SUMMARY

• Over 9 years of professional experience with expertise in project management, business process analysis, business process modeling, business requirements, database design, strategic planning, and business analysis in the field of Finance and Insurance.
• Highly experienced in all insurances such as Property and Casualty Insurance including Auto, Home, and Life Insurance.
• Highly experienced in implementation of Guidewire Billing Center, Policy Center integrations.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as Use case, Activity, Sequence diagrams and Class diagrams.
• Expertise in Process Analyst as an engineer by using Pareto Charting, Fishbone Diagraming.
• Experience in the areas of Process Management & Improvement, Automation, New Application Implementations and typical business analysis practices from requirement gathering, functional documentation/testing, and UAT to post go - live support.
• Extensively worked with On-site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /Functional /Regression /System /Unit/Stress /Performance/ Smoke/Package /UAT's.
• Expertise in MDM and hierarchy management processes that leverages multiple data sources
• Expertise with the project management process that includes Initiating, Planning, Executing, Monitoring and controlling and Closing.
• Highly experienced in reporting tools, and automating report generation/extraction process, and making such data available on-demand in online platforms, and storages.
• Expertise in Data Quality Management, Data Modeling, Data Analysis, Requirement Analysis, Business Modeling, Data Migration, Data profiling, Dimensional Modeling.
• Extensive experience with Data Warehousing, Extraction, Transformation and Loading (ETL) and Business Intelligence (BI) tools.
• Creative and innovative thinker with excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• Excellent leadership skills in managing people and processes and developing motivated, high performing staffs

TECHNICAL SKILLS

• Waterfall Model
• Agile Methodology (SCRUM)
• Rational Unified Process (RUP)
• SAP BI
• BOBJ
• SAP BPC
• MIS e-Room
• Clarity
• Essbase
• Rally
• Test Link
• Guide wire
• MS Visio
• SharePoint
• Rational Suite (Rose
• Requisite Pro
• Clear Case
• Clear Quest)
• JIRA
• Test Director
• QTP
• MS SQL Server 2000/2005 (T-SQL)
• Win Runner
• Load Runner
• MP
• Erwin
• DB2
• SQL
• Microsoft Office
• SOA
• MS Project
• NUnit
• HP Quality Center 11-12
• Soffront CRM
• Win CVS
• Web Services
• Six Sigma
• Java
• Dreamweaver
• Cognos B
• Oxygen XML Editor
• Beyond Compare
• Access 2010
• SNAP
• Thunderhead.

PROFESSIONAL EXPERIENCE

Confidential, Horsham PA

Sr. Business Analyst / Project Manager

Responsibilities:

• Conducted small team meetings and conference calls with Life New Business Specialist Unit (Product Owner), PMO, RemitPro (Vendor) and developers to gather functional and nonfunctional requirements.
• Documented/Tracked currently assigned/deferred HP QC items and sending daily Active /Deferred - Analyst Assigned QC reports to the LNB Analyst team.
• Generated daily UAT Assigned & Signed off QC items report.
• Pulled 103 (XML 103 SNAP) and 203 (XML 203-Web Services Test Client) XML TX Life messages for defects ( Reinsurance: Receive Reins reply on Approved Case / Case administration/Final case/ Requirements Generation defects)
• Update production 103 and 203 XMLs prior to add QC to do root cause analyst of defect.
• Created Change Control in project server for new requirements Financial Report /nbA Pending Report request and updating SharePoint accordingly.
• Updated the Project Plan with approved change requests and created Bi-weekly hydra reports for management.
• Documented Baseline Report requirements from Smart Office, and quarterly nbA Requirements by using Excel VLookups, Pivot tables.
• Extensively worked with Training & Development Specialist to create 4 Groups/3-4 weeks/ 170 training cases Database spread sheet and cross check with nbA after script run by QA team.
• Documented daily report for policy pages issued through model office/Thunderhead.
• Reported to UAT and IM&T Users the status of Policy Pages requests in nbA during testing.
• Involved regression testing of PDF outputs (Policy pages-receipts - weekly average 60 outputs) by using Beyond Compare.
• Created Life Forms Library Access Database to manage with 3000 Active/Retired/In Process status forms.
• Generated “Business Areas/ Forms Owner <=10,>=10 / Location-Vendors” reports in Life Forms Library Access Database. These database reports increased SMEs report creating time from 4 hours to 1 minute.
• Created BA Prioritizing Access Database to track daily BA tasks.

Confidential, Philadelphia PA

Project Manager / Sr. Business Analyst

Responsibilities:

• Created Detail Project Charter to see vision statement, and in scope, out of scope items.
• Created project plans and worked through Executing, Monitoring/Controlling and Closing of the project management process groups.
• Conducted small group workshops with SMEs (8 attendees), individual and small team meetings, and conference calls with CRS-Micro Business unit, product owners (CRS-Micro Underwriters) and developers to gather functional and nonfunctional requirements.
• Conducted daily requirement walkthrough sessions with offshore design team for a 1 month.
• Worked with System Analysts on project estimation process to develop Project Time Line/Major milestones.
• Conducted cost/benefit and risk analyses, along with determining cost and risk control project measures.
• Created folders for project and tracking project milestones in SharePoint.
• Used prototypes methodology to gather and document requirements to create mockups and to visualize the look and feel of application and process workflows. Estimated Cosmetic design source time (38 hours) transferred to Functional design source time.
• Involved elicitation and prioritizing of requirements in HP Quality Center.
• Created BRDs and converted business requirements into functional requirements (Functional Specs).
• Created Forms Management Templates for 195 forms in production environment (ISO coverage, endorsements forms and Surplus forms).
• Developed UML Use Case diagrams for faster and more efficient communication with stakeholders, by utilizing MS Visio. By using UML diagrams meeting time with SMEs shortened from 2 hours to 20 minutes.
• Tracked 35 CR’s (Change Request) requirement items in HP Quality Center.
• Assisted in the development of the MIS data capabilities. Responsible for various reporting needs and provision of management reports.
• Extensively worked on the Data Elements analysisand documentation of MIS reports requirements for Micro Strategy business Unit.
• Documented summary and pricing report layouts and report mapping tables.
• Worked with IBM Genius and tracker team to update product codes in backend.
• Worked with Actuaries to clarify premium calculation related issues/follow ups.
• Assisted and directly involved with on shore and off shore QA team in creation of Test Cases and tests implementations.
• Coordinated with the business testing team to explain and develop the Test Plans, Test cases, Testing & Evaluation strategy and methods for user acceptance testing (UAT).
• Extensive worked in Functionality testing, tracking the defects, preparing the defect reports using HP Quality Center.
• Provided User Training and Production Support.

Confidential, Bloomington, IL

Sr. Business Analyst/Area Lead

Responsibilities:

• Conducted and led JAD sessions (15 attendees), small group sessions, and group interviews with SMEs and developers to gather functional and nonfunctional requirements of the system.
• Assessed the flaws in the existing as-is system and made clear recommendations of business process improvements, and incorporated them in the to-be system design.
• Actively involved in creation of the UML diagrams such as sequence, activity and class diagrams for certain modules of the application using MS Visio and Rational Rose.
• As Scrum Master facilitated user stories to make appropriate commitments through story selection, sizing and tasking (Reinsurance functionality / Handling reinsurance requests/response for joint insured/ Prior Reinsurance user stories)
• As Scrum Master created and prioritized the Back Log in Rally, coordinated Planning Sessions and maintained User Stories and Acceptance Criteria.
• As Scrum Master moderated Spring Retrospectives, focused on results, to bring teams to a higher level of performance.
• Proactively communicated and mitigated the issues/risks/RCNs (requirement change notification) at the project level.
• Collaborated with dependency coordinator for cross-DC dependencies.
• Worked with System Architects to resolve issues or identifying RCN (requirement change notification) /Change Controls.
• Assisted and directly involved with QA team in creation of Test Cases and tests implementations.
• Collaborated with Dev/Test Leads to contribute in design, development, and test scope definition.
• Managed offshore delivery of the work package requirements deliverables and worked with Offshore Leads to plan/assign offshore work, and outlined a communication plan across onshore & offshore teams.
• Provided production support/Hyper care.

Confidential, WI

Business Analyst

Responsibilities:

• Worked closely with project manager to create Project Charter to define project scope and risks. Updating project status in the SharePoint
• Assisted the project manager effort estimation, process designing, resource management, issue/risk analysis, milestone tracking and associated documentation
• Interacted with the end users to define and document data warehouse business requirements as the foundation for database design, data extraction and analysis.
• Involved Data governance processes to ensure that important data assets are formally managed throughout the enterprise.
• Facilitated JAD sessions (10 attendees) to resolve issues relating to difference between business requirements and technical design.
• Created Business Requirements and converted them into detailed Use Cases, Report and Analytical Specifications and Non Functional Requirements.
• Derived functional specifications using UML models including use case diagram, activity diagram, and sequence diagram, and collaborated with software architects and developers to ensure that the applications conform to the requirements and helped to understand the business flow and account relationships in accordance to the specific databases and tables involved in development.
• Involved designing and creating the architecture of data warehousing star schema logical database model.
• Developed detailed ETL, cube and report specifications by coordinating with the Solutions Architects and Data Architects.
• Involved tracking and improving enterprise data by using Six Sigma and tools for data mapping, profiling, and monitoring data.
• Maintained Traceability Matrix for the current business processes and proposed changes.
• Assisted Project Manager with maintaining and monitoring project progress and status using MS Project, providing high level estimates of efforts for analysis, implementation and support of application, estimating delivery schedule and resource allocation.
• Developed test plans with QA team and helped to develop test scenarios for system testing, integration testing and performance testing.
• Coordinated with the business testing team to explain and develop the Test Plans, Test cases, Testing & Evaluation strategy and methods for user acceptance testing (UAT).
• Participated in production defect review meetings with the team members and worked closely with the project manager to record, track, prioritize and close bugs.
• Conducted UAT, documented and reported user feedbacks to management team, and developed training materials for different end users and assisted in User Training for the new system.

Confidential, Utica, NY

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, and analyzed the requirements by using Rational Rose, Visio and Requisite pro.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Identified internal and external system Requirements, design and configuration set-up.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and elicitation view.
• Worked on Guidewire Auto Policies on Submission/ Policy Changes/ Renewals/ Cancelation.
• Created automated scripts for Guidewire Quick Quote, Application and Policy Binding Processes.
• Assisted the developers to write clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Participated in migration process from Mainframe, policy legacy systems to Guidewire applications.
• Create data-mapping between the current and future operating environments. Document all operating model changes through data-flow and process diagrams to assist users develop an understanding of future state architecture.
• Created Test DatausingTest Partner on Guidewire Policy Center application.
• Performed Integration testing on Credit check, Code One (address verification) applications which were integrated with Policy Center. .
• Developed & Implemented Data Driven Automation Framework to perform UI testing on Guidewire applications.
• Documented the entire testing process, test cases and test results.

Confidential, Harrisburg, PA

Business Analyst

Responsibilities:

• Interacted with the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Business Process Modeling.
• Performed Business Process Mapping and performed as is and to-be analysis
• Develop test plans in conjunction with team leads and business personnel and perform unit, integration, regression testing.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Reviewed Development Plans, Quality Assurance Test Plans and User Documentation to ensure correct interpretation of original specifications.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.

Confidential, Horsham PA

Business Analyst

Responsibilities:

• Involved user interviews in gathering requirements for PML Wiki- Annuity Service including cash flow processing, presentment, eligibility, pricing, editing, and settlement.
• Major task included GAP Analysis to determine deltas between existing use of procedures and proposed Wiki page for Annuity Service to facilitate enhancement.
• Designed workflows and business processes to optimize Annuity Service operational efficiency.
• Created screens, configure business rules.
• Assisted Annuity Service SMES with a review of their procedures to identify inconsistencies and process improvements to ensure that we are consistent with information being provided to clients & producers.
• Assisted Annuity Services SMES to create PML Wiki Template to upload procedures in certain format.
• As a requirement team member involved Task Board updating.
• Worked on annuities and other policy details, coverage & beneficiaries details for life insurance claims.
• Working closely with automation teams to prepare test data.
• Directly involved in Test Planning, performing test execution and defect management
• Involved Training Material preparation.