SUMMARY

• 7+ years of experience as a Business Analyst with solid understanding of Business Requirements
• Gathering, Data Analysis, Data Mapping, Data integration and Business Analysis.
• Experience in Relinking Claims with the Policy Administration systems (PAS).
• Experience in implementation of Guide wire system
• Experience in performing Gap Analysis to check the compatibility of the existing system infrastructure with the new business requirements using AS - IS and TO-BE business process tools.
• Extensive experience in gathering, managing and documenting business and functional requirements and communicating effectively with stakeholders, developers and QA testers.
• Expert in use Case Analysis, SWOT analysis, Cost-benefit analysis
• Extensive experience in importing, managing and tagging requirement documents, and designing project deliverables (Traceability Matrix) usingvarious tools.
• Expertise in business analysis skills and experience in working in SDLC for Various methodologies including Agile Scrum and Waterfall.
• Excellent facilitation skills in conducting walkthroughs, surveys, questionnaires, interviews, brainstorming and joint application requirement (JAR) sessions.
• Proficient in creating Sequence Diagrams, Activity Diagrams and Class Diagrams.
• Very strong presentation and written/verbal communication skills.
• Responsible for overall Project Management of all system development and production support activities.
• IT Process Improvement - Developed and implemented Issues / Defect Tracking and Release Management applications in MS SharePoint.
• Established standards for Issues communication with end users and vendors. drastically eliminating errors in Release implementations.
• These applications were adopted for all Systems projects, and for company-wide business unit Issues Tracking.
• Implemented a Release Management Process. Managed release schedules with external vendors and internal developers. Established release cycles, content, and communications, drastically improving release quality.
• Solicited and documented Business Requirements and Functional Specifications for all system enhancements, modifications, and defect resolution.
• Audited all project documentation developed by vendors. Maintained detailed project plans and reported project progress to Systems and end-user Senior Management

TECHNICAL SKILLS

Databases: Oracle, MS SQL Server, MS-Access

Document Management: MS Office, SharePoint, Duck Creek

Requirements Management: JIRA, Team Foundation Server (TFS), HP ALM/Quality Center (QC)

UML Modeling: MS-Visio, Rational Rose, Balsamiq

Defect tracking/Management: JIRA, Quality Center (QC), TFS

PROFESSIONAL EXPERIENCE

Confidential, Harrisburg, PA

Business Analyst

Responsibilities:

• Utilized Agile Software Development Methodology throughout the project.
• Worked on smaller Scrum Teams as well as large project teams.
• Worked on Business Case Document for Policy Changes.
• Extracted the eligibility and acceptability business rules for Auto and Fire Product Models.
• Facilitated JAR sessions with the Stakeholders and provided updates to the stakeholders.
• Experience in complete project life cycle development including Analysis, Design, and Coding, System testing, UAT & maintenance.
• Eliciting and documenting user requirements for underwriting pricing/rating and submissions.
• Responsible for requirement gathering of Policy rating process, endorsement and cancellation.
• Identified various rating risk factors as per a pre-defined set of rules and created process and data flow diagrams to identify changes in the process.
• Worked on Business Scenarios for Policy Changes.
• Extracted current execution level business rules by product type that describe the current allowed value coverage and supporting submit, acceptability, and bind rules for all the products.
• Participated and organized requirement gathering sessions with the stakeholders to elicit and analyze requirements. Frequently conducted Requirement Workshops and Brainstorming sessions.
• Managed requirement activities using an iterative and incremental methodology such as User stories and Acceptance Criteria.
• Maintained Requirement Traceability Matrix and Product Backlog to ensure requirement visibility.
• Used Guidewire to track various claims & update claims.
• Wrote SQL queries to retrieve data from databases after data migration. Took existing queries from customer data base and modified using SQL Filters, Joins, and Aggregate Functions.
• Worked with the actuarial group to update and communicate rating changes/requirements.
• Developed test scenarios for homeowners and automobile incorporating different rating factor for different statues.
• Coordinated extensively with the offshore QA team for Project Execution, especially during QA Testing.
• Developing Use Case Models, Entity Relationship Diagrams (ERD), Activity Diagrams, and Data Flow Diagrams (DFD).
• Extensively used MS SharePoint, a content management platform, for managing content across the organization within a shared repository.
• Used Quality Center (ALM) for Requirement Management, Defect Management, and Test Case Management.

Business Analyst

Responsibilities:

• Gathered Business Requirements, analyzed data/workflows, defined the scope, and performed GAP analysis.
• Met with client groups to determine User Requirements and Goals, thus converting User Requirements into Business Requirements and User and Functional Requirement Specification.
• Involved in designing and developing Data-Flow diagrams, E-R diagrams, and logical and physical database design.
• Collaborated regularly with multiple teams including but not limited to Guidewire Configuration teams, Document Management Teams, and System Integration Tool teams in order to meet the team's goals each sprint.
• Helped manage risk analysis and mitigation plans, status reports, and client presentations; prepared business process models, defined milestone deliverables, and established critical success factors.
• Worked extensively on dataflow and workflow diagrams.
• Involved in preparing detailed Business Analysis documents, Worked extensively with SMEs and performed Gap analysis to arrive at the gaps between current and future systems and the modules to be impacted.
• Application was implemented in Agile Methodology (SCRUM).
• Uses burn down chart to keep track of the progress of task completed
• Groomed Product backlog from epic to fine grain user story

Jr. Business Analyst

Responsibilities:

• Understood business processes and helped select the most appropriate functional requirements specification and business processes.
• Conducted weekly BA team meetings, video conferencing, and telephonic conferencing as and when required during the project.
• Fetched the requirements from the High Level BRD's and created Requirement Functionality Matrix.
• Conducted JAD sessions to define the project and to reduce the time frame required completing deliverables.
• Created Use cases and Process flow diagrams according to the requirements by using MS Visio.
• Responsible for explaining the current functionalities of application and the gap between current and future functionality of the systems in Use case sessions.
• Worked on Policy index file and Loss history information, which was to be stored in new oracle data warehouse.
• Conducted Joint Requirement planning (JRP) to handle the conflicts in a requirement.
• Translated claim policies codes of the different business groups into 21st Century Claim codes in spreadsheets.
• Explained different products of different business groups with their description and claim units in Data mapping documents and translated them according to the claim types of 21st Century.
• Acted, as a liaison between the developers and management, was instrumental in resolving conflicts between stakeholders and technical development teams through weekly meetings.
• Worked on financial engine and coverage engine of the application and ran SQL for queries.
• Worked on Business objects to understand Client data.
• Member of management team responsible for vetting a new offshore software vendor for system remediation, focusing on SDLC and process methodologies.
• Responsible for all project coordination and liaison activities between vendor project managers, internal Developers, and end-user Management.
• Provided support for interfaces with back end legacy financial, claims, and reporting systems.
• Supervised Quality Assurance and Business Systems Analysts.

Confidential, Denver, Colorado

Jr. Business Analyst

Responsibilities:

• Interacted with product specialists for each line of business to gather requirements to be defined for the new system.
• Designed a new replacement requirements template which could be used across all lines of businesses to maintain consistency.
• Interacted with Product Specialists and Product Analysts to identify the changes in the existing system and additional features required in new system.
• Worked with the project manager to estimate best/worst case scenarios, track progress with weekly estimates of remaining work to do, conducting informal meetings ad hoc and as needed.
• Worked with the project manager for planning and organizing the project activities, and in communicating with other business center mangers and stakeholders of the project.
• Identified issues associated with each line of business and created and maintained an issue log with action items which was a key document for meeting the deadlines in the project.
• Performed GAP Analysis of the older legacy system and the required screens for Commercial Lines Replacement System and created a document that identifies the screen changes with description and values of each field of every screen.
• Suggest fine tuning in requirements and as-is system based on Analysis of available data and discussions with support groups.
• Analyzed business requirements and their feasibility in areas such as timelines, technical, implementation aspects, and was responsible for communicating the same back to business.
• Coordinate and prepare documentation and training for end users.