SUMMARY

• Business Analyst with 8 years of hands on experience in business consulting and application development with excellent skills in client interfacing, requirement gathering, user support, quality assurance, problem solving, and documentation.
• Expertise in functions like E - commerce Merchandising, Store operations, Supply Chain, Warehouse Management, POS, and Content management.
• Strong knowledge and hands on experience working on E-commerce application, POS system, inventory tracking, credit card processing.
• Worked on requirements for various modules covered under Retail and Global E-Commerce (POS) apps that include modules include FI (Account Receivable, Account Payable, and General Ledger), SD (Sales Order Process, Order Delivery), etc.
• Ability to facilitate meetings with clients to determine and prioritize their business requirements and the impact of these requirements on existing applications and workflows
• Experience in guiding the team and organization on how to use Agile/Scrum practices and values.
• Ability to act as a liaison with different stakeholders of the project as well as business analysts, quality assurance team, technical writing team.
• In depth knowledge Rational Unified Process (RUP) methodology, Use Cases, Software Development Life Cycle (SDLC) processes, Object Oriented Analysis and Design (OOA/D).
• Competent in Creating Unified Modeling Language (UML) diagrams such as Use Case Diagrams, Activity Diagrams, Class Diagrams and Sequence Diagrams.
• Experience as a quality analyst both in manual and automated testing using HP Quick Test Pro and performance testing using LoadRunner. Proficient with methodologies that ensure good Quality Control as per the Business requirements.
• Experience in defining project scope and objectives through internal project management methodologies.
• Experience with different testing techniques such as System testing, Regression Testing and User Acceptance Testing (UAT).
• Experience coordinating regular project status meetings and supplying appropriate management reporting.
• Knowledge in Relational Databases and SQL queries.
• Skilled in determining system requirements and specifications for complex application development projects.Past experiences of leading and interacting with business teams, programmers and technical staff at all levels.
• Facilitated and led team projects that improved the relationship between voice brokering team and electronic brokering team - teams that did not historically work well together.
• Experience in creating and maintaining the Requirements definition documents that include Business requirements and Functional requirements and explaining the same to the technology team.
• Skilled in developing Use Case diagrams, Sequence diagrams, State Chart diagrams, and Class diagrams
• Exposure in creating and analyzing Data flow diagrams, and Entity Relationship diagrams.
• Skilled in track environment build release level at various point in the software building process
• Strong ability to elicit, document, validate and transform business requirements at different stages of software development life cycle
• In-depth experience on numerous projects from inception to successful launch (complete solutions/project lifecycle)

TECHNICAL SKILLS

Methodologies: RAD, RUP, JAD, Agile, Scrum, Waterfall

Requirement Tracking: Rational RequisitePro, Mercury’s Test Director

Change Management Tools: Rational Clear Quest, Test Director, and SharePoint

Performance Testing Tools: Rational Suite Performance Studio, Informatica

Operating Systems: MS Windows 98/2000/XP, UNIX

Web/Design Tools: MS Front Page, Adobe Photoshop

Databases: SQL Server, DB2, MS Access

Office Tools: MS Office Suite, MS Project, MS Visio

PROFESSIONAL EXPERIENCE

Confidential, New York, NY

Business System Analyst

Responsibilities:

• Developed business models and use cases to clearly depict process flows relating to specific business requirements to convey business, system and functional requirements to both business and technical staffs
• Identified and implemented processes for developing and documenting detailed business requirements.
• Implemented a successful supply chain management process within the POS group (inventory control, purchasing, receiving and transferring of products to and from other locations).
• Worked to standardize development of computerized POS systems and simplify interconnecting POS devices.
• Management of POS to facilitate the customers.
• Created Use-Cases/User stories, User Interface documents and functional/requirements specification documents to document business needs.
• Followed the Scrum methodology for the entire SDLC.
• Requirements were gathered through interactions and meetings and periodic walkthroughs with potential users of the application.
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios.
• Created Process Work Flows, Functional Specifications, and responsible for preparing Software Requirement Specifications (SRS), Functional Specification Document (FSD)
• Worked with the development team to make sure that they understood the user requirements and that the developed system met those requirements.
• Develop and drive all mark down activity in liaison with Business Unit Heads based on merchandise plans, open-to-buy revisions, promotional calendar and merchandise cycle.
• Daily Scrum session on the work flow status with focus on any impediments.
• Participated in preparing templates and guidelines to be used by the project team with detailed screen layouts with regards to various types of corporate actions.
• Involved in continuous Business Requirement scrubbing to ensure the stores merchandising and POS strategies.
• Involved and coordinated the tests with the QA team to verify implementation of new features and enhancements.
• Initiated, proposed and implemented critical analytical and technical solutions extensively increasing the quantitative and qualitative value of the financial and operational metrics produced in the finance division.
• Involved in project planning, coordination and implemented QA methodology.
• Provided overall project management to multiple projects successfully completing them on-schedule and on-budget.
• Prepared the Business Workflow using MS-Visio with input, output, and Pre and Post conditions.
• Utilized technical flow charts, UML Diagrams to effectively map and manage critical paths and bottlenecks in conjunction with Project Tracking Reports and Project Data Sheets for Senior Management.
• Participated in weekly meetings and discussed modification request with management team.
• Interacted with the developers to report and track bugs using Quality Center.

Environment: MS Project, Microsoft Visio, Quality Center, RUP, Scrum, Clear Quest, Clear Case, Microsoft Excel, Microsoft Word, Microsoft Access, Windows 2000 Professional.

Confidential, Minnetonka, MN

Business Analyst

Responsibilities:

• Worked closely with the project manager, business lead and technical lead to identify, research and escalate issues and risks to the appropriate work stream for resolution
• Organized weekly and biweekly meetings with system testers to discuss testing progress and address any major concerns with the testing effort
• Implemented a successful supply chain management process within the POS group.
• Wrote requirements for Merchandising, Pricing, Campaign Management, and Content Management Systems. Created various process flows to outline the processes for data flow.
• Prepared detailed Project Plan using MS-Project to help the offshore team perform the QA tasks in time
• Coordinated and initiated Agile SCRUM meetings with the Project Managers, QA, BA and Dev Teams.
• Directed warehouse supervisors to ensure accurate processing of customer shipments and Quality Assurance functions; training, coaching and development of staff; administration of performance evaluation program.
• Managed an e-Discovery implementation for Confidential & Confidential Legal Division. Major activities included vendor selection, gap analysis solution architecture, design, and data management definition
• Proactively obtains, updates, and maintains functional requirements using interviews, document analysis, requirements workshops, surveys, site visits,businessprocess descriptions, use cases, scenarios, businessanalysis, and task and workflow analysis
• Traced test cases and functional specifications to SSRs and BPRs using DOORS.
• Involved in planning and implementing both high-level and detailed system and integration test plans
• Manage the Requirements (Business as well as System requirements), performed requirements analysis along with the creation of Use Case Scenarios.
• Coordinated complex business to business area system and integration testing items.
• Worked with the project manager to ensure project sign off closing procedures are observed
• Used SQL to test various reports and ETL load jobs in development, QA and production environment.
• Testing the load on the Server for usability of the ETL Tool.
• Frequently liaised with the subject matter experts and IT team members in redefining requirements to ensure that they meet the business users expectations
• Evaluated incoming project request for UAT support in order to determine the impacted systems, programs and/or downstream jobs or distributed applications which will need to be included in the project scope
• Communicated frequently with team members and stakeholders to ensure project success
• Participated in technical design walk-through to ensure they meet stakeholders’ expectations.
• Participated in technical design walk-through to ensure they meet stakeholders’ expectations
• Performed Manual Back-End testing to map the source data to the target data to verify that the data does not get corrupted traveling from front end to the back end and vice-versa
• Conducted System, Integration and regression testing of the application

Environment: Windows 2000, Business Objects, DOORS, Defect log database, MS-Visio, SharePoint, Microsoft Project 2000, MS-Access, ETL Processing

Confidential, Framingham, MA

Business Analyst

Responsibilities:

• Maintained the Insurance Analyst process which included detailing the rating requirements using AQS rating system for all types of Commercial Line.
• Managing the project using the Agile Method of project development.
• Implementing Scrum development methodology
• Used Scrum Work Pro and Microsoft Office software to perform required job functions.
• Interacted with business heads to finalize the Business Requirements for the Auto rating application.
• Performed the GAP Analysis and Impact Analysis for all business requirements having an impact application.
• Closely interacted with designers and software developers to understand application functionality and navigational flow and keep them updated about Business user’s sentiments.
• Developed and managed the formal Agile Methodology which includes Configuration Management and Requirements Management.
• Developed Use Case stories, business flow diagrams, Activity/State diagrams and Sequence diagrams so that developers and other stakeholders can understand the business process.
• Wrote full functional and technical specifications and communicated requirements to development teams.
• Followed the UML based methods using Microsoft Visio to create: Use Cases Diagrams, Activity Diagrams, State Chart Diagrams, Sequence Diagrams and Collaboration Diagrams.
• Created and maintained a project schedule using MS Project showing all of the deliverables target dates.
• Developed detailed BRDs and DFDs using various modeling tools and developed databases based on the system model following the techniques in Agile.
• Created and maintained complete development plans that included functional specifications, requirements engineering, Use Case modeling, risk assessment and mitigation, internal and external workflow.
• Used MS power point presentations for conduction JAD sessions with the stakeholders.

Environment: Windows XP, EPOS, Requisite Pro, MS SQL Server, SQL