SUMMARY

• 8+ years of professional experience as a Business Analyst with excellent understanding, analyzing, and documenting Business Requirements, Functional Specifications, Business Process Flow, Business Process Mapping, and Modeling.
• Domain Experience of Auto, Health and P&C Insurance.
• Expertise in conducting Joint Application Development (JAD), Joint Application Requirement sessions (JAR).
• Expertise in Software Development Life Cycle (SDLC), Use Cases, Business Process Modeling Notation (BPMN), Object - oriented Analysis and Design, Rational Unified Process (RUP) and Rational tools used during all four phases of RUP: Inception, Elaboration, Construction, and Transition.
• Effective in Requirements Gathering, Performing Demo and Customer Training of software solutions specifically designed for property and Casualty Insurance and Health Insurance and Auto Insurance.
• Understanding and documenting solutions and requirements, Assistance in performing Functional acceptance & User Acceptance trainings.
• Reviewing the Client Requirements and Business Specifications, analyzing the impacts and feasibility.
• Knowledge in preparation of Business Requirements documentation and Current State Analysis documentation.
• Excellent team player with good communication, interpersonal skills and leadership qualities.
• Provide the support to development by reviewing the Application Design document and testing team by reviewing the Test Cases during development and testing phase.
• Preparation of the Functional Specification Document, Change Request Document, System Requirement Specification, User Manual for the system requirement to the development team & User.
• Reviewed detailed Test Scenarios and coordinate Pre UAT Sanity Testing of Application.
• Reviewed Test Plans and Test Scripts to facilitate testing of the Functionalities developed.
• Have very good exposure on HP Quality Center.
• Proficient in Analyzing and Translating Business Requirements to Technical Requirements.
• Efficiently drove several projects all thru the Software Development Life Cycle starting from gathering Business Requirements to System Testing and User Acceptance Testing.
• Highly self-motivated and adaptive with the ability to grasp things quickly and possesses excellent interpersonal, technical and communication skills.
• Conducted GAP Analysis, SWOT Analysis, Cost Benefit Analysis, Risk Analysis, and Impact Analysis, modeling Businesses Processes, and prepared Training Manuals and Knowledge Transfer manuals.
• Expertise in creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams, Sequence Diagrams, as well as Data Flow Diagrams, Entity Relationship Diagrams, and Flow Charts using MS Visio and Rational Rose.
• Experience in working with QA Teams in defining the Test Plans and Test Cases, and conducting User Acceptance Testing (UAT).
• Hands on experience of Data Manipulation, Performance Testing on SQL and MS-Access using SQL Scripts.
• Providing traceability across the project by analysis and review of project elements involved in traceability including Testing Artifacts, End-User Support Documentation and Training Materials.
• Experience working with SharePoint for writing and maintaining project documentation as document repository.

TECHNICAL SKILLS

Business Modeling Tools: Rational Rose, Rational Requisite Pro, MS Visio, MS Project, Navision 5.0 & NAV 2009

Defect Tracking Tools: Test Director/Quality Center, Clear Quest

Testing Tools: Quick Test Pro, Win Runner, Load Runner, Quality Center, Test Director, Silk Test, Silk Performer, Rational Clear Quest

Languages: C, C++, SQL, PL/SQL, JAVA, C#, VB, VB.Net, ASP.Net

Databases: SQL Server 2005/2008, Oracle 8i/9i/10g/11g, DB2, MS Access, MySQL

Application Servers: IBM Web Sphere, BEA Web Logic and IIS

Operating Systems / Platforms: Windows XP/2000/2003/NT, Unix, Linux and Mainframes

Utility Tools: MS Office (Word, Excel, PowerPoint), MS Project, Share Point.

Reporting Tools: SQL Server Reports, Crystal Reports

PROFESSIONAL EXPERIENCE

Confidential, IN

Senior Business Analyst

Responsibilities:

• Requirements gathering and functional analysis.
• Gather and track information, analyze trends, issues and propose solutions to improve process and service.
• Setup, co-ordinate & conduct system & UAT testing with Business Analysts and end users.
• Highly involved in creation of Business Case, and Project Charter.
• Analyzed the business needs of clients and stakeholders to help identify business problems and propose solutions.
• Prepared and analyzed AS IS and TO BE in the existing architecture and performed Gap Analysis.
• Created Workflow scenarios, Designed new process flows, documented the Business Process and various Business Scenarios/activities of the business from the conceptual to procedural level.
• Conducted various elicitation techniques using interview, market research, and brainstorming sessions.
• Schedule weekly calls with clients and based on that prepared Meeting minutes.
• Coordinate with client and manage their business needs.
• Acted as the primary liaison between the client departments and the Information systems department and interacted with internal as well as external clients, to collect requirements and business process information, documented them in Business Requirement Document (BRD) post analysis of the business requirements by analyzing the Risks associated and strategies used to assess and mitigate them.
• Interacted with Subject Matter Experts (SME’s) of different divisions (Information Technology, Risk and Operations) and established a business analysis and design methodology around Rational Unified Process (RUP).
• Facilitated collection of User Requirements and Business Requirements from Business User Group such as to document Business/User/Functional/Technical Requirement Specification using MS Word and MS Visio that provided appropriate scope of work for technical team to develop prototype and overall system. Shared SRS with developers and testers.
• Prepared Pictorial Use Cases Diagram, Sipoc Diagram, Swim Lane Diagram, and High-level Process flow Diagram using MS Visio and MS Word. In addition, have strong exposure and ability to analyze Activity Diagrams, Sequence Diagrams.
• Created Change Requests records in Rational Clear Case for making changes in the Business Document.
• Implemented Software Quality Assurance development policies, test procedures and testing methodologies, wrote Test Plans according to Business Specifications and design documents.
• Helped in creating test cases for the system. Develop and Implement test cases on the GUI interfaces to ensure that requirements were met.
• Exposed to entire Defect Life Cycle from opening a defect to closing a defect.
• Assisted testers in QA activities like designing, creating and reviewing test scripts and test cases.
• Working with SharePoint for writing and maintaining project documentation as document repository.
• Writing SQL data queries for extraction and validation of application data.

Environment: Mainframes with Quick 3270 Emulator, Quality Center 11.0, MS Office Suite, MS Visio, Windows, Quick Test Pro, Oracle 11g, SQL, PL/SQL, XML, .NET, ASP.NET, Java Scripts, Agile, Waterfall, Share Point.

Confidential, FL

Senior Business Analyst

Responsibilities:

• Involved in the full capacity in the multiphase project.
• Enabled the user to track the loan record in the commercial work stream to its complete life cycle.
• Interacted with business customer at a large extent to gather requirements in periodic meetings.
• Developed critical documents including Business/System Requirements Document, Project Scope Document, Test Strategy Document and Release Strategy Document, NPA data Maintenance Strategy Document, Deployment Strategy Document as well as Capacity Planning, Performance Matrix and Test ID maintenance Strategy documents.
• Developed Use cases and complex Business case scenario.
• Designed UIs as per customer’ requirements and created UI diagrams.
• Interacted and worked with Process Engineering team to create process flow diagrams.
• Identified/documented data sources and transformation rules required to populate and maintain data warehouse content.
• Delivered requirements for integrating transaction, previous day and current day information reporting for various funds
• Designed and implemented basic SQL queries for testing and report/data validation
• Highly contributed to the enterprise metadata efforts by completing the data mapping repository (DMR) information.
• Ensured the compliance of the extracts to the Data Quality Center initiatives.
• Performed data mapping for data movement from source database to target database
• Coordinated between databases, ETL, GUI design and testing team.
• Developed Requirement Traceability Matrix to view the coverage of Business Requirements till Test cases. This Traceability was also used for project close activities.
• Developed User Acceptance Testing plan, created UAT Test Cases and carried out UAT successfully.
• Assisted User to use the application by creating User Guide, giving user training and developing Help Desk Scripts and FAQ files.
• SharePoint used for writing and maintaining project documentation and resource documents.
• Providing user support as required and worked on the change controls as required.

Environment: MS Word, MS Excel, MS PowerPoint, MS Visio, MS Project, SQL Developer, Oracle10g, Oracle Siebel 8.1.1.2, TOAD, SQL, PL/SQL, HP Quality Center, Share Point.

Confidential, IL

Senior Business Analyst

Responsibilities:

• Gathered user and business requirements through interviews, surveys, prototyping and observing from account managers.
• Analyzed and prioritized user and business requirements as system requirements that must be included while developing the software.
• Prepared Logical Data Models that contains set of diagrams and BRD’s (Business Requirement Documents).
• Planned and defined system requirements to Use Case, Use Case Scenario and Use Case Narrative using the UML (Unified Modeling Language) methodologies.
• Created Use Case Diagrams, Activity Diagrams, Sequence Diagrams.
• Worked on Wire frames during the Elaboration Phase.
• Conducted JAD sessions with management, SME (Subject Matter Expertise), vendors, users and other stakeholders for open and pending issues.
• Scheduled meetings with developers, SA’s (System Analyst) and testers to collaborate resource allocation and project completion.
• Played a Major role in Interface testing both functionally and manually.
• Created and managed project templates, Use Case project templates, requirement types and traceability relationships in Requisite Pro.
• Authored progress and completion reports, which were then submitted to project management on a weekly basis.
• Suggested measures and recommendations to Marketing Department to improve the visibility of the new Portal.
• Authored progress and completion reports, which were then submitted to project manager on a weekly basis.
• SharePoint used for writing and maintaining project documentation and resource documents.
• Communicate those goals and objectives to the organization’s constituents.

Environment: MS Visio, MS Projects, MS-Office, Oracle Siebel 8.1.1.2, Oracle 11g, TOAD, SQL, PL/SQL, XML, Agile, Waterfall, Share Point.

Confidential, MA

Senior Business Analyst

Responsibilities:

• Have been involved with the project from its inception phase to transition and production rollout phase.
• Have provided projects with pre-project planning expertise; high-level and detailed project definition, as well as acted as the primary liaison between IT and Business Partner(s) on a daily and project basis. Have followed project management principles to develop project plans in order to deliver the project product.
• Worked closely with the Business Partners and IT teams to mentor and share their specialized knowledge base.
• Arranged JAD sessions with business users and development team to drive out detailed business requirements.
• Writing specifications for enhancements by using existing legacy system documentation and procedures.
• Developed Process Models, Use cases, Test Cases, Test Plans for the Business users and QA team and recorded the user observation about the testing and release.
• Developed the GUI using Adobe Fireworks
• Prepared the BRD (Business Requirement document), UCN (Use case narrative) and Project document for the project.
• Implemented the RUP methodology to help analyze the problem, understand user’s needs, and manage requirements.
• Have good experience of using Rational Requisite Pro, Rational Clear quest and Rational Clearcase.
• Interacted closely with End users from Underwriting & Claims teams and SMEs to understand and gather the business needs and requirements.
• Facilitated and managed meeting sessions with users and SMEs to review business requirement capture.
• Analyzed and designed the workflow to show users and client how the system would realize in the implementation phase.
• Assisted testers in QA activities like designing, creating and reviewing test scripts and test cases.
• Worked with the users to prioritize and schedule the enhancement requests with the business needs.
• Develop test plans and include testing overview approach, strategy and complete scope of testing
• Identified and created UAT Test plan, Test strategies, Test Data for execution of Test Cases for User Interface testing on web based applications, Mobile browser testing and Compatibility testing.
• SharePoint used for writing and maintaining project documentation and resource documents.

Environment: MS Visio, MS Outlook, Rational Unified Process (RUP), Rational Rose, Rational Requisite Pro, UML, Use Case Diagrams, Activity Diagrams, State Diagram, MS Office, Windows XP/2000, Oracle 10g, SQL, Java/J2EE, HTML, XML, Test Director, Load Runner, Share Point.

Confidential, CA

Business Analyst

Responsibilities:

• Conducted JAD sessions to elicit business and system requirements
• Wrote use cases to demonstrate business requirements to IT development team
• Created conceptual class diagrams and participated in formal requirements review sessions
• Analyzed requirements to ensure that the established acceptance criteria for requirements are met
• Developed test scenarios and participated in system, regression and user acceptance testing
• Conducted Gap analysis and documented inconsistencies between the product enhancements
• Managed requirements and identified inconsistencies with project plans and work products
• Worked closely with technical team to ensure testability of requirements and to analyze and review existing systems
• Performed Root cause and Trend analysis for productivity and quality of various teams over the weeks.
• Used Rational Unified Process as the development life cycle, c
• Introduced and implemented Defect Prevention & Knowledge Management activities to achieve better quality and Productivity reated Use Case Diagrams using UML to define the Functional requirements of the application.
• Analyzing End customer Satisfaction Scores and identifying areas of improvement for better quality.
• Experienced in Client Requirement gathering sessions.
• Presentations to the higher management on a monthly basis to highlight the improvements made across the various processes.
• Involved in unit testing and integration testing of the application.
• Queried Oracle Databases to verify test case results. Randomly executed test scripts developed by QA team to check main functionality of application.

Environment: VB.NET, ASP.NET, .Net Framework, XML 1.0, HTML, Oracle 9i, Rational Requisite Pro, Rational ClearCase, Rational ClearQuest, MS Office, MS Project, MS Visio, UML, SOA, RUP, SOAP, RAD.

Confidential, RI

Business Analyst

Responsibilities:

• Responsible for requirement and design documentation review, identification of Customer Management software anomalies and test results, customer interaction and IT management.
• Requirement gathering from Business stakeholders on various aspects of insurance policies and claims.
• Providing solution for designing sector specific online tool for Environmental and Social Risk Assessment.
• Analyzed ER diagrams for depicting entity relationships and mapped them to relational database.
• Configured test environment for specific test cases, created test data, executed automated or manual unit tests, documented results and updated defect-tracking systems.
• Used Test Director to invoke the scripts, initially performed the baseline testing, organized all the scripts systematically and generated reports.
• Taking care of day to day Business As Usual tasks for smooth running of Relationship Manager Application.
• Assisted in developing the application using .NET and HTML.
• Created User Acceptance Testing (UAT) plans with several test scenarios to ensure that the proposed features and functionalities are functioning correctly.

Environment: Quality Center, MS Office Suite, MS Visio, Windows, Load Runner, SQL Server, T-SQL, XML, .NET, ASP.NET.

Confidential, CT

Business Analyst

Responsibilities:

• Requirement gathering from Business stakeholders on various aspects of insurance policies and claims.
• Worked extensively with MS-Visio to document requirements, and created the business process mapping diagrams.
• Taking care of day to day Business As Usual tasks for smooth running of Relationship Manager Application.
• Involved in User Acceptance Testing, User Verification Testing.
• Attending Weekly and Monthly Project Review meetings.
• Created User Acceptance Testing (UAT) plans with several test scenarios to ensure that the proposed features and functionalities are functioning correctly.

Environment: Windows, UML Diagrams, MS Visio, MS Office, Use cases, ER Diagrams, VB.NET, ASP.NET, .Net, SQL Server, MS Access, Oracle 9i, SQL, PL/SQL and Transact-SQL.