SUMMARY

• Over 8 years of professional experience as a Business Analyst with expertise in business process analysis, business process modeling, business requirements, database design, strategic planning, and business analysis in the field of Insurance.
• Highly experienced in all insurances such as Property and Casualty Insurance including Auto, Home, and Marine; Life insurance including Individual life, Group, Health and Pension funds.
• Highly experienced in insurance suite products like Guidewire and other property insurance applications.
• Excellent skills in writing Business Requirement Documents, Functional Requirement Documents, Systems Design Specification, Workflows and diagramming skills for drawing UML diagrams such as State diagrams and Class diagrams.
• Extensively worked with the On - site and Off-shore Quality Assurance Groups by assisting the QA team to perform Black Box /GUI testing/ Functionality /Regression /System /Unit/Stress /Performance/ UAT's.
• Creative and innovative thinker with excellent communication, analytical, interpersonal, and presentation skills; expert at managing multiple projects simultaneously.
• Excellent leader skilled in managing people and processes and developing motivated, high performing staffs eager to take on challenges and working collaboratively to contribute to organizational vision.
• Superior skill in translating complex and abstract ideas into sound, easily understood solutions.
• Expert in developing and managing MS access and SQL server data base for data entry, storage and generation of reports to facilitate management decision making processes.
• Expertise in Data Quality Management, Data Modeling, Data Analysis, Requirement Analysis, Business Modeling, Data Migration, Data profiling, Dimensional Modeling.
• Proficient in UAT (user acceptance testing), Functionality Testing, Unit testing, System Testing, Integration Testing and Regression Testing.
• Extensive experience with Data Warehousing, Extraction, Transformation and Loading (ETL) and Business Intelligence (BI) tools.

TECHNICAL SKILLS

• SAP BI
• BOBJ e-Room
• Clarity
• Essbase
• TestLink
• Guidewire
• MS Visio
• Share Point
• Rational Suite (Rose
• Requisite Pro
• ClearCase
• ClearQuest)
• JIRA
• QC
• Test Director
• QTP
• MS SQL Server 2000/2005 (T-SQL)
• WinRunner
• Load Runner
• MP
• Erwin
• Oracle
• DB2
• SQL
• Microsoft Office
• SOA
• MS Project
• NUnit
• HP Quality Center
• Soffront CRM
• WinCVS
• Web Services
• Waterfall Model
• Agile Methodology (SCRUM)
• Rational Unified Process (RUP)

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Sr. Business Analyst

Responsibilities:

• Developed UML Use Case diagrams for faster and more efficient communication with stakeholders, by utilizing MS Visio.
• Wrote business requirement specification (BRS) and functional requirement specification (FRS) documents as per the business requirements and process flow.
• Analyzed Key Performance Indicators (KPI) for Property and Casualty such as Loss Ratio, General Operating Expense Ratio.
• Extensively worked on the ETL mappings, analysisand documentation of OLAP reports requirements.
• Documented report layouts and report mapping documents for ad hoc reporting based on Property Casualty FP&A teams needs.
• Provided User Training and Hyper care.
• As Scrum Master involved with making appropriate commitments through story selection, sizing and tasking.
• As Scrum Master interacted with Product Owner for organization and prioritizing the Back Log in Rally, lead Spring Planning Sessions to control and update User Stories.
• As Scrum Master involved in Scrum Sprint Planning Sessions, Backlog Grooming, Sizing, Sprint Retrospectives & Reviews, Daily Stand ups, User Stories and Acceptance Criteria.
• Conducted and led JAD sessions, group workshops, individual and small team meetings, and conference calls with Property Casualty FP&A teams, stake holders and developers to gather functional and nonfunctional requirements of the system.
• Analyzed the as-is and to-be systems to perform GAP Analysis and make recommendation for system enhancement. .
• Assisted and directly involved with QA team in creation of Test Cases and tests implementations.
• Interacted with database developers for formulating the ER diagrams of Property and Casualty data and data flow diagrams.

Confidential, Bloomington, IL

Sr. Business Analyst/Area Lead

Responsibilities:

• Assessed the flaws in the existing as-is system and made clear recommendations of business process improvements, and incorporated them in the to-be system design.
• Actively involved in creation of the UML diagrams such as sequence, activity and class diagrams for certain modules of the application using MS Visio and Rational Rose.
• Conducted and led JAD sessions, small group sessions, and group interviews with SMEs and developers to gather functional and nonfunctional requirements of the system.
• As Scrum Master facilitated user stories to make appropriate commitments through story selection, sizing and tasking.
• As Scrum Master created and prioritized the Back Log in Rally, coordinated Planning Sessions and maintained User Stories and Acceptance Criteria.
• As Scrum Master moderated agile retrospectives, focused on results, to bring teams to a higher level of performance.
• Proactively communicated and mitigated the issues/risks/RCNs (requirement change notification) at the project level.
• Collaborated with dependency coordinator for cross-DC dependencies.
• Worked with Architects to resolve issues or identifying RCN (requirement change notification) /Change Controls.
• Assisted and directly involved with QA team in creation of Test Cases and tests implementations.
• Collaborated with Dev/Test Leads to contribute in design, development, and test scope definition.
• Managed offshore delivery of the work package requirements deliverables and worked with Offshore Leads to plan/assign offshore work, and outlined a communication plan across onshore & offshore teams.

Confidential, WI

Sr. Business Analyst

Responsibilities:

• Worked closely with project manager to define project scope, risks and determined appropriate methodologies to apply based on Scope/Vision documents, and developed project time lines for on time delivery based on SDLC methodology.
• Interacted with the end users to define and document data warehouse business requirements as the foundation for database design, data extraction and analysis.
• Facilitated (JAD) Joint Application Development sessions to resolve issues relating to difference between business requirements and technical design.
• Created Business Requirements and converted them into detailed Use Cases, Report and Analytical Specifications and Non Functional Requirements.
• Examined Enterprise Data Warehouse (EDW) & Business Intelligence system to ensure compliances with upgrade requirements, and generated documents for the workflow of existing system and desired system that involve multiple RDBMS sources like policy database, billing database, producer database, customer database, claims database and financial database for BI layer requirement and performed gap analysis.
• Derived functional specifications using UML models including use case diagram, activity diagram, and sequence diagram, and collaborated with software architects and developers to ensure that the applications conform to the requirements and helped to understand the business flow and account relationships in accordance to the specific databases and tables involved in development.
• Designing and creating the architecture of data warehousing star schema logical database model.
• Developed detailed ETL, cube and report specifications by coordinating with the Solutions Architects and Data Architects.
• Maintained Traceability Matrix for the current business processes and proposed changes.
• Assisted Project Manager in maintaining and monitoring project progress and status using MS Project, providing high level estimates of efforts for analysis, implementation and support of application, estimating delivery schedule and resource allocation.
• Developed test plans with QA team and helped to develop test scenarios for system testing, integration testing and performance testing.
• Coordinated with the business testing team to explain and develop the Test Plans, Test cases, Testing & Evaluation strategy and methods for user acceptance testing (UAT).
• Participated in production defect review meetings with the team members and worked closely with the project manager to record, track, prioritize and close bugs.
• Conducted UAT, documented and reported user feedbacks to management team, and developed training materials for different end users and assisted in User Training for the new system.

Confidential, Utica, NY

Business Analyst

Responsibilities:

• Conducted user interviews, gathered requirements, analyzed the requirements by using Rational Rose, Visio and Requisite pro.
• Wrote clear, concise detailed system requirements specification (SRS) documents and user documentation in accordance to guidelines and standards of a level where developers can interpret, design and develop the application with minimum guidance.
• Assisted the Project Manager in setting realistic Project expectations and in evaluating the impact of changes on the organization and plans accordingly and conducted Project related presentations.
• Identified internal and external system Requirements, design and configuration set-up.
• Assisted the IT team to develop service oriented architecture (SOA), and data warehouse system to utilize data mining for data analysis.
• Developed strategic partnerships with the Business units to develop a solid knowledge base of the Business line, including the Business Plan, Products, and Process.
• Translated the Business needs into system Requirements, communicating with the Business on a broader scale and with an in-depth view.
• Create data-mapping between the current and future operating environments. Document all operating model changes through data-flow and process diagrams to assist users develop an understanding of future state architecture.
• Designed and developed Project document templates based on SDLC methodology.
• Functioned as the primary liaison between the Business line, operations, and the technical areas throughout the Project Cycle.
• Developed a file of ACORD Forms used as the standards in all Property and Casualty markets, for both Personal and Commercial Lines of Business
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML
• Documented the entire testing process, test cases and test results.
• Participated in the Logical and Physical Design sessions and developed Design Documents.
• Designed and implemented basic SQL queries for QA Testing and Report / Data Validation.

Confidential, Harrisburg, PA

Business Analyst

Responsibilities:

• Interacted with the client departments and the Information systems IT department to perform analysis, review, and estimation of client requests, prepared and reviewed requirements and client documentation for Personal Lines Property and Casualty business.
• Extracted the Business Requirements from the end users keeping in mind their need for the application and prepared Business Requirement Documents (BRD) using Rational RequisitePro.
• Designed and developed Use Cases, Activity Diagrams, Sequence Diagrams using UML and Business Process Modeling.
• Performed Business Process Mapping and performed as is and to-be analysis
• Develop test plans in conjunction with team leads and business personnel and perform unit, integration, regression testing.
• Analyzed the business and functional requirements of the application and developed detailed test plans, test cases in Test Director.
• Reviewed Development Plans, Quality Assurance Test Plans and User Documentation to ensure correct interpretation of original specifications.
• Conducted Functional Walkthroughs, User Acceptance Testing (UAT), and supervised the development of User Manuals for customers.

Confidential, NY

Business Analyst

Responsibilities:

• Planned analysis and supervised financial services.
• Prepared range of financial reports and analyzed financial performance of clients and optimized resources.
• Produced accurate and timely monthly and quarterly forecast of operating expenses for annual budgets.
• Managed comprehensive accounting matters including accounting receivable and payable to ensure proper resource allocation.
• Prepared High and Low Level designs for designing Guidewire platform as per the Business Units requirements.
• Involved user interviews to gather functional and nonfunctional requirements.
• As Scrum Member involved the Sprint Task Board updating.
• Obtained rates and rules from ISO.
• As Scrum Member involved Training Material preparation.