test deliverables and defect reports created by the test team
• Provided technical and non-technical, guidance, and orientation to test team resources.
• Overlooked and assisted in automated functional testing using Mercury Interactive’s QTP.
• Guided the performance testing team members (Satyam) in creation of test scenarios, Execution of automated scripts using Mercury Interactive’s Load Runner and Result interpretation.
• Co-ordinated with release management team and individual QA leads during the integration testing of SiGHTS with dependent applications.
• Assisted in developing cross application requirements using previous knowledge of Pfizer applications/environments.
• Facilitated integration testing which involved SiGHTS and as many as 4 other major Pfizer applications. Co-ordinated and facilitated requirements, checkpoint, progress meetings across multiple project and services teams across Pfizer.
• Reviewed, understood system documentation such as user requirements, functional specifications, design specifications and impact analysis and ensured compliance with applicable regulations, guidelines and internal procedures related to SDLC, Quality Assurance (QA) and Validation as defined by CFR Part 11 FDA regulations
• Content contributor to internal test team processes and global standard operating procedure for defect tracking
• Worked with the test manager and the other team lead in developing new or improved processes for testing (system, performance, and operational acceptance) and for pre-deployment assessments
• Recommended and implemented revisions to the Central Research division’s standard operating procedure for defect tracking
• Process Improvement and Operational Support
• Created or assisted in creation of test team management documents in the areas of peer review, document naming and storage, resource on-boarding/off-boarding, and
• Created or assisted in creation of various Quality Center user and administrator documents
• Prepared requirements for a new Quality Center project template for SAMS (Shared Applications Management Systems) dept., to be used to enforce adherence to the Defect Tracking SOP and worked closely with HP developers in the development of this template

Confidential

Team Lead - System Testing

Responsibilities:

• Led a team of 4 testing resources to system and performance test a validated/compliance system of high visibility - Guardian (Transition of old legacy paper based system of storing experimental data/results into Electronic based system). A scientific data repository system primarily used for giving Pfizer scientists access to data related to previous experiments and clinical studies.
• Convinced the Project team to use a timesaving Test Matrix model of test cases for the project, given the stringent deadlines for delivering on a massive testing effort. Conducted interviews with internal Audit & QM members to make sure the new test matrix model is compliant with the documentation requirements from a validated systems perspective.
• Overlooked and assisted in system testing (functional and data integrity) of Guardian system in a dynamic project environment
• Administered Test Director and made customizations as per project requirement. Conducted on use of Test Director for problem reporting. Extensively used customized reporting as per the requirements of the Development, QA and UAT and Project team.
• Assisted in the set up of the test, validation, and UAT environments for the system
• Overlooked development of performance test scenarios and subsequent execution using Load Runner. Interpreted results in form of meaningful graphs and summary reports for Development team
• Was given the additional responsibilities of developing and maintaining relationships with Clinical project teams, tracking clinical studies and partnering with other teams within the department till the legacy system was retired
• Identified regression test cases and developed automated functional scripts using QTP for regression testing of upcoming releases of Guardian system

Confidential

Senior QA Tester - System Testing

Responsibilities:

• Performed system testing (functional, regression, and data integrity), performance testing and back-end process testing of client/server software applications for various Global Research and Development business units, with often little to no requirements or technical documentation available.
• As most test engagements were assigned to a single testing resource, was solely responsible for performing all testing activities for the test engagement, including analyzing the requirements, preparation of the test deliverables and automated test scripts (when applicable), defect reports, and testing status reports. Functional automation testing and SPR management was initially done using IBM’s Rational Robot and Clear Quest and later on with QTP and Test Director once the transition to Mercury Interactive’s Suite of QA tools was made.
• Conferred with application developers to analyze application problems and possible enhancements
• Content contributor to test team processes
• Created the test case index and results template, which was implemented into the team’s testing process, and later into the global SDLC, so testing results could be provided in a summarized table that would be easier for customers to review

Confidential, Gaithersburg, Maryland

QA Test Engineer

Responsibilities:

• Conducted QA related testing activities as a member of a Project team put together at IBM’s eBusiness to deliver on a multi-million dollar contract for developing a state of art web-based system for customers of Confidential of Michigan (with employees of Big 3 as its primary users)
• Evaluated automated tools for functional testing and Test Management tools. Acquired Mercury/HP’s Win Runner and Test Director. Led price negotiations and acted as liaison between IBM’s & Mercury’s Purchase departments making sure of in-time acquisition and installation of tools before the test execution phase.
• As a senior member of two-member test team, managed, planned and administered Quality Assurance (QA) test activities during multiple test cycles/phases, for BCBSM project. Test activities include: design, develop and execute test strategies/plans; debug and troubleshoot; perform impact and gap analysis; and, coordinate test resources, status reporting, issue resolution, defect logging and tracking activities.
• Built and delivered QA project status reports and metrics on test case development, test execution progress, defect tracking and schedule milestones
• Facilitated and participated in risk/issue identification, impact analysis, mitigation, contingency planning and HIPPA compliance.
• Independently review and approve the final Business Requirements, High Level Project Test Strategy, Design, Detailed Design, Requirement Traceability Matrix, Application Test Plan, Release Test Plan and Test Scripts
• Ensured all QA deliverables (e.g. QA estimates, Test Artifacts, test script/cases, results summary) are created, delivered and signed off, according to project timelines
• Developed Test Result Summary and Defect Summary using Test Director
• Managed day-to-day testing activities and provide feedback on testing progress.
• Co-ordinated with App. Development, Infrastructure, Network, DBAs to understand and resolve any testing related issues. Independently participated in project/release level meetings
• Developed functional automation strategy, test scripts using WinRunner.
• Developed performance testing scenarios and developed VuGen scripts using Load Runner. Executed performance testing analyzed and presented results for the project team.